COMUNICABOT - EN

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<p>CONNECTING SECTORS,</p><p>POWERING RESULTS!</p><p>http://ppthemes.com/</p><p>https://slidesgratis.com/</p><p>PRESENTATION</p><p>CONTENT</p><p>01</p><p>02</p><p>03</p><p>04</p><p>05</p><p>Requirements survey</p><p>Metrics</p><p>Applicability</p><p>Goals</p><p>General View</p><p>Survey with departments to identify needs.</p><p>Performance metrics for activities and processes.</p><p>Example of how the project can be 100% applicable for TD Synnex.</p><p>Purpose and impact on generating value towards TD Synnex’s goals.</p><p>Overview of some collaborators about the project.</p><p>http://ppthemes.com/</p><p>https://slidesgratis.com/</p><p>REQUIREMENTS</p><p>SURVEY</p><p>Primary qualitative research, carried out with 58 respondents</p><p>http://ppthemes.com/</p><p>https://slidesgratis.com/</p><p>DO YOU IDENTIFY THAT COMMUNICATION BETWEEN YOUR SECTOR AND OTHERS IS A RELEVANT ISSUE?​</p><p>AVERAGE OF 7.8</p><p>SCALE FROM 0 TO 10</p><p>http://ppthemes.com/</p><p>https://slidesgratis.com/</p><p>4</p><p>Você identifica que a comunicação entre o seu setor e os demais é um problema relevante?	7	8	7	10	7	7	7	5	5	5	3	10	8	10	10	1	10	5	9	5	7	10	10	10	4	6	5	10	8	10	6	7	9	9	7	10	8	10	5	10	8	10	8	8	7	8	1	6	5	10	3	5	5	5	5	4	4	10</p><p>12%</p><p>21%</p><p>27%</p><p>40%</p><p>50%</p><p>10%</p><p>30%</p><p>LACK OF TRAINING</p><p>LACK OF ENGAGEMENT</p><p>LACK OF OPERATIONAL PROCEDURES</p><p>WHAT ARE THE MAIN COMMUNICATION CHALLENGES IN YOUR SECTOR TODAY?​</p><p>LACK OF INFORMATION AND ALIGNMENTS</p><p>http://ppthemes.com/</p><p>https://slidesgratis.com/</p><p>MAYBE</p><p>YES</p><p>DO YOU BELIEVE THAT IF THERE WAS A PLATFORM WITH AN INTERFACE FOR ALL SECTORS, INCLUDING DIRECTORIES AND MANUALS, PROCESSES COULD BE OPTIMIZED OR MORE EFFECTIVE?</p><p>90%</p><p>10%</p><p>0%</p><p>NO</p><p>http://ppthemes.com/</p><p>https://slidesgratis.com/</p><p>METRICS</p><p>Performance Metrics of activities and processes</p><p>http://ppthemes.com/</p><p>https://slidesgratis.com/</p><p>Multi Vendor Brazil Engineering ​</p><p>1</p><p>2</p><p>3</p><p>TOTAL TICKETS​</p><p>3.583​</p><p>3.093 TICKETS THAT COULD BE OPTIMIZED​</p><p>86%​</p><p>TIME VS. SALARY</p><p>17%​</p><p>* Data referring to the 2nd Quarter of 2023</p><p>http://ppthemes.com/</p><p>https://slidesgratis.com/</p><p>8</p><p>Metrics focused on project improvements (JIRA - IT)</p><p>5</p><p>4</p><p>6</p><p>1.012 tickets that could be optimized.​</p><p>71%​</p><p>TIME VS. SALARY</p><p>19%​</p><p>Total calls requested to the IT team</p><p>1.432​</p><p>http://ppthemes.com/</p><p>https://slidesgratis.com/</p><p>Persons responsible for each area, designated by the manager.</p><p>System update</p><p>R$ 1,500.00 monthly;</p><p>Existing platform – TakeBlip.</p><p>Cost/Investment</p><p>APPLICABILITY</p><p>http://ppthemes.com/</p><p>https://slidesgratis.com/</p><p>10</p><p>Automation of Repetitive Tasks</p><p>Access to Internal Information</p><p>Time and Resources Savings</p><p>Digital transformation beyond speech!</p><p>“We have global automation projects, with medium-term AI. The idea is to bring more and more tools to bring more efficiency and productivity, and show our channel our differences."