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Mock Test 2 - ServiceNow Certified System Administrator (CSA) Pergunta 1: Correto What filter condition allows you to report on incidents created from the 'Create record producer where the value for the question is '2-Medium'? Apply a related list filter condition: 'Urgency' is '2-Medium'. Apply a filter condition: is '2- (Correto) Medium'. Apply additional group by on 'Questions': 'Create Apply a filter condition: 'Urgency' is '2-Medium'. Explicação You can create reports grouped by a variable on a selected service catalogue item. You can also filter on questions using the condition builder. There are enhanced filtering capabilities on record producer questions while creating a report so that the records are filtered based on the set conditions. For example, if a specific mobile phone item has a storage variable, you can create a report that only shows those phones with 128 GB of storage. In this case, you create a report on the Incident [incident] table, and you dot-walk to the Questions.Create Incident.Urgency on the conditions, and set the value to 1Screenshot 1: Raising a medium urgency issue from the 'Create Incident' catalogue on the service portal servicenow Create Incident Access Order Screenshot 2: Applying the filter condition Create Incident.Urgency' is '2-Medium' on the Incident report servicenow from Service Portal Learn more here! 2Pergunta 2: Correto Which feature allows users to manage notifications they receive about various activities occurring in the platform? Subscriptions (Correto) Platform Chat ServiceNow Mobile Now on Now Explicação 'Subscriptions' allows users to manage which notifications they receive about various activities occurring in the platform. Subscription-based notifications enable users to proactively subscribe to items that interest them and unsubscribe from messages that are not mandatory. Screenshot: Subscribing to approval request notification by enabling the primary email channel System Settings Lists ServiceNow Onboarding Mobile Application > Forms Notifications Developer Learn more here! 3Pergunta 3: Correto An incident manager is responsible for the Critical Incidents assignment group. The group contains a few team members who are working on different Incident tasks; however, the incident manager cannot see any tasks on the 'Service Desk: > My Group Work' list. What of the following could explain this? Select 2 Answers from the below options. The incident manager is not part of the Service Desk group. No incident task is assigned to any of the group members. The incident manager is not a member of the Critical Incidents (Correto) group. The My Groups Work list does not show Incident tasks by default. The incident manager does not have the itil or service_fulfiller role. (Correto) All incident tasks are active but not pending. The incident manager is not listed as the assignment group manager. Explicação The Now Platform includes a default homepage and the ServiceNow Service Desk application to provide a basic set of service desk functions. Both can be customised to suit the processes you are involved in and the organisation's needs. The Service Desk application allows users with the itil or service_fulfiller role to see a list of related tasks, including their work, groups work, and approvals. The My Groups Work module lists all unassigned active and non-pending tasks where the user is a member. Therefore, being a group manager is not enough to see the tasks. 4Screenshot: The My Groups Work module settings Learn more here! Pergunta 4: Correto Which user authentication method is used when it authenticates the user name and password configured in identity providers with a matching user account in the ServiceNow instance? Local database Digest Token Multi-factor External Single Sign-on (SSO) (Correto) Explicação External Single Sign-on (SSO) authenticates the user name and password configured in identity providers with a matching user account in the ServiceNow instance. The local database authenticates the user name and password stored in their corresponding user record in the ServiceNow instance. Digest Token authenticates an encrypted digest of the username and password stored in the user record. Multi-factor authenticates the user name and password in the ServiceNow instance and sends a passcode to the user's mobile device where an authenticator supporting Time- based One-time Password (TOTP) is installed, such as Google Authenticator. 5Screenshot: Example of a login page with an external link to sso service now Service Management User name Password Forgot Password ? Login Use external login Learn more here! 6Pergunta 5: Correto What service catalogue component allows for multiple catalogue items to be logically grouped as one request? Order Guide (Correto) Catalogue Item Variable Set Record producer Explicação The order guide presents multiple Catalogue Items that are grouped logically as one request. The order guide submits a single service catalogue request that generates several items. Screenshot 1: List of Order Guides on the Now Platform Screenshot 2: Example of an order guide (i.e. New Hire IT Hardware) on the Service Portal servicenow New Hire IT Hardware Learn more here! 7Pergunta 6: Correto In your implementation, the following tables extend each other: * The