Mock 9 - ServiceNow Certified System Administrator Exam Questions - SkillCertPro

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<p>Boost your confidence and knowledge with Skillcertpro. Our</p><p>comprehensive resources ensure you're fully prepared for</p><p>exam day.</p><p>/ ServiceNow / By admin</p><p>Practice Set 9</p><p>Search for products...</p><p>All Courses </p><p>Contact Us </p><p>MY ACCOUNT </p><p>https://skillcertpro.com/category/servicenow/</p><p>https://skillcertpro.com/author/admin/</p><p>https://skillcertpro.com/</p><p>https://skillcertpro.com/</p><p>https://skillcertpro.com/store/</p><p>https://skillcertpro.com/contact-us/</p><p>https://skillcertpro.com/my-account/</p><p>Your results are here!! for"</p><p>ServiceNow CSA Practice Test 9 "</p><p>33 of 65 questions answered correctly</p><p>Your time: 01:21:35</p><p>Your Final Score is : 33</p><p>You have attempted : 64</p><p>Number of Correct Questions : 33 and scored 33</p><p>Number of Incorrect Questions : 31 and Negative marks 0</p><p>Average score   66.21%</p><p>Your score   50.77%</p><p>You can review your answers by clicking on “View</p><p>Answers” option.</p><p>Important Note : Open Reference Documentation Links</p><p>in New Tab (Right Click and Open in New Tab).</p><p>Restart Test View Answers</p><p>1 2 3 4 5 6 7 8 9</p><p>Answered Review</p><p>10 11 12 13 14 15 16 17 18</p><p>19 20 21 22 23 24 25 26 27</p><p>28 29 30 31 32 33 34 35 36</p><p>37 38 39 40 41 42 43 44 45</p><p>46 47 48 49 50 51 52 53 54</p><p>55 56 57 58 59 60 61 62 63</p><p>1. Question</p><p>What are the difference between UI Policy and Data</p><p>Policy?(Choose any three)</p><p>UI policy acts when a record is inserted/updated</p><p>through a ServiceNow UI while Data policy acts</p><p>whenever a record is inserted/updated into database</p><p>through any means.</p><p>UI Policy runs on the server side whereas Data Policy</p><p>runs on the client side.</p><p>Data Policy can be converted into UI Policy</p><p>UI Policy can be converted into Data Policy</p><p>UI Policy runs on the client side whereas Data Policy</p><p>runs on the server side.</p><p>UI policy acts whenever a record is inserted/updated</p><p>into database through any means while Data policy acts</p><p>when a record is inserted/updated through a</p><p>ServiceNow UI.</p><p>Incorrect</p><p>UI Policy – A rule that applies to a form to dynamically</p><p>change form information or the form itself. (Mandatory,</p><p>read-only, hidden fields based on certain conditions)</p><p>Run‘s on the Client side (on the browser).</p><p>Data Policy – Enable you to enforce data consistency by</p><p>setting mandatory and read-only states for fields (applies</p><p>rules to all data coming into the systems:, email, import</p><p>sets or web services). Runs on Server side.</p><p>(Note: There is can be a question asked in the exam, with</p><p>MCQ option, do choose the option with</p><p>Data Policy run regardless of how data is entered into</p><p>ServiceNow, while UI Policies are used for form</p><p>interactions)</p><p>2. Question</p><p>Within a form which of these methods can be used to view</p><p>the dictionary settings for a field?</p><p>Right click on the reference icon and select</p><p>Personalize > Dictionary</p><p>Right click on the field label and select Personalize ></p><p>Dictionary</p><p>Right click on the form header and select Personalize</p><p>> Form layout</p><p>Double-click on the field label</p><p>Correct</p><p>Self-Explanatory</p><p>3. Question</p><p>Which one of the following phrases completes the</p><p>statement: “The purpose of transform map is to“</p><p>Create a set of new tables before any data is</p><p>imported during the load data process.</p><p>Determine the relationship between fields displaying</p><p>in an import set table to the fields in an existing</p><p>ServiceNow table.</p><p>Encrypt data within the instance for higher security.</p><p>It adds a dummy record to align fields in a table</p><p>before an administrator runs transform.</p><p>Correct</p><p>A transform map is a set of field maps that determine the</p><p>relationships between fields in an import set and fields in</p><p>an existing ServiceNow table, such as Incident [incident]</p><p>or User [sys_user].</p><p>The Transform Maps module enables an administrator to</p><p>define destinations for imported data on any tables.</p><p>Transform mapping can be as simple as a drag and drop</p><p>operation to specify linking between source fields on an</p><p>import set table and destination fields on any table. Use</p><p>transform mapping to map source and destination fields</p><p>dynamically.</p><p>4. Question</p><p>You can add knowledge article URLs to your sitemap to</p><p>improve content indexing by public search engines. What</p><p>do you configure to achieve this for the Knowledge Portal?