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O Writing Test tem duração de 60 minutes. São duas writing tasks, a task 1 de 150 palavras e a task 2 de 250 palavras . Administramos esses 60 minutos dividindo-o em 20 minutos para a task one e 40 min para a task 2. General Training Writing Task 1 deve ser escrito no estilo apropriado: se for uma carta para um amigo, deve ser escrito num estilo informal e amigável, e se for para uma empresa ou instituição, deve ser escrita num estilo formal. Sua carta será avaliada em: - Task Achievement (o quão bem a questão foi respondida) - Coherence and Cohesion (o layout, a ordem e as conexões das ideias) - Lexical Resource (uso de vocabulário apropriado) - Grammatical Range and Accuracy (a precisão e variedade do uso da gramática) A sua carta precisa ter uma estrutura, um layout apropriado. Isso inclui a introdução, corpo e a conclusão. Planejamento: Introdução: Escreva na introdução o porquê da carta, seu objetivo. Body: No corpo da carta, pode haver 1 ou 2 parágrafos com uma main idea cada, inicie o parágrafo com uma topic sentene para a main idea e desenvolva o parágrafo com um ou dois supporting details para esta main idea. Conclusão: Finalize a sua carta dizendo o que espera como resposta ou resultado da sua carta. Checar: Todos os “bullet points”, que são os itens pedidos em cada questão, devem estar no seu texto ou perde pontos. Conte as palavras da sua redação enquanto pratica. Tipos de assuntos de letters que são pedidos na task1: 1 - Complaint 2 – Application 3 – Invitation 4 – Advise 5 – Apologise 6 – Request 7 – Informal Letters 8 – Letter to Inform 1 – Complaint Vocabulary to make a complaint I am not happy about I want you to know that I am writing to express my dissatisfaction with I am writing to express my annoyance with I am very much unhappy with I must complain about I feel something should be done about I am writing to you to complain Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 Exemplos: Letter 1 You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: – Facts. You need to be concise but explain what happened. – Polite. No one responds to insults. – Outline what you wish from this. What do you want to happen? – Firmness. You want to be taken seriously. To the manager, I would like to express my regret at having dined at your establishment last night; please allow me to explain. The table was booked two months in advance since it was to cater a major professional event, and yet we were informed by the maitre d’ upon arrival that there were no tables sufficiently large and we would have to dine separately. I did press this point with your staff as it was imperative that my party remain in each other’s company, but we were told that it was simply impossible to seat us all together. In addition to this, several menu items were unavailable on the night, including every vegetarian option, meaning that three members of my party were left to eat only bread throughout the meal. As a result of these incidents, I had intended not to pay, but your staff informed us that they would call the police if we refused, and so to avoid further embarrassment, I complied. This experience was entirely unacceptable, and I would like to request a full refund of the amount paid. I would also suggest that your staff not promise customers degrees of service that they are unable to provide in order to avoid disappointing experiences such as these. Regards, Joe Stein Letter 2 You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item Dear Sir or Madam, I recently ordered a Kitchenmax blender from your online shop, and was disappointed to discover that the glass portions of the appliance had been smashed during transit. I would have expected the package to be wrapped more effectively in order to avoid incidents such as this, but there was almost no padding material in the box. I would like you to arrange for the return of the item and to process a full refund as soon as is convenient, since the blender was intended to be a gift for an occasion that has already passed. Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 The order number was KX3564686, and it was delivered on 24/09/2017. If you need to book a time for a courier to collect the parcel, you can contact me at this email address, but it must be within the next two weeks as I will be moving to Washington. Kind regards, Ann Simon Letter 3 Your internet connection has been slow and intermittent. Write a letter to your internet service provider to complain. In the letter: – Describe the problem and why you are unhappy – Arrange for an engineer to visit your home – Request a reduction in your bill Dear Sir or Madam, I have been a satisfied customer of yours for over a year, but recently my connection has become intermittent. Even when it is working, it is so slow that it is unusable. I have actually informed your customer service department of this via phone on two separate occasions, and the problem has now been ongoing for around ten weeks. I would like to request that an engineer be sent to my property since all attempts to resolve the issue remotely have failed. If you could contact me at this email address to arrange a suitable time, that would be great. Furthermore, since I have not received the advertised service for two-and-a-half months, I do not believe I should be charged for this period. The amount equates to £98.49; I will accept either a payment or a reduction in the total of future bills. I hope we can resolve this situation promptly. Regards, Ken Schown Exercise: Your turn!!! Your next door neighbour owns a small dog that barks throughout the day and the night. Write a letter to your neighbour requesting that something be done about the dog. Include in your letter: – Your reason for writing – What you would like to happen – A nice, respectful style Introdução: Objetivo _______________________________________________________ Body: Main Idea 1_____________________________________________________ Supporting Detail 1___________________________________________ Supporting Detail 2___________________________________________ Main Idea 2_____________________________________________________ Supporting Detail 1___________________________________________ Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 Supporting Detail 2___________________________________________ Conclusão: O que espera como resultado dessa carta _______________________________________________________________ Lembrar de Checar: Bullet points Quantidade de palavras: mínimo 150 Homework ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ________________________________________________________________________________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ 2 - Application Formal Vocabulary to make an application I am writing in relation to the advertised position of… If you have any further questions please do not hesitate to contact me… I am writing to apply for the position of… My most recent job was… Please find my CV attached… I am available between the hours of 2pm and 4pm Monday – Thursday. My responsibilities included…. I believe I have all the relevant experience required… Letter 1 A job application Cover letter You are applying for a job. As well as attaching a CV, you need to write a cover letter explaining your reasons for choosing this particular job at this particular company, and why you would be a good hire. Things to include are: 1. Possible qualifications or reasons for you to be hired 2. Your energy and enthusiasm for the job 3. Your past experience in a similar position. To whom it may concern, I am writing to express my interest in the