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Mock Test 3 - ServiceNow Certified System Administrator (CSA) Pergunta 1: Correto What sections on the Reports page allow you to see the different audiences and their visibility on the reports? Select 4 Answers from the below options. Department Team Organisation Group (Correto) Owner All (Correto) My reports (Correto) Manager Global (Correto) 1Explicação You can view a list of reports and create reports from the Reports list. You can sort and filter the search results using the standard report list controls, such as by clicking tabs, column headings, or the favorites icon. You can also select the gear icon next to the 'Create a report' button to configure the columns displayed in the Reports list. You can filter the Reports list based on the audiences with the following tabs: My reports: Reports that you created. Group: Reports that have been shared with you and with the groups that you are a member of. Global: Reports that are available to everyone. All: All reports that you have access to (Global, Group, and My reports). Screenshot: Different sections on the Reports page based on the audiences servicenow Training Global reports Reports Group Global Search Type Title Table Scheduled Published Active HR Cases HR Case core Configuration Active HR Cases Table by Topic Category HR Case [sn core Service Catalog Reports 42 Approvals Requested Approval [sysapproval Reports Case Satisfaction Survey 30 Days AVG Metric Result metric Getting Started Run 42 Cases Awaiting Approval Approval _approver Create New Cases Priority HR Case [sn_hr_core_case] Scheduled Reports Import Tables Certifications Assigned Certification Task task Header Footer Templates 42 High Priority HR Case hr core case) Learn more here! 2Pergunta 2: Correto What wildcard character is used to search for values that contain a search-term in a list? % (Percent sign) = (Equal sign) ! (Exclamation mark) * (Asterisk) (Correto) Explicação Using the asterisk wildcard tells the system to return records where our search term appears anywhere in the string. A percent sign in the beginning or the end of a search term searches for values that start or end with that search term. An equal sign search for values that equal search-term. An exclamation mark in conjunction with another wildcard character search for values that do not match (e.g. !* for do not contain, != for do not equal). Screenshot: Searching for a keyword using the asterisk wildcard C Learn more here! 3Pergunta 3: Correto (Rome) What notification actions can be accepted in provider notification definitions? Select 3 Answers from the below options. Scriptable Actions (Correto) Flow Actions (Correto) Conditional Actions Virtual Agent (Correto) Explicação You can enable provider notification definitions to accept actions as scriptable action, flow actions, and Virtual Agent. You can select one of the following types of notification actions you would like to create from the Notification Action wizard. * Scriptable Action * Flow Action * Virtual Agent Screenshot: The Actions related list which displays the Class of a particular action Notification Actions New Provider Action Search Name Search 1 to of 3 All Name A Class Created by Search Search Search Approve Notification Action admin Create Outage Notification Flow Action admin Decline Notification Action admin 1 to of 3 Learn more here! 4Pergunta 4: Correto What types of permissions can be configured in an access control rule? Select 3 Answers from the below options. Conditions (Correto) Script that sets the 'answer' variable to true or false (Correto) Groups Roles (Correto) Users Explicação Rules for access control lists (ACLs) restrict access to data by requiring users to pass a set of requirements before interacting with it. An ACL rule only grants a user access to an object if the user meets all of the matching ACL rule's permissions. 1) The condition must evaluate to true. 2) The script must evaluate to true or return an answer variable with the value of true. 3) The user must have one of the roles in the required roles list. If the list is empty, this condition evaluates to true. 4) [Record ACL rules only] The matching table-level and field-level ACL rules must both evaluate to true. In summary, Conditions, roles, and a script that sets the variable to true or false can be configured in an access control rule. 5Pergunta 5: Correto What allows you to see more information on the same screen real estate when using Visual Task Boards? Card Groups Compact Cards (Correto) Minimise Tasks Card Thumbnails Explicação Compact Cards allows you to see more information in the same screen real estate when using Visual Task Boards. Compact Cards decreases the lane width and card information. Thumbnail images do not appear on the card in this mode. Screenshot: Enabling 'Show Compact Cards' on the Visual Task Board Configuration Learn more here! 6Pergunta 6: Correto How do you define conditions that are evaluated against users to determine which users can access catalogue items? Catalogue UI Policies [catalog_ui_policy] User criteria [user_criteria] (Correto) Catalogue Client Scripts [catalog_script_client] Service Catalogue Configuration / Properties [system_properties_servicecatalog_ui Explicação User Criteria [user_criteria] defines conditions evaluated against