</p><p>Connect Service Portal Widgets</p><p>Next Experience UI for knowledge articles</p><p>Sitemap Generator record</p><p>Contextual Search - Service Portal</p><p>Service Portal Analytics</p><p>Incorrect</p><p>Use the ServiceNow Sitemap Generator application to</p><p>define and automatically generate XML sitemaps to</p><p>improve search engine optimization of public portal</p><p>pages.</p><p>The sitemap is generated from a script or static XML.</p><p>You can create XML sitemaps for web crawlers to index</p><p>your public portal pages and improve search engine</p><p>optimization for your portals. You can also add SEO</p><p>information to portal pages, such as meta tags that will</p><p>enhance the searchability of Service Portal pages.</p><p>5. Question</p><p>When you are trying to setup an application, which setup</p><p>helps you do it?</p><p>Instance Application Setup</p><p>Proxy Setup</p><p>Guided Setup</p><p>None of the above</p><p>Correct</p><p>Reference: Guided Setup</p><p>6. Question</p><p>Which of the following describes the purpose of an order</p><p>guide?</p><p>Order guides provide a list of guidelines for</p><p>administrators on how to set up item variables</p><p>Order guides provide me ability to order multiple</p><p>related items as one request</p><p>Order guides restrict the number of items in an order</p><p>to only one item per request</p><p>Order guides take the user directly to the checkout</p><p>without prompting for information</p><p>Correct</p><p>Order guide submits a single service catalog request that</p><p>generates several items.</p><p>Order guides determine which catalog items to order by</p><p>evaluating order guide rule conditions. Information the</p><p>customer enters within the order guide can be passed as</p><p>cascading variables to the ordered items, allowing</p><p>common information to be reused across multiple items.</p><p>7. Question</p><p>If we cannot find an item in the application navigator, What</p><p>will be the issue? (Select two)</p><p>The application may be deactivated in your company‘s</p><p>ServiceNow Implementation.</p><p>Contact the ITIL user to activate it, if necessary.</p><p>You have all access rights. The applications and</p><p>modules available to you may depend on your role.</p><p>You may have applied a filter or switched</p><p>perspectives. The application that contains the module</p><p>may be collapsed.</p><p>Incorrect</p><p>If you cannot find an item in the application navigator,</p><p>consider the following reasons:</p><p>1) You may not have access rights. The applications and</p><p>modules available to a user may depend on the user‘s</p><p>role. For example, the Finance department may not have</p><p>access to change management modules.</p><p>2) You may have applied a filter or switched roles.</p><p>3) The application may be deactivated in your company‘s</p><p>ServiceNow implementation. Contact the system</p><p>administrator to activate it, if necessary.</p><p>4) The application that contains the module you are</p><p>looking for may be collapsed.</p><p>8. Question</p><p>What is contextual security in ServiceNow?</p><p>The contextual security manager profile incredible</p><p>flexibility and power to perfect information by controlling</p><p>read/write authorization.</p><p>It doesn‘t apply the security rules to any level in the</p><p>object hierarchy.</p><p>In platform security Settings, High automatically</p><p>activities the contextual security plugin if is already</p><p>active.</p><p>Protects a record based on its contents and table</p><p>location, data is acted upon based on the position of the</p><p>information in the table hierarchy. Defines access</p><p>control rules to any level.</p><p>Incorrect</p><p>The Contextual Security Manager is aware of the system</p><p>table hierarchy, enabling you to create specific security</p><p>rules for a field based on where in the hierarchy it is</p><p>displayed. Benefits of the Contextual Security Manager</p><p>include:</p><p>Contextual security: Secure a record based on the</p><p>contents of the record.</p><p>Hierarchical security: Apply security rules to any level in</p><p>the object hierarchy.</p><p>9. Question</p><p>When running Transform on an import set, how does the</p><p>ServiceNow system handles the data being imported?</p><p>Transform map determines the relationships between</p><p>fields displaying in an import set table and fields in an</p><p>existing ServiceNow</p><p>table</p><p>Records are ignored when the data in the instance</p><p>matches the data being imported.</p><p>The import set table allows you to define destinations</p><p>or imported data on ServiceNow tables.</p><p>Records are overwritten when the data in the</p><p>instance matches the data being imported.