06 Airport Check In - Hands On

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AT THE AIRPORT: CHECK-IN – HANDS ON 
1 
 Áudio 1 
Check in = verbo / check-in = substantivo: 
I need to check in. 
Let’s do the check-in. 
 
Check-In Agent: é a pessoa que cuida do seu check-in. 
May I have your e-ticket, please? / Posso ver o seu e-ticket, por favor? 
Can I have your passport? / Poderia me dar o seu passaporte? 
Sure, here it is. 
Of course, here you go. 
 
Do you have any luggage to check? / Você tem alguma mala para despachar? 
Yes, just this one. / Sim, apenas essa. 
Yes, two bags. / Sim, duas malas. 
No, that’s it. / Não, só isso. 
Carry-on luggage: mala de mão 
Check-in luggage: mala para despachar 
 
Do you have any more bags to check? / Você tem outras malas para despachar? 
No, that’s it. / Não, é só isso mesmo. 
Yes, there is one more bag to check. / Sim, tenho mais uma. 
 
Is that your only luggage to check? / Essa é sua única mala para despachar? 
Is that your only carry-on luggage? / Essa é sua única mala de mão? 
Yes, it is. / Sim. 
No, I have one more. / Não, eu tenho mais uma. 
No, I have two more. / Não, eu tenho mais duas. 
 
 
 
AT THE AIRPORT: CHECK-IN – HANDS ON 
2 
 
Weight limit / exceed the weight limit: excesso de peso / exceder o limite de peso 
Fee: taxa 
Tax: imposto 
You have exceeded the weight limit / Você excedeu o peso permitido pela linha aérea. 
Airline company: companhia aérea 
How much is the fee? / Quanto é a taxa / tarifa? 
How much does it cost? / Quanto custa? 
It is 50 / 100 dollars. 
Excess baggage fee = tarifa de excesso de bagagem 
The excess baggage fee is 100 dollars. / A tarifa de excesso de bagagem é de 100 dólares. 
Here is your boarding pass. / Aqui está o seu cartão de embarque. 
Here is your passport. / Aqui está o seu passaporte. 
 
Departure: partida 
Arrival: chegada 
 
Your flight will leave at 5PM at gate 7. / O seu voo irá partir às 5 horas do portão 7. 
Can you repeat that, please? / Poderia repetir, por favor? 
Can you say that again? / Poderia repetir? 
Sorry, I didn’t understand it. / Desculpe, mas não entendi. 
Sorry, I didn’t get that. / Desculpe, não entendi. 
 
Delayed: atrasado 
On time: no horário 
Boarding: embarcando 
 
 
 
 
 
AT THE AIRPORT: CHECK-IN – HANDS ON 
3 
1. Listen to a check-in dialogue and fill in the gaps with the missing words. Audio 2. 
Ouça o diálogo e complete as lacunas com as palavras faltantes. 
Customer: Hello! 
Check-in Agent: Hello! Good afternoon! May I have your _______ please? Also your ________? 
Customer: _________ you go. 
Check-in Agent: Thank you! Do you have any _________ to _________? 
Customer: Yes, I do. I _________ this one here. 
Check-in Agent: Can you _________ it here, please? 
Customer: Yes, _________. 
Check-in Agent: Thank you. I’m _________, sir, but it is exceeding the _________ _________. 
Customer: Really? 
Check-in Agent: Yes, it is. ___________ pounds over. 
Customer: Only _________ pounds? 
Customer: Yes. 
Customer: What can I _________? 
Check-in Agent: Well, you can… Do you have a _________ luggage? 
Customer: I do. I _________ this one. 
Check-in Agent: Okay, you can maybe _______ something out of your _______ and place in your ________? 
Customer: Just out of curiosity, _________ _________ is the _________? 
Check-in Agent: The _________ is 100 dollars. 
Customer: 100 dollars? For _________ pounds? Can I _________ my baggage for a second? 
Check-in Agent: Of course. 
Customer: Let me take my bag and I’m gonna solve this. Just a minute, please. 
Check-in Agent: Ok. 
Customer: Can you _________ again, please? 
Check-in Agent: Of course. It’s ____.980 pounds. 
Customer: Thanks. Great! 
Check-in Agent: You did it, sir. Is that your only _________ luggage? 
Customer: Yes, that’s the only _________. 
Check-in Agent: Ok, sir. Here is your ________ , your boarding ________. You’ll need it. And your flight 
will leave at ________ at gate ________. 
Customer: I’m _________. What _________? 
Check-in Agent: It’s _________! 
Customer: Ok. 
Check-in Agent: Thank you for choosing our _________ and have a safe _________! 
Customer: Thank you. Thank you so much! Bye-bye. 
Check your answers in the answer key. Then listen to Audio 3 and follow along with the script. 
Repeat the sentences. Repeat them as many times as you think it is necessary. 
Verifique as respostas no gabarito. Em seguida, ouça o Áudio 3 e siga o roteiro. Repita as frases quantas 
vezes forem necessárias. 
 
