IntroductionToBusiness-OP_8D04gAa-145

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356. 18. Kristen Bialik, “7 Facts about Americans with Disabilities,” Pew Research Center,
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Trends in Human Resource Management and Labor Relations
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Maslow's Hierarchy of Needs
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McGregor's Theories X and Y
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Contemporary Views on Motivation
5. Michael Sasso, “Delivery Services Getting High Marks for the Holidays,” Boston Globe,
https://www.bostonglobe.com, December 28, 2017. 6. Suzanna Kim, “Urban Outfitters Asks Employees to
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From Motivation Theory to Application
7. Catey Hill, “6 Jobs Where Workers Get a Flexible Schedule—and Easily Make $100,000,” Moneyish,
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November 16, 2017. 8. Ibid. 9. “Piloting the Part-Time Team Initiative,” https://www.amazon.jobs, accessed
January 13, 2018; “2017 Employee Benefits,” Society for Human Resource Management, https://www.shrm.org,
accessed November 16, 2017; Karen Turner, “Amazon Is Piloting Teams with a 30-hour Workweek,” The
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Time to Kill the 40-Hour Workweek?,” Society for Human Resource Management, https://www.shrm.org,
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Crew, https://www.linkedin.com, accessed October 30, 2017; Dan Enloe, https://www.linkedin.com, accessed
October 30, 2017; Susan Caminiti, “A Champion of Change,” Fortune, September 20, 2004, p.
S10. 11. Ibid. 12. Ricardo Semler, “What Happens When You Run a Company with (Almost) No Rules?” TED
Radio Hour, https://www.npr.org, accessed January 14, 2018; Mallen Baker, “Ricardo Semler: The Radical Boss
Who Proved That Workplace Democracy Works,” Mallen Baker’s Respectful Business Blog,
http://mallenbaker.net, accessed January 14, 2018; Stacy A. Teicher, “On the Frontier of Flexibility; Slowly,
Companies Are Offering Flexible Schedules—a Key Demand of Workers,” The Christian Science Monitor, June 7,
2004, p. 13. 13. Maria Lamagna, “Job Sharing Might Be the Answer to Avoiding Burnout,” New York Post,
https://nypost.com, accessed January 14, 2018; Maria Lamagna, “Is Job-Sharing a Cop-Out or the Way to Avoid
Burnout?” MarketWatch, https://www.marketwatch.com, accessed January 14, 2018; Vivian Wagner, “Take This
Job and Share It,” AARP, https://www.aarp.org, accessed January 14, 2018; “Work Muse in the News!”
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Engagement Tactics,” Workopolis, https://hiring.workopolis.com, accessed January 15, 2018; Ashley Bell, “33
Thoughtful Employee Recognition & Appreciation Ideas for 2018,” SnackNation, http://www.snacknation.com,
accessed January 15, 2018; Lindsay Tigar, “6 Job Perks that Actually Inspire Employee Happiness,” Ladders,
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The Motley Fool, https://www.fool.com, accessed January 15, 2018. 15. “Why Employees at Apple and Google
Are More Productive,” Fast Company, https://www.fastcompany.com, accessed January 15, 2018; Robert Shaw,
“At Netflix, Autonomy above All Else,” Business Management Daily,
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Its Employees So Much It Has a ‘No Limits’ Expense Policy,” Quartz, http://quartz.com, accessed January 15,
2018; Janko Roettgers, “How Netflix Ticks: Five Key Insights from the Company’s New Corporate Culture
Manifesto,” Variety, http://variety.com, accessed January 15, 2018; Timothy Stenovec, “One Reason for Netflix’s
Success —It Treats Employees Like Grownups,” Huffington Post, https://www.huffingtonpost.com, accessed
January 15, 2018; “Netflix Culture,” https://jobs.netflix.com/culture, accessed January 15, 2018. 16. Alan
Deutschman, “Can Google Stay Google?” Fast Company, https://www.fastcompany.com, accessed January 14,
2018; Joseph Blasi, “Tech Companies Are Shutting Employees Out of the Stock Market’s Boom,” Fortune,
http://fortune.com, accessed January 14, 2018. 17. Katie Hafner, “New Incentive for Google Employees:
Awards Worth Millions,” The New York Times, http://www.nytimes.com, accessed January 14, 2018; Paul
Petrone, “Google Found Out That Giving Its Employees Trips to Hawaii Is Better Than $1M Awards,” LinkedIn
Talent Blog, https://business.linkedin.com, accessed January 14, 2018; Quentin Hardy, “Close to the Vest,”
Forbes, http://members.forbes.com, accessed January 14, 2018; Greg Linden, “Google Cuts Founders’ Awards,”
Geeking with Greg, http://glinden.blogspot.com, accessed January 14, 2018; James E. McWhinney, “Raise vs.
