PRÁTICA ORAL II- teste de conhecimento - ESTÁCIO

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TESTE DE CONHECIMENTO – PRÁTICA ORAL II 
 
UNIDADE 01 - PERSONAL INTRODUCTION 
 
1 
 Questão 
 
 
It is 5 pm, you are leaving your office, you say to your colleague: See you on 
Monday, have a nice weekend. He answers: ___________ 
 
 
b) You too. 
 
d) Yeah. 
 
e) So-so. 
 
a) Who knows? 
 
c) I hope not. 
 
2 
 Questão 
 
 
Well, we know that there are many ways to introduce yourself and people. 
Choose which one is the best to introduce yourself: 
 
 
Hi, I'm Carla. Nice to meet you. 
 
3 
 Questão 
 
 
Why is there a tendency for 'informality' in communication in American 
society? 
 
 
Because American people have always shown great difficulty in 
learning the peculiarities of formal language. 
 
Because we show more respect to other people by being formal rather 
informal. 
 
Because it is much harder for ordinary people to tell the difference 
between formality and informality. 
 
Because many of the earliest American immigrants came from countries 
where governments and churches were very strict, very formal. In 
America, the immigrants became enthusiastic defenders of all kinds of 
freedom, including informality as a basis for communication. 
 
Because the immigrants were brought up in a kind of society which 
valued free spirit and freedom . As a consequence, people felt they 
should allow other people to make their own choices about being 
'formal' or 'informal'. 
 
Explicação: 
In American society, INFORMALITY is valued very highly. This attitude stems 
from their history. For a long time, the majority of the people in America had either 
themselves come from somewhere else or were only second or third generation 
Americans. We were a country of foreigners. Consequently, people were not judged 
according to the families they were born into but by how hard they worked and how 
they contributed to the society. 
In addition, many of the earliest American immigrants had escaped from 
governments and churches that did not tolerate their kinds of people or ideas. In 
America, they became enthusiastic defenders of all kinds of freedom. For all of these 
reasons (and more), the first Americans embraced informality as a basis for 
communication. 
4 
 Questão 
 
 
About addressing the first person in conversation, what is the best way to 
start a conversation? Choose the best option: 
 
 
 
Joe Jones, I'd like you to meet someone. This is Barbra Lights. 
 
Explicação: 
>What you want to say to Mary Smith can be divided into three parts: 
1. Mary Smith's name 
2. Your purpose for coming to her 
3. John Brown's name 
>So what you say to Mary Smith could be: 
Mary Smith, I'd like you to meet someone. This is John Brown. 
Mary Smith, I'd like you to meet a friend of mine. This is John Brown. 
Mary Smith, I'd like to introduce a colleague of mine. This is John Brown. 
Mary Smith, may I introduce someone to you? This is John Brown. 
Normally, you would never address Mary Smith with both of her names. You do so in 
this situation so that John Brown can hear them. 
 
 
5 
 Questão 
 
 
The following are characteristics of formal style, except ... 
 
 
Each thought needs to be 
introduced, elaborated and 
concluded in formal style. 
 
No slangs are used. 
 
It is used in professional 
settings. 
 
Longer sentences tend to 
be more prevalent in 
formal writing. 
 
Written communication is 
similar to spoken 
conversation in formal 
writing. 
 
 
Explicação: 
Written communication is NOT similar to spoken conversation. 
 
 
 
6 
 Questão 
 
 
When it comes the time to close a conversation in English, there are many 
options of vocabulary. Choose the option below that is the most abrupt of all. 
 
 
Well, I see it's getting late. I'd better go. 
 
Well, I should be going now. 
 
Hey guys, I have to get up early. See you some other time. 
 
I'll go now. 
 
I'm afraid I have to leave now. 
 
7 
 Questão 
 
 
"You say yes, I say no 
You say stop but I say go, go, go 
Oh no 
You say goodbye and I say hello 
Hello, hello 
I don't know why you say goodbye 
I say hello, hello hello 
I don't know why you say goodbye 
I say hello (...)" 
Hello, goodbye is a song from The Beatles. Thinking about the words goodbye 
and hello, they can be used: 
 
Only to greet someone you' re very close. 
 
To greet people on the streets. Indoors we use another expressions. 
 
To greet people formally, only. 
 
Only to greet people from your family. 
 
To greet people you' re close to ando someone who is not so close. 
They' re versatile expressions. 
Explicação: 
There might be occasions where you will have to introduce yourself. For 
example, if you are meeting a new colleague or an associate, you might start 
off by extending your hand and saying "Hello! I am .....". If you have been 
introduced earlier to someone, do not assume that the person would 
remember you and be prepared to reintroduce yourself should it be 
necessary. 
 
8 
 Questão 
 
 
Jane: Well, George, I have to go now. 
George: What's the hurry? 
Jane: I have an appointment at 9.30. It's already five past six. 
George: It was nice talking to you. 
Jane: .................. 
George: Bye. Jane! 
 
What is the best option to complete the dialogue above? 
 
 
 
I'll meet you again soon. Bye! 
 
I was talking to George yesterday. 
 
What time is it?. 
 
None of the answers above. 
 
She will never go there. 
 