Configuration Item [cmdb_ci] table extends the Base Configuration Item [cmdb] table. * The Service [cmdb_ci_service] table extends the Configuration Item [cmdb_ci] table. * The Business Service table extends the Service [cmdb_ci_service] table. Business Service Service Configuration Item + Base Configuration Item + - (cmdb (cmdb_ci) (cmdb) Based on the above mapping, which table(s) are child, parent and/or base tables? Select 4 Answers from the below options. Configuration Item table is a Parent table. (Correto) Service table is a Base table. Base Configuration Item table is a Parent table. (Correto) Base Configuration Item table is a Base table. (Correto) Service table is a Child table. (Correto) Business Service table is a Base table. Base Configuration Item table is a Child table. Business Service table is a Parent table. 8Explicação A table that extends another table is called a child class, and the table it extends is the parent class. A table can be both a parent and child class, both extending and providing extensions for other tables. A parent class that is not an extension of another table is called a base class. The Base Configuration Item [cmdb] table is the core CMDB table for non-IT Cls (descending classes are non-IT Cls). The core Configuration Item [cmdb_ci] table stores the basic attributes of all the Cls (descending classes are IT Cls), which extends the Base Configuration Item table. The Configuration Item table is extended to other tables, such as the Service [cmdb_ci_service] table. The Service table is extended to the Business Service table. Therefore: The Base Configuration Item table is both a parent table and a base table since it is not extending any other table. The Configuration Item and Service tables are both a child table and a parent table. The Business Service table is only a child table since no other table is extending it. Administrators and application developers typically extend tables to create a set of related records that share information. Screenshot: The Schema map for the Business Service table that shows the hierarchy of the extended tables servicenow Training Default Global D . Show referenced tables Show tables Show tables Business Service + Service + Configuration Columns Columns + Base Configuration Base Learn more about the CMDB schema model here! Learn more about the table extension and classes here! 9Pergunta 7: Correto Which collaboration tool can you access using the bubble icon on the banner? Agent Chat Natural Language Queries Now Messenger Virtual Assistant Live Feed Connect Chat (Correto) Explicação Connect Chat is a real-time messaging tool available from the banner, using the bubble icon. It enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly. Connect Chat animates communication around records, Visual Task Boards, topics of interest, or groups of people. Features include: Direct conversations between two users. Group conversations between three or more users. Conversations linked to records. Comments and work notes appear in conversations in real-time, and users can update the record directly from the conversation. Drag-and-drop sharing of links, files, and records. Note: UI16 or UI15 is required to use Connect Chat. 10Screenshot 1: Toggling Connect Sidebar to access the Connect Chats Ali Saghaeian Toggle Connect Sidebar Filter conversations + CHG0040007 S 3 Refresh impacted services for C... Incidents by Assignment g 1 "I have connection issues." ad Freeform Visual Task Board Ali Saghaeian has been added to the CHG0040002 S Refresh impacted services for chang 11Screenshot 2: Opening the Connect Chats to interact with records and communicate with others D Default App Engine Studio Ready for Build apps fast. Incidents by Assignment group connection added to Build low code apps quickly. Create from scratch or templates. Safely scale Freeform Visual Task Board cross enterprise experiences that users love. Alt Saphanian has been the All on one platform. Incidents by Assignment CHG0040007 CHG0040002 impacted services for chang. Let's Go Ali Saghaeian 3mo age or November 2021 added IT Support system has been created Ali age No system 2mo ago All has joined Ali Saghaeian system ago on application Email beginning at Assignment services request completed group Ali Saghaeian ago Today added to just Message Message Learn more here! Pergunta 8: Correto (Rome) What can you use to aggregate field values when creating and sharing visualised reports on metrics in the Report Designer? MetricBase data Float field metrics Critical process metrics Standard deviation calculations (Correto) Decimal abbreviations Explicação You can apply the standard deviation calculation on the duration or numeric fields in your reports. Aggregating by using a standard deviation on performance indicators helps you to analyse dispersions from the mean that is based on your key business parameters so that you can understand the reasons behind the variances. You can select Standard deviation to see variation from average values for a duration or numeric field. For example, apply the Standard deviation aggregation to the business duration of incidents. The report shows a deviation from the average business duration of incidents in each priority. 