Change Management aims to ensure the systematic and standardized treatment of all changes that occur in the operational environment, minimizing the...

Change Management aims to ensure the systematic and standardized treatment of all changes that occur in the operational environment, minimizing the impacts resulting from incidents/problems related to service quality in these changes, and consequently improving the operational routine of the organization. Regarding the purposes of this process, choose the CORRECT alternative:


A Plan and control changes; schedule changes and releases; measure and control the process; and improve this process (continuous improvement).
B Plan without controlling changes; schedule changes and releases; measure and control the process; and improve this process (continuous improvement).
C Improve this process (continuous improvement); plan and control changes; schedule changes and releases; and measure and control the process.
D Schedule changes and releases; plan and control changes; measure and control the process; and improve this process (continuous improvement).