position of Lead Software Engineer that was advertised in The Times newspaper on 24/09/2017. My education consists of a Bachelor’s Degree with first class honours in Computer Science from the University of Manchester, as well as a Master’s Degree in Applied Software Engineering from the University of Barcelona, where I assisted in the development of an artificial intelligence that has the ability to recognise individual personality traits in humans Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 with great accuracy. Further to this, I have since worked for Intel Corporation as a Senior Engineer for over eight years. My main responsibilities centred around the management of a team of fifteen developers whose job it was to provide machine code solutions to processing problems. I believe it is this well-developed problem solving ability which makes me a suitable candidate for a leadership position at your esteemed company. Finally, I have been compelled to participate in the technology sector since I was a teenager, and so my enthusiasm for the industry is considerable. Please find my CV attached for your perusal, and I look forward to discussing this opportunity further at interview. Yours faithfully, Peter Smith Letter 2 You would like to join the local orchestra. Write a letter of application to the orchestra. In the letter: – Introduce yourself and your instrument of choice – Explain how your credentials make you a good candidate – Express your enthusiasm for music Dear Sir or Madam, I am writing in response to the advert placed in The Times regarding the various available positions in the Urmston Festival Orchestra. My name is Peter Bedfellows, I am a pianist, and I’ve been a resident of Urmston for over four years. I was most recently involved with the Barcelona symphony orchestra, with which I performed on a regular basis for over nine years. Although I lack formal training, I have been practising piano for almost two decades, and have recently mastered such pieces as Prokofiev’s third sonata. I would be happy to perform for a judge or panel whenever is convenient for you. My wife and I left Barcelona to be closer to her family, who sadly refuse to leave Urmston, but I must continue with my music career; it has been my only passion since I was seven years old. I welcome the opportunity to discuss this further in person. Yours faithfully, Jonathan King Letter 3 Your children go to a local school that requires volunteers to accompany school science trips. Write a letter to the school to apply to be a volunteer. In the letter: – Introduce yourself and give details of your children who attend the school – Explain why you are interested in the position – Talk about any relevant experience that you have with children Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 Dear Sir or Madam, My daughter attends your school, and has recently informed me that you are looking for long- term volunteers to attend school trips. I am the mother of Saffron Monsoon; she is in fourth year, in Mrs Bonham-Carter’s class. I thought that since I have such a long relationship with the school I would put myself forward. I think I might be better prepared than most as I was a primary school teacher for over four years before having my daughter and leaving my career. I work from home the vast majority of the time and so I am looking for opportunities to participate in community events to make sure that I interact with other people, and I couldn’t help but think that I’d be a perfect fit for your science trips. Do give me a call if there are any places still available. Yours truly, Karen Thompson Exercise: Your turn!!! The school library is seeking applicants for a job over summer break. Write a letter to the library’s manager, in your letter include: – A brief introduction of yourself – Your experience and relevant skills – Why you want the job Introdução: Objetivo _______________________________________________________ Body: Main Idea 1_____________________________________________________ Supporting Detail 1___________________________________________ Supporting Detail 2___________________________________________ Main Idea 2_____________________________________________________ Supporting Detail 1___________________________________________ Supporting Detail 2___________________________________________ Conclusão: O que espera como resultado dessa carta _______________________________________________________________ Checar: Bullet points Quantidade de palavras: mínimo 150 ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 ____________________________________________________________________ 3 – Invitation Vocabulary to Invite or Reply to an Invite I am writing you in response to your invitation Please do let me know if you can make it I am writing to reply to your kind invitation regarding the It would be delightful to have you here With the reference of your proposal Thank you for your kind invite however, unfortunately Do let me know if you can make it Please RSVP as soon as possible Letter 1 Your friends recently moved to a new city. You will also be moving to the same city. Write a letter to your friends and include: – Ask where to find a place to live – Tell them what type of place you’re looking for – Share some fun things you would like to do when you get there Hi friends! As you all know by now, I’ll soon be moving to Los Angeles with the rest of you. The problem is, I’m not sure yet where I should live or what to do after I get there. I would like to find a place that is relatively inexpensive, but also in a safe area. It would be great if it is justa one bedroom that is also close to a laundry facility. I don’t mind if it is a bit far from the university, but I would prefer it to be within walking distance to good restaurants and the beach, if possible. Can anyone help? Have any of you learned how to surf yet? I’ve been watching tutorial videos and I think it would be really fun to try and learn. Please let me know if any of you can help me with my request, thank you. Sincerely, Cathy Letter 2 You will be graduating from university and would like to invite your family to the ceremony. Write a letter of invitation to your parents. In the letter: – Explain that you have completed your studies – Give details of the event, including time, date and dress code – Let them know how many tickets they have and who they are for Dear Mum and Dad, I received the results from the last exams today, I passed my final year and I’ll be graduating in a couple of months. They only gave us a maximum of five tickets per family, so I thought I’d write to you first to let you know the details and who to invite. Obviously, I want you two there, and bring my sister, too. I thought we could give the other two seats to Grandma and Grandad (the one’s on Mum’s side; sorry, Dad). I did try to get extra tickets but there is a limited number of seats that can fit in the room. The ceremony will be held in the main hall of Manchester university on the 7th January 2020. The thing starts at 6pm but you have to be there for 2.30pm for photos and queueing. Also, everyone has to be dressed formal; it’s a black tie event. Let me know if anyone can’t make it. Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 Yours, Rob Exercise: Your turn!!! You have won a holiday to Hawaii with one extra ticket. Write a letter to someone to invite them along with you. In the letter: – Explain what has happened and that you would like them to come – Give details of when the trip will take place – Inform the person of the things they will need for the trip Introdução: Objetivo _______________________________________________________ Body: Main Idea 1_____________________________________________________ Supporting Detail 1___________________________________________ Supporting Detail 2___________________________________________ Main Idea 2_____________________________________________________ Supporting Detail 1___________________________________________ Supporting Detail 2___________________________________________ Conclusão: O que espera como resultado dessa carta _______________________________________________________________ Checar: Bullet points Quantidade de palavras: mínimo 150 ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ 4 – Advise Vocabulary to Advise I am happy to advise you that I strongly advise you to/not to It would/might be a good idea to The best thing for you to do is I honestly believe it would be better to Please do consider my advice because In my honest opinion I would I would strongly suggest you consider Letter 1 Write a letter to the newspaper editor about an experience you had at a restaurant. The experience can be good or bad. Describe your experience in detail and state whether or not you recommend others to visit the restaurant. Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 To the Editor, I recently had a dining experience at a local restaurant called “The Twisted Fiddle,” that I must write in to tell you about. This was the worst dining experience I have ever had. Upon entering, it took 10 minutes before a host noticed me and took me to a table. After seating, I had to wait another 10 minutes for my drink order to be taking. The waitress was very rude. I looked through the menu and decided on something I didn’t think would be bad. Unfortunately, after waiting another 20 minutes for my food, it turned out to be poorly cooked and seasoned. I asked to see the manager and the waitress once more gave me an attitude. I spoke with the manager but was not pleased with the conversation. Please print this letter so that others can avoid such a poor dining experience. Thank you, Unhappy Customer Letter 2 A friend is considering buying a house nearby, but you have decided to leave the area due to a rise in crime. Write a letter to your friend advising them not to move into the neighbourhood. In your letter: – Recommend that your friend not go ahead with the purchase – Give the reasons behind your decision to leave – Suggest possible alternative areas that you know Dear Susan, Gerald told me recently that you have put in an offer on a house on Paxman Muse, just around the corner from me, and I thought I’d let you know a couple of things. We’ve been experiencing problems associated with a noticeable rise in crime in the area, particularly car theft and burglary. This has been happening to us and our neighbours for over a year now, and my wife and I have been desperate to leave the area. We have chosen to rent a house somewhere nicer, and I thought I’d advise you to do the same. The current property prices do not reflect the changes that have occurred in the area over the last twelve months, and I fear that you would be making a bad investment. We were considering a place in nearby Dimbleby; it’s quite small, but that means that high crime is unlikely. Wherever you decide to live, I just wanted you to know that I would advise against moving here, as I think you deserve something better. Your friend, Beth Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 Exercise: Your turn!!! Write a letter to your favourite restaurant. Include the following: – Your reason for writing – What you like about the restaurant – Suggestions for improvement Introdução: Objetivo _______________________________________________________ Body: Main Idea 1_____________________________________________________ Supporting Detail 1___________________________________________ Supporting Detail 2___________________________________________ Main Idea 2_____________________________________________________ Supporting Detail 1___________________________________________ Supporting Detail 2___________________________________________ Conclusão: O que espera como resultado dessa carta _______________________________________________________________ Checar: Bullet points Quantidade de palavras: mínimo 150 ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ________________________________________________________________________________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ 5 - Apologise Vocabulary to Apologise I regret to inform you I am writing to apologise It is with my deepest regret that I would like to apologise I sincerely apologise for I do apologise for any inconvenience caused I hope that this does not cause you any problems I would strongly suggest you consider Letter 1 You have received a letter from your university of Albion demanding a reason for your absence from an exam. You were ill that day, but failed to submit the evidence. Write a letter to the Examinations Committee explaining your situation. You should include: – Apologies for the situation – Identification for yourself (Name, Student Number, Case Number) – An explanation of what had happened and any possible evidence you may have – Possible resolutions to consider. Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 To the University of Albion examinations committee, I am writing in response to your letter regarding my unauthorised absence from the mathematics examination held on the 24th September, case number M2342. My name is Deborah Meaden (student number A345), and I would first like to sincerely apologise for failing to properly notify the university of my inability to attend the examination last Tuesday. Unfortunately, I awoke in hospital on the morning of the examination, and was informed that I had been found unconscious, lying on the pavement by the bus stop. A member of the public had called an ambulance and I was admitted to the local general hospital, where I regained consciousness several hours later. As I was required to remain in hospital for several days, I was unable to make contact with the university, but I have included my medical certificates as evidence for my claim. To rectify this issue, I would like to request that the committee permit me to take the examination on another date, or to substitute the grade for an average taken from my previous work, lest I fail the entire module. My apologies once again, and I look forward to hearing from you soon. Yours faithfully, Kate Wilson Letter 2 You recently applied for 2 separate jobs. Both have chosen to hire you, but you must write a letter to 1 of them explaining why you are unable to take the position. Include in your letter: – An apology – An explanation of your situation Dear Mrs. Thompson, I recently received a job offer for the position of administrative assistant. However, I have also received a job offer for another position that is much closer to my home. While your offer would be a great fit for me, the commute when compared to my other offer is less than ideal. After considering my options, I must inform you that I will not be able to accept the position. I hope that this doesn’t inconvenience you and I apologize if I have wasted any of your time. I sincerely appreciate the opportunity to work for you, but I must also consider what is best for me in this case. If the other position doesn’t work out so well, and the position you’ve offered is still available, maybe we can then make it work. Thank you again for the opportunity, I really appreciate it. Sincerely, Janene Terrence Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 Letter 3 You have not seen a close friend for a very long time. You also still