12Explicação You can apply the standard deviation calculation on the duration or numeric fields in your reports. Aggregating by using a standard deviation on performance indicators helps you to analyse dispersions from the mean that is based on your key business parameters so that you can understand the reasons behind the variances. You can select Standard deviation to see variation from average values for a duration or numeric field. For example, apply the Standard deviation aggregation to the business duration of incidents. The report shows a deviation from the average business duration of incidents in each priority. Screenshot: Applying Standard Deviation aggregation to the Business duration of incidents Closure time of incidents by assignment group 13 Days 21 Hours 20 Minutes Software, 1 - Critical = 10 Days 8 Hours 57 Minutes 37 Seconds (87.91%) 9 Days 6 Hours 13 Minutes 6 Days 22 Hours 40 Minutes 4 Days 15 Hours 6 Minutes 2 Days 7 Hours 33 Minutes 0 Days 0 Hours 0 Minutes 0 Seconds 1 Critical 2 High 3 Moderate 4 Low 5 Planning Learn more here! 13Pergunta 9: Correto How do you group the records on a list based on the State field? Select 3 Answers from the below options. On the list Context menu, select Group By > State. (Correto) On the Filter navigator, type 'groupby.state' and press enter. On the State column title, click Context menu > Group By State. (Correto) On the Filter menu, select Group By > State. In the Search box under the State column title, type 'group' and press enter. On the natural language filter, type by state' and select the (Correto) Ask button. Explicação Grouping aggregates a list by a field and displays the record count per group. Grouping can help you find data quickly by organising and summarising search or filter results. You can use one of the following methods to group items in a list: On the list context menu (or the title bar), click the context menu and select Group By. Select the field by which to group the list. To remove a grouping, select -- None Right-click the column name (or click the context menu on the column title) and select Group By. To remove a grouping, select Ungroup. Select the natural language filter, type by' and the field name, and then select the Ask button. 14Explicação Grouping aggregates a list by a field and displays the record count per group. Grouping can help you find data quickly by organising and summarising search or filter results. You can use one of the following methods to group items in a list: On the list context menu (or the title bar), click the context menu and select Group By. Select the field by which to group the list. To remove a grouping, select -- None Right-click the column name (or click the context menu on the column title) and select Group By. To remove a grouping, select Ungroup. Select the natural language filter, type by' and the field name, and then select the Ask button. Screenshot 1: On the list Context Menu, select Group By > State D Global description Caller Priority Updated by Search 01/07/2002 New Critical 14:17:32 06/11/2021 Help Support Help Screenshot 2: On the State column title, click Context menu > Group By State D Global Opened Updated by 11/03/2015 11/15/2020 14-17-32 05/05/2021 06/11/2021 Critical Screenshot 3: On the natural language filter, type 'group by state' and select the Ask button D Global Priority State Assignment group Learn more here! 15Pergunta 10: Correto Which modules can you use to create a new table? Select 2 Answers from the below options. Create New Tables (Correto) Tables & Columns (Correto) Import Tables Explicação You can use Tables or the Tables & Columns module to create a new table. Screenshot 1: Creating a new table from the Tables module Screenshot 2: Creating a new table from the Tables & Columns module D Learn more here! 16Pergunta 11: Correto What is Configuration Management Database (CMDB)? Components of an infrastructure required to deliver a product or service A set of tools and databases that are used to manage an organisations configuration data A database used to store configuration records throughout their (Correto) lifecycle A table that contains a specific type or group of Cls that share common attributes Explicação Configuration Management Database (CMDB) is a database used to store configuration records throughout their lifecycle. Image: CMDB Architecture CMDB Core Class Manager Discovery Identification Reconciliation Engine CMDB CI Tables Health Dashboard Identification Service Mapping Dependency View Reconciliation Schedule worker API Table / sets Query Builder Query Processing CMDB Lifecycle CMDB Benchmark Management Data In Engine Data Out Learn more here! 17Pergunta 12: Correto Which field type displays records from another table? Attachments String Choice Reference (Correto) Explicação A Reference is the field type that displays records from another table. For example, the Caller field on the Incident table is a reference to the User [sys_user] table. When you define a reference field, the system creates a relationship between the two tables. Adding a reference field to a form makes the other fields in the referenced table available to the form. Note: A reference field can refer only to records from one other table. Screenshot: An example of a (user) reference field (i.e. Caller) on the Incident table Learn more here! 18Pergunta 13: Correto In what order are access controls evaluated? First, at the Field-level (most specific