</p><p>Incorrect</p><p>A transform map is a set of field maps that determine the</p><p>relationships between fields in an import set and fields in</p><p>an existing ServiceNow table, such as Incident [incident]</p><p>or User [sys_user]. The import set table prior to that acts</p><p>as a staging area for the data to be imported.</p><p>The Transform Maps module enables an administrator to</p><p>define destinations for imported data on any tables.</p><p>10. Question</p><p>How do you make a table field the display field for</p><p>reference lookup against that table?</p><p>Right click on the field label you want to make the</p><p>display value and click set as Display</p><p>Change a business rule by adding a filter that reads</p><p>“current.display=true“</p><p>Personalize the dictionary entry for the field and check</p><p>the display checkbox</p><p>Create a client script on the table with the syntax</p><p>“setDisplay(‘field name’)”</p><p>Incorrect</p><p>Reference: Select a field as the table</p><p>11. Question</p><p>Which statement of the following is correct when referring</p><p>to UI actions?</p><p>UI actions are only executed on the server.</p><p>UI Actions cannot use scripts or be scripted.</p><p>Conditions can be specified to determine when a UI</p><p>Action appears.</p><p>UI Actions on the task table are not available to its</p><p>extended tables.</p><p>Correct</p><p>UI actions include the buttons, links, and context</p><p>menu items on forms and lists. Configure UI actions to</p><p>make the UI more interactive, customized, and specific to</p><p>user activities.</p><p>12. Question</p><p>Which one of the following is a list of what the Service</p><p>Catalog contains?</p><p>Record Producer, Order Guide, and Catalog Items.</p><p>Order Axles, Exchange Rates, Calendar.</p><p>Catalog Items, Asset Contracts, Task Surveys.</p><p>Order Guide, Catalog Items and Interceptors.</p><p>Correct</p><p>Service Catalog application, create service catalogs that</p><p>provide your customers with self-service opportunities.</p><p>Catalog/Maintain items is used to create and maintain</p><p>individual catalog items – like iPad, Laptop, etc. where</p><p>as Order guides are used to create a “collection“ of</p><p>related items – like a new employee.</p><p>A catalog item works with the cart where you can add</p><p>multiple and then checkout. On the back end it creates a</p><p>request, request item, and possibly approvals and tasks</p><p>depending on its workflow. A record producer is ordered</p><p>one at a time and creates one record on the back end,</p><p>most commonly an incident. An order guide is used to</p><p>guide the user into ordering multiple items.</p><p>Catalog Items and Record Producers are forms that</p><p>people can fill out that will create records after being</p><p>submitted where as Order guides are a way to bundle</p><p>catalog items together i.e. can handle multiple requests</p><p>at the requested item level and still present it as one</p><p>single item to the user.</p><p>13. Question</p><p>What are the list interface Elements?</p><p>Title bar, Breadcrumbs, Response Time Indicator,</p><p>Fields</p><p>Title bar, Breadcrumbs, Column headings, Response</p><p>Time Indicator</p><p>Title bar, Breadcrumbs, Column Headings , Fields</p><p>Title bar, Breadcrumbs, Column headings fields,</p><p>Response time Indicator</p><p>Incorrect</p><p>The list interface consists of a title bar, filters and</p><p>breadcrumbs, columns of data, and a footer. Each</p><p>column in a list corresponds to a field on the table.</p><p>14. Question</p><p>Where would you go to see if an admin impersonated</p><p>another user?</p><p>User Administration</p><p>Base Class</p><p>System Log</p><p>Tables</p><p>Correct</p><p>Go to the syslog.list and set the source as “Impersonate“</p><p>then you will find the details.</p><p>15. Question</p><p>What table acts as a staging area for records imported</p><p>from a data source?</p><p>Staging table</p><p>Temp Table</p><p>Transform Table</p><p>Import Set Row Table</p><p>Incorrect</p><p>The import sets table acts as a staging area for records</p><p>imported from a data source.</p><p>16. Question</p><p>Which resource would you use to determine if a specific</p><p>user could contribute to a particular knowledge base?</p><p>User Criteria Diagnostics</p><p>sn_kb_author role</p><p>User Criteria Job Log</p><p>Knowledge Author Group</p><p>KB Author Checker</p><p>Correct</p><p>Reference: User Criteria Diagnostics</p><p>17. Question</p><p>Which role can manage multiple Knowledge bases?