POLI2_04

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LÍNGUA INGLESA – PRÁTICA ORAL II
Aula 4 – APPOINTMENTS AND CONTACTS
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
In this lesson, you’ll be capable of: 
Making a professional appointment. (Fazer um contato profissional)
Making and/or canceling a professional appointment. (Marcar e/ou cancelar um contato profissional).
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
MAKING APPOINTMENTS 
For business and daily activity reasons, we often make arrangement. In making appointment, we will use some expression for asking to meet, setting the time, agreeing and disagreeing the suggested time, and changing the time.
To make and cancel an appointment you need to be able to: 
make an apppointment, 
respond to an appointment and 
cancel an appointment. 
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
English Vocabulary - Appointments & Reservations
http://www.youtube.com/watch?v=waN0cJ2S2Xk&feature=related 
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
ASKING TO MEET 
Are you available on the 17th? 
Could we meet 10 am on Monday 4th of July?
How does the 3rd sound to you? 
Are you free next week? 
Would Friday suit you?
Is next Tuesday convenient for you? 
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
Is next Tuesday convenient for you?
What about sometime next week?
How does the next July 5th sound to you?
Would tomorrow be good for you?
Is it possible for us to meet next Thursday?
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
Making Appointments
http://www.youtube.com/watch?v=5WaVnZLKKM4&feature=related 
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
For asking to meet more politely:
I possible, I would like to come by and see you tomorrow.
I was wandering if we could get together next week.
Is there good time for us to get together on Monday? 
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
RESPONDING TO AN APPOINTMENT: AGREEING OR REJECTING 
Yes, Monday is fine. 
Monday suits me. 
Thursday would be perfect. 
I’m afraid I can’t on Monday.
I really don't think I can next week at 10 p.m.
I wish I could, but I have to pick my mother up.
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
SUGGESTING AN ALTERNATIVE TIME
I'm afraid I can't on the 3rd. What about the 6th?
I'm sorry, I won't be able to make it on Monday.
Could we meet on Tuesday instead? 
Ah, Wednesday is going to be a little difficult. I'd much prefer Friday, if that's alright with you. 
I really don't think I can on the 17th. Can we meet up on the 19th?
How about next Friday, instead?
Maybe 11. am, instead?
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
 RESCHEDULING AN APPOINTMENT
If you must reschedule or cancel an appointment, be sure to do so as soon as you know of the change in your schedule.	
You know we were going to meet next Friday? Well, I'm very sorry, but something urgent has come up.
I'm afraid that I'm not going to be able to meet you after all. Can we fix another time?
Something has just cropped up and I won't be able to meet you this afternoon. Can we make another time?
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
Can we postpone our appointment?
Let's see if we can find another day when we could get together.
Could we postpone till Thursday?
Could we move it up? (i.e. move it to an earlier time) / Could we move it up slightly?
Could we move it up one hour? / Could we move it up to 12 o'clock?
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
How to make an appointment on the phone
http://www.youtube.com/watch?v=zmuRyKBn12w 
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
CANCELLING AN APPOINTMENT
In business and in life, you never know what's going to happen, and so if something unexpected comes up and you can't make it to a scheduled appointment, what will you do? Here are some sentences you can use for this situation. You can cancel an appointment as follows:
Unfortunately, due to some unforeseen business, I will be unable to keep our appointment for tomorrow afternoon. 
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
Would it be possible to arrange another time later in the week? 
I’m afraid that I have to cancel our meeting on Wednesday, as something unexpected has come up. 
You know we were going to meet next Friday? Well, I'm very sorry, but something urgent has come up. 
I'm afraid that I'm not going to be able to meet you after all. Can we fix another time?
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
http://www.youtube.com/watch?v=KLayQyc-zfM 
APPOINTMENTS
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
TALKING TO CO-WORKERS
The ability to make small talk is an invaluable asset when dealing with others whether in a social setting, around the neighborhood, or in the workplace. This skill enables an individual to expand his or her circle of friends, network of business contacts, and list of social acquaintances.In the workplace, there are many occasions when small talk is appropriate: in the elevator, at the water cooler, waiting for a staff meeting to begin, in a lineup at the copier, or in the cafeteria. Dead silence is uncomfortable; remarks of some kind are called for.
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
This is an opportunity to make a positive impression. Be the first to speak, smile confidently, make eye contact and comments.Making small talk can be worthwhile and fun. People are interesting and everyone has a story. Na open and smilling approach
may bring you your new best friend, romantic interest or become a valuable business asset. At the very least, you'll establish a closer relationship with a co-worker, and after you've repeated the process several times, your circle of friends at work will increase. The whole atmosphere in the workplace will be positively affected. Staff morale will improve and projects requiring teamwork will be facilitated. 
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
DIALOGUE 1
Clinic: Hello, Cityview Clinic.
Patient: Hello, I'm calling to make an appointment.
Clinic: Medical or dental?
Patient: Medical, please.
Clinic: Can you hold one moment? I will connect you
Clinic: Hello, how can I help you?
Patient: I'd like to make an appointment for a check-up.
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
Clinic: Have you been here before?
Patient: No, I haven't.
Clinic: We have an opening on Friday, October 12th at 3 o'clock.
Patient: I'm sorry, I work on Friday's. Do you have any appointments available on Monday or Wednesdays?
Clinic: Our first Monday appointment would be October 22nd at 9 in the morning. Could you make that?
Patient: Yes, that would be fine.
Clinic: What is your name?
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
Patient: Luci Garcia.
Clinic: What is your phone number?
Patient: 764-2110.
Clinic: Is that the 206 area code?
Patient: Yes, that's right.
Clinic: What is your date of birth?
Patient: 10/13/63.
Clinic: How will you be paying for this appointment? Do you have health insurance or medical coupons?
Patient: No, I don't. Can you tell me what the charge would be for this visit?
Clinic: We charge by sliding scale. You will need to bring your last 2 pay-stubs, an ID, and a 10$ deposit. 
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
Please come 1/2 hour before the time of your appointment to fill out a medical history.
Patient: OK. I will do that. Do your doctors and nurses speak Spanish?
Clinic: We do have some doctors and nurses on staff that speak Spanish. Would you prefer that?
Patient: Yes, please.
Clinic: OK. I've noted that on the schedule. We will see you on Monday, October 22nd at 9 for a physical check-up. Plan on spending about 1 hour at the clinic.
Patient: Thank you. Good-bye.
Clinic: Good-bye.
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
DIALOGUE 2
Alice: We're having a meeting tomorrow. Can you make it? Kevin: When is it taking place?  Alice: We're planning on 10 o'clock. Is that OK?  Kevin: Yes, that'll be fine.  Alice: We're going to go over the suggestions to improve customer’s communication.  Kevin: Good. I have some suggestions I’d like to make.  
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
Alice: Frank is also going to make some suggestions on improving sales in China.  Kevin: That'll be interesting. He's got keen insights.  Alice: Yes, he's going to outline some new sales strategies.  Kevin: Is Alan attending?  Alice: No, he's flying to San Francisco and won't be able to make it.  Kevin: Oh well.  
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
Making an appointment (Listen English through short clips)
http://www.youtube.com/watch?v=bEjE7u-cmqM 
Tema da Apresentação
AULA 4 – APPOINTMENTS and CONTACTS 
LÍNGUA INGLESA – PRÁTICA ORAL II 
Tema da Apresentação