Mock 13 - ServiceNow Certified System Administrator Exam Questions - SkillCertPro

Prévia do material em texto

<p>Valentines week is here. Get FLAT 25% off on purchases of</p><p>2 or more courses. Use Coupon : VALENTINE25</p><p>/ ServiceNow / By admin</p><p>Practice Set 13</p><p>Your results are here!! for" ServiceNo</p><p>38 of 50 questions answered correctly</p><p>Search for products...</p><p>All Courses </p><p>Contact Us </p><p>MY ACCOUNT </p><p>https://skillcertpro.com/category/servicenow/</p><p>https://skillcertpro.com/author/admin/</p><p>https://skillcertpro.com/</p><p>https://skillcertpro.com/</p><p>https://skillcertpro.com/store/</p><p>https://skillcertpro.com/contact-us/</p><p>https://skillcertpro.com/my-account/</p><p>Answered Review</p><p>Your time: 01:04:00</p><p>Your Final Score is : 38</p><p>You have attempted : 50</p><p>Number of Correct Questions : 38 and scored 38</p><p>Number of Incorrect Questions : 12 and Negative marks 0</p><p>Average score</p><p>Your score</p><p>You can review your answ</p><p>Important Note : Open Reference Documen</p><p>Restart Test View Answers</p><p>1 2 3 4 5 6 7 8 9 10 11 1</p><p>25 26 27 28 29 30 31 32 33 34 35 3</p><p>49 50</p><p>1. Question</p><p>Which field on a Configuration Item (CI) record is recommen</p><p>incidents quickly?</p><p>Support Group</p><p>Assignment Group</p><p>Change Group</p><p>Managed By Group</p><p>Approval Group</p><p>Incorrect</p><p>Support Group field on a Configuration Item (CI) can be use</p><p>the CI quickly.</p><p>The CSDM framework provides context for the incidents. T</p><p>affected.</p><p>You may populate the Configuration Item attribute [configu</p><p>identify details for incident routing. For example, you can us</p><p>service impact using dependency relationships.</p><p>Screenshot 1: The different group reference fields on the co</p><p>Screenshot 2: Example of an auto-assigned incident to the s</p><p>Learn more here!</p><p>Learning Domain: Database Management – CMDB and CS</p><p>2. Question</p><p>What phase of the Report Designer allows you to choose th</p><p>Data</p><p>Type</p><p>Style</p><p>Configure</p><p>Incorrect</p><p>You can choose colours, title and chart properties under the</p><p>You can define the report grouping under the Configure tab</p><p>You can select the visualisation format under the Type tab.</p><p>You can enter a Report name, Source type and a table or da</p><p>Screenshot: Options under the Style tab in a sample pie cha</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for Collaboration</p><p>3. Question</p><p>Which of the following core table is both a base and a parent</p><p>Incident [incident]</p><p>Knowledge Base [kb_knowledge_base]</p><p>Visual Task Board [vtb_board]</p><p>Configuration Item [cmdb_ci]</p><p>Task [task]</p><p>Correct</p><p>A table that extends another table is called a child class, and</p><p>child class, both extending and providing extensions for oth</p><p>a base class.</p><p>The Task [task] table is considered a core, base and parent t</p><p>The Incident [incident] table is extended from the Task [task</p><p>The Configuration Item [cmdb_ci] table is extended from th</p><p>The Knowledge Base [kb_knowledge_base] and the Visual T</p><p>for other tables, so they are not parenting tables.</p><p>Screenshot 1: The schema map for the task table that show</p><p>Screenshot 2: The schema map for the Incident table that s</p><p>Learn more about:</p><p>Table administration</p><p>Table extension and classes</p><p>Creating a table</p><p>Learning Domains:</p><p>Database Management – Data Schema</p><p>Platform Overview and Navigation – ServiceNow Platform O</p><p>4. Question</p><p>Select the report visualisation types you can generate from a</p><p>Select 2 Answers from the below options.</p><p>Bar chart</p><p>Single score</p><p>Pie chart</p><p>Line chart</p><p>Correct</p><p>You can create a report to visualise and analyse current inst</p><p>You can create reports right from a list. Just right-click a col</p><p>Report data is grouped by the column you click. If the list w</p><p>Screenshot: Creating a bar or a pie chart report directly from</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for Collaboration</p><p>5. Question</p><p>What type of Flow Designer Trigger is required to look up a</p><p>Schedule-based</p><p>Record-based</p><p>Application-based</p><p>Role-based</p><p>Correct</p><p>A Record-based Trigger is required to look up a record, upda</p><p>Screenshot: Example of a record-based trigger in the Flow D</p><p>Learn more here!</p><p>Learning Domain: Self-Service & Automation – Flow Design</p><p>6. Question</p><p>Who can contribute if no User Criteria are specified for ‘Can</p><p>No one</p><p>All users</p><p>Knowledge Base Managers</p><p>User Criteria Admins</p><p>Correct</p><p>You can assign user criteria to control read or contribute acc</p><p>access and enables users who match the criteria to create a</p><p>If no user criteria are selected for a knowledge base, all use</p><p>Please note users without a role on the platform cannot con</p><p>Users with special knowledge privileges aren‘t evaluated ba</p><p>access to read, modify and contribute:</p><p>Knowledge administrator</p><p>Owner of a knowledge base</p><p>Manager of a knowledge base</p><p>Depending on the user criteria you want to set, select one o</p><p>Can Read: Users can read knowledge articles in the knowle</p><p>Cannot Read: Users can‘t read knowledge articles in the kno</p><p>Can Contribute: Users can create, modify, and retire knowle</p><p>also provides read access to all articles in the knowledge ba</p><p>Cannot Contribute: Users can‘t create, modify, retire, or rea</p><p>For example, you could enable all users in your Support dep</p><p>criteria record with the required department set to Support</p><p>criteria.</p><p>Note 1: By default, when contribute access isn‘t provided fo</p><p>conditions for read access. However, you can override roles</p><p>by setting the glide.knowman.search.apply_role_based_sec</p><p>Note 2: When either Cannot Contribute isn’t set, or a user d</p><p>set, the glide.knowman.block_access_with_no_user_criteria</p><p>true: No user has contribute access to the knowledge base</p><p>false: All users, including unauthenticated users, with at lea</p><p>plugin (com.glide.explicit_roles) is activated, users who hav</p><p>base.