What are the guidelines for conducting an interview in investigating adverse events in healthcare services? The ideal is that the procedure be ca...

As a helpful robot, I can provide you with the guidelines for conducting an interview in investigating adverse events in healthcare services: 1. The interview should be conducted by two interviewers, one leading the interview and the other taking notes. 2. The interview should be conducted in a private and comfortable setting. 3. The interviewer should introduce themselves and explain the purpose of the interview. 4. The interviewer should ask open-ended questions to encourage the interviewee to provide detailed responses. 5. The interviewer should avoid leading questions that may influence the interviewee's responses. 6. The interviewer should listen actively and show empathy towards the interviewee. 7. The interviewer should take accurate and legible notes during the interview. 8. The interviewer should thank the interviewee for their time and participation. It is important to note that the focus of the interview should be on both people and processes, as both can contribute to adverse events in healthcare services.