to most general), then at the Table- level (most specific to most general) First at the Table-level (most specific to most general), then at the (Correto) Field-level (most specific to most general) Table-level and Field-level are evaluated separately and independently. Table-level and Field-level are evaluated together, simultaneously. Explicação Access controls are first elevated at the Table-level (most specific to most general), then at the Field-level (most specific to most general). Screenshot: Example of an Incident ACL at the table level D Definition Learn more here! 19Pergunta 14: Correto In which step of the import process, the relationship between fields in an import set table and fields in an existing ServiceNow table is determined? Transformation Import set table Data Sources Transform map (Correto) Explicação The map' step in the import process provides a guide for moving data from import set tables to 'Target' tables (such as Incidents or Users). It determines the relationship between fields in an import set table and fields in an existing ServiceNow table. Image: Import process transform External Data Sources Import Set Table Transform Target Tables JDBC CMDB HTTP/FTP User EXCEL IMPORT SET Incident TABLE CSV Groups XML Location 20Screenshot: Mapping user data from a source table to a target table within Transform Map Learn more here! Pergunta 15: Correto Which of the following branding features can be configured? Select 4 Answers from the below options. System date/time formatting (Correto) Banner image, text and colours (Correto) Navigator position Navigator background and text colours (Correto) Navigator responses Browser tab title (Correto) Explicação The following branding features can be configured: * Banner image, text and colours, * Navigator background and text colours, * Browser tab title and * System date/time formatting. Navigator position and responses cannot be configured. 21Screenshot: Branding configurations by Navigating to System Properties > Basic Configuration UI16 servicenow D Page Learn more here! 22Pergunta 16: Correto Which of the following are valid report sharing options? Select 4 Answers from the below options. Add to dashboard (Correto) Schedule (Correto) Publish (Correto) Take a screenshot Clone Export to PDF (Correto) Explicação Share, Schedule, Export to PDF, Publish and Add to dashboard are valid report sharing options. Cloning and Taking a screenshot are not valid report sharing options. Screenshot: Different report sharing options for a sample report servicenow D Closed group Sharing 23Pergunta 17: Correto Where do you navigate in the Now Platform to see a list of catalogue items? Self-Service > Service Catalog Service Catalog > Catalog Definitions > Maintain Items (Correto) Service Catalog > Open Records > Items Item Designer > Administration > All Items Explicação It would be best to navigate to Service Catalog > Catalog Definitions > Maintain Items to see a list of catalogue items in the Now Platform. Screenshot: Navigating to 'Maintain Items' for a list of catalogue items Learn more here! 24Pergunta 18: Correto When configuring an email notification, where can you choose field values from the record to include within the message? Variables context menu Platform variables Select fields pane Select variables (Correto) Explicação To choose field values from the record to include within the message, navigate to Select variables. You can include variables from the Select variables column in the subject line for the email message, the HTML content of the email notification message, and/or the SMS alternate message. Screenshot: Selecting a variable in the subject line of the email message Learn more here! 25Pergunta 19: Correto What actions can self-service users access when logging into ServiceNow? Select 3 Answers from the below options. Viewing a homepage (Correto) Taking surveys (Correto) Viewing knowledge articles (Correto) Opening and updating all incidents Creating and managing reports Explicação Users without any assigned role permissions can still log in to ServiceNow and access common actions, such as: * viewing a homepage, * accessing the service catalogue, * viewing knowledge articles, and * taking surveys. These are often referred to as self-service users. Self-service users can create, view and partially update their own incidents, but they do not have access to all incidents. Screenshot: Logging in as a self-service user Learn more here! 26Pergunta 20: Correto What protects applications by identifying and restricting access to available files and data? Scope (Correto) Delegated Development Access Control The admin Role Explicação Application scope protects applications by identifying and restricting access to available files and data. Administrators can specify what parts of an application are accessible to other applications from: * The Custom application record * Each application Table record Screenshot: Changing the application scope to Human Resources: Core HR Agent Workspace Guided Setup Learn more here! 27Pergunta 21: Correto What needs to be configured to create a new form view? List Design Related List Form Layout (Correto) List Layout Explicação Configuring Form Layout or Form Design allows you to add form views and add and remove fields on forms. Screenshot 1: Creating a new form view from Form Design Form Design 28Screenshot 2: Creating a new form view from Form Layout Learn more here! Pergunta 22: Correto A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as: Field Values Column Headings Title Bars Breadcrumbs (Correto) Explicação List filter conditions are also referred to as breadcrumbs. You can apply, modify, create, and save filters. A hierarchical list of conditions at the top of the table - breadcrumbs - indicates the current filter. Note: In List v3 split mode, you cannot edit the filter from the breadcrumb. Click the filter icon in the left pane to open the filter conditions in the right pane for editing. 