</p><p>Diagram: Contribute access to a knowledge base and its art</p><p>Screenshot: The Owner and the Managers on the Knowled</p><p>Learn more here!</p><p>Learning Domain: Self-Service & Automation – Knowledge</p><p>7. Question</p><p>What coalesce configuration in the import process treats all</p><p>Conditional coalesce</p><p>Multi-field coalesce</p><p>No coalesce</p><p>Single-field coalesce</p><p>Correct</p><p>If no coalesce is defined in the import process, all imported</p><p>Screenshot: An example of a Transform Map with no coales</p><p>Learn more here!</p><p>Learning Domain: Database Management – Importing Data</p><p>8. Question</p><p>Which of the following is a way to add an application to a Se</p><p>Select 2 Answers from the below options.</p><p>Use the Create Application module to create an applicati</p><p>Use Application Cross-Scope Access to load an applicatio</p><p>Use the Guided App Creator to create an application.</p><p>Use the ServiceNow Store to load an application.</p><p>Use Studio to import an application from source control.</p><p>Incorrect</p><p>ServiceNow Studio provides an Integrated Development En</p><p>applications in one centralised location. It offers a simple w</p><p>environment. The system opens Studio whenever you edit</p><p>Guided Application Creator is an intuitive development inter</p><p>step process to guide you through your initial application co</p><p>You can launch Guided App Creator from Studio or by open</p><p>Create new button to create an application.</p><p>You can also use Studio to import an application from sourc</p><p>Note: Applications loaded from the ServiceNow Store are in</p><p>Screenshot 1: Different sections of the ServiceNow Studio</p><p>Screenshot 2: Designing an application form in Studio</p><p>Learn more about:</p><p>ServiceNow Studio</p><p>Guided Application Creator</p><p>Learning Domains:</p><p>Instance Configuration – Installing applications and plugins</p><p>Data Migration and Integration – Scripting in ServiceNow</p><p>9. Question</p><p>A filter is a set of conditions applied to a table to help you fin</p><p>In the Now Platform, filter conditions are also referred to as:</p><p>Field Values</p><p>Breadcrumbs</p><p>Title Bars</p><p>Column Headings</p><p>Correct</p><p>List filter conditions are also referred to as breadcrumbs.</p><p>You can apply, modify, create, and save filters.</p><p>A hierarchical list of conditions at the top of the table — br</p><p>Note: In List v3 split mode, you cannot edit the filter from th</p><p>Click the filter icon in the left pane to open the filter conditio</p><p>Screenshot 1: An example of Breadcrumbs in List v2</p><p>Screenshot 2: An example of Breadcrumbs in List v3</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for Collaboration</p><p>10. Question</p><p>Which of the following group</p><p>reference fields is not among t</p><p>Change group</p><p>Monitor group</p><p>Support group</p><p>Managed by group</p><p>Approval group</p><p>Correct</p><p>The ‘Teams‘ related list contains group types that match the</p><p>group fields. However, you can add group types needed in</p><p>In the base system, the Service [cmdb_ci_service] class and</p><p>[cmdb_ci_service_auto] class, are configured with the ‘Team</p><p>This configuration provides you with flexibility in tracking gr</p><p>In the base system, the ‘Teams‘ related list contains group</p><p>Approval Group</p><p>Change Group</p><p>Managed by Group</p><p>Support Group</p><p>The ‘Teams‘ related list appears on CI forms for CIs of the S</p><p>Application Service [cmdb_ci_service_auto] class. When you</p><p>assignment is automatically synchronised with the ‘Teams‘</p><p>relationship record is created to represent the new group as</p><p>shows the current settings for the various group assignmen</p><p>If multiple groups are assigned to a CI, you can designate o</p><p>When an incident involving that CI is created, the incident is</p><p>primary for a CI at any given moment.</p><p>Screenshot: Different group types in a ‘Teams‘ related list f</p><p>Learn more here!</p><p>Learning Domain: Database Management – CMDB and CS</p><p>11. Question</p><p>Which catalogue UI policy actions can be applied to variables</p><p>Select 3 Answers from the below options.</p><p>Mandatory</p><p>Visible</p><p>Read only</p><p>Masked</p><p>Correct</p><p>UI policies can be used to define custom process flows for</p><p>Catalogue UI policies control the behaviour of catalogue item</p><p>applied to a catalogue item or a variable set.</p><p>Like UI policies, Catalog UI Policies allow variables to be set</p><p>These policies work on variables included in catalogue item</p><p>request item, and catalogue task forms.</p><p>Note 1: The Set visible policy does not apply to the followin</p><p>Break,</p><p>Container Split,</p><p>Container End.</p><p>Note 2: The Mandatory and Read Only policies do not apply</p><p>Break,</p><p>Container Split,</p><p>Container End,</p><p>UI Macro,</p><p>UI Macro with Label,</p><p>Label, UI Page.</p><p>The priority order for UI actions types is:</p><p>Mandatory (highest)</p><p>Read-only/Display</p><p>Table: Catalogue UI policies and UI policy actions</p><p>Learn more here!</p><p>Learning Domains:</p><p>Data Migration and Integration – UI Policies</p><p>Self-Service & Automation – Service Catalogue</p><p>12. Question</p><p>What is the auto-populated table name prefix when creating</p><p>u_</p><p>z_</p><p>x_</p><p>c_</p><p>Correct</p><p>A custom table is defined as any non-ServiceNow provided</p><p>When creating a new custom table in the global application</p><p>Screenshot: Example of a custom table with an auto-popula</p><p>Learn more here!</p><p>Learning Domains:</p><p>Database Management – Application / Access Control</p><p>Instance Configuration – Personalising/customising the inst</p><p>13. Question</p><p>Which of the following defines an application service in the b</p><p>It is a set of interconnected applications and hosts config</p><p>It supports multiple configuration strategies.