</p><p>sn_kb_admin</p><p>kb_admin</p><p>knowledge_admin</p><p>knowledge_base_admin</p><p>Incorrect</p><p>knowledge : Can write, edit, and review knowledge</p><p>management articles</p><p>knowledge_admin : Can manage the knowledge</p><p>Knowledge Base</p><p>knowledge_manager : Can administer knowledge bases</p><p>and request new knowledge bases for the</p><p>knowledge_admin to approve</p><p>18. Question</p><p>While showing a customer their incident form, they ask to</p><p>change the Priority field title to display their internal</p><p>terminology PValue. How would you do that? (Choose two</p><p>responses)</p><p>Right click on Priority and select Configure Dictionary</p><p>Right click on Priority and select Configure Label</p><p>Right click on Priority and select Configure Display</p><p>Settings</p><p>Right click on Priority and select Configure</p><p>Incorrect</p><p>You need to right click on the priority field then select</p><p>configuration dictionary. Which then opens up a form</p><p>scroll down & look for Choices tab. This is where you can</p><p>modify the value to be displayed.</p><p>Also, if required to be sure it does not impact anything</p><p>you can keep the Value as is & modify the label so that it</p><p>does not have any negative impact.</p><p>19. Question</p><p>Which field (or fields) is used as a unique key during</p><p>imports?</p><p>Sys IDs</p><p>Match Fields</p><p>Coalesce Fields</p><p>Key Fields</p><p>Incorrect</p><p>Reference: Coalescing</p><p>20. Question</p><p>What module enable an administrator to define</p><p>destinations for imported data on any ServiceNow table?</p><p>Field Transform</p><p>Schema Map</p><p>Import Map</p><p>Transform Map</p><p>Correct</p><p>Reference: Transform Map</p><p>21. Question</p><p>Certain tables have a prefix, like hr_. Which kind of table</p><p>has a name that starts with a custom prefix?</p><p>Excluded table</p><p>Scoped application table</p><p>System table</p><p>Explanation table</p><p>X-ray search table</p><p>Incorrect</p><p>Reference: Application Scope</p><p>22. Question</p><p>Which component of a table contains a piece of data for</p><p>one record?</p><p>Field</p><p>Factor</p><p>Datapoint</p><p>Item</p><p>Elements</p><p>Correct</p><p>A field represents an individual item of data on a record.</p><p>Users can view and modify field data on a form.</p><p>23. Question</p><p>Within the Report library, there are many baseline reports</p><p>that can be used for learning about reports. What could</p><p>you search for, to locate ITIL best practice indicator</p><p>reports?</p><p>KPI</p><p>ITSM</p><p>ITIL</p><p>PA</p><p>sn_itil</p><p>Correct</p><p>Reference: Benchmark KPIs Document –> Read for</p><p>Interest or if you have time</p><p>24. Question</p><p>What is a best practice regarding data imports?</p><p>Plan time before your import to remove obsolete or</p><p>inaccurate data</p><p>Use extremely large Import Sets, instead of multiple</p><p>large Import Sets</p><p>Adjust your Transform maps, after the data is loaded</p><p>into the target table</p><p>Create a new import set table for each new data load</p><p>Monitor data quality and clean imported data, using</p><p>the Data Scrub Workspace</p><p>Incorrect</p><p>Note while importing:</p><p>1) Before import we need to Verify/clean our data.</p><p>2) Data should not be imported in extremely large chunks</p><p>25. Question</p><p>A new employee joins the IT Dept. and needs to perform</p><p>work assigned to Network and Hardware groups. How</p><p>would you set up their access? (Select any three)</p><p>Add User Account to Hardware group</p><p>Add User Account to ACL</p><p>Add User Account to ITIL group</p><p>Create User Account</p><p>Add User Account to IT Knowledge Base</p><p>Add User Account to Network Group</p><p>Correct</p><p>Self-Explanatory – Try yourself on the instance</p><p>Reference: User Administration</p><p>26. Question</p><p>When the admin role, a user would have access to all</p><p>platform features, functions, and data, with what</p><p>exceptions?</p><p>High Security and Human Resources</p><p>Human Resources and Security Operations</p><p>Employee Personally Identifiable Information (PII) and</p><p>Security Operations</p><p>Human Resources and Enterprise CMDB</p><p>Security Operations and Vulnerability Response</p><p>Incorrect</p><p>The System Admin role has almost all roles and access to</p><p>all platform</p><p>features, functions, and data, with some</p><p>exceptions like HR and Security Operations constraints.</p><p>27. Question</p><p>What process allows users to create, categorize, review,</p><p>approve and browse important information in a centralized</p><p>location that is shared by the entire organization?</p><p>Self Service Management</p><p>Knowledge-Centred Management</p><p>Knowledge Management</p><p>Business Information Management</p><p>Information Portal Management</p><p>Correct</p><p>Knowledge Management supports processes for</p><p>creating, categorizing, reviewing, and approving articles.</p><p>Users can search and browse articles as well as provide</p><p>feedback.