have a few of your friend’s belongings that were left at your house the last time she visited. In your letter include: – Why you are writing – What you’ve been doing since you last spoke together – Apologize for still having the items and ask how you can return them Dear Jane, I’m sorry that we haven’t talked in a long time. I hope everything is going well with you. I have been pretty busy with my schedule lately, but I often remember all the fun things we did together. Last summer was fantastic. I was cleaning out my closet last weekend and I found a few of your shirts and books. Hopefully you aren’t mad about not having them, but if you would like me to return them to you please let me know what would be best for you. It would also be great if we could try and meet up sometime in the near future. I miss you more than I would like to. I’ve been doing ok, aside from being so busy. Aside from that there isn’t much new with me. What is new with you, are you still practicing violin? Let’s chat soon. Your friend, Sarah Exercise! Your turn!! You agreed to take a particular job over the summer, but due to unforeseen circumstances, you can no longer take the position. Write a letter including: – Explaining your situation – An apology – Express that you would be interested in the position next summer Introdução: Objetivo _______________________________________________________ Body: Main Idea 1_____________________________________________________ Supporting Detail 1___________________________________________ Supporting Detail 2___________________________________________ Main Idea 2_____________________________________________________ Supporting Detail 1___________________________________________ Supporting Detail 2___________________________________________ Conclusão: O que espera como resultado dessa carta _______________________________________________________________ Checar: Bullet points Quantidade de palavras: mínimo 150 ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ 6 – Request Vocabulary to Make a Request Could you please / possibly Please would you consider Would it be possible to Would you be kind enough to Is there any way you could … ? I would strongly suggest you consider (informal) Can you ..? (informal) Will you ..? Letter 1 A new neighbour has moved in next door and has taken your main rubbish bin. Write a letter to your new neighbour requesting that they return the item. In the letter: – Explain that new bins must be sourced from the local council – Request that the person returns your bin immediately – Inform the person of what further actions you will take should they not return your bin Dear new neighbour, First of all, welcome to the neighbourhood. I live at number 9, next door to you, and I’m writing to you because I saw you take my bin into your garden on the day you moved in. I’m sure you were convinced that it must have been yours, but I had simply left it outside for collection. If your bin is missing, you should call the council and have them deliver a new one. I cannot, however, live without a bin. I already have a bag in my kitchen waiting to be taken out, and so I’m forcedto request that you return my bin immediately. Feel free to leave any rubbish it already contains, but if you don’t return the bin within 48 hours, I will feel it necessary to involve the council. I hope we can resolve this conflict as quickly as possible, as I’m sure we’d make great neighbours otherwise. Your new neighbour, Jeremy Mansfield Letter 2 You would like to be work in a different city to be closer to your family. Write a letter to your employer to request a transfer to another office. In the letter: – Explain why you would like to move Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 – Request that your employer place you in a specific city – Request that it be completed by a certain date Dear Management, My name is Karl Ferguson and I have been a loyal employee of HMG Inc. for over twelve years. Currently, I am a floor manager working in the Urmston branch. It has recently come to my attention that my wife’s father now requires full time care, and I would like to request that I be transferred to a different office so that we may be more involved. I am aware that the company operates an office and factory in Devon, and working here would mean being close enough to my father-in-law. If my exact role is not available at the Devon site, I am willing to interview for other relevant jobs and consider them on a case-by- case basis. Unfortunately, this is a time sensitive issue, and so I would like to further request that I receive confirmation of the transfer within the next 30 days, or I may have to consider leaving the company entirely. Yours faithfully, Kalil Bradley Letter 3 You recently used a taxi and left some important documents there. Write a letter to the taxi manager and say: – Describe what you left and where it happened. – Why are these papers important? – What would you like the manager to do about it? Dear Sir / Madam, I am writing in regards to a recent journey I made in a vehicle from your fleet on August 1st, 2019, more specifically, from London Mayfair to Piccadilly station, starting around 4 pm and finishing 30 minutes later. Immediately after entering the taxi that afternoon I immediately started reviewing some very important documents containing confidential client data. I have strong reason to believe I left these documents in the cab upon reaching the destination. These papers are of enormous value because of the information contained, and if they fall into the wrong hands there could be profoundly serious implications for myself, and possibly your firm too. The documents concern an extremely sensitive governmental topic regarding national security, it is therefore of paramount importance they are found and returned to me as soon as possible. As a result of this, I need your firm to check the security camera in the cab of the aforementioned date and time, and please send a copy to this email address: sample@sample.com. In addition, I would be terribly grateful if you could forward Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 the contact details of the driver as I would like to contact him before the situation spirals out of control. Your assistance in this matter is of dire importance, furthermore, I would like to believe we can solve this between ourselves without the Police or MI5 interference. Regards, Mr. Brown Exercise! Your turn!!! You live near a record shop that sells music, movies, and books. Write a letter to the shop asking if they have a few different items that you are looking for. – Ask what the prices are and if they can be orders – Ask when they would arrive and if you can have them held in advance. Introdução: Objetivo _______________________________________________________ Body: Main Idea 1_____________________________________________________ Supporting Detail 1___________________________________________ Supporting Detail 2___________________________________________ Main Idea 2_____________________________________________________ Supporting Detail 1___________________________________________ Supporting Detail 2___________________________________________ Conclusão: O que espera como resultado dessa carta _______________________________________________________________ Checar: Bullet points Quantidade de palavras: mínimo 150 ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ 7 – Informal Letters Vocabulary for Informal Letters Hello/Hi NAME / Hi there I was wondering of you could help me. I’m sorry to tell you that I should let you know that I hope you’re well It’s been ages since I’ve heard