users to determine - which users can access catalogue items. Screenshot: Example of user criteria that is used to allow access to certain users Learn more here! 7Pergunta 7: Correto Which of the following would be included in the results when entering in the Navigation filter? Select 2 Answers from the below options. Only applications with a name containing 'service' Only applications, sections and modules with names containing 'service' All modules and sections within the Service Desk application (Correto) Any module with a name containing 'service' (Correto) Explicação Any applications, sections or modules with names containing 'service' (or other words containing service, such as services, and serviced) would appear in the results. In addition, any applications, sections or modules related to those containing 'service' would also appear. Screenshot: Searching for in the filter navigator servicenow D Make your life easier, Learn more here! 8Pergunta 8: Correto What are the different levels of ServiceNow security before an end-user has the capability to perform CRUD (Create, Read, Update, Delete) operations on a table? Select 3 Answers from the below options. Anonymous Access Application and Modules Access (Correto) User Authentication (Correto) 3rd Party Application Security Database Access (Correto) Explicação Security is built into all levels of the Now Platform. User Authentication / Login, Application and Modules Access and Database Access are the different levels of ServiceNow security before an end-user has the capability to perform CRUD (Create, Read, Update, Delete) operations on a table. You can: * Configure login security options to control access to your instance. * Assign Roles to control access to features and capabilities in applications and modules. * Set up Rules for access control lists (ACLs) to restrict access to data by requiring users to pass a set of requirements before interacting with it. 9Image: ServiceNow High-level Security Layers FIREWALL IDS LOAD ... APP NODES INTERNET IDS SERVICENOW CUSTOMER APP SERVER SIEM DATABASE Learn more on Login and authentication security here! Learn more on Application and Modules Access via Roles here! Learn more on Database Access via Access Control List Rules here!Pergunta 9: Correto What form action updates an existing record and keeps the form open? Update Save (Correto) Insert Insert and Stay Explicação Selecting Save in the form updates an existing record and keeps the form open. Screenshot: Selecting 'Save' from the Incident form context menu to save the changes and remain on the page Learn more here! 11Pergunta 10: Correto What field type on a form has a clickable icon that provides a preview of the associated record? Default Global Ali ? Incident Follow Update Assign to me View Workbench Resolve Delete Responses INC0010007 Number INC0010007 Contact type Self-service * Caller Ali Saghaeian State New Category Network Impact 3. Low Subcategory IP Address Urgency 2. Medium Function Preview Pop-up Lookup Information Database Reference (Correto) Clickthrough 12Explicação A reference field stores a reference to a field on another table. For example, the 'Caller' field on the Incident table is a reference to the User [sys_user] table. When you define a reference field, the system creates a relationship between the two tables. Adding a reference field to a form makes the other fields in the referenced table available to the form. On forms, the reference icon ( i ) appears by populated reference fields. Clicking the icon opens a read-only preview of the referenced record. The preview remains open until you click somewhere else on the form. You can click 'Open to navigate to the referenced record. Note 1: When using a reference icon in Service Portal, a form opens using the default view of the form rather than a popup view. Note 2: A reference field can refer only to records from one other table. To add a field that can refer to records on any table, use the Document ID element type. Screenshot: Clicking on a user reference icon to have a preview of the associated user record D Default Global Ali Incident Follow Update Assign to me View Workbench Resolve Delete Responses INC0010007 Preview this record Number INC0010007 Contact type Self service Caller All Saghaelan State New User Open Record Sub User ID admin Email admin@example.com Service First name Notification Enable Business Ap Last name Calendar Outlook integration Configura Title System Administrator Time zone Learn more about the reference field icon here! Learn more about the reference field type here! 13Pergunta 11: Correto Where does the ServiceNow client-side scripts execute? ServiceNow Database Application Server Internet Web Browser (Correto) Explicação ServiceNow client-side scripts run in a web browser. The web browser is the client and is the only thing that is installed on the client. Client scripts allow the system to run JavaScript on the client (web browser) when client- based events occur, such as when a form loads, after form submission, or when a field changes value. Screenshot: Example of a client script for creating child incidents that will run on the web browser Learn more here! 14Pergunta 12: Correto What are the three key attributes of every field? Select 3 Answers from the below options. Field Label (Correto) Field Name (Correto) ID Value (Correto) Location Explicação Every field has three key attributes: Field Label, Field Name and Value. Screenshot: Key field attributes for a random field on the Incident table servicenow Label Value Name Learn more here! 15Pergunta 13: Correto What feature does create reusable components to run common tasks in Virtual Agent conversations? Topic blocks (Correto) Chat re-route Agent transfer Virtual transfer Explicação 'Topic blocks' feature creates reusable components to run common tasks in Virtual Agent conversations. Topic blocks simplify the topic authoring and maintenance process by enabling you to reuse standard procedures or actions across conversation topics. Screenshot: Example of contextual search topic block in a calling topic Virtual Agent Designer : Learn more here! 16Pergunta 14: Correto Which of the following are captured in an update set? Select 3 Answers from the below options. Business Rules (Correto) Modified Cls New Data Records Published Flows (Correto) Report Definitions (Correto) Explicação Records such as Business Rules, Client Scripts, Fields, Forms and Form Sections, Report Definitions, Tables, Views, Roles and Published Flows are captured in an update set. Data such as New Data Records, Modified Data Records, Tasks, Modified Cls, new Users and Groups, Schedules, Scheduled Jobs and Homepages (if not manually added) are not captured in an update set. Screenshot: A snapshot of the recent configuration changes captured in the Default update set for the Global application servicenow Learn more here! 17Pergunta 15: Correto What do you select to personalise the system settings of the Now Platform user interface? Magnifying glass icon Logo Gear icon (Correto) Question mark icon Explicação You can define system settings to customise the UI for yourself. The gear icon located within the banner frame, displays the system settings pop-up window. Screenshot: Navigating to System Settings by selecting the gear icon within the banner frame Make your Learn more here! 18Pergunta 16: Correto What phase of the Report Designer allows you to choose colours, title and chart properties? Data Style (Correto) Configure Type Explicação You can choose colours, title and chart properties under the Style tab. You can define the report grouping under the Configure tab. You can select the visualisation format under the Type tab. You can enter a Report name, Source type and a table or data source under the Data tab. Screenshot: Options under Style tab in a sample pie chart report servicenow Training D Open Request Items by stages Open Request by Stages Back O Learn more here! 19Pergunta 17: Correto What sorting options are available by default on knowledge article list when opening a knowledge base from the service portal? Select 3 Answers from the below options. Alphabetical (Correto) Newest (Correto) Rating Views (Correto) Category Explicação You can sort knowledge articles by Views, Newest and Alphabetical attributes in both ascending and descending orders when opening a knowledge base from the service portal. You can additionally refine the article list by applying filters such as their category and rating. Views: sorts by number of article views. Newest: sorts by the date created or updated. Alphabetical: sorts alphabetically by the article Short description field. Relevancy: sorts by relevance to the search term. Screenshot: Sorting knowledge article search results on the Service Portal Search (minimum 3 characters) English 34 Results Sort by Views Newest Alphabetical Showing IT Clear All About Windows 10 IT Operating Systems > Windows Introducing Windows 10 Windows 10 is full of new features and Take a look at the highlights! Ready, set, Start menu The Start menu is back-and it's more personal, more organized, and more fun than before. Select the Sta. Boris Catino 0 Views about a year ago Learn more here! 20Pergunta 18: Correto Which of the following aspects of the Service Catalog application can a user with only the Catalog Administrator role manage? Select 3 Answers from the below options. Categories (Correto) Catalogs (Correto) Catalog Item (Correto) Business Rules Scripting functions Explicação Users with the Catalog Administrator [catalog_admin] role can manage the Service Catalog application, including catalogs, categories and items, but not including scripting functions available to administrators [admin]. Screenshot: A Catalog Administrator view on the Catalog Administration modules Learn more here! 21Pergunta 19: Correto Which of the following tabs are used to configure an email notification? Select 3 Answers from the below options. What the subject is Who will receive (Correto) What it will contain (Correto) When to send (Correto) Which email template Explicação Use the following tabs in the Notification form to configure an email notification: * When to send (Conditions required to send the notification), * Who will receive (Recipients of the notification), * What it will contain (Contents of the notification). * What Digest will contain (Contents of the email digest, if the notification can be delivered in a digest). Screenshot: The main notification tabs when configuring an email notification D Learn more here! 22Pergunta 20: Correto Which icon allows you to access resources such as Now documentation and user guide? Book icon