</p><p>28. Question</p><p>Why is it recommended that you limit update sets to a</p><p>maximum of 100 records? (Choose 2 answers)</p><p>Comply with ISO audit requirements</p><p>Smaller update sets can be imported to production</p><p>during business hours</p><p>Reduce potential conflicts</p><p>Improve ability to troubleshoot issues with default</p><p>update set</p><p>Make it easier to identify and review changes</p><p>Keeps update set logs shorter</p><p>Incorrect</p><p>Update sets best practices to follow, in general:</p><p>1. One update set per user story</p><p>2. Keep the number of updates per update set small</p><p>3. Don‘t merge update sets</p><p>4. Specify update set order</p><p>5. Update set naming convention</p><p>6. Publish workflows before completing an update set</p><p>7. Check all updates before migrating</p><p>8. Never delete updates, instead move them to Default</p><p>9. Update set migration order</p><p>10. Promote changes after hours or on weekends</p><p>Why should the number of update sets kept small?</p><p>Update sets become convoluted</p><p>If you are trying to remove unnecessary updates from an</p><p>update set, it is much easier to identify these updates</p><p>when there are only a few entries to go through.</p><p>Troubleshooting update set conflicts becomes much</p><p>more difficult</p><p>With large update sets, it becomes an inevitability that</p><p>conflicts will arise. Especially when you have multiple</p><p>developers on your team all making changes to the same</p><p>instance.</p><p>29. Question</p><p>What are benefits of assigning work tasks to a group,</p><p>rather than to an individual? (Choose 6)</p><p>Group members can choose their preferred tasks</p><p>from My Group Work</p><p>Group members can pick tasks, based on the SLA</p><p>urgency</p><p>Group members can pick tasks, based on highest</p><p>priority</p><p>Groups can assign tasks to users based on on-call</p><p>schedules</p><p>Groups can assign tasks to users based on skills</p><p>Groups can assign tasks to users based on availability</p><p>Correct</p><p>Groups may perform tasks such as approving change</p><p>requests, resolving incidents, receiving email</p><p>notifications, or performing work order tasks. Any</p><p>business rules, assignment rules, system roles, or</p><p>attributes that refer to the group apply to all group</p><p>members automatically. Users with the user_admin role</p><p>can create and edit groups.</p><p>30. Question</p><p>Which module do you use to access the reports that are</p><p>available to you?</p><p>Self-Service > My Reports</p><p>Reports > Overview</p><p>Reports > Homepage</p><p>Reports > View/Run</p><p>Self-Service > My Dashboards</p><p>Incorrect</p><p>To view or run a report, use the Application Navigator to</p><p>open Reports > View / Run.</p><p>If a user is authorized to create reports and has not</p><p>created a report, the My reports tab prompts the user to</p><p>create a report.</p><p>31. Question</p><p>What is the language used for scripting in ServiceNow?</p><p>Python</p><p>JavaScript</p><p>C++</p><p>PHP</p><p>Glide</p><p>Perl</p><p>Correct</p><p>JavaScript – Main programming language used in</p><p>ServiceNow</p><p>32. Question</p><p>Groups are defined as what?</p><p>An escalation pod</p><p>A collection of Subject Matter Experts (SME‘s)</p><p>A department</p><p>A team of users</p><p>A collection of users</p><p>Incorrect</p><p>A group is a set of users who share a common</p><p>purpose. Groups may perform tasks such as approving</p><p>change requests, resolving incidents, etc.</p><p>33. Question</p><p>To quickly return to your instance’s home page, what item</p><p>would you click?</p><p>Star icon</p><p>Shortcut’s icon</p><p>Navigation header</p><p>Gear icon</p><p>Instance logo</p><p>User menu</p><p>Correct</p><p>Self-Explanatory</p><p>34. Question</p><p>Which script can run when a record is displayed, inserted,</p><p>updated, deleted, or when a table is queried?</p><p>Business Rule</p><p>Client Script</p><p>UI Script</p><p>Scheduled Job</p><p>Record rule</p><p>Correct</p><p>A business rule is a server-side script that runs when a</p><p>record is displayed, inserted, updated, or deleted, or</p><p>when a table is queried.</p><p>35. Question</p><p>What section on a task record would you use to see the</p><p>most recent update made to a record?</p><p>Journal</p><p>Timeline</p><p>Update Log</p><p>Audit Log</p><p>Diary</p><p>Activity</p><p>Incorrect</p><p>Self-Explanatory</p><p>36. Question</p><p>What utility enables process owners to author cross-</p><p>enterprise workflows within a single, unified process?</p><p>Flow Editor</p><p>Flow Designer</p><p>Workflow Manager</p><p>Process Owner Dashboard</p><p>Process Workflow Designer</p><p>Process Automation Designer</p><p>Unattempted</p><p>ServiceNow Process Automation Designer enables</p><p>process owners to author cross-enterprise workflows</p><p>and create a single, unified process. It can be used to</p><p>provide end users with a simplified, task-oriented view of</p><p>your process.</p><p>37. Question</p><p>On a list, what part of the table, does each column show?