What are the two types of indicators for measuring the performance of organizational processes? I - Indicators of efficiency measure the internal ...
What are the two types of indicators for measuring the performance of organizational processes?
I - Indicators of efficiency measure the internal productivity performance of the organization and how well resources are used.
II - Indicators of effectiveness refer to the quality of products and services in relation to customer requirements and also to the measurement of results achieved by the organization in relation to what was planned.
a) Only I is correct.
b) Only II is correct.
c) Both I and II are correct.
d) Neither I nor II is correct.
I - Indicators of efficiency measure the internal productivity performance of the organization and how well resources are used.
II - Indicators of effectiveness refer to the quality of products and services in relation to customer requirements and also to the measurement of results achieved by the organization in relation to what was planned.
a) Only I is correct.
b) Only II is correct.
c) Both I and II are correct.
d) Neither I nor II is correct.
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Ed 
A resposta correta é a alternativa "c) Both I and II are correct." Os indicadores de eficiência medem o desempenho interno de produtividade da organização e como os recursos são utilizados, enquanto os indicadores de efetividade se referem à qualidade dos produtos e serviços em relação aos requisitos do cliente e também à medição dos resultados alcançados pela organização em relação ao que foi planejado. Ambos os tipos de indicadores são importantes para medir o desempenho dos processos organizacionais.
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