Funnel icon Lock icon Question mark icon (Correto) Gear icon Magnifier icon Explicação You can access resources like ServiceNow documents and user guide by selecting the question mark icon. The system user guide enables you to create end-user help documentation that is specific to the policies and procedures of your organisation. A default help page is provided in the base system that displays UI16 help documents for system navigation and other basic operations. The user guide provides the tools for designing help portal pages containing feature- specific help documents. You can create custom help pages and deploy them in various ways using controls in the system. User guide documents are grouped in relevant sections on a help page, using a two-column format. You can display the sections and the documents within them in any order. You can display a section on more than one help page. The user guide is supported in UI16 and UI15. 23Screenshot: Accessing the system user guide by clicking on the question mark icon and selecting the User Guide option servicenow Training D User Guide Basics Documentation Workspace Visual Boards Connect Chat Forms Learn more here!Pergunta 21: Correto What is an update set? A server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried One method of security that restricts access to data by requiring users to pass a set of requirements before they can interact with it Group of one or more changes that can be moved from one (Correto) instance to another all together A series of tables and fields that store information about the Configuration Items owned by your organisation Explicação An update set is a group of one or more changes that can be moved from one instance to another all together. This feature allows administrators to group a series of changes into a named set and then move them as a unit to other systems for testing or deployment. An update set is an XML file that contains: * A set of record details that uniquely identify the update set. * A list of configuration changes. * A state that determines whether another instance can retrieve and apply configuration changes. Update sets track changes to applications and system platform features. This allows developers to create new functionality on a non-production instance and promote the changes to another instance. 25Screenshot: A sample update set record that has captured a configuration change servicenow C Learn more here! 26Pergunta 22: Correto Which of the following workflow types does the Now Platform provide? Select 3 Answers from the below options. Customer (Correto) End User Employee (Correto) Information Technology (IT) (Correto) Explicação The Now Platform provides Information Technology (IT), Employee, and Customer workflows. Build the future of IT, create connected, engaging experiences for your employees, and drive customer loyalty with connected digital workflows. Image: Different Now Platform Workflows Now Platform IT Employee Customer Workflows Workflows Workflows Learn more about IT workflow! Learn more about Employee workflow! Learn more about Customer workflow! 27Pergunta 23: Correto What are the different ways for ServiceNow tables to be related to each other? Select 4 Answers from the below options. One-to-Many (Correto) Many-to-Many (Correto) One-to-One Extensions (Correto) Database Views (Correto) Zero-to-Many Explicação Tables can be related to each other in one of these ways: One-to-Many, Many-to-Many, Database Views and Extensions. 28Screenshot 1: Example of One-to-Many and Extension relationships for the Incident table servicenow Screenshot 2: Example of a Many-to-Many relationship between 2 tables (i.e. via an M2M table) servicenow D Screenshot 3: Example of a Database View relationship between the Incident and the Task SLA tables Learn more here! 29Pergunta 24: Correto Which of the following are true regarding Flow Designer? Select 3 Answers from the below options. Provides automation tools (Correto) Integrates with third party systems (Correto) Saves time (Correto) Requires scripting experience Explicação Flow Designer automates business logic, integrates with third party services and saves time. It does not require scripting expertise. Screenshot: Example of a no-code flow with complex structured data in a graphical interface Flow Designer + Learn more here! 30Pergunta 25: Correto Which of the following record operations can be secured by ACL rules? Select 3 Answers from the below options. personalize_choices (Correto) import_to_excel edit_task_relations (Correto) download_attachment save_as_template (Correto) Explicação ACL rules can secure the following record operations: execute, create, read, write, delete, edit_task_relations, edit_ci_relations, save_as_template, add_to_list, list_edit, report_on, report_view, and * With 'edit_task_relations', user cannot define relationships between task tables. * is used to control the fields that should be saved when a template is created. * With 'personalize_choices', the user cannot right-click a choice list field and select 'Configure 31Screenshot: Different operation options on an Incident ACL D Learn more here! Pergunta 26: Correto Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow? Related Lists Request Types Variable Types (Correto) Order Guides Explicação Multiple Choice, Single Line Text, and Select Box are different Variable Types in ServiceNow. The multiple-choice variable creates radio buttons for question choices. The single-line text variable creates a field to enter a single line of text. The select box variable creates a list from predefined question choices. 