</p><p>An element</p><p>A relationship</p><p>A record</p><p>An attribute</p><p>A field</p><p>Correct</p><p>Self-Explanatory</p><p>38. Question</p><p>What instance resource allows you to access guided tours,</p><p>information about actions, and instructions on how to use</p><p>inputs and outputs in your flow?</p><p>Getting Started</p><p>Wiki</p><p>Help Panel</p><p>Docs</p><p>User Guide</p><p>Community</p><p>Incorrect</p><p>Reference: Help Panel</p><p>39. Question</p><p>The wait time for end users is based on the round-trip</p><p>between the client and the server. What activities are</p><p>included in the roundtrips?</p><p>Submit + Query</p><p>Request + Response</p><p>Insert + Verify</p><p>Save + Update</p><p>Write + Read</p><p>Correct</p><p>Self-Explanatory</p><p>40. Question</p><p>Which type of scripts run in the browser?</p><p>Flow Designer Actions</p><p>Script Includes</p><p>Business Rules</p><p>ACL Scripts</p><p>Transform Maps</p><p>UI Policies and Client Scripts</p><p>Correct</p><p>ServiceNow Client scripts are Javascript that runs on the</p><p>client-side (the user‘s web browser) and instead of the</p><p>server (on the server).</p><p>UI Policies are client-side logic that governs form and</p><p>form field behavior</p><p>41. Question</p><p>Which type of field allows you to enter freely using letters,</p><p>numbers, and special characters?</p><p>Multi line text</p><p>Single line text</p><p>Open text</p><p>Text</p><p>String</p><p>Correct</p><p>Self-Explanatory</p><p>42. Question</p><p>What is a set of conditions applied to a table list to show a</p><p>subset of the data?</p><p>Mask</p><p>Divisor</p><p>Filter</p><p>Funnel</p><p>Query</p><p>Incorrect</p><p>A filter restricts what records appear in a list by providing</p><p>a set of conditions each record must meet to be included</p><p>in the list.</p><p>43. Question</p><p>Which admin role is required to make changes to High</p><p>Security Settings?</p><p>acl_admin</p><p>high_sec_admin</p><p>sn_ad_admin</p><p>admin</p><p>security_admin</p><p>Correct</p><p>The security_admin role is an elevated privilege role</p><p>provided with High Security Settings that lets users</p><p>create and change access controls and change High</p><p>Security Settings.</p><p>44. Question</p><p>A Service Catalog project will involve building 80 catalog</p><p>items. What features would you use when designing the</p><p>catalog item form?</p><p>Create an Order Guide, which includes all variables;</p><p>then copy and hide variables as needed</p><p>Create one Variable Set for the four variables; then</p><p>add that variable set to each of the 80 catalog items</p><p>Create a Variable Set Template; then apply to all of</p><p>the catalog items</p><p>Create a Record Producer that constains the four</p><p>fields; then add to the record producer related list on the</p><p>Catalog items</p><p>Create a Flow Designer Actions, with Variable Set</p><p>Data Pill; then apply flow to all of the 80 catalog items.</p><p>Incorrect</p><p>Self-Explanatory</p><p>45. Question</p><p>A Subject Matter Expert (SME) routinely receives tasks</p><p>which have been worked by first and level support, before</p><p>receiving the assignment. What could you suggest, to</p><p>make it easier for the expert to read only the work notes in</p><p>the Activity log?</p><p>Click Context menu> Work Notes View</p><p>Click Funnel icon and select only work notes</p><p>Click Context menu > History</p><p>Click Personalize icon and select Activity Stream</p><p>Right click form header > Form Layout > Add Work</p><p>Notes Section</p><p>Correct</p><p>A funnel analysis shows the percentage of users who</p><p>completed a desired action along a critical path in your</p><p>application, such as completing onboarding. There can be</p><p>multiple paths users might take to reach a goal, so you</p><p>may want to build several conversion funnels to</p><p>determine which goal path is the most relevant and</p><p>effective for your users. So, according to our question,</p><p>the options satisfies.</p><p>Reference: Funnel report</p><p>46. Question</p><p>When importing data from a spreadsheet, which step</p><p>defines where the incoming data columns will be written in</p><p>the receiving table?</p><p>Schedule Transform</p><p>Select Data Source</p><p>Field Mapping</p><p>Load Data</p><p>Create Transform Map</p><p>Correct</p><p>Field maps establish a relationship between a field in an</p><p>import set table and a field in the target table.</p><p>47. Question</p><p>When importing data, what happens to imported rows, if</p><p>no coalesce field is specified?</p><p>All rows are treated as new records, but errors will be</p><p>flagged in the import log</p><p>Duplicate rows are rejected from the import</p><p>All rows are treated as new records. No existing</p><p>records are updated</p><p>All rows are rejected from the import, as coalesce</p><p>field is required</p><p>Correct</p><p>If no coalesce is defined, all imported rows are treated as</p><p>new records. No existing records are updated.