Explicação: 
Finally, it is time to say goodbye. But it isn't easy for Americans to say goodbye. We 
postpone it and avoid it, and when we finally do say it, we say it again and again. 
All of the expressions below mean goodbye: 
Good-bye. Good night. I'll talk to you later. Talk to you later. 
Have a nice weekend. Have a nice day. I'll see you later. 
See you later. I'll see you. See you. See you soon. 
Take care of yourself. Take care. 
I must go now. I (really) must be going. I must be off. 
I¿m afraid I¿ve got to go. It¿s getting (very/ rather) late. 
I¿ve enjoyed talking to you. It¿s been (most) interesting talking to you. 
It¿s been a very useful meeting/ nice afternoon. 
I look forward to our next meeting. I look forward to seeing you again. 
It was nice to meet you. / It was nice meeting you. (first time conversation) 
It was nice talking to you. / It was really good talking to you. 
I enjoyed talking to you. / I enjoyed our conversation. 
It was nice to see you (again). OR It was nice seeing you (again). 
Thanks for coming./ I'm glad you came. / I enjoyed your visit. (conversations with 
visitors) 
I enjoyed having you here. / I'm sorry you have to go. (conversations with visitors) 
 
UNIDADE 02 - A PROFESSIONAL INTERVIEW 
 
1 
 Questão 
 
 
Which alternative is the correct one to complete this sentence? 
"I'm thinking of_________a job with a multinational company." 
 
 
wanting 
 
applying for 
 
asking by 
 
asking for 
 
having 
 
Explicação: 
To apply for = candidatar-se. 
 
 
 
 
2 
 Questão 
 
 
Choose the best alternative: 
"What is your greatest weakness?" is an example of a _____________. You're 
actually supposed to talk about a strength, but make it sound like a weakness." 
 
 
(e) disgusting question 
 
(c) crazy question 
 
(a) fake question 
 
(b) tricky question 
 
(d) lousy question 
 
3 
 Questão 
 
 
Imagine you are in a job interview and the following question is placed by the 
person in charge to interview you:Tell us something about your ......... in the 
engineering industry? What is the alternative that correctly completes the 
question? 
 
 
background 
 
foreground 
 
relation 
 
dislikes 
 
likes 
 
Explicação: 
BACKGROUND 
- A position, area, or situation that is not immediately in one's attention or notice: Youc
an hear traffic moving inthe background during the interview. 
4 
 Questão 
 
 
Choose the best option to answer in an job interview: "Could you tell us 
something about yourself?" 
 
 
I believe that I am a well-
qualified, experienced 
person with abilities that 
suit your needs, for 
example... 
 
Well, as you can see from 
my resume... 
 
I have all the qualities that 
you mentioned in the job 
advertisement. 
 
I'm the perfect employee 
you are looking for. 
 
You shouldn't miss this 
chance to employ me. 
 
5 
 Questão 
 
 
Work Job? Fill in the blanks with the appropriate word. 
 
1. I'm busy - a have a lot of ____. 
2. My parents go to ____ by train. 
3. My brother is looking for a new ____. 
4. Ann starts ____ at 8 o'clock every day! 
5. What's your ____? ( What do you do for a living?) 
6. Josh has two ____ - she's an Uber driver and a part-time waitress. 
 
work - work - job - work - job – Jobs 
 
6 
 Questão 
 
 
You are at a job interview. The interviewer asks: "Why should we hire you?" 
You answer: 
 
 
e) "I would like to be promoted in five years and have a really good job 
in a really good company." 
 
b) "Well, I graduated from Tokyo University with a BA in business and 
then did a one-year postgraduate diploma in accounting." 
 
c) "My main responsibility was looking after the company's largest 
clients, but I also assisted in developing new business." 
 
a) "I believe that I bring success with me to the companies. All the 
companies where I worked were prospering. It is good to have such a 
worker in your team, isnt it? You need someone who can produce 
results, and my background and experience are proof of my ability. For 
example..." 
 
d) "Sometimes I struggle to concentrate. However, I practice every day 
and my concentration has improved over the years." 
 
 
7 
 Questão 
 
 
 Thinking about GLOSSARY ON COMPANIES , we can say that To retire 
means: 
 
 
Jobs that no-one is doing 
that someone is needed to 
do. 
 
 
Collecting and publishing 
or broadcasting of news; 
journalism in general; the 
entirety of media and 
agencies that collect, 
publish, transmit, or 
broadcast the news. 
 
Someone who employs 
people for a firm, also 
known as a personnel 
manager. 
 
To stop working, usually 
because someone has 
reached a certain age. 
 
Companies which have 
details of jobs and details of 
the people who might want 
them. 
 
8 
 Questão 
 
 
Choose the most suitable response: When did you start your current ___ 
( = job)? 
 
 
(b) place 
 
(e) question 
 
(d) position 
 
(a) issue 
 
(c) work 
 
 
 
 
UNIDADE 03 - JOB DESCRIPTION 
 
1 
 Questão 
 
 Choose the best response to complete each of the following sentences: 
 
1. This job is too ______________ (stressed-out/stressful). 
2. There's a lot of work, but I can ______________ (deal/handle) it. 
3. I was ______________ (hired/heard) last month. 
 4. They ______________ (fired/failed) two of my co-workers, and I'm afraid 
I might be next. 
5. I work ______________ (at/in) sales. 
6. My ______________ (commute/communion) (= the time it takes me to get 
to work) isn't so bad. 
 7. They provide us with a good benefits ______________ (pack/package). 
 
 
(c) stressful - handle - hired - fired - in - commute – package 
 
2 
 Questão 
 
 
Choose the option which best completes the following sentences: "Please send 
___________manual for machine we ordered at the end of the month. 
Production __________ also requires copy of specification sheet. 
 
 
building / designed 
 
designed / repayments 
 
instruction / manager 
 
instruction / computer 
 
salary / manager 
 
3 
 Questão 
 
 
Choose the appropriate word to fill in the blanks: 
A ........ executive is a high-ranking executive of a company in charge of 
making company-wide decisions. 
 