</p><p>An application service monitors services in an organisatio</p><p>It provides standard fields and values for tracking life-cyc</p><p>Correct</p><p>An application service is a set of interconnected applications</p><p>services can be internal, like an organisation email system o</p><p>Application Services module on the CSDM navigation pane</p><p>An application service has an entry point, which lets users a</p><p>know the entry points for an application service, you can cre</p><p>service is referred to as an empty application service, to wh</p><p>All application services created in the wizard are set with th</p><p>Service Mapping, if activated, can automatically discover an</p><p>discovered application service contains the CIs and the conn</p><p>Diagram: Application Service and its relationships in a snaps</p><p>Screenshot: The topology map for an Application Service in</p><p>Learn more here!</p><p>Learning Domain: Database Management – CMDB and CS</p><p>First introduced: Rome release</p><p>14. Question</p><p>What is automatically deleted when a non-dependent relatio</p><p>All corresponding records in the Relationship Sources ta</p><p>All existing relationships on the previously related CIs</p><p>The CIs that were related to each other</p><p>All child relationships on the previously related CIs</p><p>Incorrect</p><p>When a non-dependent relationship is deleted from the CI R</p><p>Relationship Sources [sys_rel_source] table are automatical</p><p>Screenshot: Example of a Relationship Source for a CI Rela</p><p>Learn more here!</p><p>Learning Domain: Database Management – CMDB and CS</p><p>First introduced: Quebec release</p><p>15. Question</p><p>(Tokyo) Which of the following can be configured by all users</p><p>Next Experience Readiness Checker</p><p>Admin menu</p><p>AI Search</p><p>Personalised Start Page</p><p>Custom menus</p><p>Correct</p><p>Users have a new user preference that enables them to spe</p><p>interface.</p><p>You can configure a user-selected/personalised start page, o</p><p>Experience instances.</p><p>All other options require admin access:</p><p>Administrators can add custom menus with the most usefu</p><p>Administrators can examine your instance for the usage of</p><p>Experience Readiness Checker.</p><p>Administrators can configure AI Search as the search engin</p><p>Administrators can use the Admin menu within the Unified</p><p>Screenshot 1: Configuring the personalised start page from</p><p>Screenshot 2: Different user preference options for a perso</p><p>Learn more here!</p><p>Learning Domain: Platform Overview and Navigation – Nex</p><p>First introduced: Tokyo release</p><p>16. Question</p><p>What actions can self-service users take when logging into S</p><p>Select 3 Answers from the below options.</p><p>Opening and updating all incidents</p><p>Taking surveys</p><p>Creating and managing reports</p><p>Viewing knowledge articles</p><p>Viewing a homepage</p><p>Correct</p><p>Users without any assigned role permissions can still log in</p><p>viewing a homepage,</p><p>accessing the service catalogue,</p><p>viewing knowledge articles, and</p><p>taking surveys.</p><p>These are often referred to as self-service users.</p><p>Self-service users can create, view and partially update thei</p><p>Screenshot: Logging in as a self-service user</p><p>Learn more here!</p><p>Learning Domains:</p><p>Platform Overview and Navigation – Platform capabilities a</p><p>Platform Overview and Navigation – The ServiceNow Insta</p><p>17. Question</p><p>What can the delegated developers delete when allowed by</p><p>Out-of-the-box applications</p><p>Applications created within a scoped app</p><p>Applications developed by administrators</p><p>No application can be deleted even if allowed</p><p>Correct</p><p>A system administrator can assign a non-administrator user</p><p>You can set permissions that designate what particular actio</p><p>Selecting the ‘Delete Application‘ option under Application M</p><p>rights to delete the application.</p><p>Screenshot: Granting the Delete Application access to a dev</p><p>Learn more here!</p><p>Learning Domains:</p><p>Database Management – Application/Access Control</p><p>Instance Configuration – Personalising/customising the inst</p><p>Data Migration and Integration – Scripting in ServiceNow</p><p>First introduced: Rome release</p><p>18. Question</p><p>How can you integrate third-party data into the Configuration</p><p>By using the CI Class Manager</p><p>By using the IntegrationHub ETL</p><p>By using the CSDM</p><p>By using the CMDB Data Manager</p><p>Correct</p><p>When using a Service Graph connector in the IntegrationHu</p><p>empty by setting the value of the attribute on the Preview a</p><p>The IntegrationHub ETL provides a simplified user interface</p><p>integration run of sample data.</p><p>As a store app, the IntegrationHub ETL creates and manage</p><p>without compromising the integrity of the CMDB.</p><p>Image: Importing Data into the CMDB with Integration- Hub</p><p>Learn more here!</p><p>Learning Domains:</p><p>Data Migration and Integration</p><p>Database Management – CMDB and CSDM</p><p>19. Question</p><p>A field can be added to a table and form by accessing which</p><p>Form Settings</p><p>Field Navigator</p><p>Field Formatter</p><p>Form Views</p><p>Correct</p><p>Using Form Designer, users can add a new field to a table a</p><p>The field navigator allows you to manage fields on the form</p><p>Filter: Allows text search on the currently selected tab.</p><p>Fields: Displays a list of existing fields you can add to the cu</p><p>Field Types: Displays a list of field types you can add to the</p><p>selected table when the form layout is saved.</p><p>Screenshot 1: Parts of the UI form design interface</p><p>Screenshot 2: The field navigator</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for Collaboration</p><p>20. Question</p><p>What is the single location for all the</p><p>import sets and concur</p><p>Data Sources</p><p>Import Log</p><p>Execution Contexts</p><p>Transform History</p><p>Correct</p><p>You can see all the import sets and concurrent import sets</p><p>Contexts.</p><p>The display shows an execution record for scheduled data i</p><p>concurrent import sets.</p><p>You can monitor scheduled data import executions to see t</p><p>If, after executing a scheduled concurrent data import, there</p><p>the details necessary to diagnose the issue.