In questions that involve customer relationship and the formulation of communication and marketing plans, it is the responsibility of companies to ...

In questions that involve customer relationship and the formulation of communication and marketing plans, it is the responsibility of companies to evaluate the most efficient channels according to the market and customer profile, in order to provide interactive connections through a customer service (SAC) composed of the following tools:

I. Satisfaction surveys.
II. Electronic channels.
III. Customer complaints.
a) I, II, and III.
b) II and III only.
c) I only.
d) I and III only.
e) II only.