 
C-level 
 
pning 
 
revenue 
 
leverage 
 
time-frame 
 
Explicação: 
C-level = Denoting the executive level of an executive or a corporation. 
4 
 Questão 
 
 
Fill in the blanks with the following words: job or work 
 
My first ........ was as a secretary. 
You may choose between a full-time ........ or a part-time one. 
Being a teacher is a very demanding ......... 
Starting ......... at seven in the morning is very hard for me. 
When I was going to ......... yesterday, I ran into a friend of mine who lives 
close to my mother ´s. 
 
Job, job. Job, work, work 
 
Explicação: 
Job is defined as an activity that an individual performs in exchange for a specific fee or 
payment. It is also referred to as an occupation, profession, career, or trade. It is a 
responsibility of an individual towards his employer that he must perform well because 
he is paid for it. A job is a formal kind of work. 
Work is defined as ¿a physical or mental activity that is performed in order to accomplish 
or produce something.¿ It is something that an individual does in the performance of his 
job or of his responsibilities towards his employers or other people. 
(www.differencebetween.net/language/words-language/difference-between-job-and-
work) 
 
5 
 Questão 
 
 
Choose the correct preposition: 
a- We live about 15 km. ............. downtown. 
b- Why don't we meet ....... noon? We might have lunch together. 
c- I always walk by the beach ......... the morning. 
d- My cousin has just spent a lot ...... money in a trip around the world. 
e- My nephew works .......... nine to five every day. 
 
 from - at - in - of – from 
 
 
6 
 Questão 
 
 
Dialogue: 
http://www.differencebetween.net/language/words-language/difference-between-job-and-work
http://www.differencebetween.net/language/words-language/difference-between-job-and-work
 
Ms. Lovechain: Good evening. I see on your email that you worked as a 
model at Ellite. Could you tell me a little more about your experiences there? 
 
Naomi Crawford: Sure, ok. I trevelled all over the world and appered on 
more than 100 magazine covers. 
 
Ms. Lovechain: What was the most difficult part of your job? 
 
Naomi Crawford: To be far from my family. 
 
Ms. Lovechain: That's how we feel here, too. How long did you work there? 
 
Naomi Crawford: I was there for 7 1/2 years. I left the Ellite last month. 
 
Based on the dialogue above, it's correct to say that: 
 
 
Her job was very 
stressfull, she 
worked at the same 
place for years. 
 
She enjoyed working 
as a manager. 
 
Naomi missed her 
family a lot. 
 
Naomi doesn't miss 
her family. 
 
Her trainee time 
was wonderful. 
 
7 
 Questão 
 
 
Choose the best response to complete each of the following sentences: 
1. I get along well with most of my ______________ (colleagues/employees) 
(= co-workers). 
2. I'm thinking about ______________ (quitting/stopping) my job. 
3. Everyone seems to have gotten a __________ (raise/boost) ( = an increase 
in salary) except me. 
4. The ______________ (upper/up) management people are not very well 
liked by the rest of us. 
5. I'm taking a week ______________ (off/of) to go on vacation 
 
 
(b) colleagues - quitting - raise - upper - off 
 
8 
 Questão 
 
 
Choose the best alternative for this situation: 
When a company reduces its operations and number of employees, it is 
____________________. 
 
 
(b) turning down 
 
(d) pursuing 
 
(c) downsizing 
 
(a) redundant 
 
(e) moving on 
 
Explicação: 
Downsizing (verb) - The infinitive is 'to downsize'. This is a common business term to 
describe the action of reducing costs by closing down certain activities and operations, 
and of course reducing its number of staff, e.g. 'The company is downsizing its banking 
operations by closing ten of its offices in Europe'. 
 
UNIDADE 04 - PROFESSIONALAPPOINTMENT 
1 
 Questão 
 
 
Choose the best way to complete following sentence: 
I’ll_______________________. 
 
 
(e) come straight with the point 
 
(d) come straight to the point 
 
Explicação: 
RESOLVING DIFFICULTIES 
i. I¿ll come straight to the point = IR DIRETO AO ASSUNTO. 
v. I wasn’t particularly happy with¿ 
v. Frankly! 
v. Well! 
v. I’ve seen very little change 
v. I’m afraid that... 
v. Despite what you say! 
v. I don’t want to jump to any conclusions 
 
 
2 
 Questão 
 
 
When asked a question regarding a professional appointment, the answer must 
be given in the same tone. Which answer below does not fit the formal 
environment of a professional question such as "Is next Tuesday convenient 
for you?" 
 
 
I'm sorry, I won't be able to make it on Tuesday. 
 
I really don't think I can on Tuesday. 
 
How about next Friday, instead? 
 
Nope, can't do it. 
 
I'm afraid I can't on Tuesday. What about Wednesday? 
 
3 
 Questão 
 
 
Choose the best response to complete the following sentence: "I _______ you 
to try a bit harder." 
 
 
(d) hope 
 
(c) see 
 
(e) make 
 
(b) expect 
 
(a) like 
 
Explicação: 
expect = 1. to think or believe something will happen, or someone will arrive: 2. normal 
and what usually happens: 3. to think that someone should behave in a particular way or 
do a particular thing. - TER A EXPECTATIVE. 
HOPE = MORE IN THE MEANING OF "ESPERANÇA". 
4 
 Questão 
 
 
Complete this sentence with a proper expression: "At that point, 
____________________ the way that you were behaving in the office, the 
way that you were being uncooperative, a little bit surly with people." 
 