</p><p>The execution contexts feature enables you to identify the o</p><p>set records to access the import log.</p><p>Screenshot: Execution Context for Scheduled Imports</p><p>Learn more here!</p><p>Learning Domain: Database Management – Importing Data</p><p>First introduced: Rome release</p><p>21. Question</p><p>Which tickets are displayed under the Associated Requests t</p><p>All universal tasks</p><p>All associated requests for which the current ticket is the</p><p>All associated requests</p><p>All universal requests associated to the current ticket</p><p>Correct</p><p>The standard ticket page displays all associated requests fo</p><p>If configured, the ‘Associated Requests’ tab displays all ass</p><p>which the current ticket is the parent. It is applicable in any</p><p>If the current ticket is a universal request, then all requests</p><p>the universal request are displayed.</p><p>If the current ticket is not a universal request, then all reque</p><p>ticket are displayed.</p><p>Learn more here!</p><p>Learning Domains:</p><p>Instance Configuration – Common user interfaces in the Pla</p><p>Self-Service & Automation – Service Catalogue</p><p>First introduced: Rome release</p><p>22. Question</p><p>What item in the Knowledge Management Service Portal dis</p><p>Most Useful</p><p>Most Helpful</p><p>Featured</p><p>Most Viewed</p><p>Incorrect</p><p>You can configure the Knowledge Article Helpful widget ins</p><p>Knowledge Management Service Portal.</p><p>The article view page uses the Knowledge Article Helpful w</p><p>display a confirmation message after feedback is provided,</p><p>The Most Useful item in the Knowledge Management Serv</p><p>them helpful.</p><p>The homepage displays links to the featured, most viewed,</p><p>The featured articles are displayed based on the keywords a</p><p>The most viewed and most useful articles are displayed bas</p><p>Screenshot 1: The Most Useful module on the knowledge a</p><p>Screenshot 2: The Most Useful module on the homepage o</p><p>Learn more here!</p><p>Learning Domain: Self-Service & Automation – Knowledge</p><p>23. Question</p><p>What is the primary language used for scripting in ServiceNo</p><p>Java</p><p>JavaScript</p><p>AngularJS</p><p>Jelly</p><p>Correct</p><p>JavaScript is the primary language used for scripting in Serv</p><p>Use JavaScript APIs in your scripts to change applications‘ f</p><p>JavaScript: The script for Incident hold_reason constants to</p><p>var IncidentReasonSNC = Class.create();</p><p>IncidentReasonSNC.AWAITING_CALLER   = “1“;</p><p>IncidentReasonSNC.AWAITING_EVIDENCE = IncidentReas</p><p>IncidentReasonSNC.AWAITING_PROBLEM  = “3“;</p><p>IncidentReasonSNC.AWAITING_VENDOR   = “4“;</p><p>IncidentReasonSNC.AWAITING_CHANGE   = “5“;</p><p>IncidentReasonSNC.prototype = {</p><p>initialize: function() {</p><p>},</p><p>type: ‘IncidentReasonSNC‘</p><p>};</p><p>Learn more here!</p><p>Learning Domain: Data Migration and Integration – Scriptin</p><p>24. Question</p><p>The Now Platform is an example of which cloud computing m</p><p>Software-as-a-Service (SaaS)</p><p>Platform-as-a-Service (PaaS)</p><p>Application Platform-as-a-Service (aPaaS)</p><p>Infrastructure-as-a-Service (IaaS)</p><p>Incorrect</p><p>The Now Platform is an Application Platform-as-a-Service (a</p><p>Application Platform as a Service refers specifically to PaaS</p><p>It offers development and deployment environments for ap</p><p>The Now Platform provides the infrastructure to help your o</p><p>Image: The Now Platform provides a single system of enga</p><p>Learn more here!</p><p>Learning Domain: Platform Overview and Navigation – Serv</p><p>25. Question</p><p>What application/functionality allows you to generate a repo</p><p>menu?</p><p>Performance Analytics</p><p>Process Automation Designer</p><p>Virtual Agent</p><p>Analytics Q&A</p><p>Correct</p><p>You can generate a report by entering a query instead of go</p><p>You can enter a question on the Report Designer form, and</p><p>Analytics Q&A gives you a choice of data sources and picks</p><p>Analytics Q&A requires Natural Language Query (NLQ) and</p><p>Note: Analytics Q&A is not available when using Microsoft</p><p>Screen recording: Entering a query in the Report Designer t</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for Collaboration</p><p>26. Question</p><p>Which option enables you to sort Visual Task Boards using c</p><p>Edit Filter & Sort</p><p>Interactive Filter</p><p>Load Filter</p><p>Breakdown Element</p><p>Correct</p><p>You can sort Visual Task Boards using criteria that you creat</p><p>your cards.</p><p>Only the board owner can create the sorting criteria and add</p><p>users.</p><p>You can edit your sorting criteria for both Freeform and Dat</p><p>Screenshot 1: Adding sort conditions in a data-driven board</p><p>Screenshot 2: Setting sorting order when adding sort to a d</p><p>Screenshot 3: Sorting criteria and filtering in the right naviga</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for Collaboration</p><p>First introduced: Rome release</p><p>27. Question</p><p>What is an update set?</p><p>A server-side script that runs when a record is displayed</p><p>A series of tables and fields that store information about</p><p>One method of security that restricts access to data by r</p><p>it.</p><p>Group of one or more changes that can be moved from o</p><p>Correct</p><p>An update set is a group of one or more changes that can b</p><p>This feature allows administrators to group a series of chan</p><p>testing or deployment.</p><p>An update set is an XML file that contains:</p><p>A set of record details that uniquely identify the update set.</p><p>A list of configuration changes.</p><p>A state that determines whether another instance can retrie</p><p>Update sets track changes to applications and system platfo</p><p>This allows developers to create new functionality on a non</p><p>Screenshot: A sample update set record that has captured a</p><p>Learn more here!