Comunicação Intercultural _ Habilidades que você precisa

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06/09/2021 Comunicação Intercultural | Habilidades que você precisa
https://www.skillsyouneed.com/ips/intercultural-communication.html 1/5
Habilidades de comunicação intercultural
Veja também: Consciência Intercultural
As habilidades de comunicação intercultural são aquelas necessárias
para se comunicar ou compartilhar informações com pessoas de outras
culturas e grupos sociais.
Embora as competências linguísticas possam ser uma parte importante
da comunicação intercultural, não são de forma alguma o único requisito.
A comunicação intercultural também requer a compreensão de que
diferentes culturas têm diferentes costumes, padrões, costumes sociais e
até mesmo padrões de pensamento.
Por fim, uma boa capacidade de comunicação intercultural requer
disposição para aceitar as diferenças e se adaptar a elas.
Um ponto de partida para a comunicação intercultural
O desejo de comunicação intercultural parte do ponto de vista de que a
comunicação é melhor se for construtiva e não sofre de mal-entendidos e
rupturas.
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A comunicação intercultural requer conhecimentos e habilidades. Também
requer compreensão e empatia .
Comprar Postagens de convidados Entre em contato conosco 
 
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06/09/2021 Comunicação Intercultural | Habilidades que você precisa
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A comunicação intercultural eficaz é uma habilidade vital para qualquer pessoa que trabalhe em
vários países ou continentes, incluindo aqueles que trabalham para empresas multinacionais em
seu país de origem ou no exterior (expatriados).
Também é crucial para quem trabalha com pessoas de outras culturas evitar mal-entendidos e
até mesmo ofensas. Aqueles que estudam línguas frequentemente encontram problemas de
comunicação intercultural.
Conhecimento para comunicação intercultural
As principais áreas de conhecimento para aqueles que desejam melhorar sua
comunicação intercultural são:
Algum conhecimento das culturas, organizações e instituições, história e modo geral de vida
de diferentes comunidades e nações.
Reconhecimento de que esses aspectos afetam as normas comportamentais. Por exemplo,
existe uma "história" considerável entre os gregos e os turcos e, portanto, pode ser
considerado um problema potencial servir comida turca a um grego.
Uma compreensão de como a cultura pode afetar a comunicação e a linguagem. Por
exemplo, costuma-se dizer que pessoas de países nórdicos falam mais diretamente do que
falantes nativos de inglês, que tendem a usar uma linguagem mais 'educada'. Escandinavos
no Reino Unido relataram ofenderos ingleses por não dizerem 'por favor' e 'obrigado' o
suficiente.
Alguma compreensão das convenções que podem reger o comportamento em certos
ambientes interculturais específicos, como opiniões sobre o papel das mulheres ou a licença
(ou outra forma) permitida a crianças.
Crucialmente, consciência de suas próprias crenças e valores e de outras pessoas, e uma
disposição para reconhecer quando eles podem entrar em conflito.
Sensibilidade para estereótipos culturais que podem afetar e interferir na comunicação
intercultural.
Aplicando Seu Conhecimento
 
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Depois de desenvolver esse conhecimento e compreensão, você pode começar
a aplicá-lo às suas comunicações entre culturas e até mesmo idiomas.
Alguns pontos de partida úteis podem ser:
Demonstre sua vontade de conhecer outras pessoas pelo menos na metade,
aprendendo algumas frases em sua língua.
Isso é fácil se você sabe que vai de férias para algum lugar, mas também é importante
para missões de expatriados e outras viagens de negócios. Algumas frases, mesmo que
sejam apenas ' Bom dia ', ' boa noite ' e ' obrigado ', serão úteis.
Existem muitos recursos linguísticos gratuitos disponíveis na Internet, por isso não há
desculpa para a ignorância.
Talk to people who know the culture about common traps and problems.
Before you go, find people who know the region to which you’re travelling, and ask their
advice. Ask your co-workers what people commonly do that’s just ‘wrong’, or what
problems they have encountered, and learn from it. Listen carefully to their answers,
including what they don’t say, as this can tell you a lot.
For more about this, see our pages on Questioning and Listening.
Adapt your behaviour, and don’t always expect others to adapt to you
This includes not being offended if someone unwittingly does something that you find
difficult to accept. You don’t have to accept it, but it’s best to explain politely why you find it
Work in Chrome
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Se você fala com um homem em uma língua que ele
entende, isso vai para a cabeça dele. Se você falar com
ele em sua língua, isso vai ao seu coração.
Nelson Mandela
 
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hard, not just go off in a sulk.
You may also want to read our page on the Ladder of Inference to be aware of some of
the traps and miscommunications that are potentially possible.
Check your understanding and that of others
The best way to avoid misunderstandings is to listen carefully and check understanding
regularly in the course of a conversation. Ask questions to make sure that you have
understood, and ask others to recap what you have said to ensure that they have
understood you.
For more about this, see our pages on Active Listening and Clarifying.
Don’t be afraid to apologise
You can usually see quite quickly if you have caused offence. The fastest way to manage
that is to apologise, and ask what it was that you did. A confession of total ignorance will
often go a long way to mitigate offence. Ignoring it will just offend further.
See our page: Apologising | Saying Sorry for more.
Use local television to learn about behavioural issues and norms
You wouldn’t want to rely on television dramas as your only source of information, but they
can provide useful insights. In the UK, for instance, Coronation Street or EastEnders could
give you an idea of what’s considered acceptable and unacceptable behaviour. Comedies
are perhaps less reliable as they often use communication difficulties to generate laughs.
Reflect on your experience
As with so many aspects of life, a little reflection about your experience can help you to put
it in context, especially if you are able to discuss it with someone else in a similar position.
For more about this, see our page on Reflective Practice.
An Understanding of Difference
Good intercultural communication fundamentally requires intercultural
awareness, an understanding that different cultures have different standards
and norms. But more, it requires an understanding that individuals are shaped,
but not bounded, by their cultural background and that, sometimes, you have to
meet people more than halfway.
Continue to: 
Political Awareness 
https://www.skillsyouneed.com/ips/ladder-of-inference.html
https://www.skillsyouneed.com/ips/active-listening.html
https://www.skillsyouneed.com/ips/clarification.html
https://www.skillsyouneed.com/ips/apologising.html
https://www.skillsyouneed.com/ps/reflective-practice.html
https://www.skillsyouneed.com/ips/intercultural-awareness.html
https://www.skillsyouneed.com/ips/political-awareness.html
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How to Make International Business Connections 
Veja também: 
Aperfeiçoando suas habilidades de comunicação para um público internacional 
Communicating Internationally by Email 
The Skills You Need to Conduct International Business 
How to Bridge the Cultural Gap in Business?
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