Bonus for Your Small Business Employees?” Investopedia, https://www.investopedia.com, accessed January 14,
2018; Jeff D. Opdyke, “Getting a Bonus Instead of a Raise: More Companies Link Pay to Performance for Broad
Range of Employees,” The Wall Street Journal, December 29, 2004, p. D1, D2. 18. Paul Davidson, “Got a Small
Raise? The Rest May Be in Your Bonus,” USA Today, https://www.usatoday.com, accessed January 14,
2018. 19. Jena McGregor, “Elon Musk’s Pay Deal Could Be Worth $55.8 Billion—But He CouldAlso Get
Nothing,” The Washington Post, https://www.ndtv.com, January 28, 2018. 20. “Despite Surge in Job Growth, Pay
Raises and Bonuses for U.S. Workers Unlikely to Rise in 2018,” Aon Media Center,
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Bigger Raise or Bonus in 2018 Just Went Down,” The Washington Post, https://www.washingtonpost.com,
accessed January 14, 2018.
Trends in Employee Motivation
21. “A Statistical Profile of Employee Ownership,” National Center for Employee Ownership,
710 References
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https://www.nceo.org, accessed January 15, 2018; “ESOPs by the Numbers,” National Center for Employee
Ownership, https://www.nceo.org, accessed January 15, 2018; OverHeadWatch Team, “What Is an ESOP? 3
Reasons Why You Should Consider It,” http://overheadwatch.com, accessed January 20, 2018; “The Pros and
Cons of Employee Stock Ownership Plans,” http://www.dbd-law.com, accessed January 20,
2018. 22. Ibid. 23. “Research on Employee Ownership, Corporate Performance, and Employee
Compensation,” National Center for Employee Ownership, https://www.nceo.org, accessed January 15, 2018; “A
Statistical Profile of Employee Ownership,” National Center for Employee Ownership, https://www.nceo.org,
accessed January 15, 2018; George Erb, “At Northwest Firms with ESOPs, Employees Act Like They Own the
Place,” The Seattle Times, https://www.seattletimes.com, accessed January 15, 2018; OverHeadWatch Team,
“What Is an ESOP? 3 Reasons Why You Should Consider It,” http://overheadwatch.com, accessed January 15,
2018. 24. Tony Bartelme, “Stickin’ with the Pig: A Tale of Loyalty and Loss,” The Post and Courier,
https://www.postandcourier.com, accessed January 14, 2018; “Piggly Wiggly Parent’s Shares Virtually
Worthless: Report,” Progressive Grocer, https://progressivegrocer.com, accessed January 14, 2018; Warren L.