</p><p>Learning Domain: Data Migration and Integration – System</p><p>28. Question</p><p>Which ServiceNow feature do you use to begin the creation</p><p>IntegrationHub</p><p>Guided Application Creator</p><p>Configuration Management Database (CMDB)</p><p>System Dictionary</p><p>Correct</p><p>The Guided Application Creator can be used to begin the cr</p><p>Guided Application Creator is the new way to set up applica</p><p>You can set up an application and use it right away. A devel</p><p>Setting up an application in the Guided Application Creator</p><p>Creating an application record</p><p>Defining user roles</p><p>Designating data tables</p><p>Designing the application for different user experiences</p><p>You can also use Guided Application Creator to create an ap</p><p>Screenshot: Creating a new application in Studio using Guid</p><p>Learn more here!</p><p>Learning Domain:</p><p>Data Migration and Integration – Scripting in ServiceNow</p><p>Platform Overview and Navigation – Platform capabilities a</p><p>Instance Configuration – Personalising/customising the inst</p><p>29. Question</p><p>What are the standard fields and values in the CSDM framew</p><p>cycle?</p><p>Select 2 Answers from the below options.</p><p>Life-cycle Stage</p><p>Asset State</p><p>CI Operational Status</p><p>Life-cycle Stage Status</p><p>Asset Substate</p><p>Product Model Status</p><p>Correct</p><p>You can enable the CSDM framework to provide standard f</p><p>With the CSDM framework, you can start using the two sta</p><p>asset‘s life cycle. The following legacy statuses are automat</p><p>Product Model Status</p><p>Asset State</p><p>Asset Substate</p><p>Contract Status</p><p>CI Install Status</p><p>CI Operational Status</p><p>CI Hardware Status</p><p>CI Hardware Substatus</p><p>Screenshot: CSDM conceptual model</p><p>Learn more here!</p><p>Learning Domain: Database Management – CMDB and CS</p><p>First introduced: Rome release</p><p>30. Question</p><p>How do you delete related records from the archive log and</p><p>Re-archive restored records</p><p>Restore archived records and related records</p><p>Delete archive record log entries</p><p>Create archive destroy rules</p><p>Correct</p><p>You can delete related records from the archive log and arch</p><p>The Archive Destroyer batch process runs the destroy rules</p><p>Here is the Procedure:</p><p>1. Navigate to System Archiving > Archive Destroy Rules.</p><p>2. Click New.</p><p>3. Fill out the form fields.</p><p>4. Click Submit.</p><p>5. You can check the archive destroy log at any time</p><p>Screenshot: Example of an Archive Destroy Rule for old em</p><p>Learn more here!</p><p>Learning Domains:</p><p>Database Management</p><p>– Application / Access Control</p><p>Platform Overview and Navigation – The ServiceNow Insta</p><p>First introduced: Paris release</p><p>31. Question</p><p>What Flow Designer benefit corresponds to extending flow</p><p>Robust</p><p>Centralised</p><p>Repeatable</p><p>Scalable</p><p>Correct</p><p>You can expand Flow Designer to communicate with extern</p><p>IntegrationHub.</p><p>Here are some of the benefits of Flow Designer:</p><p>Centralised: Flow Designer provides a single environment f</p><p>Robust: Flow Designer provides configuration and runtime</p><p>interface.</p><p>User-friendly: Flow Designer provides natural language des</p><p>Repeatable: Flow Designer promotes process automation b</p><p>Scalable: Flow Designer allows extending flow content by s</p><p>Screenshot: Creating an Action to extend the Flow Designe</p><p>Learn more here!</p><p>Learning Domains:</p><p>Self-Service & Automation – Flow Designer</p><p>Data Migration and Integration</p><p>32. Question</p><p>What represents a standard and shared set of service-related</p><p>guidance on service modelling within the CMDB?</p><p>Configuration Management System (CMS)</p><p>Configuration Management Database (CMDB)</p><p>Common Services Data Model (CSDM)</p><p>Configuration Item (CI)</p><p>Correct</p><p>Common Services Data Model (CSDM) represents a standa</p><p>platform.</p><p>The CSDM terms and definitions enable and support true s</p><p>modelling within the ServiceNow Configuration Manageme</p><p>The CSDM data model is a CMDB framework that supports</p><p>using base system tables and relationships. Many ServiceN</p><p>You can use the CSDM as a blueprint to map your IT servic</p><p>that identifies where to place data for the products that you</p><p>use the CMDB. Following the CSDM framework ensures th</p><p>appropriate CMDB tables.</p><p>Diagram: CSDM relationships</p><p>Learn more here!</p><p>Learning Domain: Database Management – CMDB and CS</p><p>33. Question</p><p>What allows users to see a time-stamped history of all actio</p><p>Form Activity</p><p>Activity Stream</p><p>Favourites</p><p>Form History</p><p>Correct</p><p>Users can view a time-stamped history of all actions taken w</p><p>An activity stream is a list of entries in records and conversa</p><p>Examples of activity streams include journal fields like comm</p><p>conversations.</p><p>Screenshot: Activity stream mention on an Incident form</p><p>Learn more here!</p><p>Learning Domains:</p><p>Configuring Applications for Collaboration – List and Form a</p><p>Configuring Applications for Collaboration – Task Managem</p><p>34. Question</p><p>Administrators and users with the ‘personalize‘ role can crea</p><p>to specific user roles.</p><p>How do users know what form view they see when accessin</p><p>Each user can only see one view for a form, so the view</p><p>It is displayed next to or by hovering over the record‘s di</p><p>Open Form Designer to see the current view name.</p><p>View the form annotations to see the current view name</p><p>Open the Additional Actions menu and select the View m</p><p>Incorrect</p><p>A view defines the elements that appear when a user open</p><p>forms.</p><p>When the system displays a form or a list, it usually shows</p><p>There are different ways to see the form view name. Some</p><p>1. Except for the Default view, it is listed next to the record</p><p>2. It is displayed by hovering over the record‘s display name</p><p>3. Depending on the user‘s access, it is displayed by clicking</p><p>4. Depending on the user‘s access, it can be viewed by nav</p><p>5. Depending on the user‘s access, it can also be viewed w</p><p>selecting ‘Configure‘, and then ‘Form Design‘ or ‘Form Layo</p><p>Administrators and users with the ‘personalize‘ role have pe</p><p>create views for any list and form</p><p>determine which view is visible by default</p><p>delete views they have created</p><p>create and modify view rules determining which views are a</p><p>create rules that determine which views pertain to specific</p><p>Users with the admin or view_changer roles can change vie</p><p>Note 1: Switching views submits the form, which saves all</p><p>switch form views on a new form that has not been saved y</p><p>Note 2: When a user switches views, the selected view is s</p><p>when the form opens.