Exercícios Servicenow - Prova CSA 3

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Mock Test 3 V2 - ServiceNow Certified System Administrator (CSA) Pergunta 1: Correto What allows users to see a time-stamped history of all actions taken within a record? Activity Stream (Correto) Form Activity Favourites Form History Explicação Users can view a time stamped history of all actions taken within a record by selecting the Activity Stream. An activity stream is a list of entries in records and conversations. Examples of activity streams include journal fields like comments and work notes that display in task records and Connect Chat conversations. Screenshot: Activity stream mention on an Incident form Learn more here!Pergunta 2: Correto (R) What notification actions can be accepted in provider notification definitions? Select 3 Answers from the below options. Conditional Actions > Virtual Agent (Correto) > Scriptable Actions (Correto) Flow Actions (Correto) Explicação You can enable provider notification definitions to accept actions as scriptable actions, flow actions, and Virtual Agent. You can select one of the following types of notification actions you would like to create from the Notification Action wizard. Scriptable Action Flow Action Virtual Agent Screenshot: The Actions related list which displays the Class of a particular action Notification Actions New Provider Action Search Name Search 1 to 3 of 3 Y All Name Class Created by Search Search Search Approve Notification Action admin Create Outage Notification Flow Action admin Decline Notification Action admin 1 to 3 of 3 Learn more here!Pergunta 3: Correto What type of Flow Designer Trigger is required to look up a record, update a field value and request an approval? Record-based (Correto) Schedule-based Role-based Application-based Explicação A Record-based Trigger is required to look up a record, update a field value and request an approval in Flow Designer. Screenshot: Example of a record-based trigger in the Flow Designer Flow Designer Data Learn more here!Pergunta 4: Correto Which one of the following is a definition for transform maps in ServiceNow? A map to determine relationships between fields displaying in an (Correto) Import Set to fields in an existing table A map used to trigger Business Rules before the data is queued in the outbound Web Service A map used to add data to encrypted fields A map that is used to store the history of the incident records Explicação A transform map is a set of field maps that determine the relationships between fields in an import set and fields in an existing ServiceNow table, such as Incident [incident] or User [sys_user]. Image: Import process transform External Data Sources Import Set Table Transform Target Tables JDBC CMDB User EXCEL IMPORT SET TRANSFORM Incident TABLE CSV Groups XML Location Learn more here!Pergunta 5: Correto What is mandatory to select when importing Microsoft Word documents as knowledge articles? Knowledge Base (Correto) Category Publish Short Description Explicação Selecting the Knowledge Base is mandatory when importing Microsoft Word documents as knowledge articles into a knowledge base. You must have Can Contribute access to at least one active knowledge base and the required role is knowledge. Screenshot: Importing a sample word document into a Knowledge Base Knowledge Learn more here!Pergunta 6: Correto What feature does create reusable components to run common tasks in Virtual Agent conversations? Agent transfer Chat re-route Virtual transfer Topic blocks (Correto) Explicação 'Topic blocks' feature creates reusable components to run common tasks in Virtual Agent conversations. Topic blocks simplify the topic authoring and maintenance process by enabling you to reuse standard procedures or actions across conversation topics. Screenshot: Example of contextual search topic block in a calling topic Virtual Agent Designer # Script Variables © Learn more here!Pergunta 7: Correto What is granted to non-administrators for them to be able to develop applications? The itil Role The developer Role Access Control Delegated Development (Correto) Explicação Delegated Development is granted to non-administrators in order for them to be able to develop applications. Screenshot: Assigning certain developer and deployment permissions for a specific application in the Development instance Manage Developers X Developers Groups Permissions for Abel Tuter Developer Name File Type Access ? Abel Tuter AT All File Types, Manage ACLs & Roles, Allo. All File Types Integrations Reporting Workflow Service Catalog Service Portal Flow Designer Tables Forms Security / Entitlement Manage ACLs& Roles Programming Tools ? Allow Scripting Deployment ? Publish To Upgrade App Update Set Publish To App Publish To App Repo Store Cancel SavePergunta 8: Correto What are the three reasons to use ServiceNow Mobile apps? Select 3 Answers from the below options. Ability to submit, view, and update requests, issues, and tasks (Correto) Push notifications for access to important information instantly (Correto) Global search to find people, service and items, and articles (Correto) No