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15/09/2021 19:14 Atividade Avaliativa 2: Revisão da tentativa https://eadfatec.cps.sp.gov.br/moodle20212/mod/quiz/review.php?attempt=39386&cmid=1182 1/4 Iniciado em Tuesday, 14 Sep 2021, 14:11 Estado Finalizada Concluída em Wednesday, 15 Sep 2021, 19:13 Tempo empregado 1 dia 5 horas Avaliar 10,00 de um máximo de 10,00(100%) Questão 1 Correto Atingiu 2,50 de 2,50 Página inicial / Meus cursos / Inglês II - 2º Semestre / Atividades / Atividade Avaliativa 2 Executive Phone Skills for Business Entrepreneurs by their nature spend a lot of time talking: talking to clients, talking to new prospects, talking to vendors and talking to friends about how long their work day is. A large portion of your conversational time will be spent on the phone, and most of it will be with people that you don't know. Proper telephone etiquette is crucial to good business communication. Cold Calling When making phone calls to drive new business for your company, your goal should always be to make the phone call itself a valuable experience for the person you are calling. If your sales prospect is not interested in talking, do not try to keep him on the phone; instead, take 10 seconds to ask if you may email or snail mail information to him, so he can read it at his own leisure. Only after your prospect is interested, should you attempt to relax into a phone call of any length. CHRON. Executive Phone Skills for Business. Disponível em: https://smallbusiness.chron.com/ Acesso em: 04 jun. 2021 (adaptado). Prospects: clientes potenciais Cold calling: prática de telefonar ou visitar alguém que não se conhece para vender algo To snail: enviar por correspondência comum A recomendação presente nesta norma de conduta, sobre o uso adequado das chamadas telefônicas por empreendedores, revela que a comunicação empresarial Escolha uma opção: a. não tem mais espaço para a correspondência tradicional. b. é mais eficaz mediante um telefonema. c. jamais deve durar mais do que 10 segundos. d. sempre permite tranquilidade ao gestor quando é feita por telefone. e. ainda necessita do e-mail ou do correio tradicional. https://eadfatec.cps.sp.gov.br/moodle20212/ https://eadfatec.cps.sp.gov.br/moodle20212/course/view.php?id=26 https://eadfatec.cps.sp.gov.br/moodle20212/course/view.php?id=26§ion=6 https://eadfatec.cps.sp.gov.br/moodle20212/mod/quiz/view.php?id=1182 https://smallbusiness.chron.com/ 15/09/2021 19:14 Atividade Avaliativa 2: Revisão da tentativa https://eadfatec.cps.sp.gov.br/moodle20212/mod/quiz/review.php?attempt=39386&cmid=1182 2/4 Questão 2 Correto Atingiu 2,50 de 2,50 What are the 5 most challenging moments in life? The five most challenging moments in life can include failures, losing a job, getting older, getting sick or injured, and the death of a loved one. Hiring managers often ask job seekers about their "____________________" and how they handled them, but no one should feel obligated to share too many personal details. In fact, when asked such a question, the best way to do it is to briefly mention the challenge with only minimal details and then focus on how you overcame it. The key part of this answer is to briefly explain how you grew from the challenge and what you learned. You can also talk about how you used what you learned to help others. You should never mention people by name, especially if it's something negative. Instead, keep the focus on how you overcame the challenge. "The idea is to make the best out of everything life throws at us. Remember, most of these situations are not under our control. So the logical method to deal with these circumstances is to accept and move on," writes Nabin Paudyal on Lifehack. LIVE CAREER. What are the 5 most challenging moments in life? Disponível em: https://www.livecareer.com/questions Acesso em: 6 jun. 2021. (adaptado). Make the best out of: tirar o máximo proveito de Considerando as ideias do texto apresentado acima, identifique a alternativa com as palavras corretas para completar a passagem do primeiro parágrafo. Escolha uma opção: a. toughest challenge b. tougher challenge c. tough challenge d. tough challenges e. toughest challenges https://www.livecareer.com/questions 15/09/2021 19:14 Atividade Avaliativa 2: Revisão da tentativa https://eadfatec.cps.sp.gov.br/moodle20212/mod/quiz/review.php?attempt=39386&cmid=1182 3/4 Questão 3 Correto Atingiu 2,50 de 2,50 Making Small Talk in Business Settings The first step to understanding how to make small talk is to understand the definition of this kind of conversation. Basically, small talk is a short, friendly conversation about a common topic. It can take place among friends, co-workers, or strangers. One reason why the ability to make small talk in business settings is so important is because it allows people to be friendly at work without getting too personal. Many companies and business organizations have rules for employees about which types of behavior and conversations are acceptable. When small talk is used correctly, it can help people communicate well without breaking company guidelines or social rules. When you have an opportunity to engage in small talk with other people, it's important to choose a good topic. Some of the most common small talk topics include: 1. Sports/athletes 2. Music/movies/books 3. Weather 4. Travel/tourism 5. Hobbies 6. Food/restaurants 7. Technology These topics are considered safe because even though people will have different opinions about them, the differences are unlikely to cause problems. For example, if you like Italian restaurants and your co-worker likes Mexican restaurants, this is just a matter of personal choice and not a major issue. STUDY.COM. Making Small Talk in Business Settings. Available at: https://study.com . Access on: 4th Jun. 2021 (adapted). A sentence you can use to begin a small talk conversation is Escolha uma opção: a. Are you Catholic? b. Do you earn well in this company? c. What do you think of President Biden? d. Does it normally rain much here, in March? e. What is your favorite part of a woman's body? https://study.com/ 15/09/2021 19:14 Atividade Avaliativa 2: Revisão da tentativa https://eadfatec.cps.sp.gov.br/moodle20212/mod/quiz/review.php?attempt=39386&cmid=1182 4/4 Questão 4 Correto Atingiu 2,50 de 2,50 Comparing Large and Small Companies Dawn Lepore - Former CIO, Charles Schwab Differences between large and small companies • Large companies have vast resources but do not move as quickly as small companies • Large companies make it harder to see beyond individual business silos • Small companies provide a greater sense of purpose and ownership than large companies, but smaller companies have to be much more frugal Advice for transitioning between large and small companies • When transitioning to a small company, must be cognizant that resources will be much more limited and that you will have to perform more tasks outside of your main role • When transitioning to a large company, you will have more resources, but it will be harder to get things done • When transitioning to a large company, it’s key to identify and build relationships with influencers in the organization LEAD EDGE CAPITAL. Comparing Large and Small Companies. Disponível em: https://leadedge.com/ Acesso em: 5 jun. 2021 (adaptado). Silos: reservatórios (usado com sentido figurado) Frugal: econômico (a) Cognizant: ciente Considerando o texto apresentado, avalie as afirmações a seguir. I. Como vantagens das pequenas empresas na comparação com as grandes, Dawn Lepore aponta a rapidez em movimentação e um senso maior de propósito e propriedade. II. Lepore aconselha, na transferência para uma empresa pequena, identificar e realizar as tarefas fora da função principal. III. Nas empresas grandes, segundo Lepore, são fundamentais os relacionamentos com pessoas influentes. É correto o que se afirma em Escolha uma opção: a. I, apenas.b. II, apenas. c. I e III, apenas. d. II e III, apenas. e. I, II e III. ◄ Atividade Avaliativa 1 Seguir para... 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