from you Lots of love Thanks very much Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 Letter 1 Your sibling has sent you a letter asking for an update on your life. Write a letter to your sibling. In your letter: – Describe what you did for your last birthday – Ask for photos of your sibling’s last holiday – Talk about something you are looking forward to Dear Sis, Thanks for your last letter; it gave me a giggle on a boring Wednesday. As for me, I was out for my birthday last week; seven of us went to see a play at the Royal Exchange Theatre, and we stayed out late at a cocktail bar. The play was good, the drinks were many, and I had to take the next day off work with the world’s biggest hangover. I swear they get worse every year. I’ll be going to Spain for a couple of weeks next month, though, that’ll be good. That reminds me, send me those photos from your last holiday, that one to Croatia, when you went to all those music festivals – that sounded like the best time when you told me about it. I’m looking forward to going to a festival or two, myself, and I want to get a good idea of what the different ones are like. If you want to go with me next year, give me a shout ASAP. Love love love, Debby Letter 2 Write a letter to a penpal. This can be your first letter or a letter you’re writing after knowing your pen pal for a long time. Include details you would normally include when writing to a pen pal in this situation. Dear Oliver, I am so grateful that I finally found someone I can write to on a regular basis! Thank you for agreeing to be my pen pal, I appreciate it very much. I know that we both already have an idea about each other, but I’d like to tell you a bit more about myself. I really enjoy reading books and try to read at least 2 a week. Sometimes it is hard to keep up with this schedule, especially while going to university and working at the coffee shop, but I try my best. I also really like movies and will sometimes watch a movie from a book after I have read the book just to see if they’re different and to see which I like more. Usually the book is better. Please write and tell me more about yourself, I’d love to hear. Talk with you soon! Candice Gabriel Corso Pellens - gabrielpellens@gmail.com- CPF: 017.598.700-99 Exercise! Your turn!! Your best friend is moving back to your city after being overseas for five years. Write a letter to convince your friend to move in with you. In the letter: – Explain how much you have missed your friend – Describe how you feel about your friend’s return – Give reasons that you and your friend should share a home Introdução: Objetivo _______________________________________________________ Body: Main Idea 1_____________________________________________________ Supporting Detail 1___________________________________________ Supporting Detail 2___________________________________________ Main Idea 2_____________________________________________________ Supporting Detail 1___________________________________________ Supporting Detail 2___________________________________________ Conclusão: O que espera como resultado dessa carta _______________________________________________________________ Checar: Bullet points Quantidade de palavras: mínimo 150 ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ Letter to inform: Uma carta para informar é usada toda vez que você (sender) gostaria de informar o receiver de alguma coisa. Essa informação pode estar relacionada a qualquer coisa como: - informar sobre uma morte, noivado, casamento, ou um evento especial de comemoração - informar sobre uma aprovação ou reprovação de uma application - informar sobre o recebimento de um documento ou pacote - informar sobre um evento que está acontecendo O propósito de uma inform letter é ter certeza de que seja qual for a important news que o receiver tenha que pegar, essa newstem que estar clara e articulada. A sua carta precisa ter uma estrutura. Isso inclui a introdução, corpo e por fim a conclusão. Na introdução você deve iniciar a conversa da carta. Pode ser um cumprimento, uma pergunta de como vai o receiver, e dependendo caso você não conheça tão bem o receiver, tem que fazer uma breve apresentação de quem é você. Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 Example: Letter to inform about an upcoming wedding Sample introduction: Hi Emma, This is Sally, we met at the art exhibition last year. I hope this email finds you well. The body – Uma vez que a introdução está completa, você precisa escrever a razão pela qual está escrevendo sua inform letter. Sample Body: John and I engaged! I would love it so very much if you could make it to our wedding. You played a huge role in us getting together and it only makes sense that you are part of the big day. The conclusion – Nesta parte você fecha sua carta. Você pode fazer um último pedido ou listar os requerimentos finais. Sample conclusion: By the way, I lost all my contacts as my phone was stolen. This is my new number 123 456 789. I look forward to hearing back from you. Regards, Your friend, Sally EXEMPLOS COM OS COMENTÁRIOS DOS EXAMINADORES: Exemplo 1 You should spend about 20 minutes on this task. You live in a room in college which you share with another student. You find it very difficult to work there because he or she always has friends visiting. They have parties in the room and sometimes borrow your things without asking you. Write a letter to the Accommodation Officer at the college and ask for a new room next term. You would prefer a single room. Explain your reasons. You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: Dear Sir/Madam, Model answer 1 Dear Sir/Madam, I am writing to express my dissatisfaction with my room-mate. As your know we share one room, I can not study in the room at all any more if I still stay there. She always has friend visiting and has parties in the room. They make lots of noise and switch on the radio very loudly, for me this environment is very difficult to study and I need a Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 quiet room. Even borrows my things without asking, it is very impolite. I request you can give me a new room next term because I have been asked her has parties in other place many times they still have parties in the room. I really can not stay in the same room with her. I would be grateful if you could change me a single room. EXAMINER’S EXPLANATION - Band 5 A resposta está abaixo do número de palavras pedido e tem algumas repetições do próprio enunciado. O tamanho do script é um problema comum no General Training. Respostas curtas perdem pontos porque tem material insuficiente pro examinador avaliar pela precisão e coerência. apesar desses problemas, a introdução da carta é apropriada e o propósito de quem escreveu está claro. Os pontos não estão todos bem conectados e tem falhas nas pontuações. As frases são muito simples e erros ocorreram quando se tentou estruturas mais complexas. Model answer 2 Dear Sir/Madam, I am writing you to express my dissatisfaction with my roommate and request for another accommodation next term. My main problem is that I cannot study in my room because my roommate always has friends visiting. He also has parties which usually end early in the morning, several times a week. Furthermore, he often borrows my things without asking me. I cannot accept this situation any longer. Especially because I have very important exams next term and I really must study hard. This is why I would be very grateful if I could have another room next term. It would be most convenient for me not having to share my room with someone else. I am looking forward to hearing from you soon. Your faithfully, Ivan Sidorov EXAMINER’S EXPLANATION - Band 7 A resposta também foi curta. Apesar das ideias estarem sempre nos itens do enunciado da task, os candidatos tem liberdade para incluir algumas ideias próprias nas respostas. Neste caso, o candidato se esforçou pra incorporar alguma originalidade. A resposta corre bem fluente, é bem organizada, e faz um bom uso de conjunções pra conectar os pontos. Tem alguns erros gramaticais mas não afetam muito o leitor e existe evidencia de frases com estruturas mais complexas. Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 Exemplo 2 You should spend about 20 minutes on this task. You are studying for a qualification, and you would like some time off work to complete it. Write a letter to your manager. In your letter: • Ask for some time off to complete a qualification. • Suggest what you will do later at work if you have time off. • Say how the qualification helps your job or company. Write at least 150 words. You do NOT need to write any addresses. DICA Quando vc não sabe o nome do leitor você deve começar a carta com: “Dear Sir/Madam” e terminar com: “Yours faithfully”. Agora se vc sabe o nome do leitor, voc~e deve começar a carta com: “Dear Mr/Mrs” e terminar com: “Yours sincerely”, mais o nome completo da pessoa. Model answer- Band 9 answer Dear Mr Lee, I am writing to you about the possibility of taking a fortnight off work in order to complete my Master’s degree in Engineering. I am almost finished writing my thesis, which must be submitted to my university by June 30th. Unfortunately, all my annual leave has been used up. Any time I took off, would naturally be unpaid; I would also check my email daily, and be available for emergency phone calls. On return, I would endeavour to come into the office earlier than usual and work Saturdays in order to catch up on anything I had missed. I have already spoken about my situation to my colleagues Mr Grunewald and Ms Tak, who are both willing to assume my responsibilities for two weeks. I realise my temporary absence could be an inconvenience to you and the rest of the team, but in the long term, our company will benefit from my research. As you may be aware, I have been investigating 3-D printing for some time, and my thesis compares three printers already on the market with two designs pending patent and production. Since our company is Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 considering developing software for these printers, my expertise will help give us a competitive edge. I look forward to hearing from you. Yours sincerely, Alexander Aksyonov Exemplo 3 You should spend about 20 minutes on this task. You play a team sport with some friends. Last week a member of the team had an accident and wasn't able to play with you at the weekend. You decide to write to him in hospital, telling him about the match. Write a letter to your friend. In your letter, • tell him which team won • describe the conditions on the day • say how you felt about the match Write at least 150 words. You do NOT need to write any addresses. Model answer – Band 9 answer Dear Frank, I was so sorry to hear about your accident! I hope you're feeling a lot better today and that it's not too boring in hospital. (Expressa simpatia e pergunta sobre o estado de saúde do leitor) The match on Saturday was disappointing. The score was 2 all, probably because you weren't there to score that extra goal! The awful thing was that we were winning until 10 minutes before the end, when suddenly they scored another goal. I was so shocked when I saw the ball hit the back of the net. (Fala pra ele o placar e descreve rapidamente como você se sentiu sobre o jogo) I think the weather was to blame. It was a really wet day and the pitch was very muddy. By the end of the game you could hardly see the grass and we were sliding around in the mud. Everyone was exhausted. (Menciona sobre o tempo e condições) Let us know when you're going home and we'll arrange for someone to bring you to watch the next game. The rest of the team send their regards and we all wish you a speedy recovery. (Termina com good wishes.) Best wishes, Charlie (161 words) Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 Examiner’s comments Esta é uma boa resposta porque cobre todos os pontos na questão, apesar de não estar necessariamente na mesma ordem, e entra com algumas ideias originais. Os parágrafos estão bem divididos e tanto a introdução quanto a conclusão são apropriados à situação. O uso de adjetivos para descrever como o escritor se sentiu está excelente e tem uma boa variedade de estruturas usadas. O tom e a qualidade da comunicação da carta no geral estão bons. Exemplo 4 You should spend about 20 minutes on this task. You are going to another country to study. You would like to do a part-time job while you are studying, so you want to ask a friend who lives there for some help. Write a letter to your friend. In your letter, • give details of your study plans • explain why you want to get a part-time job • suggest how your friend could help you find a job Write at least 150 words. You do NOT need to write any addresses. Model answer Dear Sara, My departure date for Canada is drawing near, and I am busy with preparations. I have enrolled at an institution called ‘IDT English’ in Ottawa, for a four-month intermediate course, full-time. It is quite expensive but I am hopeful of improving my pronunciation, especially. To assist in covering the costs of my study, I aim to find a part-time job. Not only are the college fees rather high, but also I know that rental accommodation in the capital city will not be cheap, to say nothing of food and heating expenses! So I would very much like to arrange some temporary employment before I arrive. I was wondering if you could ask around among your friends and colleagues to see if anyone wants a house-cleaner, gardener, or nanny for their children. I know you have a wide social network in Ottawa which you could canvas for me, if you wouldn't mind. I'd be so grateful. I look forward to seeing you soon. Best wishes, Helen Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 Exemplo 5 You should spend about 20 minutes on this task. You are studying a short course in another country. Your accommodation was arranged by the course provider. There is a major problem with the accommodation. Write a letter to the course provider. In your letter, • say what the problem is • describe the accommodation you thought you were getting • ask the provider to solve the problem Write at least 150 words. You do NOT need to write any addresses. DICA Um problema comum no GT Task 1 é que os candidatos usam uma mistura estranha de linguagem formal com informal. Nas cartas formais, eles às vezes incluem informalidades inapropriadas; em cartas informais às vezes eles são formais demais, geralmente incluindo partes decoradas. Essa mistura confunde o leitor e afeta a pontuação do candidato. Model answer Dear Mr Watterson, My name is Andrew Fish, and I am taking an eight-week intensive English course at Oxford House College. My company is paying for my tuition, and I am using my summer vacation to study. It is expected I will pass an English Proficiency Test as a result, and be transferred abroad. Therefore, it is rather important to me that I am able to study in the best environment. I am staying in Phoenix Hostel on campus. While my room is pleasant and the facilities are very good, the hostel is extremely noisy. When I organised my accommodation, I was assured I would be staying only with post-graduate or intensive-course students. However, most of the people in this hostel are doing