Wise, “Judge Tosses Some Claims, Leaves Others in Piggly Wiggly Carolina Federal Lawsuit,” The Post and
Courier, https://www.postandcourier.com, accessed January 14, 2018; “Grapevine: Charleston Judge Tells Both
Sides in Piggly Wiggly Suit to Sit Down, Talk It Out,” The Post and Courier, https://www.postandcourier.com,
accessed January 20, 2018; “Three Lessons from the Failure of Piggly Wiggly,” https://www.nceo.org, accessed
January 20, 2018; Loren Rodgers, “Former Employee Ownership 100 Company: Stock Now Essentially
Worthless,” https://www.nceo.org, accessed January 20, 2018; Warren L. Wise, “Former Piggly Wiggly
Employees Told Stock Values Plummet to Near Zero,” The Post and Courier, https://www.postandcourier.com,
accessed January 14, 2018. 25. Brena Swanson, “Are Employee Stock Ownership Plans the Key to Healthier
Mortgage Finance Companies?” HousingWire, https://www.housingwire.com, accessed January 20, 2018; Rob
Chrisman, “Jobs vs Rates; Zillow, CFPB, & RESPA in the Spotlight?” Mortgage News Daily,
http://www.mortgagenewsdaily.com, accessed January 20, 2018; Loren Rodgers, “The Employee Ownership
Update,” https://www.nceo.org, accessed January 20, 2018; Rob Chrisman, “ESOP Ownership, Retail &
Wholesale Jobs,” http://www.robchrisman.com, accessed January 20, 2018; “Axia Home Loans Unveils
Employee Stock Ownership Plan (ESOP),” https://www.mortgagecollaborative.com, accessed January 20, 2018;
“ESOP Attracts Top Management,” https://www.axiahomeloans.com, accessed January 20, 2018; Gellert
Dornay, “ESOPs: An Attractive Exit Strategy,” Mortgage Banking July 1, 2016. 26. Ibid. 27. David Burkus,
“Research Shows That Organizations Benefit When Employees Take Sabbaticals,” Harvard Business Review,
https://hbr.org, accessed January 21, 2018; Jeanne Sahadi, “These Workplace Benefits Are Slowly Fading
Away,” CNN Money, http://money.cnn.com, accessed January 21, 2018; “2017 Employee Benefits Remaining
Competitive in a Challenging Talent Marketplace,” Society for Human Resource Management,
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Forbes, https://www.forbes.com, accessed January 21, 2018. 28. Kathy Gurchiek, “4 Winning Workflex
Strategies,” HR Magazine, http://www.hrmagazine-digital.com, accessed January 21, 2018; “Morris Financial
Concepts,” http://www.whenworkworks.org, accessed January 21, 2018; Kathy Gurchiek, “Winning with
Workflex,” HR Magazine, http://www.hrmagazine-digital.com, accessed January 21, 2018; Cassidy Solis, “2017
When Work Works Award Winners Announced,” https://www.shrm.org, accessed January 21, 2018; SHRM
Online Staff, “When Work Works Winners Honored for Effective Workplace Practices,” https://www.shrm.org,
accessed January 21, 2018. 29. Kathryn Vassal, “This Company Just Started Offering 6-Week Sabbaticals,” CNN
Money, http://money.cnn.com, accessed January 22, 2018; Valerie Bolden-Barrett, “Zillow to Offer Six-Week,
Half-Paid Sabbaticals to Some Employees,” HR Dive, https://www.hrdive.com, accessed January 22, 2018; Mary
Shacklett, “Why More Tech Workers Should Take Sabbaticals,” TechRepublic, https://www.techrepublic.com,
accessed January 22, 2018; Kara Stiles, “Why Zillow Rewards Mid-Career Staff with Six-Week Sabbaticals,”
Forbes, https://www.forbes.com, accessed January 22, 2018; Amanda Pressner Kreuser, “One Underused Perk
That Keeps Top Talent Happy and Productive at Work,” Inc., https://www.inc.com, accessed January 22,
References 711
2018. 30. Kathy Gurchiek, “Fill Skills Gaps Using Learning Sabbaticals,” https://www.shrm.org, accessed
January 22, 2018; Hailley Griffis, “Why This Company Implemented a Learning Sabbatical for Its Employees,”
Fast Company, https://www.fastcompany.com, accessed January 22, 2018; Hailley Griffis, “Learning Sabbatical:
How Existing Employees Are Developing New Skills for Different Roles,” Buffer, https://open.buffer.com,
