Major Incident

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Which of the following Situation is not a potential Major Incident
Multiple users are impacted
Organization is having a huge financial impact
Single VIP user is unable to use IT Services
IT related Incident impacts life of individuals
Who is not a member of Technical Major Incident Resolution Call
IT Service Owner
IT Relationship Manager
CIO
Business user
Which of the following is a parameter of Time Sensitivity of the Major Incident
Mission Critical
Containment of Impact of incident
Enterprise Wide Impact
Application used by Executive leadership
Which is not the potential role of a Service Desk Manager in Major Incident Call
Driving Major Incident Call
Incident Logging
Track Incidents received during Major Incidents and relate them to Major Incident
Ensure that appreciate communication channels are open for end user communication like Communicating to Service Desk spents
Which major Incident activity potentially can be done after the initial 30 mins
Horizontal Escalation
Vertical Escalation
Opening a Bridge call
Updating interactive Voice Message of Service Desk