</p><p>Screenshot 1: Hovering over the record‘s display name: Inc</p><p>Screenshot 2: Listed next to the record‘s display name: Inci</p><p>Screenshot 3: Clicking or tapping the record‘s display name</p><p>Learn more here!</p><p>Learning Domains:</p><p>Instance Configuration – Personalising/customising the inst</p><p>Configuring Applications for Collaboration – List and Form a</p><p>Configuring Applications for Collaboration – Form Configura</p><p>35. Question</p><p>What is the best way to share a knowledge article with anot</p><p>Taking a screenshot</p><p>Sharing the keywords</p><p>A permalink</p><p>Copying and pasting the text</p><p>Correct</p><p>The knowledge article view page in Knowledge Manageme</p><p>number, short description, and article content. You can also</p><p>clipboard.</p><p>Using a permalink is the best way to share a knowledge art</p><p>Screenshot: Copying the URL of the latest version of the kn</p><p>Learn more here!</p><p>Learning Domain: Self-Service & Automation – Knowledge</p><p>36. Question</p><p>What ServiceNow component would you use to see which A</p><p>Filter</p><p>Help Sidebar</p><p>Favorites</p><p>Database view</p><p>Global search</p><p>Correct</p><p>You can use the Filter field to navigate to the module you w</p><p>contain, enabling users to find information and services quic</p><p>This field is called the ‘Filter Navigator‘ in the Core UI. You m</p><p>You would use the ‘Filter‘ field to see which Applications an</p><p>For a list view, you can enter the table name in the format n</p><p>For a form view, you can enter the table name in the format</p><p>Note: By default, filtering in any of the menus returns result</p><p>Screenshot 1: The Filter field to quickly navigate to your des</p><p>Screenshot 2: Typing the keyword ‘task‘ in the Filter field in</p><p>Screenshot 3: Listing all applications and modules containin</p><p>Learn more about:</p><p>Using the Next Experience Unified Navigation</p><p>Core UI application navigator</p><p>Learning Domains:</p><p>Instance Configuration – Common user interfaces in the Pla</p><p>Platform Overview and Navigation – Next Experience Unifie</p><p>37. Question</p><p>What actions can you take with Flow Designer?</p><p>Select 3 Answers from the below options.</p><p>Test a flow, subflow, or action in the background.</p><p>Define when the flow is performed.</p><p>Look up and delete multiple existing records as a single a</p><p>Duplicate an action or subflow within a flow.</p><p>Incorrect</p><p>With Flow Designer, you can look up and delete multiple ex</p><p>flow and test a flow, subflow, or action in the background.</p><p>‘Delete Multiple Records step‘ allows you to look up and de</p><p>the need to separately look up a list of records and then del</p><p>Use the ‘Run test in background‘ option to test a flow, subf</p><p>Testing a flow bypasses the flow trigger conditions to run it</p><p>record ‘Created‘ trigger causes the system to act as if the s</p><p>Please note that with Flow Designer, you cannot define wh</p><p>Screenshot 1: Running a test in the background in Flow Des</p><p>Screenshot 2: Duplicating Action in Flow Designer</p><p>Screenshot 3: Deleting multiple existing records as a single</p><p>Learn more here!</p><p>Learning Domain: Self-Service & Automation – Flow Design</p><p>First introduced: Paris release</p><p>38. Question</p><p>Which of the following can you do when creating a service c</p><p>Select 3 Answers from the below options.</p><p>Make a question choice reusable, among other question</p><p>Make a variable read-only or hide it while defining the va</p><p>Make a group of CheckBox variables mandatory in the S</p><p>Make a question choice inactive.</p><p>Incorrect</p><p>You can perform the following actions when creating a serv</p><p>Make a variable read-only or hide it while defining the variab</p><p>Make a question choice inactive.</p><p>Make a group of CheckBox variables mandatory in Service P</p><p>You can only associate a question choice to a single questio</p><p>Screenshot 1: Making a question choice inactive when crea</p><p>Screenshot 2: Making a variable read-only and/or hidden wh</p><p>Learn more here!</p><p>Learning Domain: Self-Service & Automation – Service Cata</p><p>39. Question</p><p>(Tokyo) What details can you find in the import set record aft</p><p>Select 3 Answers from the below options.</p><p>Import Maps</p><p>Import Set Runs</p><p>Concurrent Import Sets</p><p>Import Log</p><p>Import Set API</p><p>Import Set Rows</p><p>Incorrect</p><p>You can view detailed information about import set runs, in</p><p>There are two ways to run or process an import set:</p><p>1. Robust import set transformers: Separate the transform</p><p>maps.</p><p>2. Transform maps:</p><p>Legacy method to map data from an im</p><p>After running the import, you can view the import history by</p><p>Related Links section:</p><p>The Import Set Runs tab provides details about individual im</p><p>The Import Set Rows tab provides details about rows includ</p><p>The Import Log tab displays the logs for the import set. It s</p><p>source of the log.</p><p>Note: For imports using a robust import set transformer, yo</p><p>Screenshot 1: Import set runs for a completed import with</p><p>Screenshot 2: Import set rows for the three rows included i</p><p>Learn more about:</p><p>Import run details</p><p>Import logs</p><p>Robust Import Set Transformers</p><p>Transform maps</p><p>Learning Domain: Database Management – Importing Data</p><p>First introduced: Tokyo release</p><p>40. Question</p><p>At what levels can User Criteria be used in Knowledge Mana</p><p>Select 3 Answers from the below options.