32Screenshot 1: Multiple Choice Variable Favorites History Workspaces server Q Search Variable Update Copy Delete Type of LDAP server Application Global Active Mapto field Mandatory Ives Multiple Choice Read only Catalog item Server Hidden Order Question Annotation Type Specifications Default Value Permission Availability Specify the Question that explains the options available to the enduser when ordering the item * Question DAP Name server provides Tooltip Update Copy Delete Question Choices Order Search Actions on selected New Question Text Value Order Inactive Active Directory ActiveDirectory 100 false Other Other 200 false new Screenshot 2: Single Line Variable Favorites History Variable What is the name of the.. Q Search Variable Update Copy Delete What is the name of the Knowledge Base? Application Global Active Map to field Mandatory Single Line Text Read only Catalog item Request Knowledge Base Hidden Order Field Requested title Record producer kb knowledge base request table Question Annotation Type Specifications Default Value Permission Availability Specify the Question that explains the options available to the end user when ordering the item * Question What is the name of the Knowledge Base? * Name requested_ title Tooltip Example Text Update Copy Delete 33Screenshot 3: Select Box Variable Favorites History Workspaces Variable Are you developing for Android or IOS? Search VariablePergunta 27: Correto Which of the following are ways to collaborate with team members on Tasks? Select 4 Answers from the below options. Work notes (Correto) Activity stream (Correto) User presence (Correto) Connect chat (Correto) Additional comments Explicação You can collaborate on tasks with user presence, activity stream, Work notes and Connect chat. User presence is a UI16 feature that lets you see who is online when working in an instance. An activity stream is a list of entries in records and conversations. Work notes are an important part of the state flow process and are used to communicate information about state transitions. Connect Chat is a real-time messaging tool that enables users to chat with individuals and groups, quickly share files, and collaborate on any record by instantly connecting with the right people. Additional comments are intended for the customer to view. 35Screenshot 1: Example of User Presence on an Incident record for collaboration servicenow Screenshot 2: Updates and Changes to a record in the Activity Stream 36Screenshot 3: Mentioning another user in a Work note to look into the record Screenshot 4: Interacting with Visual Task Board members via Connect Chat! group software Learn more on User Presence here! Learn more on Activity Stream here! Learn more on Work notes here! Learn more on Connect Chat here! 37Pergunta 28: Correto Which one of the following is a definition for transform maps in ServiceNow? A map used to add data to encrypted fields A map that is used to store the history of the incident records A map used to trigger Business Rules before the data is queued in the outbound Web Service A map to determine relationships between fields displaying in an (Correto) Import Set to fields in an existing table Explicação A transform map is a set of field maps that determine the relationships between fields in an import set and fields in an existing ServiceNow table, such as Incident [incident] or User [sys_user]. Image: Import process transform External Data Sources Import Set Table Transform Target Tables JDBC CMDB HTTP/FTP User EXCEL IMPORT SET Incident TABLE CSV Groups XML Location Learn more here! 38Pergunta 29: Correto Which table does the Change Request [change_request] extend? Incident [incident] Problem [problem] Task [task] (Correto) Request [sc_request] Explicação Change Request, Incident, Problem and Request extend the Task [task] table. The Task table is a base class that provides fields for the core ITSM applications such as Incident, Problem, and Change Management. All applications that extend the Task table share these fields in common. Screenshot 1: Change Request [change_request] in the 'Tables' list with an indication of its 'Task' table extension Screenshot 2: Schema Map for Change Request [change_request] table Learn more here! 39Pergunta 30: Correto What is mandatory to select when importing Microsoft Word documents as knowledge articles? Knowledge Base (Correto) Category Short Description Publish Explicação Selecting the Knowledge Base is mandatory when importing Microsoft Word documents as knowledge articles into a knowledge base. You must have Can Contribute access to at least one active knowledge base and the required role is knowledge. Screenshot: Importing a sample word document into a Knowledge Base Learn more here! 40Pergunta 31: Correto What does allow users to see a time stamped history of all actions taken within a record? Form Activity Activity Stream (Correto) Favourites Form History Explicação Users can view a time stamped history of all actions taken within a record by selecting the Activity Stream. An activity stream is a