 
(d) I wasn’t particularly happy to 
 
(e) I wasn’t particularly happy from 
 
(a) I wasn’t particularly happy at 
 
(b) I wasn’t particularly happy of 
 
(c) I wasn’t particularly happy with 
 
Explicação: 
TRICKY CONVERSATIONS 
i. I’m not going to get into a discussion about¿ 
v. Clearly 
v. What you need to do? 
v. But bearing in mind! 
v. I expect you to! 
v. It’s important that you! 
v. I’m not happy with the effort that you’ve made 
v. I really want to see some improvement 
 
5 
 Questão 
 
 
You are talking business on the phone. How would you connect someone? 
 
 
c) Please hold and I’ll put you through. 
 
e) Could you spell that, please? 
 
a) Hello, this is John Block calling for Marina Smith. 
 
d) Jim is on another line at the moment. Would you like to hold? 
 
b) Good morning, this is Marina. 
 
Explicação: 
Connecting someone 
- One minute, I’ll transfer you now. 
- Please hold and I’ll put you through. /I¿ll connect you. 
- Let me see if Jim is available. 
- One moment, please. 
- Hang on a minute. (informal) 
 
 
 
6 
 Questão 
 
 
How would you reject having an appointment without rescheduling it? 
 
 
e) Ah, Wednesday is going to be a little difficult. I'd much prefer Friday, 
if that's alright with you. 
 
c) How about next Friday, instead? 
 
d) Maybe 11. am, instead? 
 
a) I'm afraid I can't on the 3rd. What about the 6th? 
 
b) I am sorry I won't be able. 
 
Explicação: 
RESCHEDULING AN APPOINTMENT 
If you must reschedule or cancel an appointment, be sure to do so as soon as you know 
of the change in your schedule. 
 
i. You know we were going to meet next Friday? Well, I'm very sorry, but 
something urgent has come up. 
v. I'm afraid that I'm not going to be able to meet you after all. Can we fix another 
time? 
v. Something has just cropped up and I won't be able to meet you this afternoon. 
Can we make another time? 
v. Can we postpone our appointment? 
v. Let's see if we can find another day when we could get together. 
v. Could we postpone till Thursday? 
v. Could we move it up? (i.e. move it to an earlier time) / Could we move it up slightly? 
v. Could we move it up one hour? / Could we move it up to 12 o'clock? 
 
7 
 Questão 
 
 
Choose the appropriate explanation for the expression in the loop. 
"I need to submit a weekly report on this project, so please keep me in the 
loop." 
 
 
in the Office 
 
working hard 
 
informed 
 
hung up. 
 
satisfied 
 
8 
 Questão 
 
 
There are several ways to have conversation in which the topic is to make a 
professional appointment. Mark the answer that does not fit into this formal 
context. 
 
 
Can I drop by and chat tomorrow? 
 
Is next week convenient to you? 
 
Is it possible for us to meet next Monday? 
 
Are you available next Friday? 
 
Would Thursday suit you? 
 
Explicação: 
The option uses verbs such as "drop by" and "chat" which do not suit the formal 
context of a professional appointment. 
 
 
UNIDADE 05 - AN ENTREPENEURSHIP 
1 
 Questão 
 
 
Complete the dialogue: 
A: So you're looking for a partner? 
B: Yes, exactly. We would like to discuss a ___________, and some sort of 
agreement or contract. 
 
 
(b) commission 
 
(c) demand 
 
(d) worker 
 
(e) company 
 
(a) partnership 
 
Explicação: 
M: Excuse me. I work for 'Comfort Tours' 
B: Good morning, yes. How can I help you? 
M: Em, we're looking for a British company to help us with marketing and promotion in 
Britain. 
B: I see. So you're looking for a partner? 
M: Yes, exactly. We would like to discuss a partnership, and some sort of agreement or 
contract. 
B: Ok. Well, we work in Britain, mainly. So I don't think we could help you, I'm sorry 
to say. 
M: OK. Do you know any other agency which might be interested? 
B: Well, em, why don't you talk to Anita Handley over there? She's the manager of a 
company called 'On Your Own Travel'. 
M: Oh, thank you. I'll speak to her. 
 
2 
 Questão 
 
 
Choose the words that fit in the following definition. 
A commission, in .......... services, is the money .......... by an investment .......... 
for giving advice and making transactions for a ............. 
 
 
investment paid businessman priest 
 
business asked client banker 
 
hospital neglected suitor patient 
 
financial charged advisor client 
 
financial paid flight attendant friar 
 
3 
 Questão 
 
 
Choose the appropriate words to complete the following sentence 
A commission is a .......... paid to an agent as compensation for .......... a 
transaction. It is calculated either as a .......... of the .......... value or as a flat 
fee. (Merriam Webstern dictionary) 
 
 
expense running fee negotiation 
 
obligation performing bonus agreement 
 
fee executing percentage transaction 
 
duty building up amount business 
 
amount building proportion negotiation 
 
4 
 Questão 
 
 
Choose the word which fits in the following situation. 
 
I think you should discuss Mark's ideas concerning business and see if you 
want to introduce any of them in your own .......... business (newly established 
business). 
 
 
 possible 
 
feature 
 
fledgling 
 
standup 
 
handle 
 
Explicação: 
fledgling = recently formed and still developing 
5 
 Questão 
 
 
The choice of words used in a conversation that is work related is important to 
establish a concrete business relationship. From the options below, choose the 
one that best completes the gap in the following sentence: 
After I've explained how the company works, I asked them if they had any 
further __________. They all responded they did not have any more questions. 
 
 
queries 
 
prospects 
 
deals 
 
promotions 
 
partners 
 
Explicação: 
The word "queries" also means "questions", so it fits the context of the sentence. 
 
 
6 
 Questão 
 
 
When starting your own business, there are some vocabulary terms that need 
to be acknowledged. Choose the option below that defines the underlinedword incorrectly in the context of entrepreneurship. 
 
 
To handle: it means to 'solve a problem' or to 'manage' something. 
 
Comission: a group of people officially charged with a particular 
function. 
 
To represent: this means you act for somebody else in business, as an 
agent. 
 
An agent: someone who represents you and helps you to do business. 
 
