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Disciplina:Prática Oral em Língua Inglesa II332 materiais769 seguidores
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PROJECT MANAGER: 'Thanks for coming to this PIR for the recently completed project
to incorporate the TB Management Application into the TB office application. Today,
we have representatives of all of stakeholders here. The project team, the users of the
application and management. Unfortunately, the IT director who was responsible for
creating and overseeing the project can't attend. I know it's normal to have the project
sponsor at this meeting, but she has sent her assistant to be here in her place.
As usual, we've updated the gap analysis, which will show us the difference between
where we are with the aims of the project and where we should or could be. I can
confirm that the project is delivering what it was intended to. The new report
functionalities are working well and real-time statistics can now be generated from all
applications and databases. The application is performing everything which was
specified in the original project charter, which defined the purpose and objectives of
the project.
As you know, the project was completed by the deadline. There were no major
problems when the project was implemented in the live environment, it was a smooth
transition between the old system and the new system. But some of the end users did
report some minor response problems. These were ironed out by the end of the first
day and there has been no further reports of this type problem.
Sarah carried out a survey among the end users and it had favourable results. The
survey assessed their opinion about the new changes to the applications. Once they
knew how to use the new database and report functions, they met their demands and
saved them a lot of time when generating statistics. They also praised the on-site
support, saying that they were very helpful. One of the areas identified, where in
effect we dropped the ball is with training and documentation. It seems that the
training didn't cover the areas which most of the end users needed. They also
commented that user documentation was very confusing and was of little benefit.
These issues are currently being addressed by Sally. She'll update me in a couple of
days with her recommendations. You can find a copy of the survey's findings on the
desk in front of you. I've already informed the project sponsor of these results and she
seemed happy.
Although the project has been a great success, there are some lessons which we can
learn from this, especially with the problems with the training and user documentation.
I would like to hear you suggestions on how we can avoid making these mistakes in
future projects.
Now let’s check the meaning of some of them. Did you get them right?

Stakeholder (parte

It is a person who is involved in an organization
(internally or externally) and has responsibilities
towards the carrying out of a project in some way.

Sponsor (patrocinador) The person who provides funding for the project,
approves changes and supports the project in the

Gap analysis (análise das

A report that analyses the performance of a
project or process.

End users

It refers to the customers who use/consume a
product, process or service. This is used for both
internal and external customers.

To iron out (resolver,

This is an informal way to say 'solve' minor
problems or difficulties, e.g. 'There was a small
problem with the design, but that has now been
ironed out'.

To assess (avaliar) It is a more professional way to say 'evaluate'. It is
very common to 'assess' performance, results,
progress etc... in reviews, surveys, reports etc...

Demand (necessidade,

In this context it means 'needs' or 'requirements'
(both of these words can replace it) that a
customer/end-user has from a product or service.

Support (apoio) This is the common name for people whose
purpose is to help customers/end users, e.g.
'customer support' or 'IT support'.

To drop the ball (pisar na

This is an informal expression. It means that
somebody has made a big mistake or done
something badly.

To address (lidar com,
analisar, abordar)

In this context it's a very professional way to say
'to deal with' or 'to look into' an issue or problem.

Findings (conclusões) It refers to the conclusions which are made after
something has been examined or investigated (in a
report, review, survey etc...). The findings also
include recommendations.

Below is a definition/description of each of the words/phrases in bold above. Now fill
in the blanks with one of these words/phrases in bold. Only use each word/phrase
1. An expression that means somebody has been done something badly or made a big
mistake, is ____________________.

2. The conclusions of a report or survey, are called _________________.

3. A report that analyses the performance of a project or process is called a
 _________________ project.

4. The people who use a product/service are often called ______________________.
5. The people who are either involved in a project or will be affected by its result/outcome
are called the _________________.
6. Another way to say 'deal with' or 'look into’ is ______________________.
7. Another way to say ’requirements’ is ______________________.
8. The document which states/sets out the purpose and objects of a project is called a
9. Another way to say ‘evaluate’ is ______________________.
10. An expression that means that a minor issue or problem has been resolved is
11. A noun that means the change from one state/situation to another is
12. The senior manager who is ultimately responsible for a project, is called the
13. The people who are there to help customers with their questions or problems for
products/ service are called __________________.
14. The name of written information which is stored on computer files or on paper is called

Address – assess – demands – documentation - dropp the ball - end users – findings - gap
analysis - iron out - project charter - project sponsor - stakeholders – support - transition

KEY: dropp the ball – findings - gap analysis - end users - stakeholders – address – demands -
project charter – assess - iron out – transition - project sponsor – support – documentation

ROLE PLAY: Now it’s your turn. Choose one of the following situations and make up a
SITUATION 1 – An Initial Project Overview Meeting, in which you will present a project
to your co-workers so it can be rolled out. (retirar ing de present)
SITUATION 2 – An Update Meeting in which you will the development of the project.
(retirar a vírgula entre Meeting e in)
SITUATION 2 – A Review Meeting in which you will undertake a review of the project
performance and results. (retirar a vírgula entre Meeting e in)