29Screenshot 1: An example of Breadcrumbs in List v2 All> Active = true > Priority = 2 High > Category = Software Breadcrumbs Run Save. AND OR Add Sort All of these conditions must be met Active is true AND OR Priority is 2 High AND OR Category is Software AND OR Screenshot 2: An example of Breadcrumbs in List v3 All Active = true Priority = 2 High Category = Software Load Filter Save Filter Sort Filter Clear All Run Breadcrumbs All of these conditions must be met Active is : true OR AND Priority is : : OR AND Category is : Software : OR AND or New Criteria Learn more here! Pergunta 23: Correto What do access control list rules specify? Select 2 Answers from the below options. The permissions required to access the object (Correto) The operation required to access the object The relationship between the object and the operation The object and operation being secured (Correto) Explicação All access control list rules specify the object and operation being secured and the permissions required to access the object. The object is the target to which access needs to be controlled. Each operation describes a valid action the system can take on the specified object. 30Image: The ACL process to evaluate permissions Start User requests access to an object No Matches Matches Found Find ACL rules Evaluate permissions matching object of matching ACL rules Does the user No have one of the required roles? Yes Is the No Condition true? Yes No Does the Script return true? Yes End Grant user access to Deny user access to the object the object Learn more here! 31Pergunta 24: Correto What is the main language used for scripting in ServiceNow? AngularJS JavaScript (Correto) Jelly Java Explicação JavaScript is the main language used for scripting in ServiceNow. Use JavaScript APIs in your scripts to change functionality or when you create new applications. JavaScript: The script for Incident hold_reason constants to determine which incident on hold reason to use 1 var IncidentReasonSNC = Class.create(); 2 3 IncidentReasonSNC.AWAITING_CALLER = "1"; 4 IncidentReasonSNC.AWAITING_EVIDENCE = IncidentReasonSNC.AWAITING_CALLER; 5 IncidentReasonSNC.AWAITING_PROBLEM = "3"; 6 IncidentReasonSNC.AWAITING_VENDOR = "4"; 7 IncidentReasonSNC.AWAITING_CHANGE = "5"; 8 9 IncidentReasonSNC.prototype { 10 initialize: function() 11 }, 12 13 type: 14 }; Learn more here! 32Pergunta 25: Correto Which of the following are the UI actions in a form? Select 3 Answers from the below options. Form links (Related Links in a form) (Correto) Form buttons (Correto) Form access Form relationships Form context menu items (right-click the header) (Correto) Explicação Form buttons, Form context menu items (right-click the header), and Form links (Related Links in a form) are some of the UI actions that can be set up in a form. Screenshot: Form UI actions Change Request Save Close Update Copy Change Delete CHG0000004 Cancel Change Number CHG0000004 Add to Visual Task Board Normal : Requested by C Create Work Order Review : Form button Category Software Propose a Standard Change Template Refresh Impacted Services Configuration item : Metrics Timeline Priority 5 Follow on Live Feed Risk Moderate Show Live Feed None : Impact 1 High Edit Risk Conditions User Configure Short description Upgrade to Oracle Export View Description Create Favorite Right-click form Copy URL context menu A Test Copy id Workflow Show XML rkflow History Reference WF Reload form Planning Schedule Conflicts Notes Closure Requested by date 2014-12-19 16:00:00 Actual start Planned start date 2015-09-04 00:00:00 Actual end Planned end date 2015-09-04 06:00:00 CAB CAB date recommendation Close Update Copy Change Delete Related Links Form link Calculate Risk Learn more here! 33Pergunta 26: Correto Which of the following is an example of a base table that is extended but itself is not extending another table? Business Service [cmdb_ci_service] Incident [incident] Change Request [change_request] Task [task] (Correto) Explicação Task [task] table is an example of a base table that is extended but is not extending another table. Business Service [cmdb_ci_service] is extending the Configuration Item [cmdb_ci] table. Incident [incident] and Change Request [change_request] are extending the Task [task] table. Screenshot: Task [task] table Schema Map Learn more here! 34Pergunta 27: Correto Which of the following are possible methods of populating a knowledge base with knowledge articles? Select 3 Answers from the below options. Creating articles directly in the ServiceNow platform (Correto) Via e-mail to a defined knowledge e-mail address Importing Microsoft Word files (Correto) Integrating with a WebDAV compliant source (Correto) Explicação Here