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Course Exam
Course Name: Human Factors Primer for Aviation Mechanics, Exam
Status: Enrolled (Withdraw)
Presented by: FAA Safety Team
Intro 1 Review Exam
Welcome to the exam for Human Factors Primer for Aviation Mechanics.
 One or more of your answers were incorrect. Review the questions below for the answers marked incorrect and resubmit your exam. Your exam score was 44%.
1 Aviation maintenance tasks must always have ______________ that take into consideration the possible consequences that can result
from the wide range of challenges that influence people.
Your Answer was Incorrect
 supervisor oversights
 safety nets
 FAA regulatory oversight
2 Which of the following is NOT considered one of the Dirty Dozen Human Factors?
 Lack of Communication
 Complacency
 Personal Minimums Checklist
3 Often associated with improved safety in the workplace, ______________ involves everyone understanding and agreeing on action to
be taken.
 being aggressive
 independent behavior
 teamwork
4 Human Factors stressors include:
 Working in dark, tight spaces, lack of resources to get the repairs done correctly, and long hours.
 Taking work breaks often.
 Letting your mind wander and think about hobbies, friends, and loved ones while completing redundant and arduous tasks.
5 Recommendations to reduce stress include:
 Maintenance of a healthy lifestyle with adequate rest and exercise, a healthy diet, limited consumption of alcoholic drinks, and avoidance of tobacco
products.
 Visiting a local pub or bar at least three times per week.
 Limiting sleep to 4 hours per night.
6 For more than a decade, the term “PEAR” has been used as a memory jogger, or mnemonic, to characterize human factors in aviation
maintenance. PEAR prompts recall of the four important considerations for human factors programs. These are:
Your Answer was Incorrect
 Procedures needed to do the job, Environment where the job is performed, Audits needed to ensure work was performed correctly, and Remediation
when the work is found to be incorrect.
 People who do the job, Environment in which they work, Actions they perform, and Resources necessary to complete the job.
 Policy that drives the need for a job, Employment of the right person to do the job, Ability of the person to do the job correctly, and Reliability of the
organization to think safety first.
7 Unintentional human error is ___________.
 avoidable if AMTs will learn to practice good human factors knowledge
 usually avoidable by those who always follow policies, procedures, regulations and best practices
 not avoidable
8 The good news about unintentional human error is that:
Your Answer was Incorrect
 it only occurs during the daytime hours.
 attention to detail and minimum regulatory compliance will eliminate any unwanted consequences.
 it is manageable if it is recognized as a human factor and policies, procedures, regulations and best practices are in place to control the unwanted
consequences.
9 When someone knowingly chooses to ignore established policies and or procedures, it is a(n) _________________ error.
 procedural
 best practices
 intentional
10
Intentional errors are considered violations because they totally circumvent established ________________
 FAA regulations.
 policies, procedures, regulations and/or best practices … safety-nets.
 organizational norms.
11
Whenever we encounter a time to choose “violate” or “not violate”, we must stay committed to the ______________ standard. It is the
only way to keep our industry safe.
Your Answer was Incorrect
 "Whatever we think might be best"
 "Whatever the company wants me to do"
 "Zero Violations"
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26/05/2021 Activities, Courses, Seminars & Webinars - Course Exam - FAA - FAASTeam - FAASafety.gov
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12
Communications human factors occur between the AMT and many people. According to the course lessons, lack of communication
between technicians could lead to ______________
Your Answer was Incorrect
 maintenance error and result in an aircraft accident or incident.
 procedural updates that will ultimately save the company time and money.
 better understanding of policy and procedures.
13
Zero tolerance of procedure and rule violations is and always has been _________.
Your Answer was Incorrect
 unacceptable because it is unachievable
 the "standard"
 expected whenever possible
14
In relation to the lack of awareness human factor:
Your Answer was Incorrect
 Not having the correct documentation or procedure is acceptable if you have done the procedure at least 21 times before.
 Experience and common sense alone will always prevail in order to create a safe procedure and work environment.
 Each time a task is started; it must be approached and treated with the same level of attention and detail as though it was being done for the first time.
15
The term “human factors” is easily described and it encompasses basically only the field of ergonomics.
Your Answer was Incorrect
 True
 False
16
A person is said to be fatigued when
Your Answer was Incorrect
 tools are missing at the end of the shift.
 the proper documentation for the procedure cannot be located.
 a reduction or impairment in any of the following occurs: cognitive ability, decision-making, reaction time, coordination, speed, strength and balance.
17
In the video, Dr. Johnson and Dagmar clearly described intentional human error as “violations” because they circumvent established
safety nets that were carefully crafted and designed to _________
Your Answer was Incorrect
 minimize the negative consequences caused by unintentional human errors.
 equalize the difference between the negative consequences experienced between intentional and unintentional human errors.
 maximize the negative consequences caused by unintentional human errors.
18
One of the most common human factors that all humans experience is _____________.
Your Answer was Incorrect
 making good aeronautical decisions
 human error
 clear communications that always results in safe maintenance practices
19
Types of unintentional errors include:
 having to use an outdated maintenance procedure because the most current one is not available.
 slips, carelessness, or mistakes
 using an unauthorized tool substitution
20
When faced with an ambiguous situation, an individual may use another’s behavior as a frame of reference around which to form his or
her own reactions. As this process continues, _____________ develop and stabilize.
 organizational best practice and policies
 group norms
 manufacturer recommended maintenance procedures
21
To avoid the negative effects of fatigue, an AMT should:
 Get eight to nine hoursof "on-the-job" sleep.
 Save highly technical tasks for the end of the shift.
 Avoid complex tasks during the bottom of their circadian rhythm along with maintaining adequate daily sleep and exercise.
22
Complacency is a human factor that typically develops _________________.
Your Answer was Incorrect
 due to an AMT’s desire to never make an error
 over time
 because organizations see it as a way to improve safety and reduce costs
23
14 CFR 121 regulations only require a company to provide a mechanic with 24 hours of off time during a work week and there are no
regulatory rest limits for general aviation mechanics. Many sleep and fatigue researchers believe that these regulations are:
Your Answer was Incorrect
 well designed and will provide all mechanics with adequate rest so that fatigue is never a factor in aviation maintenance.
 minimal and should never be considered adequate.
 designed to maximize a mechanic’s alertness while on the job.
24
Assertive behavior is the ability to:
Your Answer was Incorrect
 Visualize and actualize procedural "work-arounds" that will save time and money for the organization.
 Give supervisors and management the kind of feedback required to ensure that they will be able to assist the mechanic to do their job.
 Work behind the supervisor’s back with coworkers in order to get a job task completed on time.
25
In many cases, the reason a mechanic is willing to commit the violation error is because:
26/05/2021 Activities, Courses, Seminars & Webinars - Course Exam - FAA - FAASTeam - FAASafety.gov
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 It was clear that violation was the “only” choice despite the fact that it is unacceptable relative to policies, procedures, regulations, and best practices.
 The organizational culture supported (even encouraged) the behavior.
 The mechanic has ALL of the necessary data to make the correct safety decision.
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