Marketing: promoting your company in advertisements, at exhibitions 
and in other ways. 
 
7 
 Questão 
 
 
How do you say which company you represent? 
 
 
(c) I labor for Comfort Tours. 
 
(e) I have a job for Comfort Tours. 
 
(d) I labor as Comfort Tours. 
 
(a) I work for Comfort Tours. 
 
(b) I work as Comfort Tours. . 
 
8 
 Questão 
 
 
Choose the set of words that best completes the text: 
"If you've got the idea, where do you find the person with the know-how? Your 
personal network is a good source of introductions, but the local business 
community also has (1)_____________to offer. If you identify someone 
specific you'd like as your (2) _____________, ask your network for 
introductions. One (3)_____________ wanted to meet one of the richest men in 
the world to fund his company". 
 
resources - partner – entrepreneur 
 
Explicação: 
resources = Resources definition, a source of supply, support, or aid, 
especially one that can be readily drawn upon when needed. 
partner =a person who takes part in an undertaking with another or others, 
especially in a business or company with shared risks and profits. 
entrepreneur = an individual who undertakes the creation, organization, and 
ownership of a business. 
 
 
 
UNIDADE 06 - A BUSINESS MEETING 
1 
 Questão 
 
 
Are the following statements true or false ? 
Ad-hoc meeting: a meeting called for a one specific purpose: raising Money 
for politics. 
Board meeting: a meeting of the Board of employers of an organization; 
Kickoff meeting: the first meeting with the project team and the client of the 
project to discuss the role of each team member; 
One-on-one meeting: between two individuals 
Staff meeting: typically a meeting between a manager and those that report to 
the manager. 
 
F F T T T 
Explicação: 
 
Essas são as definições corretas: 
1. Ad-hoc meeting: a meeting called for a special purpose; 
2. Board meeting: a meeting of the Board of directors of an organization; 
3. Kickoff meeting: the first meeting with the project team and the client of the 
project to discuss the role of each team member; 
4. One-on-one meeting: between two individuals; 
5. Staff meeting: typically a meeting between a manager and those that report to 
the manager 
 
2 
 Questão 
 
 
Which of the following presents the correct explanation for team meeting? 
 
 
A meeting among colleagues working on various aspects of a 
team project; 
 
A meeting which takes place by means of computer technology; 
 
A meeting which produces a product or intangible result such as a 
decision; 
 
A meeting in which not only employers as well as workers can 
vote. 
 
A meeting which takes place only once a year; 
 
 
3 
 Questão 
 
 
Why do people use small talk? Give an example of it. 
 
 
Small talk is normally used in hospitals or meetings where people need 
to speak in a low voice. 'Silence' is an example of small talk. 
 
Small talk is used just in evening meetings, mainly the business ones. 
Expressions like 'please' is an example of it. 
 
A reason people use small talk is to eliminate an uncomfortable silence. 
An expression like 'Good morning' is an example of small talk. 
 
Small talk is used when we talk to young children or in business 
involving children. Expressions like 'sweety' is an example of it. 
 
People use small talk as a way of having to say much. Expressions like 
'yes' and 'no' are examples of it. 
Explicação: 
Small talk = Conversation about things that are not important, often between people 
who do not know each other well. 
4 
 Questão 
 
 
A meeting is a gathering of two or more people that has been convened for the 
purpose of achieving a common goal through: 
 
 
Drawing 
 
Postcards 
 
Verbal interaction 
 
Mimics 
 
Whispering 
Explicação: 
A meeting is a gathering of two or more people that has been convened for the purpose 
of achieving a common goal through verbal interaction, such as sharing information or 
reaching agreement. Meetings may occur face to face or virtually, as mediated by 
communications technology, such as a telephone conference call, a skyped conference 
call or a videoconference. 
5 
 Questão 
 
 
When a meeting is started and you are the chairperson of such meeting, you 
need to go through the items on the agenda. What expression you would not 
use in this type of situation? 
 
 
On the agenda today we have three items. 
 
Hello everyone, if we could go through the items in the agenda in 
order. 
 
How is today's weather? 
 
First of all, we have the issue of the training sessions. 
 
Ok, everybody, thanks for coming. Let's discuss today's agenda. 
 
Explicação: 
This is a piece of small talk that does not necessarily fit into the context of going 
through the agenda of the meeting. 
 
6 
 Questão 
 
 
Which of the following are True and which are False ? 
In order to get the most out of business meetings, you should 
... 
Schedule the business meeting. 
Be prepared. Never improvise. 
Know what you want to accomplish. 
Develop a plan. 
Write a one-page summary of your meeting. 
 
T T T T T 
 
 
 
7 
 Questão 
 
 
Once everyone has arrived, the chairperson, or whoever is in charge of the 
meeting should formally welcome everyone to the meeting and thank the 
attendees for coming. A way to do that is: 
 
 
a) Hello, everyone. Thank you for coming today. 
 
c) Could you clarify that? 
 
e) Stella, would you like to stand up and introduce yourself? 
 
d) I'd like to take a moment to introduce our new tour coordinator. 
 
b) Could I just say one thing? 
 
Explicação: 
Once everyone has arrived, the chairperson, or whoever is in charge of the meeting 
should formally welcome everyone to the meeting and thank the attendees for coming. 
 Well, since everyone is here, we should get started. 
 Hello, everyone. Thank you for coming today. 
 I think we'll begin now. First I'd like to welcome you all. 
 Thank you all for coming at such short notice. 
 I really appreciate you all for attending today. 
 We have a lot to cover today, so we really should begin. 
 We need to discuss . . . / We need to talk about . . . 
8 
 Questão 
 
 
In a business meeting what needs to be avoided? 
 