authentication required to access the data Allows multiple logins to an instance Explicação ServiceNow Mobile apps provide: Ability to submit, view, and update requests, issues, and tasks, Global search to find people, services and items, and articles, Push notifications for access to important information instantly. Image: Different ServiceNow mobile apps My Hello, Jessica Hello, Kerry My Task Map Welcome to to April San Now DC D * Onboarding Now Mobile Agent Learn more here!Pergunta 9: Correto What are the Incident Database views for the Service Management plugin in the base system? Select 3 Answers from the below options. incident_metric (Correto) incident_time_worked (Correto) incident_state incident_sla (Correto) Explicação The Incident Database views for the Service Management plugin in the base system are: incident_sla, incident_metric, and Screenshot: List of Incident Database views vicenow New Y Learn more here!Pergunta 10: Correto Where do the ServiceNow client-side scripts execute? Web Browser (Correto) ServiceNow Database Internet Application Server Explicação ServiceNow client-side scripts run in a web browser. The web browser is the client and is the only thing that is installed on the client. Client scripts allow the system to run JavaScript on the client (web browser) when client- based events occur, such as when a form loads, after form submission, or when a field changes value. Screenshot: Example of a client script for creating child incidents that will run on the web browser D Learn more here!Pergunta 11: Correto What are the three key attributes of every field? Select 3 Answers from the below options. Field Label (Correto) Location Field Name (Correto) Value (Correto) ID Explicação Every field has three key attributes: 1. Field Label, 2. Field Name, and 3. Value. Screenshot: Key field attributes for a random field on the Incident table Global Label Value a Name Learn more here!Pergunta 12: Correto (R) Which feature enables you to add related entries for Identification and Reconciliation Engine Identification (IRE) rules? CMDB Data Manager CI Class Manager (Correto) IntegrationHub ETL Service Graph connectors Explicação You can use the CI Class Manager to add related entries for IRE identification rules. Identification rules are used to uniquely identify Cls in the CMDB as part of the identification and reconciliation process. Each CMDB class can be associated with a single identification rule. Screenshot: The Identification Rule for a CI in the CI Class Manager Training Manager Application Rule Identification Rule Name Embries (1) + Add Priority Related Entries (0) Learn more here!Pergunta 13: Correto Which of the following tabs are used to configure an email notification? Select 3 Answers from the below options. Who will receive (Correto) What the subject is When to send (Correto) Which email template What it will contain (Correto) Explicação Use the following tabs in the Notification form to configure an email notification: When to send (Conditions required to send the notification), Who will receive (Recipients of the notification), What it will contain (Contents of the notification). What Digest will contain (Contents of the email digest, if the notification can be delivered in a digest). Screenshot: The main notification tabs when configuring an email notification +Pergunta 14: Correto What allows you to see more information on the same screen real estate when using Visual Task Boards? Card Groups Compact Cards (Correto) Minimise Tasks Card Thumbnails Explicação Compact Cards allows you to see more information in the same screen real estate when using Visual Task Boards. Compact Cards decreases the lane width and card information. Thumbnail images do not appear on the card in this mode. Screenshot: Enabling 'Show Compact Cards' on the Visual Task Board D by group 0 Configuration X The My 0 . Sales 6 Advanced Settings Learn more here!Pergunta 15: Correto What types of permissions can be configured in an access control rule? Select 3 Answers from the below options. Users Groups Roles (Correto) Script that sets the 'answer' variable to true or false (Correto) Conditions (Correto) Explicação Rules for access control lists (ACLs) restrict access to data by requiring users to pass a set of requirements before interacting with it. An ACL rule only grants a user access to an object if the user meets all of the matching ACL rule's permissions. 