What are the criteria for performance according to Johnston and Clark (2001)? I - Quality is directly related to the perception of customers about...
What are the criteria for performance according to Johnston and Clark (2001)?
I - Quality is directly related to the perception of customers about the products and services of a company.
II - Speed is a criterion of efficiency and refers to the speed of processes in meeting the needs of internal and external customers.
III - Reliability is the relationship between what was promised to a customer in terms of deadline and what was actually accomplished.
IV - Flexibility is the ability of a system to react to sudden changes from the market (customers and suppliers).
V - Cost is a measure of efficiency and refers to the willingness in the market to offer products with costs below the competition.
VI - Profitability is the difference between the financial result achieved by the company and the costs incurred.
VII - Efficiency is a criterion that determines whether there has been rationalization in the use of resources, with the aim of achieving the proposed objective.
VIII - Effectiveness refers to the objectives achieved within the different processes of the organization.
a) I, II, III, IV, V, VI, VII and VIII are correct.
b) I, II, III, IV, V, VI and VII are correct.
c) II, III, IV, V, VI, VII and VIII are correct.
d) I, II, III, IV, V, VI and VIII are correct.
I - Quality is directly related to the perception of customers about the products and services of a company.
II - Speed is a criterion of efficiency and refers to the speed of processes in meeting the needs of internal and external customers.
III - Reliability is the relationship between what was promised to a customer in terms of deadline and what was actually accomplished.
IV - Flexibility is the ability of a system to react to sudden changes from the market (customers and suppliers).
V - Cost is a measure of efficiency and refers to the willingness in the market to offer products with costs below the competition.
VI - Profitability is the difference between the financial result achieved by the company and the costs incurred.
VII - Efficiency is a criterion that determines whether there has been rationalization in the use of resources, with the aim of achieving the proposed objective.
VIII - Effectiveness refers to the objectives achieved within the different processes of the organization.
a) I, II, III, IV, V, VI, VII and VIII are correct.
b) I, II, III, IV, V, VI and VII are correct.
c) II, III, IV, V, VI, VII and VIII are correct.
d) I, II, III, IV, V, VI and VIII are correct.
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💡 1 Resposta
Ed 
A resposta correta é a alternativa "a) I, II, III, IV, V, VI, VII e VIII estão corretas". Os autores Johnston e Clark (2001) apresentam oito critérios de desempenho que são: qualidade, velocidade, confiabilidade, flexibilidade, custo, lucratividade, eficiência e eficácia. Todos os oito critérios estão presentes na descrição apresentada na pergunta.
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