 
AT THE AIRPORT: CHECK-IN – HANDS ON 
4 
2. Choose the best sentence from the box to complete the short dialogues. 
Escolha a melhor frase da caixa para completar os diálogos. 
1. Check-in Agent: May I have your passport and your e-ticket, please? 
You: _______________________________________________________ 
2. Check-in Agent: Do you have any luggage to check? 
You: _______________________________________________________ 
3. Check-in Agent: Do you have any carry-on luggage? 
You: _______________________________________________________ 
4. Check-in Agent: How much carry-on luggage do you have? 
You: _______________________________________________________ 
5. Check-in Agent: Your flight will leave at 6:05. 
You: _______________________________________________________ 
Check-in Agent: Sure. Your flight will depart at 6:05. 
6. Check-in Agent: The gate number is 35. 
You: _______________________________________________________ 
Check-in Agent: Number 35. 
7. Check-in Agent: Sir, your bag is exceeding the weight limit. 
You: _______________________________________________________ 
Check-in Agent: That’s 50 dollars. 
8. You: _______________________________________________________ 
Check-in Agent: It is near entrance 5C, just go to your right and walk past the escalator. 
It is going to be right after you pass it. 
 Listen to Audio 4 and check your answers. Then, confirm with the Answer Key. Finally, listen and 
repeat. 
Ouça o Áudio 4 e verifique suas respostas. Em seguida, confirme com o gabarito. Finalmente, ouça e repita. 
And how much is the fee? 
Excuse me, where is gate 35? 
I’m sorry, what’s the gate number? 
Just this one. 
Sorry, can you repeat that again? 
Of course! Here they are! 
Yes, I do. I have 2 bags to check. 
Yes, this one. 
 
 
AT THE AIRPORT: CHECK-IN – HANDS ON 
5 
Answer Key 
Exercise 1 
Customer: Hello! 
Check-in Agent: Hello! Good afternoon! May I have your e-ticket, please? Also your passport. 
Customer: Here you go. 
Check-in Agent: Thank you. Do you have any luggage to check? 
Customer: Yes, I do. I have this one here. 
Check-in Agent: Can you put it here, please? 
Customer: Yes, sure. 
Check-in Agent: Thank you. I’m sorry, sir, but it is exceeding the weight limit. 
Customer: Really? 
Check-in Agent: Yes, it is. Two pounds over. 
Customer: Only two pounds? 
Check-in Agent: Yes. 
Customer: What can I do? 
Check-in Agent: Well, you can … Do you have a carry-on luggage? 
Customer: I do. I have this one. 
Check-in Agent: Okay, you can maybe take something out of your bag and place in your backpack? 
Customer: Just out of curiosity, how much is the fee? 
Check-in Agent: The fee is 100 dollars. 
Customer: 100 dollars? For two pounds? Can I have my baggage for a second? 
Check-in Agent: Of course. 
Customer: Let me take my bag and I’m gonna solve this. Just a minute, please. 
Check-in Agent: Ok. 
Customer: Can you check again, please? 
Check-in Agent: Of course. It’s 49.980 pounds. 
Customer: Thanks. Great! 
Check-in Agent: You did it, sir. Is that your only carry-on luggage? 
Customer: Yes, that’s the only one. 
Check-in Agent: Ok, sir. Here is your passport. Your boarding pass. You’ll need it. And your flight will leave at 5:45 at 
gate 42. 
Customer: I’m sorry. What number? 
Check-in Agent: It’s 42! 
Customer: Ok. 
Check-in Agent: Thank you for choosing our airlines and have a safe trip! 
Customer: Thank you. Thank you so much! Bye-bye. 
 
Exercise 2 
1. Check-in Agent:May I have your passport and your e-ticket, please? 
You: Of course! Here they are! 
2. Check-in Agent: Do you have any luggage to check? 
You: Yes, I do. I have 2 bags to check. 
3. Check-in Agent: Do you have any carry-on luggage? 
You: Yes, this one. 
4. Check-in Agent: How much carry-on luggage do you have? 
You: Just this one. 
5. Check-in Agent: Your flight will leave at 6:05. 
You: Sorry, can you repeat that again? 
Check-in Agent: Sure. Your flight will depart at 6:05. 
6. Check-in Agent: The gate number is 35. 
You: I’m sorry, what’s the gate number? 
Check-in Agent: Number 35. 
7. Check-in Agent: Sir, your bag is exceeding the weight limit. 
You: And how much is the fee? 
Check-in Agent: That is 50 dollars. 
8. You: Excuse me, where is gate 35? 
Check-in Agent: It is near entrance 5C, just go to your right and walk past the escalator. It is going to be right after 
you pass it.