 
A gloomy atmosphere. (ATMOSFERA SOMBRIA) 
 
Your plans ought to be accomplished at the end of a meeting. 
 
Participation should be encouraged in a meeting. 
 
A friendly atmosphere. 
 
Determine a timeline to end a meeting. 
 
Explicação: 
If the atmosphere in a meeting is gloomy, things tend not to work out fine. 
 
 
 
 
 
 
UNIDADE 07 - A PROFESSIONAL PROJECT 
1 
 Questão 
 
 
Consider the language used in items 1-5 below: 
1. What are your major initiatives in this area? 
2. The lift is straight ahead. 
3. We are currently working on . . . 
4. We are in the process of . . . 
5. We are considering getting a two-seater. 
► The sentences\phrases that clearly show we talking about an ongoing 
project are: 
 
 
1, 3 and 4 
 
Explicação: 
Describing Projects ¿ Useful Phrases 
What are your current projects? 
What are you working on (at present)? 
What are your major initiatives in this area? 
We are currently working on . . . 
We are in the process of . . . 
We are developing . . . 
We are designing . . . 
We are building . . . 
We are marketing . . 
 
2 
 QuestãoFor any project to be successful, it needs to be well planned. The vocabulary 
required to articulate ideas is very specific in this context. Which word below 
best completes the gap in the following sentence? 
Do you have any __________________ in case this proposition fails? We 
need to have backup ideas. 
 
 
contingency plans 
 
Explicação: 
Contingency plans are plans designed to take a possible future event or circumstance 
into account. 
3 
 Questão 
 
 
What is a project? 
 
 
A project is an order prepared for yourself, for someone else, for a 
whole community or even for a country. It involves making plans for the 
future and describing them to others or to the community as a whole. 
 
A project is a proposal prepared for yourself, for someone else, for a 
whole community or even for a country. It involves making costs for the 
future and describing them to others or to the community as a whole. 
 
A project is a proposal prepared for yourself, for someone else, for a 
whole community or even for a country. It involves making plans for the 
future and describing them to others or to the community as a whole. 
 
A project is a proposal prepared for yourself, for nobody else, for a 
whole community or even for a country. It does not involve making 
plans for the future and describing them to others or to the community 
as a whole. 
 
A project is a orderl prepared for yourself, for nobody else, not even for 
a community or even for a country. It involves making plans for the 
future and describing them to others or to the community as a whole. 
 
Explicação: 
A project is a proposal prepared for yourself, for someone else, for a whole community 
or even for a country. It involves making plans for the future and describing them to 
others or to the community as a whole. 
4 
 Questão 
 
 
Concerning projects, which of the following sentences is inappropriate? 
 
 
Learn from the mistakes that happened so as to ensure they won¿t 
happen in future projects. 
 
Lack of proper planning is of little importance for the success of a 
Project. 
 
See if the project has achieved what was originally planned. 
 
Never start a Project without having at hand all the resources you will 
need. 
 
See how the project can be improved both now and in the future. 
 
 
 
 
5 
 Questão 
 
 
When it comes to preparing for projects, certain words can be used in this 
context. Mark the option below that describes the word incorrectly. 
 
 
On schedule refers to progress that matches the original plan. 
 
Worst case scenario means the worst thing that could happen. 
 
Budget is a restriction or limitation that influences the project plan. 
 
Sign off is a more neutral way of saying 'approval'. 
 
Deliverables are things that can be achieved as the result of a process, 
plan or project. 
 
Explicação: 
Budget means the total sum of money allocated for a purpose or period of time. 
6 
 Questão 
 
 
Consider the language used in items 1-5 
1. What are your major initiatives in this area? 
2. The lift is straight ahead. 
3. We are currently working on . . . 
4. We are in the process of . . . 
5. We are considering getting a two-seater. 
>The sentences\phrases that clearly show we talking about an on going project 
are: 
1, 3 and 4 
 
Explicação: Sentence 2 gives us the location of the elevator; sentence 5 refers to a car 
preference. 
 
7 
 Questão 
 
 
Consider the following sentences and choose the ones which may be 
associated with an ongoing project: 
 1- There are a number of difficulties for us to solve before we reach a 
conclusion. 
 2- Interviewers and observers were thoroughly trained prior to collecting data. 
3- The storage of information in memory may be of great help to us. 
4- You can't learn everything from a pop-up, but you can find good stuff in 
our blog. 
5- Having a good night's sleep may be of great importance to your health. 
 
1, 2, 3 
 
Explicação: 
on going = continuing to exist or develop, or happening at the present moment 
8 
 Questão 
 
 
Choose the correct definition to the following expression: Up and running 
(estar em funcionamento) 
 
 
It is used to say that something is working partially. 
 
It is used to say that something is working ok 
 
It is not used to say that something is working ok 
 
It is used to say that something is not working ok 
 
It is used to remember that something is working ok 
 
 
UNIDADE 08 - A LECTURE 
 1 Questão 
 
Opening or starting a presentation is along with the ending the two most 
important parts of a presentation. Which one of the structures below is related 
to stating the purpose of your presentation? 
 
 
My name's Lara Zoltan. I'm responsible for the HR unit. 
 
For those of you who don't know me, my name's Abigail. 
 
Today I'd like to discuss the pros and cons of memorization. 
 
If you have any questions, I'll be happy to answer them as we go 
along. 
 
Thank you for coming today. 
 
2 
 Questão 
 
 
Ladies and gentlemen, if you have any questions, I'd be happy to answer them 
now.¿ If this was said in a Lecture we would assume that it would be at the: 
 
 
Presentation Body 
 
End 
 
Middle 
 
Questions time 
 
Lecture closing 
 
Explicação: 
Opening for questions 
At the end of your presentation, you may wish to open the floor to questions ¿ to ask if 
anyone has any questions about your presentation. 
 
