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Identify the reasons that led the company to achieve greater profitability: a. The profit of Nova Rota increased because the traffic of vehicles ...

Identify the reasons that led the company to achieve greater profitability:


a. The profit of Nova Rota increased because the traffic of vehicles was higher, leading the company to obtain greater profitability.
b. The increase in revenue and the reduction of costs occurred because, with the implementation of the Quality Management System, the company established routines and procedures that improved its operational efficiency.
c. With the implementation of the Quality Management System, Nova Rota was able to increase its revenue because its users were more satisfied.
d. Profitability could be established because the company established an effective Quality Policy.
e. None of the above alternatives is correct.

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G Q ESTUDO DE CASO - 2 4
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Gestão da Qualidade e Produtividade UniCesumarUniCesumar

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A alternativa correta é a letra B: "O aumento da receita e a redução de custos ocorreram porque, com a implementação do Sistema de Gestão da Qualidade, a empresa estabeleceu rotinas e procedimentos que melhoraram sua eficiência operacional."

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