1. The condition must evaluate to true. 2. The script must evaluate to true or return an answer variable with the value of true. 3. The user must have one of the roles in the required roles list. If the list is empty, this condition evaluates to true. 4. [Record ACL rules only] The matching table-level and field-level ACL rules must both evaluate to true. In summary, Conditions, roles, and a script that sets the 'answer' variable to true or false can be configured in an access control rule.Screenshot: Example of an Incident ACL Learn more here! Pergunta 16: Correto What IT challenges can be solved with the CMDB? Select 3 Answers from the below options. Capture known Configuration Items (Cls) Consolidate disparate Configuration Item (CI) data into a single (Correto) Configuration Management Database Store well-defined relationships Make sense of data to drive decisions and services (Correto) Regularly maintain complex data for accuracy (Correto) Explicação Some of the IT challenges that can be solved with the CMDB are: consolidating disparate Configuration Item (CI) data into a single Configuration, regularly maintaining complex data for accuracy and making sense of data to drive decisions and services.Screenshot: End-to-end service and infrastructure visibility via a ServiceNow CMDB solution Operator Workspace Order Status + - Details Service Map - Order Status History map - in Progress Related Items 0 Cloud Cloud Learn more here! Pergunta 17: Correto What role is required to toggle the template bar and apply global templates to the forms? No special role (Correto) template_admin template_editor form_adminExplicação No special role is required to access the template bar or apply available templates. You can toggle the template bar, which hides or shows it for all forms. The template bar appears at the bottom of the form. You can click a template, which appears in blue text, to apply them to the form. Depending on your access, you can use the template bar to apply, edit, and create templates. The ability to configure or apply templates created by others depends on user access controls within the template. Screenshot 1: Toggling the template bar and applying an available template to the incident form as a user with no role Favorites History Platform Analytics Workspace Incident INC0010002 IncidentPergunta 18: Correto Which of the following aspects of the Service Catalog application can a user with only the Catalog Administrator role manage? Select 3 Answers from the below options. Catalogs (Correto) Categories (Correto) Catalog Item (Correto) Scripting functions Business Rules Explicação Users with the Catalog Administrator [catalog_admin] role can manage the Service Catalog application, including catalogs, categories and items, but not including scripting functions available to administrators [admin]. Screenshot: A Catalog Administrator view on the Catalog Administration modules ser Learn more here!Pergunta 19: Correto What phase of the Report Designer allows you to choose colours, title and chart properties? Style (Correto) Data Type Configure Explicação You can choose colours, title and chart properties under the Style tab. You can define the report grouping under the Configure tab. You can select the visualisation format under the Type tab. You can enter a Report name, Source type and a table or data source under the Data tab. Screenshot: Options under Style tab in a sample pie chart report Training D > > [Catalog] Open Request Items by Stages Open Request by Stages Large a 2 Back Learn more here!Pergunta 20: Correto How do you define conditions that are evaluated against users to determine which users can access catalogue items? Catalogue UI Policies [catalog_ui_policy] Catalogue Client Scripts [catalog_script_client] Service Catalogue Configuration / Properties User criteria [user_criteria] (Correto) Explicação User Criteria [user_criteria] defines conditions evaluated against users to determine which users can access catalogue items. Screenshot: Example of user criteria that is used to allow access to certain users DPergunta 21: Correto (R) Which of the following defines an application service in the best way? An application service monitors services in an organisation. It provides standard fields and values for tracking life-cycle stages. It is a set of interconnected applications and hosts configured to (Correto) offer a service to an organisation. It supports multiple configuration strategies. Explicação An application service is a set of interconnected applications and hosts configured to offer a service to the organisation. Application services can be internal, like an organisation email system or customer-facing, like an organisation website. You can use the Application Services module on the CSDM navigation pane to create your application service. An application service has an entry point, which lets users access the application service. If you are at the planning stage and do not know the entry points for an application service, you can create the application service without entry points. Such an application service is referred to as an empty application service, to which you can add entry points at any later time. All application services created in the wizard are set with the application service classification. Service Mapping, if activated, can automatically discover and map application services as described in Application service mapping. A discovered application service contains the Cls and the connections between them that Service Mapping discovered and mapped. Screenshot: The topology map for an Application Service in ServiceNow Learn more here!Pergunta 22: Correto What field attributes can a UI policy action change on a form? Select 3 Answers from the below options. Mandatory (Correto) Prevent cell editing Change colour Visible/hidden (Correto) > Read-only (Correto) Explicação A UI policy specifies one or more actions to take when the policy is triggered. A UI policy action can change fields on a form to be mandatory, visible/hidden, or read-only. Mandatory field is a choice list for specifying how the UI policy affects the mandatory state of the field. Visible is a choice list for specifying how the UI policy affects the visible state of the field. Read only is a choice list for specifying how the UI policy affects the read-only state of the field. Choice options for the above actions are: Leave alone True FalseUI policy actions are applied only if all of the following conditions are met: 1. The UI Policy is Active 2. The items in the Conditions field evaluate to true 3. The field specified in the UI policy action is present on the specified form Screenshot: Example of a UI Policy with actions that set certain fields Mandatory on the Incident form Global for Delete Application > When to Apply Related inks Actions - leave done description 2 Learn more here!Pergunta 23: Correto What sections on the Reports page allow you to see the different audiences and their visibility on the reports? Select 4 Answers from the below options. All (Correto) My reports (Correto) Global (Correto) Group (Correto) Owner Team Manager Department OrganisationExplicação You can view a list of reports and create reports from the Reports list. You can sort and filter the search results using the standard report list controls, such as by clicking tabs, column headings, or the favorites icon. You can also select the gear icon next to the a report' button to configure the columns displayed in the Reports list. You can filter the Reports list based on the audiences with the following tabs: My reports: Reports that you created. Group: Reports that have been shared with you and with the groups that you are a member of. Global: Reports that are available to everyone. All: All reports that you have access to (Global, Group, and My reports). Screenshot: Different sections on the Reports page based on the audiences Training D Global reports Reports Group Global All Search Type Title Table Scheduled Published Resource Active HR Cases HR Case core case] Configuration Active HR Cases Table by Topic Category Case [sn core case] Service Catalog HR Reports 42 Approvals Requested Approval Reports Case Satisfaction Survey 30 Metric Result metric Getting Started View Run 42 Cases Awaiting Approval Approval Create New Cases By Priority HR Case hr core Scheduled Reports Import Tables Certifications Assigned Certification Task Header Footer Templates 42 High Priority HR Case core case] Learn more here!Pergunta 24: Correto What form action updates an existing record and keeps the form open? Insert Insert and Stay Update Save (Correto) Explicação Selecting Save in the form updates an existing record and keeps the form open. Screenshot: Selecting 'Save' from the Incident form context menu to save the changes and remain on the page ser D + Learn more here!Pergunta 25: Correto What scores are found on the CMDB health dashboard? Select 3 Answers from the below options. Connectedness Completeness (Correto) Compliance (Correto) Correctness (Correto) Explicação The health dashboard provides a single view of the quality of data at the CMDB, CI class and CI levels using completeness, correctness and compliance scores. An added challenge to consolidating and maintaining the CMDB is capturing unknown Cls, inconsistent data quality, and ill-defined relationships. Correctness is a KPI that is an aggregation of the Orphan, Staleness and Duplicate metrics according to the correctness scorecard weight settings Completeness is a KPI that is an aggregation of the Required and Recommended metrics according to the completeness scorecard weight settings. Compliance is based on the results of actual CMDB audit runs. Screenshot: CMDB Health Dashboard CMDB Dashboard All ? Relationship Manage Jobs + Overall Last updated: 2016 26 19:06:47 65% Completeness 98% Compliance 0% Correctness 97% Completeness Last updated: DE Compliance Last updated: 27 16:45:21 Correctness Last updated: 27 98% 0% 97% Recommended 504/292322 1% Audit 610/615 99% Duplicate 334/299115 1% Required 29/292322 1% Orphan 65/299115 1% Staleness 7203/299115 2% Learn more here!Pergunta 26: Correto What is the auto-populated table name prefix when creating a new custom table in the global application? u_ (Correto) X_ Z_ Explicação A custom table is defined as any non-ServiceNow provided table you create or install on the Now Platform. When creating a new custom table in the global application, the table name is automatically prefixed with 'u_'. Screenshot: Example of a custom table with an auto-populated prefix D Global * from Related Links Learn more here!Pergunta 27: Correto What is a CI? Select 3 Answers from the below options. Configuration Item (Correto) Tangible (e.g. hardware, software, servers) entities (Correto) configuration_admin role Configuration Management Database Intangible (e.g. business services, email) entities (Correto) Explicação A configuration item (CI) is both tangible (e.g. hardware, software, servers) entities or