I'll be happy (glad, pleased) to answer your questions/ your queries now. 
Do you have any questions? 
If you have any questions, I would be happy to answer them now 
Are there any questions about any of that? 
Now I'll try to answer any questions you may have. 
Are there any (final) questions? /Any questions? 
Does anyone have any questions or comments? 
 
3 
 Questão 
 
 
The following may be perfect ways to start a main point in a presentation, except ... 
 
 
Now, I am glad to clear out any doubts you may have. 
 
Today, we are going to present ... 
 
Now, it is time to get started. 
 
Briefly, we are going to talk about three different topics. 
 
I'd like to get started. 
 
 
In a lecture (oral presentation), what are the following associated with? 
´´In this presentation I wanted to explore ´´ 
´´I hope to have been able to show that the effect of ....´´ 
´´I would now like to give you the opportunity to ask questions ´´ 
´´That’s all I have to say. Thank you very much for your attention´´ 
 
 
The main body of a lecture presentation. 
 
The summary of a lecture presentation. 
 
The closing of a lecture presentation. 
4 
 Questão 
 
 
 
The introduction of a lecture presentation. 
 
The supportive points of a lecture presentation. 
 
Explicação: 
Getting people's attention 
Welcoming them 
Introducing yourself 
Stating the purpose of your presentation 
Stating how you want to deal with questions. 
Stating the main points 
 
 
7 
 Questão 
 
 
Good afternoon, ladies and gentlemen. Thank you for finding the time to come 
and join me for this presentation this afternoon. My name is Tim Mason, I`m a 
retail consultant, and many of you will have seen me shadowing you in your 
jobs and looking through the accounts and so on in the company over the last 
week. I’ve invited you here today to have a look at my findings. If this was 
said in a Lecture we would assume that it would be at the: 
 
 
Questions time 
 
Presentation closing 
 
End 
 
Middle 
 
Presentation opening 
 
8 
 Questão 
 
 
Opening or starting a presentation is, along with the ending, the two most 
important parts of a presentation. When you start, you need to make the audience 
interested in what you're going to say, and also be clear and concise about the 
presentation'scontent. Doing a good business presentation is a skill that 
everybody can learn. 
►One of the best ways to start the main point is is illustrated in option (choose 
one of the items below): 
 
 
I'd be happy to invite you to ask questions at the end of the session. 
 
Hi, everyone. Let's get started. 
 
I plan to keep some time for questions after the presentation. 
 
If you have any questions, I'll be happy to answer them as we go 
along. 
 
The point of today's presentation... 
 
Explicação: 
 
Stating the main points 
The point/reason of today’s presentation 
My presentation is in three parts./My presentation is divided into three main 
sections. Firstly, secondly, thirdly¿ 
There are a number of points I'd like to make. 
Basically/ Briefly, I have three things to say. 
I'd like to begin/start by .../ Let's begin/start by ... 
 
 
 
UNIDADE 09 - TALKING ABOUT CURRENT EVENTS - GIVING 
OPINIONS 
1 
 Questão 
 
 
Communication plays an important role in our lives and asking questions is a typical 
characteristic of it. 
In general, questions need to ...... 
Choose the INCORRECT one. 
 
Encourage a response 
 
Be about one issue 
 
Show your mood. 
 
Be put politely 
 
Be clear 
 
2 
 Questão 
 
 
Almost everyone uses filler words or verbal pauses while communicating 
their thoughts. 
Which of the following IS NOT an example of them (filler words)? 
 
 
I love you. 
 
...´you know ...´ 
 
´I mean...´ 
 
´humm ...´ 
 
´well ...´ 
 
Explicação: 
´´A filler word is an apparently meaningless word, phrase, or sound that marks a pause or 
hesitation in speech. Also known as a pause filler or hesitation form.´´ 
3 
 Questão 
 
 
The word cordial has two meanings: sincere affection and kindness and formal 
politeness. 
The following are ways to make a positive impression and set the tone for what 
follows. 
Which of the following DOES NOT belong to this group? 
 
 
You're welcome 
 
Please 
 
Good morning. 
 
I am happy to see you 
 
Facial expression of dislike/ Gestures of dislike. 
 
4 
 Questão 
 
 
What would be the proper way to express disagreement and continue the 
dialogue? 
 
 
b) I agree with..., but what about ...? 
 
a) The point you made about is excellent. I'd like to add that... 
 
e) Yes, and in fact... 
 
d) I don't agree with you, however... 
 
c) Absolutely. Actually, I would go further, and say.... 
 
Explicação: 
 
EXPRESSING DISAGREEMENT AND CONTINUING THE DIALOGUE: 
 
I don't agree with you, however¿ 
I'm sorry to disagree with you, but¿ 
Yes, but don't you think¿ 
Don't you think it would be better... 
Let's face it, The truth of the matter is..., 
Shouldn't we consider..., 
I can appreciate your point about¿, but I would disagree because¿. 
That¿s interesting, however, from my point of view¿. 
That may be the case, but in my experience¿.. 
I¿m afraid I can¿t agree with¿ because ¿.. 
I don¿t think your point about¿ necessarily follows because¿ 
 
5 
 Questão 
 
 
What would be the proper way to express agreement and continue the 
dialogue? 
 
 
d)I can appreciate your point about..., but I would disagree because... 
 
e) I agree with your comment .... What do you think about....? 
 
b) I'm afraid I can't agree with... because ... 
 
a) That may be the case, but in my experience... 
 
c) I don't think your point about... necessarily follows because.... 
 
Explicação: 
EXPRESSING AGREEMENT AND CONTINUING THE DIALOGUE. 
 