</p><p>Reference: Updating using coalesce</p><p>48. Question</p><p>What section on the CI form, can you find information</p><p>about the other CI‘s associated with your CI?</p><p>Related Lists</p><p>Related Items</p><p>Affected CI Tab</p><p>Related Links</p><p>Child CI Tab</p><p>Correct</p><p>Self-Explanatory</p><p>49. Question</p><p>A Service Catalog project will involve building 80 catalog</p><p>items. For each of the catalog items, the following fields</p><p>will be mandatory on the forms:</p><p>· Requested for</p><p>· Requested by</p><p>· Approving manager</p><p>· Delivery Instructions</p><p>All of the other variables will be specific to the individual</p><p>catalog item. What features would you use when</p><p>designing the catalog item form?</p><p>Create an Order Guide, which includes all variables,</p><p>then copy and hide variables as needed.</p><p>Create one Variable Set for the four variables, then</p><p>add that variable set to each of the 80 catalog items</p><p>Create a Variable Set Template, then apply to all of</p><p>the catalog items</p><p>Create a Record Producer that contains the four</p><p>fields, then add to the record producer related list on the</p><p>Catalog items</p><p>Create a Flow Designer Action, with Variable Set Data</p><p>Pill, then apply flow to all of the 80 catalog items</p><p>Correct</p><p>Reference: Create variable set</p><p>All these fields would be already there while creating</p><p>catalog items.</p><p>50. Question</p><p>A manager wants to run a report showing how many</p><p>Service Requests have been fulfilled for Business Cards,</p><p>since the beginning of the year. What table would they</p><p>select for building this report?</p><p>Request [sc_req]</p><p>Requested Item [sc_req_item]</p><p>Task [task]</p><p>Catalog Item [sc_cat_item]</p><p>Catalog Task [sc_task]</p><p>Service Catalog [sc_catalog]</p><p>Incorrect</p><p>sc_req_item is a table name of “Requested Item“.</p><p>Whenever someone submit a request it create “Request“</p><p>(sc_request) and every request would have multiple</p><p>Requested Item.</p><p>51. Question</p><p>Your customer requires that they be able to monitor which</p><p>users are performing impersonations in their instance.</p><p>What would you do to meet that requirement?</p><p>Add the role Log Write [an_log_write] to the</p><p>Impersonator Group</p><p>Activate the glide.sys.log_impersonation script</p><p>Create user update set for impersonation tracking</p><p>On the Impersonator role record, right click and select</p><p>Create Log</p><p>From User Icon, select Elevate Roles</p><p>Correct</p><p>Impersonations are logged in the System Log.</p><p>Logging can be enabled or disabled with the</p><p>glide.sys.log_impersonation property.</p><p>52. Question</p><p>What are examples of Core Tables in ServiceNow</p><p>platform?</p><p>Team, Party, Awards</p><p>User, Task, Incident</p><p>Work, Caller, Timecard</p><p>Base Configuration Item, Configuration Item, Base</p><p>Task</p><p>Incorrect</p><p>Self-Explanatory/Answer explained in practice test 4</p><p>53. Question</p><p>What are the different ways you can create a Favorite for a</p><p>particular record? (Choose 2 answer)</p><p>From the record Related Links, click Add Favorites</p><p>From the record form header, click the Star icon</p><p>From the record form header, click Additional Actions</p><p>menu and select Create Favorite</p><p>From list, click the Star Icon</p><p>From list, drag record number to Favorites on the</p><p>Navigator</p><p>From the record form header, click Paperclip icon</p><p>Incorrect</p><p>Adding a Favorite – From the application menu, hover</p><p>over an item, select the star icon on the right side to add</p><p>the item to your Favorites menu.</p><p>Drag and drop to add a Favorite – From a list view you</p><p>can drag the last breadcrumb of your filter and drop it</p><p>onto your Favorites menu.</p><p>54. Question</p><p>A customer has asked for the following updates to a form:</p><p>1) Make Resolution code Mandatory, when state is</p><p>changed to Resolved</p><p>2) Hide Major Incident check box, unless logged in user has</p><p>Major</p><p>What type of rule(s) would you use to implement this</p><p>requirement?</p><p>Field Limiter</p><p>UI Policy and Actions</p><p>UI Design</p><p>Dictionary Design</p><p>Form Constraint</p><p>Correct</p><p>Self-Explanatory</p><p>55. Question</p><p>What is the most important thing to remember about</p><p>activating a Plugin?</p><p>Install dependent plugins first</p><p>Tick the box for adding demo data</p><p>Plugins once installed cannot be uninstalled</p><p>Submit a HI ticket to get authorization</p><p>Plugins are prohibited in personal developer instances</p><p>Incorrect</p><p>After a plugin is activated, you cannot disable or</p><p>deactivate it. If needed, you can hide the functionality.