intangible (e.g. business services, email) entities. The configurations are stored in a configuration management database (ServiceNow CMDB) which consists of entities called Configuration Items (CI) that are part of your environment. A CI may be: A physical (tangible) entity, such as a computer or router A logical (intangible) entity, such as an instance of a database Conceptual, such as a Requisition Service Screenshot: List of Configuration Items grouped by their class D a I Learn more here!Pergunta 28: Correto What report type requires access to the data to view it? List report (Correto) Bar chart Donut chart Pie chart Explicação Reports that present aggregate data such as pie, donut or bar charts do not require access to underlying data. In general, visualised data as a graphic report (and not limited by business rules) is always visible to the shared users and published reports. Graphic reports are all reports except for list reports. Screenshot: Clicking on the pie chart does not display the list of corresponding records if access is restricted D Learn more here!Pergunta 29: Correto What sorting options are available by default on the knowledge article list when opening a knowledge base from the service portal? Select 3 Answers from the below options. Views (Correto) Rating Alphabetical (Correto) Newest (Correto) Category Explicação You can sort knowledge articles by Views, Newest and Alphabetical attributes in both ascending and descending orders when opening a knowledge base from the service portal. You can additionally refine the article list by applying filters such as their category and rating. Views: sorts by the number of article views. Newest: sorts by the date created or updated. Alphabetical: sorts alphabetically by the article Short description field. Relevancy: sorts by relevance to the search term. Screenshot: Sorting knowledge article search results on the Service Portal Search (minimum 3 characters) English 34 Results Sort by Views Newest Alphabetical Showing IT Clear All About Windows 10 IT Operating Systems Windows Introducing Windows 10 Windows 10 is full of new features and improvements. Take a look at the highlights! Ready, set, Start menu The Start menu is back-and it's more personal, more organized, and more fun than before. Select the Sta. Boris Catino 0 Views about a year ago ***** Learn more here!Pergunta 30: Correto (R) Where can you view how a catalogue item appears in a conversational interface and modify the item if required? In Search In Workspace In Service Portal In Catalog Builder (Correto) Explicação In Catalog Builder, you can view how a catalogue item appears in a conversational interface and modify the item if required. Image: Catalogue item creation process Catalog admin creates Business owner gathers Business owner creates Preview catalog items Pre-publish flow templates for a catalog requirements catalog items from templates on multiple channels business group that provide prefilled values and controls Now Mobile Virtual Agent Catalog Select a template Provide item details Published Welcome to Catalog Choose category location Stort creating your new catalog Item Define your questions - Configure settings creating your new Grant user Select fulfillment process Create or configure fulfillment steps Review and submitScreenshot: Catalog Builder dashboard now Catalog Builder Dashboard Catalog items Catalog item templates Hi Ali, Recently updated items Name State Welcome to Catalog Builder! Group Modifications Draft Request Accommodations Publis Start creating your new catalog item How can help you? Create a new catalog item using one of our existing Create a new catalog Item Web Conferencing Publis templates to make it available to users who search and browse the SSL Certification Publis Payment Increase Publis Employee Profile Update Publis Manage Knowledge Ownership Group Start creating your new template Create case from question Create a new catalog item template that users will be able to use as a foundation for their individual Create a catalog item template What can we help you with? Publis catalog items. Learn more here!Pergunta 31: Correto Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data? List Context Menu Value Context Menu Record Context Menu Column Context Menu (Correto) Explicação The Column Context Menu displays actions that involve creating quick reports, configuring lists and exporting data. Access the List column context menu, also called a right-click menu, by clicking the menu icon at the top of a list column or by right-clicking the column heading. Screenshot: Right-clicking a column heading to display the list column context menu Learn more here!Pergunta 32: Correto Which would be included in the results on the menu when entering 'service' in the filter navigator? Select 2 Answers from the below options. Any module with a name containing 'service' (Correto) Only applications, sections and modules with names containing 'service' Only applications with a name containing 'service' All modules and sections within the Service Desk application (Correto) Explicação Any applications, sections or modules with names