are some of the possible methods of populating a knowledge base with knowledge articles: * Integrating with a Web Distributed Authoring and Versioning (WebDAV) compliant source, * Creating articles directly in the ServiceNow platform, and * Importing Microsoft Word files. Screenshot: Importing a Microsoft Word File to the 'IT' Knowledge Base C Learn more here for Integration with external knowledge sources! Learn more here for Importing a Word document to a knowledge base! 35Pergunta 28: Correto What NOW Platform feature, in conjunction with field normalisation, does CMDB leverage to check a Cl's uniqueness automatically? ServiceNow Service Mapping Identification and Reconciliation Engine (IRE) (Correto) ServiceNow Import Sets ServiceNow Discovery Explicação The CMDB leverages the NOW Platform features such as the Identification and Reconciliation Engine (IRE) and field normalisation to automatically check a Cl's uniqueness. This allows only authorised data sources to update specific CI classes, normalises the data, and then loads the data into the CMDB to ensure the most recent and accurate profile of that CI. Screenshot: Process flow of Identification and Reconciliation Data Source 1 Data Source 2 Data Source 3 ServiceNow Discovery Party Discovery ImportSet IDENTIFICATION (Identification Rules per CI Class) RECONCILIATION OF DATA SOURCES (Reconciliation Rules: CI Class Level; Attribute Level) API LAYER CMDB Learn more here! 36Pergunta 29: Correto (Rome) How can you modify data pill values in Flow Designer without writing scripts? Use transform functions (Correto) Allow duplicate query parameter names Use the data pill formatter Install data pill package plugins Use flow error handler Explicação You can transform data pill values without the need to write a script. Use transform functions to reformat text, perform mathematical calculations, sanitize potentially unsafe SQL statements, and serialize complex objects to raw XML. There are new simple math and string transform functions. Available transform function categories include date and time, string, utilities, simple math, sanitize shell arguments, sanitize SQL, and complex data. Some examples of transform function usages include: * Trimming white space from a string before integrating it into the CMDB. * Adding days, hours, minutes, and seconds to a date or time to localise for a specific time zone. * Sanitizing SQL values to prevent injection as part of a JDBC step for an IntegrationHul spoke. * Retrieving an appropriate value from a map of priorities that have equivalent values in a third-party database. * Transforming a complex object into raw XML as part of a REST step Request Body field. 37Screen Recording: Applying a transform function in Flow Designer Log Suggested + Select to add an Action Flow . Learn more here! 38Pergunta 30: Correto What are the reasons organisations fail to complete implementation or realise business value from the CMDB? Select 3 Answers from the below options. Inconsistent data quality (Correto) III-defined relationships among Configuration Items (Correto) Unknown Configuration Items (Correto) Too many non-IT Configuration Items Explicação A challenge to consolidating and maintaining the CMDB is capturing unknown Cls, inconsistent data quality and ill-defined relationships. Screenshot: CMDB Dashboard to manage the health of your CMDB from one place CMDB Dashboard All ? Relationship Manage Jobs Overall Last 2016-06-26 19:06:47 65% Completeness 98% Compliance 0% Correctness 97% Completeness Last updated Compliance Last Correctness Last 2016-06-27 02:00:08 98% 0% 97% Recommended 504/292322 1% Audit 610/615 99% Duplicate 334/299115 1% Required 29/292322 1% Orphan 65 /299115 1% Staleness 7203/299115 2% Learn more here! 39Pergunta 31: Correto What does a column in a list represent in a ServiceNow instance? A field (Correto) A filter Alist A record Explicação A column in a list represents a field in a ServiceNow instance. Each record in a list corresponds to a row in a table, and each field on a record corresponds to a column on that table. Screenshot: Example of columns on a 'Defects' list, representing fields (that can be either exposed or hidden on the form) Learn more here! 40Pergunta 32: Correto What type of Visual Task Board CANNOT be built from a record list? Guided Data Driven Flexible Freeform (Correto) Explicação Freeform Visual Task Boards are just what its name implies, freeform. Since it is not based on a record list, you can add task records and configure them however you want. The default lanes are the same as a Flexible board, but since it was not built from a record list, they do not have any cards yet. You would add the cards yourself. You can add a task card to a freeform board from any table that extends Task. These cards represent records on whichever table you add them from. However, you cannot build Freeform Visual Task Boards from a record list. Screenshot: A Freeform visual task board with added tasks from Incident, Problem and Change tables Board Users Learn more here! 41Pergunta 33: Correto Which source type should be used when creating a report from a dataset with pre- defined conditions? Table Data source (Correto) MetricBase External import Explicação A Data Source defines a standard set of conditions for querying a particular table which can be reused in other