</p><p>You should thoroughly test, in a non-production instance,</p><p>the specific features and functionalities that are installed</p><p>when you activate the plugin before using them in a</p><p>production instance.</p><p>When a plugin is activated, the installation process</p><p>performs table schema changes and loads XML files</p><p>(data, configurations, etc.). Deactivating the plugin does</p><p>not roll back or disable these changes. Manually</p><p>removing records by deletion can cause unexpected</p><p>behaviour. If the new functionalities are impacting users,</p><p>it‘s recommended to either disable or update the new</p><p>functionalities and/or restrict access to them through the</p><p>use of roles and ACLs.</p><p>Reference: Activating a Plugin</p><p>56. Question</p><p>What are examples of UI Actions, relating to Lists? (Select</p><p>four responses)</p><p>List Buttons</p><p>List Context menu</p><p>List Links</p><p>List Choices</p><p>List Control</p><p>List Override</p><p>Incorrect</p><p>57. Question</p><p>Of the CI tables, which is a base table of the CMDB</p><p>hierarchy?</p><p>Ecmdb</p><p>Cmdb</p><p>Cmdb_ref_ci</p><p>Ecmdb_ref_ci</p><p>Ecmdb_ci</p><p>Cmdb_ci</p><p>Incorrect</p><p>The Base Configuration Item [cmdb] table, which is the</p><p>core CMDB table for non IT CIs (descending classes are</p><p>non IT CIs).</p><p>The core Configuration Item [cmdb_ci] table, which</p><p>stores the basic attributes of all the CIs.</p><p>58. Question</p><p>When using the CI dependency view, how would you view</p><p>the relationship between one CI and another CI?</p><p>Click on plus to expand cluster</p><p>Right click, View Relationship</p><p>Click down arrow, view relationship</p><p>Hover on connection line</p><p>Incorrect</p><p>Map Icons</p><p>Hover over the connection line to view the current</p><p>relationship</p><p>Link – ServiceNow Handbook</p><p>59. Question</p><p>The display sequence is controlled in the Service Catalog</p><p>Item using which of the following?</p><p>The Default Value field in the Catalog Item form</p><p>The Sequence field in the Catalog Item form</p><p>The Order field in the Variable form</p><p>The Choice field in the Variable form</p><p>Correct</p><p>An order on variable set decides on where to position the</p><p>variables on the catalog item form. So, the display</p><p>sequence is controlled in a Service Catalog Item using</p><p>Order field in variable form..</p><p>60. Question</p><p>What controls the publishing and retrieving process for</p><p>knowledge articles?</p><p>Workflow Designer</p><p>Workflows</p><p>State Lifecycle</p><p>Approval Policies</p><p>Approval Definitions</p><p>Incorrect</p><p>Self-Explanatory</p><p>61. Question</p><p>Where is the data from an action stored so it can be used</p><p>in subsequent actions in the flow?</p><p>Field icon</p><p>Data Trigger</p><p>Data Element</p><p>None of these</p><p>Field Value</p><p>Incorrect</p><p>62. Question</p><p>Which one of the following is not part</p><p>of Workflow Editor</p><p>User Interface?</p><p>Canvas</p><p>Pallete</p><p>Title Bar</p><p>Activity Tab</p><p>Incorrect</p><p>The following are the workflow tabs:</p><p>63. Question</p><p>What catalog tool would you like to create a catalog item or</p><p>record producer?</p><p>Catalog Formatter</p><p>Catalog Flow Builder</p><p>Catalog Builder</p><p>Catalog Designer</p><p>Variable Designer</p><p>Form Designer</p><p>Correct</p><p>Catalog administrator creates templates for a business or</p><p>service group. The business owner or service owner</p><p>gathers catalog requirements and creates catalog items</p><p>from these templates. All advanced capabilities are added</p><p>by the catalog administrators or developers.</p><p>64. Question</p><p>Which feature allows you to automate business logic for a</p><p>particular application or process such as approvals, tasks,</p><p>notifications, and record operations?</p><p>Flows</p><p>Action Sequences</p><p>Flow Diagrams</p><p>Action Sets</p><p>Task Flows</p><p>Correct</p><p>Reference: Flow Designer</p><p>65. Question</p><p>When a flow runs an action, if generates a runtime value,</p><p>which stays the same for the duration of the flow. What is</p><p>the name of the runtime value?</p><p>Data pill runtime value</p><p>Sequence runtime value</p><p>Starting runtime value</p><p>Trigger runtime value</p><p>Input runtime value</p><p>Correct</p><p>Flow designers use action result data pills to provide</p><p>input for other flows, actions, or subflows. Flow</p><p>designers can use the sequence value in the data pill</p><p>name to ensure that they select the correct data pill as an</p><p>input value. 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