containing 'service' (or other words containing service, such as services and serviced) would appear in the results. Besides, any applications, sections or modules related to those containing 'service' would also appear. To rephrase it, when you search for a keyword in the filter navigator, it displays any menu item that contains the keyword with all the underlying modules and sections, even if they don't have the keyword in their names. Screenshot: Searching for 'service' in the filter navigator ser vicenow D Make your life easier, create aPergunta 33: Correto Which of the following workflow types does the Now Platform provide? Select 3 Answers from the below options. Information Technology (IT) (Correto) End User Customer (Correto) Employee (Correto) Explicação The Now Platform provides Information Technology (IT), Employee, and Customer workflows. Build the future of IT, create connected, engaging experiences for your employees, and drive customer loyalty with connected digital workflows. Image: Different Now Platform Workflows Now Platform IT Employee Customer Workflows Workflows Workflows Learn more about IT workflow! Learn more about Employee workflow! Learn more about Customer workflow!Pergunta 34: Correto What is the recommended way to share a report? Select Share (Correto) Download as PDF Email an attachment Publish to an instance URL Explicação Using the Share option on the upper right side of the report form is recommended to share a report. Sharing ensures the report data is always up to date when the report is run. Other options generate a static report or make it publicly available. Screenshot: Sharing a report to groups and individuals via the Share option DPergunta 35: Correto What are some of the benefits often recognised by branding your instance? Select 3 Answers from the below options. Reduce service desk calls Gain user trust (Correto) Create a shared identity (Correto) Share comprehensive assignment rules Accelerate adoption rates (Correto) Explicação Branding your instance can create a shared identity, gain user trust and accelerate adoption rates. Screenshot: Configuring the instance branding by setting the company logo, colours and other styles D a System the of * and Page header unless the users mage for + Date Time format 24 background divider Learn more here!Pergunta 36: Correto What are the different ways for ServiceNow tables to be related to each other? Select 4 Answers from the below options. Zero-to-Many Many-to-Many (Correto) One-to-One One-to-Many (Correto) Extensions (Correto) Database Views (Correto) Explicação Tables can be related to each other in one of these ways: One-to-Many, Many-to-Many, Database Views, and Extensions.Screenshot 1: Example of One-to-Many and Extension relationships for the Incident table D Screenshot 2: Example of a Many-to-Many relationship between 2 tables (i.e. via an M2M table) ser D Screenshot 3: Example of a Database View relationship between the Incident and the Task SLA tables ser vicenow D Learn more here!Pergunta 37: Correto Which of the following record operations can be secured by ACL rules? Select 3 Answers from the below options. save_as_template (Correto) edit_task_relations (Correto) download_attachment personalize_choices (Correto) import_to_excel Explicação ACL rules can secure the following record operations: execute, create, read, write, delete, edit_task_relations, edit_ci_relations, save_as_template, add_to_list, list_edit, report_on, report_view, and personalize_choices. With user cannot define relationships between task tables. 'save_as_template' is used to control the fields that should be saved when a template is created. With the user cannot right-click a choice list field and select 'Configure Screenshot: Different operation options on an Incident ACL D - Definition Learn more here!Pergunta 38: Correto What are the different levels of ServiceNow security before an end-user can perform CRUD (Create, Read, Update, Delete) operations on a table? Select 3 Answers from the below options. Database Access (Correto) 3rd Party Application Security Application and Modules Access (Correto) Anonymous Access User Authentication (Correto) Explicação Security is built into all levels of the Now Platform. User Authentication / Login, Application and Modules Access and Database Access are the different levels of ServiceNow security before an end-user has the capability to perform CRUD (Create, Read, Update, Delete) operations on a table. You can: Configure login security options to control access to your instance. Assign Roles to control access to features and capabilities in applications and modules. Set up Rules for access control lists (ACLs) to restrict access to data by requiring users to pass a set of requirements before interacting with it. Image: ServiceNow High-level Security Layers IDS APP NODES IDS FIREWALL SERVICES LAYER LAYER INTERNET SERVICENOW CUSTOMER APP SERVER SIEM DATABASE Learn more on Login and authentication security here! Learn more on Application and Modules Access via Roles here! Learn more on Database Access via Access Control List Rules here!Pergunta 39: Correto Which of