reports. To use an existing set of conditions, you select Data source as the Source type and then select the data source you need. Screenshot: Creating a report from (Incident)' Data source Learn more here! 42Pergunta 34: Correto Which of the following run scripts client-side? Select 2 Answers from the below options. Client Script (Correto) Business Rule Script Include UI Policy (Correto) Explicação Client script and UI policies run client-side. Screenshot 1: The Client Script to make the Priority field Mandatory servicenow D Global function 43Screenshot 2: The UI Policy to make Incident caller_id and short_description fields Mandatory Learn more here! Pergunta 35: Correto In which section of the email notification configuration can you make the notification subscribable by users? What it will contain Who will receive (Correto) What Digest will contain When to send Explicação You can make the notification subscribable by users from the 'Who will tab/section of the email notification. Note: If the record contains sensitive or protected data, consider restricting the recipient list only to those users and groups who normally have access to it and do not enable the Subscribable option. You can also configure your notification content so that private or sensitive data is not exposed. For example, you could insert a link back to the associated record, so details are not revealed in the notification. 44Screenshot: Making the 'Incident Opened and Notification subscribable Learn more here! 45Pergunta 36: Correto What can be set up to auto-assign all new Hardware category Incidents to a certain group? Select 3 Answers from the below options. Data lookup rules (Correto) Business rules (Correto) UI Actions Assignment rules (Correto) Access Controls Explicação Data lookup rules, assignment rules, business rules and predictive intelligence can be used to auto-assign all new Hardware category Incidents to a certain group. When creating new assignment rules, keep in mind that business rules can take precedence over assignment rules when they run after the assignment rule. Data lookup rules take precedence over assignment rules because they always run after. Data lookup rules, assignment rules and business rules run in the following order: 1) All 'before' business rules that run on a record insert with an order value less than 1000. 2) All 'before' engines run, including assignment rules. 3) All engines run, including data lookup rules. 4) All 'before' business rules that run on a record insert with an order value greater than or equal to 1000. 5) All business rules that run on record insert. Screenshot: Example of an Incident Assignment Rule Learn more here! 46Pergunta 37: Correto You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record? Navigate back to its corresponding list Select the record from the History tab (Correto) Impersonate another user Expand every application in the All applications tab Explicação One of the quickest ways to navigate back to the same record would be selecting the record from the History tab. Items you have accessed recently appear in the application navigator's History tab, which is represented by a clock icon. Items appear in chronological order from most to least recently accessed. Screenshot: Accessing the recently accessed items from the History tab Learn more here! 47Pergunta 38: Correto What is a good way to privately suggest an article revision to the knowledge manager from the Service Portal? Flag article (Correto) Rate article Edit article Leave comments Explicação Flagging an article is a good way to privately suggest an article revision to the knowledge manager from the Service Portal. Flagged comments do not appear on the Article View page. Users with the admin, knowledge_admin, and knowledge_manager roles can access flagged articles by navigating to Knowledge > Articles > All Flagged. Users with the knowledge role can access their flagged articles by navigating to Knowledge > Articles > My Flagged. Article comments are visible to the readers. Screenshot: Flagging an article from Service Portal servicenow Configuring the Broadband Router Startup and Log Status 48Pergunta 39: Correto Which option allows you to update existing Target Table records when importing data from an import set? Unique Coalesce (Correto) Transform Mandatory Explicação The coalesce option allows you to update existing Target Table records when importing data from an import set. Screenshot: Example of a coalesce field in a Transform Map D Learn more here! 49Pergunta 40: Correto What changes are automatically reflected in dynamic application services? Any change to the operational status of a CI Any CI reclassification in the CMDB Any change to CI relationships in the CMDB CI Relationship table (Correto) Any unmatched CI that are not found in the CMDB Explicação Dynamic application services include only Cls that are part of CI relationships stored in the CMDB CI Relationship [cmdb_rel_ci] table. You can't manually update dynamic application services; instead, the system automatically updates these services to reflect any changes to CI relationships. Screenshot: CI Relationships for a dynamic application service (service map view) SAP Payroll Hours Days Properties Application Service . Description 03/17/2021 added 03/17/2021 SAP added was added Learn more here! 50