</p><p>Knowledge Article</p><p>Knowledge Category</p><p>Knowledge Block</p><p>Knowledge Base</p><p>Correct</p><p>User Criteria control who can read and contribute and are av</p><p>Block levels.</p><p>User criteria enable you to allow access to users based on r</p><p>You can assign user criteria to control read or contribute acc</p><p>to have contribute access to a knowledge base by creating a</p><p>including the user criteria record in the Can Contribute user</p><p>Note: To create a user criteria record from the Knowledge m</p><p>knowledge role.</p><p>Diagram 1: User criteria checks</p><p>Diagram 2: Contribute access to a knowledge base and its a</p><p>Diagram 3: Read access to a knowledge article flowchart</p><p>Learn more here!</p><p>Learning Domains:</p><p>Self-Service & Automation – Knowledge Management</p><p>Database Management – Application/Access Control</p><p>41. Question</p><p>What are the different types of Client Scripts that are suppo</p><p>Select 4 Answers from the below options.</p><p>OnSubmit()</p><p>OnDelete()</p><p>OnSave()</p><p>OnLoad()</p><p>OnCellEdit()</p><p>OnChange()</p><p>Correct</p><p>The different types of Client Scripts that are supported in S</p><p>OnLoad(), OnChange(), OnSubmit() and OnCellEdit().</p><p>onLoad(): runs when the system first renders the form and</p><p>client-side-manipulation of the current form or set default re</p><p>onSubmit(): runs when a form is submitted. Typically, onSu</p><p>makes sense. An onSubmit() client script can cancel form su</p><p>onChange(): runs when a particular field value changes on t</p><p>onCellEdit(): runs when the list editor changes a cell value. T</p><p>Screenshot: OnChange() Client Script on Incident priority</p><p>Learn more here!</p><p>Learning Domain: Data Migration and Integration – Scriptin</p><p>42. Question</p><p>Which system property should be set to true to prevent use</p><p>com.glide.ui.homepage.parallelism</p><p>com.glide.homepage_interactivity.ui_ctrls_max_display_o</p><p>com.glideapp.home.disable_homepages</p><p>com.glideapp.home.deprecate_homepages</p><p>com.glide.ui.homepage.preview</p><p>Correct</p><p>Homepages are ServiceNow interfaces for sharing Perform</p><p>Homepage functionality is limited. Responsive dashboards</p><p>possible to render homepage content in the Now Experienc</p><p>As an admin, you can disable the user‘s ability to create and</p><p>the com.glideapp.home.deprecate_homepages property pre</p><p>Homepages are limited in terms of layouts and ease of mai</p><p>Screenshot: Disabling platform homepages on the Homepa</p><p>Learn more here!</p><p>Learning Domain: Instance Configuration – Personalising/cu</p><p>First introduced: Rome release</p><p>43. Question</p><p>When do onSubmit Client Scripts execute their script logic?</p><p>Select 3 Answers from the below options.</p><p>When a user clicks the Update button</p><p>When a user clicks the Lookup button on a reference fiel</p><p>When a user clicks the Delete button</p><p>When a user clicks the Save menu item in the Additional</p><p>When a user clicks the Submit button</p><p>Incorrect</p><p>Client scripts allow the system to run JavaScript on the clie</p><p>loads, after form submission, or when a field changes value</p><p>You can use client scripts to configure forms, form fields, a</p><p>make fields hidden or visible</p><p>make fields read-only or writable</p><p>make fields optional or mandatory based on the user‘s role</p><p>set the value in one field based on the value in other fields</p><p>modify the options in a choice list based on a user‘s role</p><p>display messages based on a value in a field</p><p>There are four types of client scripts:</p><p>1. onLoad() — runs when the system first renders the form</p><p>client-side-manipulation of the current form or set default re</p><p>2. onSubmit() — runs when a form is submitted. Typically,</p><p>submission makes sense. An onSubmit() client script can ca</p><p>3. onChange() — runs when a particular field value change</p><p>4. onCellEdit() — runs when the list editor changes a cell v</p><p>onSubmit Client Scripts execute their script logic whenever</p><p>Screenshot 1: Example of an onSubmit Client Script on the</p><p>Screenshot 2: Different Client Script Types on the NOW Pla</p><p>Learn more here!</p><p>Learning Domain: Data Migration and Integration – Scriptin</p><p>44. Question</p><p>What data type in a survey metric has the field validation opt</p><p>Number</p><p>String</p><p>Template</p><p>Reference</p><p>Correct</p><p>Validate the value entered for a String type metric of a surv</p><p>Validation reduces the time required for an agent to resolve</p><p>Use the Field validation field for a metric to implement this</p><p>This functionality is applicable in the Now Platform, Survey</p><p>Possible validations are Email, IP Address (IPV4, IPV6), Pho</p><p>Screenshot: Using a String data type to validate email addre</p><p>Learn more here!</p><p>Learning Domain: Database Management – Data Schema</p><p>First introduced: Paris release</p><p>45. Question</p><p>Which of the following indicates the type of relationship for t</p><p>both tables in a related list?</p><p>Database View</p><p>Parent/Child</p><p>MetricBase</p><p>Extended</p><p>One to Many</p><p>Many to Many</p><p>Incorrect</p><p>Many-to-many relationships allow a list to point to a list of e</p><p>For a list to be related to another list, a many-to-many relati</p><p>The Many to Many Definitions [sys_m2m] table allows adm</p><p>Screenshot: The schema map for a many-to-many table tha</p><p>Learn more about creating a many-to-many relationship her</p><p>Learning Domain: Database Management – Data Schema</p><p>46. Question</p><p>Given that the prebuilt conversations in Virtual Agent Lite are</p><p>users?</p><p>Test (preview) the topics</p><p>Create custom controls</p><p>Create new topics and topic blocks</p><p>Duplicate and publish the topics</p><p>Correct</p><p>Duplicate and publish the topics in Virtual Agent Lite to mak</p><p>Note: You can duplicate a prebuilt topic up to four times. Bu</p><p>Screenshot: Duplicating a prebuilt topic in Virtual Agent Lite</p><p>Learn more here!