What is the purpose of studying the basic tools of quality?
a) To optimize the quality, cost, and profit of production.
b) To improve processes, ...
What is the purpose of studying the basic tools of quality?
a) To optimize the quality, cost, and profit of production. b) To improve processes, factorial experiments, loss functions, and total quality management. c) To apply quantitative quality tools for competitiveness and customer satisfaction. d) To understand the principles of Total Quality Management (TQM).
A resposta correta é a alternativa c) To apply quantitative quality tools for competitiveness and customer satisfaction. O estudo das ferramentas básicas da qualidade tem como objetivo aplicar essas ferramentas de forma quantitativa para aumentar a competitividade e a satisfação do cliente.
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