accessed January 22, 2018. 31. Bureau of Labor Statistics, “2017 Labor Force Statistics from the Current
Population Survey,” https://www.bls.gov, accessed January 23, 2018; “2016 Labor Force Statistics from the
Current Population Survey,” https://www.bls.gov, accessed January 23, 2018; Jean Folger, “The Causes and
Costs of Absenteeism,” Investopedia, https://www.investopedia.com, accessed January 23, 2018; Stephanie
Martin Velez, “When Employees Call Off Work, You Lose Money (This is how much..),” LinkedIn,
https://www.linkedin.com, accessed January 23, 2018; Ashley Handy, “The Cost of Absenteeism in the
Workplace and How to Control It,” https://www.dominionsystems.com, accessed January 23, 2018; Nettime
Solutions Staff, “Minimize Employee Absenteeism with Time & Attendance Software,”
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https://www.adp.com, accessed January 23, 2018; Caron Beesley, “Absenteeism in the Workplace: 7 Ways to
Resolve This Bottom Line Killer,” https://www.sba.gov, accessed January 23, 2018. 32. Ibid. 33. “Increased
Number of Workers Calling in Sick When They Aren’t, Finds CareerBuilder’s Annual Survey,”
https://www.careerbuilder.com, accessed January 23, 2018; “CareerBuilder Survey: More Workers Calling in
Sick When They Aren’t,” Fox 5, http://www.fox5dc.com, accessed January 23, 2018; Melissa Wylie, “More
Staffers Calling in Sick—Even if They’re Not,” Bizwomen, https://www.bizjournals.com, accessed January 23,
2018; Aimee Picchi, “The Worst Excuses for Taking a Sick Day,” MoneyWatch, https://www.cbsnews.com,
accessed January 23, 2018. 34. Folger, “The Causes and Costs of Absenteeism”; Martin Velez, “When
Employees Call Off Work, You Lose Money”; “How to Reduce Absenteeism in the Workplace,” GTM Business
Blog, https://gtm.com, accessed January 23, 2018; “Absence Management: Three Ways to Reduce Employee
Absenteeism,” https://atstimecom.accu-time.com, accessed January 23, 2018; Patricia Lotich, “4 Tips for
Reducing Absenteeism in the Workplace,” The Thriving Small Business, https://thethrivingsmallbusiness.com,
accessed January 23, 2018. 35. Brandon Carter,“2017 Employee Engagement & Loyalty Statistics,” Access Perks
Blog, https://blog.accessperks.com, accessed January 24, 2018; “Job Seeking & Hiring Statistics,” Statistic Brain,
https://www.statisticbrain.com, accessed January 24, 2018; Brandon Carter, “Employee Engagement & Loyalty
Statistics: The Ultimate Collection,” Access Perks Blog, https://blog.accessperks.com, accessed January 24, 2018;
Marcel Schwantes, “Why Do Employees Really Quit Their Jobs? Research Says It Comes Down to These Top 8
Reasons,” Inc., https://www.inc.com, accessed January 24, 2018. 36. Bernard Marr, “Why Great Employees
Quit,” CNBC, https://www.cnbc.com, accessed January 24, 2018; Marcel Schwantes, “Why Do People Quit Their
Jobs, Exactly? Here’s the Entire Reason, Summed Up in 1 Sentence,” Inc., https://www.inc.com, accessed
January 24, 2018; Jack Altman, “Don’t Be Surprised When Your Employees Quit,” Forbes,
https://www.forbes.com, accessed January 24, 2018; “Why Employees Quit, According to New Glassdoor
Economic Research,” https://www.glassdoor.com, accessed January 24, 2018; Phil Albinus, “The Real Reason
Employees Leave Their Employer,” Employee Benefit News (Online), https://www.benefitnews.com, accessed
January 24, 2018; Joyce Maroney, “Stay or Go? Employees Say Job Satisfaction Matters Most,” Workforce
Institute, https://workforceinstitute.org, accessed January 24, 2018.
Location, Location, Location: Where Do We Make It?
1. Soyoung Kim, “New Water Bottling Plant in Los Lunas Brings Jobs, But Also Concerns,” KRQE News,
http://krqe.com, November 17, 2016. 2. Brandon Loomis, “What drought? Nestle Plans $35 million plant to
bottle water in Phoenix,” The Republic, https://www.azcentral.com, May 19, 2016. 3. Lydia DePillis, “Cities Try
to Lure Amazon, But Want to Keep the Details Secret,” CNN, http://money.cnn.com, October 19, 2017.