The point you made about is excellent. I¿d like to add that¿ 
I agree with your comment ¿¿¿. What do you think about¿? 
I¿m with you on that point. What I still wonder about is¿. 
I think what you¿re saying about¿. is so right. What would happen though if¿? 
Yes, and in fact¿. 
Yes, and what is more¿ 
Absolutely. Actually, I would go further, and say¿ 
6 
 Questão 
 
 
What is the answer to the following question: "How do you like living in 
Dallas?" 
 
 
b)It's a nice city. I like it here. 
 
c) I see. 
 
e) No, go head. 
 
a) Never heard of it. 
 
d) I'm afraid not. 
 
7 
 Questão 
 
 
Social interactions are usually motivated by objectives and goals. When the 
objective is to express disagreement, there are some vocabulary structures that 
can be used. Choose the option below that fills the following sentence 
expressing disagreement and continuing the dialogue. 
I sincerely can't agree with you on this matter, ___________ I'm sure we can 
find a common ground. 
 
 
because 
 
likewise 
 
 if 
 
 since 
 
however 
 
Explicação: 
The word "however" offers the chance to continue the conversation by presenting an 
option to the matter. 
8 
 Questão 
 
 
What is the answer to the following question: "Do you think he will come?" 
 
 
e) Don't mention it. 
 
c) No, I don't think he will. 
 
d) Really boring. 
 
a) I'm running out of money. 
 
b) What a good idea! 
 
UNIDADE 10 - TALKING ABOUT CURRENT EVENTS 
1. 
 
 
It is important to understand the vocabulary related to newspapers since it is a 
valuable source of information nationwide and in an international way. Which 
description of newspaper vocabulary below is incorrect? 
 
 
Editor: international press corps who compete for stories, usually of a 
sensational nature. 
 
 
Banner: A headline in large type running across the entire width of the 
page. 
 
 
Comic strip: Three- or four-panel drawings that tell a story, usually 
humorous. 
https://simulado.estacio.br/bdq_simulados_exercicio.asp
 
 
Column: the vertical divisions of a page or opinion or comment expressed 
by a regular writer. 
 
 
Deadline: the assigned time for stories to be submitted in order to make the 
issue going to press. 
 
 
 
Explicação: 
Actually, the editor is the person who decides what news goes into the paper, 
reviews and corrects reporters' work and writes the headlines. 
 
 
02. It is necessary to stay informed about the important issues facing our world in order 
to know the current event. Mark the option which DOES NOT represent a good strategy 
to learn about current events: 
 
 To listen to the news on the radio. 
 
 To talk about the news with friends. 
 
 To watch the news on TV. 
 
 To read about the news on the internet and in newspapers and magazines. 
 To stay alone without accessing internet. 
Explicação: 
Many people like to know what is happening in local, national, and world news. Some 
people believe that to live in a democracy, it is important to stay informed about the 
important issues facing our world. People read about the news on the Internet and in 
newspapers and magazines, listen to the news on the radio, and watch the news on TV. 
Many people like to talk about current events and the news with their families, friends 
and co-workers. 
3. 
 
 
Which of the following IS NOT a 21st Century event? 
 
 
 Obama´s election and reelection 
 
 BP Gulf Oil Spill 
 
 Hurricane Katrina 
 The Vietnam War 
 
 Terrorist attack in NYC 
 
Explicação: 
The Vietnam War also known as the Second Indochina War, and in Vietnam as 
the Resistance War Against America or simply the American War, was a conflict 
that occurred in Vietnam, Laos, and Cambodia from 1 November 1955 to the fall 
of Saigon on 30 April 1975. 
https://simulado.estacio.br/bdq_simulados_exercicio.asp
 
 
04.When you are talking about news or current events, you may need to ask questions 
and seek clarification. What question below presents a high level of formality? 
 
 
 I have a question about the current health issues! 
 
 What about the weather report? 
 
 Tell me about Brazilian culture. 
 
 Do you know anything about the war in the Middle East? 
 
May I ask a question about the international political scenario? 
 
 
5. 
 
 
There are several ways to express our ideas.Mark the option which contains a polite 
way for something to be repeated, rephrased or summarised: 
 
 
Say that again. I didn't get it. 
 
 
I didn't get what you said. 
 
 
What did you say? Repeat. 
 
 
I'm confused. What did you say? 
 
Would you repeat that again, please? 
 
6. 
 
 
► Which of the following headlines, taken from The New York Times in October 
2015, is related to sports? 
 
 Touring the Dark Side of Los Angeles 
 Royals Outlast Mets in Epic Start to Series 
 
 Greenland Is Melting Away 
 
 Cutting Sugar Improves Children's Health in Just 10 Days 
 
 President to visit China next month 
Explicação: Royals Outlast Mets in Epic Start to Series (Royals and Mets are American 
baseball teams) Greenland Is Melting Away (science) What to Look for in the Republican 
Debate (politics) Cutting Sugar Improves Children¿s Health in Just 10 Days (health) 
Touring the Dark Side of Los Angeles (Tourism) 
 
07.It is extremely unlikely to find pieces of news in ____________________ 
 
 
 a newspaper 
 
 the radio 
https://simulado.estacio.br/bdq_simulados_exercicio.asp
https://simulado.estacio.br/bdq_simulados_exercicio.asp
 a pamphlet 
 the internet 
 
 a magazine 
 
 
Explicação: 
Pamphlets are more suitable to provide information (on a product, a cause, an idea) and 
not to spread news. 
A pamphlet is an unbound booklet It may consist of a single sheet of paper that is 
printed on both sides and folded in half, in thirds, or in fourths, called a leaflet, or it may 
consist of a few pages that are folded in half and saddle stapled at the crease to make a 
simple book.