</p><p>- Solange Milaré</p><p>GOALS</p><p>CULTURE/VALUE</p><p>The importance and impact of ComunicaBot for TD Synnex's values and culture.</p><p>http://ppthemes.com/</p><p>https://slidesgratis.com/</p><p>11</p><p>General View</p><p>Internal testimonials</p><p>Matheus Ferreira</p><p>Commercial Manager</p><p>Glauber Moreira</p><p>Engineering Manager</p><p>Ricardo Kuada</p><p>Mentor</p><p>We are in the collaborative era, and no longer in the imperative era. When you are in this era, you need tools that collaborate with information and not depend on managers or superiors to disseminate knowledge. Projects like this collaborate with information at all levels, from the intern to the director, and are important for the company.</p><p>Today we are living in a scenario where digital transformation has provided us with several tools that help manual and repeated work done by people. I see a tool like this within TD Synnex as very important, because today many people in many sectors struggle to try to find some information about something or some guidance about the process and waste a lot of time searching for it because they don't know who to talk to. A tool like this would help a lot so that the information is centralized in a single place where .everyone in the company can consult it.</p><p>I would like to congratulate the team for their professionalism and dedicated commitment.</p><p>The ComunicaBot project meets the latest technological trends, and the path that TD SYNNEX has been taking towards Digital Revolution 4.0. Information and knowledge need to be centralized and</p><p>Easily accessible! ..Congratulations!</p><p>http://ppthemes.com/</p><p>https://slidesgratis.com/</p><p>12</p><p>Beatriz Peixoto</p><p>Sales Operations Specialist​</p><p>26 years old</p><p>São Paulo</p><p>Heitor Caldera</p><p>Sales Operations Specialist​</p><p>27 years old</p><p>São Paulo</p><p>Luana Silva</p><p>Sales Operations Specialist​</p><p>21 years old</p><p>São Paulo</p><p>Marcia Almeida</p><p>Operations Assistant</p><p>25 years old</p><p>Rio de Janeiro</p><p>Marcos Mira</p><p>Field Technology Consultant I</p><p>25 years old</p><p>São Paulo</p><p>http://ppthemes.com/</p><p>https://slidesgratis.com/</p><p>image4.png</p><p>image13.png</p><p>image14.svg</p><p>image5.png</p><p>image6.svg</p><p>image7.png</p><p>image8.svg</p><p>image9.png</p><p>image10.svg</p><p>image11.png</p><p>image12.svg</p><p>image15.png</p><p>image16.png</p><p>image17.svg</p><p>.MsftOfcThm_Accent2_Fill_v2 {</p><p>fill:#F5429C;</p><p>}</p><p>media1.mp4</p><p>image18.png</p><p>image19.png</p><p>image20.svg</p><p>.MsftOfcThm_Background1_Fill_v2 {</p><p>fill:#FFFFFF;</p><p>}</p><p>image21.png</p><p>image22.svg</p><p>.MsftOfcThm_Background1_Fill_v2 {</p><p>fill:#FFFFFF;</p><p>}</p><p>image23.png</p><p>image24.svg</p><p>.MsftOfcThm_Background1_Fill_v2 {</p><p>fill:#FFFFFF;</p><p>}</p><p>image25.jpeg</p><p>image26.jpeg</p><p>image27.jpeg</p><p>image28.jpeg</p><p>image29.png</p><p>image30.png</p><p>image31.jpeg</p><p>image32.jpeg</p><p>image33.jpeg</p><p>image34.jpeg</p><p>image1.png</p><p>image2.png</p>