What is the purpose of the Desenho de Serviço phase in IT service management? To provide guidance for the design and development of services and s...
What is the purpose of the Desenho de Serviço phase in IT service management?
To provide guidance for the design and development of services and service management practices.
To detail aspects of service catalog management, service level management, capacity management, availability management, continuity management, information security management, and supplier management.
To detail changes and improvements necessary to maintain or add value to customers throughout the service lifecycle.
To provide guidance for the design and development of services and service management practices.
To detail aspects of service catalog management, service level management, capacity management, availability management, continuity management, information security management, and supplier management.
To detail changes and improvements necessary to maintain or add value to customers throughout the service lifecycle.
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Ed 
The purpose of the Desenho de Serviço (Service Design) phase in IT service management is to provide guidance for the design and development of services and service management practices. It involves detailing aspects of service catalog management, service level management, capacity management, availability management, continuity management, information security management, and supplier management. Additionally, it focuses on detailing changes and improvements necessary to maintain or add value to customers throughout the service lifecycle.
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