list of entries in records and conversations. Examples of activity streams include journal fields like comments and work notes that display in task records and Connect Chat conversations. Screenshot: Activity stream mention on an Incident form Learn more here! 41Pergunta 32: Correto Which of the following is the best practice when configuring Assignment Rules or Predictive Intelligence? Select 4 Answers from the below options. Setting an Assignment group and User based on Category and (Correto) Subcategory. Setting an Assignment group based on Category and (Correto) Subcategory. Setting a User based on Category and Subcategory. (Correto) Setting an Assignment group based solely on Subcategory (Category = None). Setting an Assignment group and User based on the Short (Correto) description. Explicação When configuring Assignment Rules or Predictive Intelligence, it is best practice to: * Setting an Assignment group and User based on Category and Subcategory, * Setting a User based on Category and Subcategory, * Setting an Assignment group and User based on the Short description, and * Setting an Assignment group based on Category and Subcategory. You should not Set an Assignment group based solely on Subcategory (Category = None). The customer will not see the Subcategory with a Category set to None. 42Screenshot: Example of an Assignment rule for High Priority Incidents based on Priority and Category Learn more here!Pergunta 33: Correto (Rome) Which feature enables you to add related entries for Identification and Reconciliation Engine Identification (IRE) rules? CMDB Data Manager Service Graph connectors IntegrationHub ETL CI Class Manager (Correto) Explicação You can use the CI Class Manager to add related entries for IRE identification rules. Identification rules are used to uniquely identify Cls in the CMDB as part of the identification and reconciliation process. Each CMDB class can be associated with a single identification rule. Screenshot: The Identification Rule for a CI in the CI Class Manager servicenow Identification Rule Name Embries (1) Add Related Entries Learn more here! 44Pergunta 34: Correto Where can users set their notification subscription preferences? Subscription settings Notification settings Email settings System settings (Correto) Explicação Users set their notification subscription preferences in System Settings. Note: You can only enable notifications in notification channels you have permission to access. Procedure: 1) Click the settings icon on your instance header. 2) In the System Settings modal, select the Notifications tab and change your notification settings. Screenshot: Updating the notification preferences by accessing the System Settings Notifications General Make your life eas Theme Accessibility Lists Forms Primary email > application > Developer + Create Personal Notification Learn more here! 45Pergunta 35: Correto What coalesce configuration in import process does allow for all imported rows to be treated as new records and existing records not to be updated? Single-field coalesce Multi-field coalesce Conditional coalesce No coalesce (Correto) Explicação If no coalesce is defined in the import process, all imported rows are treated as new records and existing records are not updated. Screenshot: An example of a Transform Map with no coalesce defined C Learn more here! 46Pergunta 36: Correto What is the recommended way to share a report? Email an attachment Download as PDF Publish to an instance URL Select Share (Correto) Explicação Using the Share option on the upper right side of the report form is recommended to share a report. Sharing ensures the report data is always up to date when the report is run. Other options generate a static report or make it publicly available. Screenshot: Sharing a report to groups and individuals via the Share option servicenow Sharing settings Publish Learn more here! 47Pergunta 37: Correto Which of the following are true statements in relation to platform scripting? Select 3 Answers from the below options. Client scripts can only execute on the browser but not when a database lookup is needed Data Policy can be run as a UI policy client-side (Correto) Business rules are not real-time and do not monitor fields on a (Correto) form UI Actions can execute both client-side and server side (Correto) Explicação Business rules are not real-time and do not monitor fields on a form. UI Actions can execute both client-side and server side. Data Policy can be run as a UI policy client-side. UI policies are only enforced on data entered into a form or list (passing through the UI). Client scripts execute on the browser, but may also run when a database lookup is needed. 48Image: Business rule processing flow User or Query system rules query Database query Display Rules Form submit Before Rules Database update After Rules Code: A sample code for a UI Action that can run both client-side and server side 1 function myFunction(){ 2 //Put your Client Side code here 3 4 //Call the UI Action and skip the 'onclick' function 5 gsftSubmit(null, //MUST call the 'Action name' set in this UI Action 6 } 7 8 if (typeof window == 'undefined') 9 runWorkFlow(); 10 11 function runWorkFlow(){ 12 //your server side code 13 14 15 } Screenshot: Converting a data policy into a UI policy 49Step 1: Opening a Data Policy record