</p><p>Learning Domain: Self-Service & Automation – Virtual Agen</p><p>First introduced: Paris release</p><p>47. Question</p><p>How do you embed report visualisations in the body of sche</p><p>Include them as attachments</p><p>Insert the report links</p><p>Drag and drop images to the body section</p><p>Select Embedded PNG</p><p>Correct</p><p>You can select Embedded PNG to embed the report visualis</p><p>Large images are scaled to fit the email.</p><p>Screenshot: Selecting Embedded PNG in Scheduled Email o</p><p>Learn more here!</p><p>Learning Domain: Configuring Applications for Collaboration</p><p>First introduced: Paris release</p><p>48. Question</p><p>Which of the following are captured in an update set?</p><p>Select 3 Answers from the below options.</p><p>Published Flows</p><p>Modified CIs</p><p>Report Definitions</p><p>Business Rules</p><p>New Data Records</p><p>Correct</p><p>An update set is a group of configuration changes that can b</p><p>Records such as Business Rules, Client Scripts, Fields, Form</p><p>and Published Flows are captured in an update set.</p><p>Data such as New Data Records, Modified Data Records, T</p><p>Homepages (if not manually added) are not captured in an u</p><p>Screenshot 1: A snapshot of the recent configuration chang</p><p>Screenshot 2: Editing an update set or making it your curren</p><p>Learn more here!</p><p>Learning Domain: Data Migration and Integration – System</p><p>49. Question</p><p>How is the business duration calculated on a catalogue task</p><p>Based on the created and closed values</p><p>Based on the planned Duration field</p><p>Based on the Planned start and Planned end fields</p><p>Based on the Actual start and Actual end fields</p><p>Correct</p><p>For a catalogue item configured with a flow or workflow, th</p><p>corresponding catalogue task.</p><p>After the catalogue task is closed, business duration is calcu</p><p>A business rule script specifies the actions that the busines</p><p>applying a before update/insert</p><p>business rule.</p><p>You can use scripts in business rules to accomplish commo</p><p>Screenshot 1: The ‘Set Actual Start Time‘ business rule on t</p><p>Screenshot 2: The ‘Close Task‘ business rule on the catalog</p><p>Script 1: Setting the actual start time (work_start) in the bus</p><p>(function executeRule(current, previous /*null when async*/</p><p>if (current.operation() == ‘insert‘ || (current.operation() == ‘u</p><p>//run BR only when new sc_task is inserted in open/WIP sta</p><p>current.work_start = nowDateTime();</p><p>}</p><p>})(current, previous);</p><p>Script 2: Setting the actual end time (work_end) and calcula</p><p>start and time</p><p>current.active = false;</p><p>current.work_end = nowDateTime();</p><p>current.business_duration = gs.calDateDiff(current.work_st</p><p>Learn more here!</p><p>Learning Domains:</p><p>Self-Service & Automation – Service Catalogue</p><p>Data Migration and Integration – Business Rules</p><p>Data Migration and Integration – Scripting in ServiceNow</p><p>First introduced: Rome release</p><p>50. Question</p><p>What are the benefits of using Multisource CMDB?</p><p>Select 3 Answers from the below options.</p><p>Control CI updates at the discovery source and CI attribu</p><p>Complicate data management and data quality by queryi</p><p>Revert CMDB data integration from a specific discovery</p><p>Visualise the source of attribute values for each discover</p><p>Correct</p><p>Some of the benefits of using ‘Multisource CMDB‘ are:</p><p>1. Control CI updates at the discovery source and CI attribu</p><p>2. Visualise discovery sources of attribute values at the attri</p><p>3. Modify reconciliation rules and then recompute CMDB da</p><p>4. Revert CMDB data integration from a specific discovery s</p><p>Recompute CI attribute values while excluding the discover</p><p>5. Validate a discovery source by comparing its data to data</p><p>6. Improve data management, data quality, and operational</p><p>Builder to create queries for Multisource CMDB records, dis</p><p>Image: Example of multiple sources of automated discovery</p><p>Use Page numbers below</p><p>to navigate to other</p><p>practice tests</p><p>Learn more here!</p><p>Learning Domain: Database Management – CMDB and CS</p><p>First introduced: Paris release</p><p>Pages: 1 2 3 4 5 6 7 8 9</p><p>10 11 12 13 14 15</p><p>Next Post →← Previous Post</p><p>We help you to</p><p>succeed in your</p><p>certification exams</p><p>We have helped over thousands of</p><p>working professionals to achieve</p><p>their certification goals with our</p><p>practice tests.</p><p>Skillcertpro</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/2/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/3/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/4/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/5/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/6/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/7/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/8/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/9/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/10/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/11/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/12/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/14/</p><p>https://skillcertpro.com/servicenow-certified-system-administrator-exam-dumps/15/</p><p>https://skillcertpro.com/microsoft-mb-310-exam-dumps-2024/</p><p>https://skillcertpro.com/professional-google-workspace-administrator-exam-dumps/</p><p>https://www.facebook.com/Skillcertpro/</p><p>https://twitter.com/skillcertpro</p><p>https://www.facebook.com/Skillcertpro/</p><p>https://www.facebook.com/Skillcertpro/</p><p>Quick Links</p><p>ABOUT US</p><p>FAQ</p><p>BROWSE ALL</p><p>PRACTICE TESTS</p><p>CONTACT FORM</p><p>Important</p><p>Links</p><p>REFUND POLICY</p><p>REFUND REQUEST</p><p>TERMS &</p><p>CONDITIONS</p><p>PRIVACY POLICY</p><p>Privacy Policy</p><p>https://skillcertpro.com/about-us/</p><p>https://skillcertpro.com/faq/</p><p>https://skillcertpro.com/store/</p><p>https://skillcertpro.com/contact-us/</p><p>https://skillcertpro.com/refund-policy/</p><p>https://skillcertpro.com/refund-request/</p><p>https://skillcertpro.com/terms-conditions/</p><p>https://skillcertpro.com/wpautoterms/privacy-policy/</p><p>https://skillcertpro.com/wpautoterms/privacy-policy/</p>