summer-school courses due to academic failure, and they are all under 22. It seems to me they are enjoying one long party: certainly no one observes light out or turns down music despite being asked to. I wonder if I may be moved to a hostel which is more conducive to serious study, or I may use the remainder of my accommodation fee to go towards payment for a hotel. I look forward to hearing from you. Yours sincerely, Andrew Fish Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 Exemplo 6 You should spend about 20 minutes on this task. You have seen an advertisement in an English newspaper for a job working in the City Museum shop during the holidays. You decide to apply for the job. Write a letter to the director of the Museum. In your letter, • introduce yourself • explain what experience and special skills you have • explain why you are interested in the job Write at least 150 words. You do NOT need to write any addresses. DICA Yours sincerely e Yours faithfully podem ser usados tanto para close formal and semi-formal letters. Yours faithfully é usado quando vc não sabe o nome da pessoa para quem vc está escrevendo. Model answer Dear Sir/Madam, I’m writing to apply for the holiday job which you advertised recently in the newspaper. I am a twenty-one-year-old student and I speakEnglish quite well. At present I am in my second year studying History at Lincoln College and I am very keen to have a holiday job this summer. I am extremely good at adding up, so I think I would be an asset to your shop. My term finishes on 5th July and I am free until 20th September. Last year I worked in a restaurant serving tourists from all over the world and I enjoyed it very much. I would like to have the opportunity to meet people and practise my English again. I enjoy going to museums and am particularly keen on history. Last year I went to an exhibition of Ancient Greek objects which was held in London. I have often been in your museum and am familiar with the items you have. I do hope you will be interested in my application. I look forward to hearing from you in the near future. Yours faithfully, Dimitris Boudramis Exemplo 7 You should spend about 20 minutes on this task. You are looking for a part-time job at a football club. Write a letter to the manager of the football club. In your letter, Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 • introduce yourself • explain what experience and special skills you have • tell him/her when you think you could start Write at least 150 words. You do NOT need to write any addresses. DICA Lembre-se de que in the IELTS Writing Task 1 (General Training) você é avaliado em: - Task Achievement (o quão bem vc responde a questão) - Coherence and Cohesion (o layout, a ordem e as conexões das ideias na sua carta) - Lexical Resource (uso do vocabulário apropriado) - Grammatical Range and Accuracy (a precisão e variedade do uso da gramática) Model answer Dear Sir/Madam, I am a 21-year-old student and I am studying Sports Coaching Science at St Mary's University. I have been studying there for the past three years. I am writing to ask if there are any part-time job vacancies at your football club. I really enjoy sport, and my areas of particular interest and experience are Football, Rugby and Cricket. I have had some experience of coaching for these sports over the past three years that I have been at the University. Last year, I worked in the holidays at a football club in my own country. I will be able to provide references from this summer job and also from my teachers at the university. I would prefer to work in the evenings and at the weekends, as I have classes during the daytime, and I can start from the beginning of November. I look forward to hearing from you in the near future. Yours faithfully, Adam Lawerence Exemplo 8 No GT Writing Module você pode precisar escrever uma carta para aplicar pra um emprego. você vai precisar usar uma variedade de vocabulário, alguns bem específicos. Qual a diferença entre um CV e um resume? A principal diferença é o tamanho. Geralmente os resumes são limitados à 1 página. Já os CVs frequentemente tem 3 ou mais páginas. Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 Uma diferença mais sutil, mas tão importante quanto é que enquanto que o resume é para construir uma identidade profissional, o objetivo de um CV é especifico para construir uma identidade escolar. Nos EUA, um CV é usado principalmente para aplicar para academic, education, scientific, or research positions. Já na Europe, the Middle East, Africa, or Asia, os empregadores esperam receber um CV. Complete a carta preenchendo as lacunas com uma das palavras abaixo: CV post department developer interview experience qualified closing skills salary Dear Sir/Madam, I am writing to apply for the .................... of Software Development Manager advertised on February 9th on the University of Kent vacancy database. I have worked for the past ten years as a senior .................... in a telecommunication company in the IT ..................... I think now is the right time to apply for a better position as I believe I have gained relevant .................... and skills. As you can see from my enclosed ...................., I am a .................... engineer and believe I have excellent technical and management ..................... My current .................... is $55,000 a year. I realize that the .................... date for applications was last Saturday, but I hope you will still consider my application. I will be available for .................... at any time, apart from the 12 - 24 March when I have arranged a holiday in Italy. I look forward to hearing from you soon. Yours sincerely John Smith Exemplo 9 You should spend about 20 minutes on this task. You saw an advertisement for a tennis course in England but you have one or two problems and can’t stay the whole course. Write a letter to the course director. In your letter, • explain your interest in the course • describe your problems • find out if a refund is possible Write at least 150 words. You do NOT need to write any addresses. DICA If you do not know the name of the person you are writing to, begin with Dear Sir or Dear Sir or Madamor Dear Madam and end your letter with Yours faithfully, followed by your full name. Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 Model answer Dear Sir or Madam, I’m writing ........ response to your advertisement on your website ........ a tennis course in Bath, England. I have always wanted ........ play tennis so I’m very interested ........ joining the course; however, I do not have my own racquets and don’t wish ........ buy racquets at this time. Is it possible ........ me to hire racquets and balls ........ the duration ........ the course? Also I have poor eyesight and have to wear glasses all the time. I would like to know if your course is suitable ........ someone like me. I’m afraid that I have to be back ........ Malaysia ........ 31st December so I am unable to stay ........ England for the whole three weeks. Is it possible for me ........ get a partial refund if I want ........ leave one week before the end ........ the course? I’m looking forward ........ hearing ........ you. Yours faithfully, Philip Wong Exemplo 10 You should spend about 20 minutes on this task. You are due to move into a rented apartment next month but you will not be able to because you have some problems. Write a letter to the course provider. In your letter, • explain your situation • describe your problems • tell him/her when you think you can move in Write at least 150 words. You do NOT need to write any addresses. DICA Tenha certeza de que você cobriu todos os pontos na questão. Organize suas ideias antes de começar a escrever e qdo terminar, cheque o spelling e o numero de palavras que vc usou. Model answer Dear Miss Berry, As you know, I have rented 41 George Roche Road from you for six months from 15th August. However, I am afraid I will no longer be able to move in on that date, as my plans have had to change because of illness. During the summer vacation, I was working in a company as a Project Manager. Towards the end of my shift, I slipped and fell on a wet floor and broke my wrist. Luckily, it was a clean break and didn't require surgery. However, it is my right wrist, and so I am unable to write for the time being. Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 At present, I am at home in Kuala Lumpur until the plaster can be taken off – I think this should be in the last week of September. I will then return to my course in Canterbury and take up residence at 41 George Roche Road. I hope this will not cause you any difficulties. Yours sincerely, Rachel Yu Exemplo 11 DICA DE VOCABULARIO The word staff refers to all the people working for an organisation. To talk about one person, you needto say member of staff or employee: I recently had a problem with a member of staff in your company (or an employee in your company or one of your staff). NOT Prepositions The sample letter contains 14 gaps. Complete it by putting a preposition in each space. Dear Mr. Peter, Thank you for your letter of 20 September. I was very saddened .......... your account of what happened in our hotel last month, and I am writing to express my apologies .......... this. I can understand that you were shocked .......... the way the receptionist behaved. There can be no excuse .......... such behaviour and I fully understand why you felt you needed to complain .......... the situation. I can provide no explanation .......... the way the employee spoke to you. As a member of Darius Hotels Group, we have a reputation .......... being perfect .......... looking after our customers, and I am very sorry that your experience .......... our service did not confirm this. I intend to deal .......... staff member appropriately and I will ensure that he does not repeat this behaviour .......... sending him on a retraining course next week. I would like to assure you that the behaviour you encountered is not typical.......... our staff. As the guest service manager, I am responsible .......... all of our employees so please accept my apologies again and this voucher worth $100 to spend in any .......... our hotels. Yours sincerely, John Norman Guest Service Manager Exemplo 12 Marina has just started a new course at college and her tutor has asked her to write him a letter telling him something about herself. She has made ten mistakes in verb tenses in her letter. Find and correct them. Dear Tutor, I am coming to Brighton College from Singapore, where I was a student for ten years. I did Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 already takeexaminations in Singapore in English, Biology, Computer and Maths. My highest score is for Computer: I got grade A. When I was a student in Singapore I also have a part-time job in a shop. My uncle owns a supermarket and so I helped him in the evenings. I used to worked there four nights a week and I think this was very good experience for me. At the weekends, I usually played volleyball with friends or, if the weather's bad, we have been to the theatre, which is very popular in Singapore. Because of my part-time job, I also did spend a lot of time studying at the weekend. I didn’t go to many other places. My father took me to Thailand once. Three weeks after we had returned he also went to Malaysia and took the whole family. This is a brief description of my background. Best wishes, Marina Exemplo 13 You should spend about 20 minutes on this task. You are a student at an English language school in Brighton and are living in private accommodation with other flat mates. You have not had hot water or heating for some time. The landlord’s workmen have tried to fix the problem but without success. Write a letter to the landlord. In your letter, • state your reason for writing • describe the problems and explain how you feel • propose a solution and risk the landlord to take action Write at least 150 words. You do NOT need to write any addresses. DICA DE GRAMMAR Veja que o phrasal verb to look forward é sempre seguido de to + ing: I am looking forward to seeing you soon. Em cartas formais nós usamos o simple present muito mais do que o present continuous: We look forward to hearing from you. Model answer Dear Mr. Jones, I am one of the tenants at your property in Upper Lewes Road, and am writing to complain about the fact that we do not have any hot water or heating in our house. As you know, we have been living in this house since September and have always paid our rent on time. However, we have had no hot water for last two weeks. This is making our lives very difficult, especially as it is now the middle of winter. Last week you said you would send a workman to our house within 3 days, but no one came. After calling many times, the workman eventually arrived at the house 5 days later. Unfortunately, he said he could not fix Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 https://www.ielts-exam.net/grammar/730/ https://www.ielts-exam.net/grammar/731/ the problem because the boiler was too old! We are now extremely unhappy about this solution. We are prepared to continue to rent your house but please arrange for emergency repairs to be made. We also request a 40% discount on our rent for the period we have been without any hot water or heating. We look forward to hearing from you. Shannon Brown Exemplo 14 You should spend about 20 minutes on this task. You are going on a short course to a training college abroad. It is a college that you have not been to before. Write a letter to the accommodation officer. In your letter, • give details of your course and your arrival/departure date • explain your accommodation needs • ask for information about getting to and from the college Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear ................. , DICA Cuidado com o spelling das seguintes palavras: graceful, sincerely, faithfully. Tenha certeza de que a linguagem que você está usando não é informal demais no caso da carta ser bem formal, ou ao contrário, cuidado para não usar linguagem formal demais se a carta for pra alguém que você conheça bem. Model answer Dear Sir/Madam, I am writing to inform you that I will be attending the Advanced Life Insurance course, being held from Tuesday 24th April until 27th April, at the University of Hartford. I will be arriving on the afternoon of Monday 23th and will be leaving on the morning of Saturday the 28th of April, so I will require a single room for this time. I would prefer my own bathroom, if this is possible, but do not mind sharing if I have to; however, as I am Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99 wheelchair bound, the room will have to be disability friendly. Could you please tell me how much this will cost and how I should make a payment? Do you accept VISA? As I do not know the area, I would also be grateful if you could provide some information about getting to and from the University. Will I need to take public transport from the station or is there a University bus service? Any information on what to see and do in the area would also be greatly appreciated. Thank you for your assistance. Alex Jones Gabriel Corso Pellens - gabrielpellens@gmail.com - CPF: 017.598.700-99