Pulling It Together: Resource Planning
4. Mike Colias and William Mauldin, “GM Expects to Move 600 Supplier Jobs from Mexico to Texas,” The Wall
712 References
This OpenStax book is available for free at http://cnx.org/content/col25734/1.7
Street Journal, https://www.wsj.com, June 16, 2017. 5. Christian Davenport, “Is $48 Too Much for the Federal
Government to Pay for a Hammer?” The Washington Post, https://www.washingtonpost.com, June 25,
2014. 6. “Army Awards FedBid Contract to Provide Reverse Auction Acquisition Solution,” Business Wire,
https://www.businesswire.com, May 31, 2017. 7. Aaron Huff, “Will Blockchain Extend or Disrupt Your
Business?” Commercial Carrier Journal, https://www.ccjdigital.com, December 19, 2017.
Production and Operations Control
8. Claudia Infante,“Value Stream Mapping Boosts Productivity for Awning Maker,” Finance New Mexico,
https://financenewmexico.org, October 9, 2016.
Looking for a Better Way: Improving Production and Operations
9. “Best of the Best” Win U.S. National Excellence Honor: 2017 Baldrige Award Goes to 5 Outstanding
Organizations,” https://www.commerce.gov, November 16, 2017.
Trends in Production and Operations Management
10. National Association of Manufacturers, “Top 20 Facts About Manufacturing,” http://www.nam.org,
accessed February 20, 2018. 11. Ibid. 12. Matt Hourihan and David Parkes, “AAAS Appropriations Roundup,”
http://www.innovationtaskforce.org, September 16, 2016. 13. World Bank, “High-Technology Exports,”
https://data.worldbank.org, accessed February 20, 2018. 14. National Association of Manufacturers,
“Manufacturers Strive to Close Skills Gap,” https://www.nahad.org, accessed February 20, 2018. 15. Benjamin
Brandell, “What Is Business Process Management? A Really Simple Introduction,” Business 2 Community,
https://www.business2community.com, August 18, 2016. 16. Dave Blanchard, “Dell Reinvents Its Supply
Chain,” Industry Week, http://www.industryweek.com, December 16, 2010. 17. “Business Value of Process
Standards,” http://www.bpminstitute.org, accessed February 20, 2018.
The Marketing Concept
1. “Lexus Rises to the Top in Customer Satisfaction,” Automotive News, http://www.autonews.com, August 25,
2015. 2. “What Is Customer Retention?” Customer Insight Group, https://www.customerinsightgroup.com,
April 20, 2017.
Creating a Marketing Strategy
3. Anna Nicolaou, “How Streaming Saved the Music Industry,” Financial Times, https://www.ft.com, January 16,
2017.
Buyer Behavior
4. Catalin Zorzini, “Infographic: An Analysis of Online Shopping Habits of Men & Women,” https://ecommerce-
platforms.com, accessed October 8, 2017.
Market Segmentation
5. “Nielsen Announces Launch of National Television Out-of-Home Measurement Service,”
http://www.nielsen.com, October 24, 2016.
Creating Products That Deliver Value
6. Gary Hamel and Nancy Tenant, “The Five Requirements of a Truly Innovative Company,” Harvard Business
Review, https://hbr.org, April 27, 2015. 7. Drake Baer and Jay Yarrow, “22 of the Most Epic Product Failures in
History,” Business Insider, http://www.businessinsider.com, July 31, 2014.
Trends in Developing Products and Pricing
8. Eugene Kim, “Amazon’s Prime Membership Is Eating into Costco and Sam’s Club’s Territory,” Business
Insider, http://www.businessinsider.com, September 26, 2016. 9. Glenn Taylor, “More than 90% of Consumers
Use Smartphones While Shopping in Stores,” Retail Touch Points, https://www.retailtouchpoints.com, August
20, 2015. 10. Daniel Boffey, “Google Price Comparison Site to Compete with Rivals for Top Search Slot,” The
References 713