CEL0555_EX_A4

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Questão
	
	
	Choose the best way to complete following sentence: ¿I¿ll________________________.¿
		
	
	(a) come straight on the point
	 
	(d) come straight to the point
	
	(b) come straight beside the point
	
	(e) come straight with the point
	
	(c) come straight up to a point
	Respondido em 17/09/2020 10:42:35
	
Explicação:
RESOLVING DIFFICULTIES
v. I¿ll come straight to the point = IR DIRETO AO ASSUNTO.
1. I wasn¿t particularly happy with¿
1. Frankly¿
1. Well¿
1. I¿ve seen very little change
1. I¿m afraid that¿
1. Despite what you say¿
1. I don¿t want to jump to any conclusions
	1. 
	
	 
		2
        Questão
	
	
	When asked a question regarding a professional appointment, the answer must be given in the same tone. Which answer below does not fit the formal environment of a professional question such as "Is next Tuesday convenient for you?"
		
	
	How about next Friday, instead?
	
	I really don't think I can on Tuesday.
	 
	Nope, can't do it.
	
	I'm afraid I can't on Tuesday. What about Wednesday?
	
	I'm sorry, I won't be able to make it on Tuesday.
	Respondido em 17/09/2020 10:49:28
	
Explicação:
The answer makes use of informal structures to deny the invitation that does not suit the tone of professional context.
	
	
	 
		3
        Questão
	
	
	You are talking business on the phone. How would you connect someone?
		
	
	b) Good morning, this is Marina.
	 
	d) Jim is on another line at the moment. Would you like to hold?
	
	a) Hello, this is John Block calling for Marina Smith.
	
	e) Could you spell that, please?
	 
	c) Please hold and I¿ll put you through.
	Respondido em 17/09/2020 10:45:50
	
Explicação:
	Connecting someone
	- One minute, I¿ll transfer you now.
- Please hold and I¿ll put you through. /I¿ll connect you.
- Let me see if Jim is available.
- One moment, please.
- Hang on a minute. (informal)
	
	
	 
		4
        Questão
	
	
	Fill in the blanks with the correct word:
Mrs. Taylor: I would like to have an appointment with the director.
Secretary: Are you .......... on the 17th?
		
	
	 freely
	
	disposable
	
	serious
	 
	available
	
	possible
	Respondido em 17/09/2020 10:46:18
	
Explicação:
Available = Free, unoccupied, not busy
	
	
	 
		5
        Questão
	
	
	Choose the appropriate explanation for the expression in the loop.
"I need to submit a weekly report on this project, so please keep me in the loop."
		
	
	in the Office
	 
	informed
	
	working hard
	
	hung up.
	
	satisfied
	Respondido em 17/09/2020 10:46:37
	
Explicação:
In the loop = informed
	
	
	 
		6
        Questão
	
	
	There are several ways to have conversation in which the topic is to make a professional appointment. Mark the answer that does not fit into this formal context.
		
	
	Are you available next Friday?
	 
	Can I drop by and chat tomorrow?
	
	Is next week convenient to you?
	
	Would Thursday suit you?
	
	Is it possible for us to meet next Monday?
	Respondido em 17/09/2020 10:46:29
	
Explicação:
The option uses verbs such as "drop by" and "chat" which do not suit the formal context of a professional appointment.
	
	
	 
		7
        Questão
	
	
	You are talking business on the phone. How would you explain that your boss can¿t answer the phone at that moment ?
Taking into account that this is a business call, which is the most appropriate answer?
		
	
	Sorry, sir. Mr. Rankin is taking a nap at the moment. May I suggest you call him on yesterday?
	
	Sorry.  Mr. Rankin is cooking at the moment and he can handle any phone calls.
	 
	Sorry, Mr. Rankin is in a meeting at the moment. Would you like him to call you back later?
	
	Sorry, Mr. Rankin is at the office right now. He must have gone shopping. He was hungry.
	
	Sorry, Mr. Rankin doesn¿t feel like talking on the phone right now
	Respondido em 17/09/2020 10:52:56
	
Explicação:
The only appropriate answer is :Sorry, Mr. Rankin is in a meeting at the moment. Would you like him to call you back later?
	
	
	 
		8
        Questão
	
	
	Complete this sentence with a proper expression: "At that point, ____________________ the way that you were behaving in the office, the way that you were being uncooperative, a little bit surly with people."
		
	 
	(c) I wasn¿t particularly happy with
	
	(e) I wasn¿t particularly happy from
	
	(b) I wasn¿t particularly happy of
	
	(d) I wasn¿t particularly happy to
	
	(a) I wasn¿t particularly happy at
	Respondido em 17/09/2020 10:47:42
	
Explicação:
TRICKY CONVERSATIONS
v. I¿m not going to get into a discussion about¿
1. Clearly¿
1. What you need to do¿
1. But bearing in mind¿
1. I expect you to¿
1. It¿s important that you¿
1. I¿m not happy with the effort that you¿ve made
1. I really want to see some improvement