The main objective of most organizations is focused on the constant improvement of the services offered by IT areas. Therefore, the use of methodol...

The main objective of most organizations is focused on the constant improvement of the services offered by IT areas. Therefore, the use of methodologies and best practices for IT service management has become a fundamental practice to ensure success in the provision of these services. Analyze the following statements regarding methodologies and best practices for IT service management:
I- IT service improvement can be achieved through some quality techniques and tools.
II- Identifying chronic problems that interfere with service quality and detecting their causes through systematic methodologies enable the development of an action plan to solve these problems.
III- The ITIL model is a set of methods that should be followed in IT service management.
IV- Based on the ITIL model, seven quality tools are described that aim to eliminate or minimize controllable sources of variation in products and services, generating stable processes with predictable results.
V- ISO standards and standardizations can also be adopted as mechanisms for controlling service quality. Choose the CORRECT alternative:


A The statements I, II, IV, and V are correct.
B The statements II and III are correct.
C The statements II, III, and IV are correct.
D The statements I, IV, and V are correct.