the following statements are true about import sets? Select 3 Answers from the below options. Import Sets cannot add data to encrypted fields (Correto) You can import data from several different file formats or external (Correto) data sources Creating an extremely large import set can cause delays and (Correto) system outages The Import Set Deleter scheduled job cleans up all import set data every day at midnight Transform map is the conversion of data from an import set table to another table. Explicação Creating an extremely large import set can cause delays and system outages. Import Sets run as user System and therefore cannot add data to encrypted fields. You can import data from several different file formats or external data sources. Transform map is a set of field maps that define the relationships between fields in an import set and fields on a table. The Import Set Deleter scheduled job cleans up old import set data (i.e. older than 7 days) every day at midnight. Screenshot: Importing data from an external data source servicenew D Learn more here!Pergunta 40: Correto When using the Service Portal, how do end users typically access the service catalogue? Under Request Something (Correto) In the Community Under System Status In the Knowledge Base Explicação When using the Service Portal, end users typically access the service catalogue by clicking on the Request Something. Screenshot: Selecting Request Something on the Service Portal homepage to access the service catalogues servicenow How can we help? Request Something Knowledge Base * Get Help Community Learn more here!Pergunta 41: Correto Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow? Related Lists Order Guides Request Types Variable Types (Correto) Explicação Multiple Choice, Single Line Text, and Select Box are different Variable Types in ServiceNow. The multiple-choice variable creates radio buttons for question choices. The single-line text variable creates a field to enter a single line of text. The select box variable creates a list from predefined question choices.Screenshot 1: Multiple Choice Variable Favorites History Workspaces Variable Type of LDAP server Search Variable *** Update Copy Delete Type of LDAP server Application Global Active Mapto field Mandatory Multiple Choice Read only Catalog item New LDAP Server Q Hidden Order Question Annotation Type Specifications Default Value Permission Availability the Question that explains the options available to the when item * Question DAP server * Name server Tooltip Update Copy Delete Y Question Choices Order Search Actions on selected New Question Type of a Text Value Order Inactive Active Directory ActiveDirectory 100 false Other Other 200 false Insert Screenshot 2: Single Line Variable Favorites History i Variable What is the name of the. SearchScreenshot 3: Select Box Variable Favorites History Workspaces Variable Are you developing for Android or Search Variable = Are you developing for Android or Update Copy Delete & Application Global Active Select Box Mandatory Request Developer Project Q only Order Hidden Question Specifications Default Value Permission Availability the Question that the to when ilem * Question Are you developing for Android or * Name Update Copy Delete Y Question Choices Order Search Actions selected New Question Are you developing for Android or IOS? a Text Value Order Inactive Android android 100 false OS 200 false Both both 300 false Insert Learn more here!Pergunta 42: Correto Which of the following are true regarding Flow Designer? Select 3 Answers from the below options. Provides automation tools (Correto) Requires scripting experience Integrates with third party systems (Correto) Saves time (Correto) Explicação Flow Designer automates business logic, integrates with third party services and saves time. It does not require scripting expertise. Screenshot: Example of a no-code flow with complex structured data in a graphical interface Flow Designer Learn more here!Pergunta 43: Correto Which of the following is the best practice when configuring Assignment Rules or Predictive Intelligence? Select 4 Answers from the below options. Setting an Assignment group based on Category and (Correto) Subcategory. Setting an Assignment group based solely on Subcategory (Category = None). Setting a User based on Category and Subcategory. (Correto) Setting an Assignment group and User based on Category and (Correto) Subcategory. Setting an Assignment group and User based on the Short (Correto) description. Explicação When configuring Assignment Rules or Predictive Intelligence, it is best practice to: Setting an Assignment group and User based on Category and Subcategory, Setting a User based on Category and Subcategory, Setting an Assignment group and User based on the Short description, and Setting an Assignment group based on Category and Subcategory. You should not set an Assignment group based solely on Subcategory (Category = None). The customer will not see the Subcategory with a Category set to None. Screenshot: Example of an Assignment rule for High Priority Incidents based on Priority and Category ser D + Learn more here!