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What feature does create reusable components to run common tasks in Virtual Agent conversations?
Agent transfer
Chat re-route
Virtual transfer
Topic blocks
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Exercícios Servicenow - Prova CSA 3
76 pág.

Exercícios Servicenow - Prova CSA 3

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ano passado

Analisando as opções apresentadas: 1. Agent transfer - Refere-se à transferência de um agente humano, não necessariamente à criação de componentes reutilizáveis. 2. Chat re-route - Isso envolve redirecionar uma conversa, mas não se relaciona diretamente à criação de componentes reutilizáveis. 3. Virtual transfer - Semelhante à transferência de agentes, não se relaciona com a criação de componentes reutilizáveis. 4. Topic blocks - Esta opção se refere a blocos de tópicos que podem ser usados para criar componentes reutilizáveis em conversas do Virtual Agent. A opção correta que se refere à criação de componentes reutilizáveis para executar tarefas comuns em conversas do Virtual Agent é: Topic blocks.

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Exercícios Servicenow - Prova CSA 3
76 pág.

Exercícios Servicenow - Prova CSA 3

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