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Academic Editor: Adel Ben Youssef
Received: 31 October 2024
Revised: 20 January 2025
Accepted: 3 February 2025
Published: 6 February 2025
Citation: de Genaro Chiroli, D.M.;
Ferrassa, T.P.; Idalgo, L.d.N.; Mick,
M.M.A.P.; Kovaleski, J.L.; Aragão, F.V.;
Tebcherani, S.M.; Zola, F.C. Digital
Transformation for Smart and Resilient
Cities: Assessing Platform Maturity
and ISO 37123 Compliance. Platforms
2025, 3, 3. https://doi.org/10.3390/
platforms3010003
Copyright: © 2025 by the authors.
Licensee MDPI, Basel, Switzerland.
This article is an open access article
distributed under the terms and
conditions of the Creative Commons
Attribution (CC BY) license
(https://creativecommons.org/
licenses/by/4.0/).
Article
Digital Transformation for Smart and Resilient Cities: Assessing
Platform Maturity and ISO 37123 Compliance
Daiane Maria de Genaro Chiroli 1,2,* , Thallita Puzi Ferrassa 1 , Leticia do Nascimento Idalgo 1,
Marcela Marçal Alves Pinto Mick 3, João Luiz Kovaleski 3 , Franciely Velozo Aragão 4 ,
Sergio Mazurek Tebcherani 3,5 and Fernanda Cavicchioli Zola 6
1 Graduate Program in Urban Engineering, State University of Maringá, Maringa 87020-900, Brazil;
pg405535@uem.br (T.P.F.); leticianascimentoidalgo@gmail.com (L.d.N.I.)
2 Textile Engineering Coordination, Federal University of Technology-Paraná—UTFPR,
Apucarana 86812-460, Brazil
3 Department of Industrial Engineering, Federal University of Technology-Paraná—UTFPR,
Ponta Grossa 84017-220, Brazil; marcela_marcal@outlook.com (M.M.A.P.M.); kovaleski@utfpr.edu.br (J.L.K.);
sergiom@utfpr.edu.br (S.M.T.)
4 Textile Engineering Department, Federal University of Santa Catarina, Blumenau 89036-004, Brazil;
franciely.aragao@ufsc.br
5 Department of Chemistry, State University of Ponta Grossa—Uvaranas, Ponta Grossa 84030-000, Brazil
6 Department of Humanities, Federal University of Technology-Paraná—UTFPR, Apucarana 86812-460, Brazil;
fzola@utfpr.edu.br
* Correspondence: daianechiroli@utfpr.edu.br
Abstract: This paper explores the transformative potential of digital platforms in fostering
resilient and intelligent urban environments, a critical need considering rapid urbanization
and climate change. Through a comparative analysis of various digital platforms in global
cities, this study identifies their role in enhancing operational efficiency, participatory gover-
nance, and urban innovation. Utilizing a structured maturity model based on the ISO 37123
standard for resilient communities, this research highlights the specific challenges faced by
cities at different stages of digital transformation and provides practical recommendations
for implementing digital solutions that integrate resilience, sustainability, and smart gover-
nance. The analysis underscores the importance of aligning digital platform development
with the United Nations Sustainable Development Goals (SDGs), offering a pathway for
cities to enhance resilience, optimize resource use, and promote citizen engagement.
Keywords: digital platforms in urban resilience; ISO 37123 compliance; smart city maturity
models; sustainable urban governance
1. Introduction
The digital revolution is profoundly transforming the way cities are designed and man-
aged. Over the last decade, smart cities have emerged as a viable response to 21st-century
urban challenges, offering data-driven approaches to improve quality of life, operational
efficiency, and environmental sustainability. Climate change exacerbates existing vulner-
abilities in urban areas, placing pressure on cities’ capabilities to manage its effects and
intensifying socioeconomic and environmental repercussions, such as increased natural
disasters, regional inequalities, and difficulties in accessing essential services [1–3]. As
highlighted in [4], technology has reached an advanced stage, enabling the implementation
of digital solutions to improve the urban experience sustainably. In this context, urban
areas must play a prominent role in future socioeconomic and environmental development
by adopting transformative technologies like digital platforms, artificial intelligence (AI),
Platforms 2025, 3, 3 https://doi.org/10.3390/platforms3010003
https://doi.org/10.3390/platforms3010003
https://doi.org/10.3390/platforms3010003
https://creativecommons.org/licenses/by/4.0/
https://creativecommons.org/licenses/by/4.0/
https://www.mdpi.com/journal/platforms
https://www.mdpi.com
https://orcid.org/0000-0002-9088-406X
https://orcid.org/0009-0002-9749-191X
https://orcid.org/0000-0003-4232-8883
https://orcid.org/0000-0001-5813-6689
https://doi.org/10.3390/platforms3010003
https://www.mdpi.com/article/10.3390/platforms3010003?type=check_update&version=1
Platforms 2025, 3, 3 2 of 30
and the Internet of Things (IoT) [5]. These innovations provide a foundation for digital
transformation (DT), addressing challenges across sustainable production’s triple bottom
line (TBL): economic, social, and environmental dimensions. For example, studies from
Accenture and the World Economic Forum (2020) estimate that digital technologies could
reduce global emissions by up to 20% by 2050 in the three highest-emitting sectors: energy,
materials, and mobility.
Digital platforms are pivotal in enhancing urban resilience and intelligence [6]. They
enable the integration of diverse urban systems, fostering participatory governance and
data-driven decision making, critical elements in building resilient and smart cities. These
platforms have proven their utility in crises, such as the COVID-19 pandemic, where they
supported agile governance and knowledge sharing [7,8]. Despite these benefits, significant
challenges persist, including the lack of standardized criteria to define and measure the
performance of smart cities according to their local needs [7–10].
In response to these challenges, the ISO 37120, 37122, and 37123 standards provide
guidelines to enhance the effectiveness of urban platforms in achieving resilience and
sustainability. These standards offer a structured framework to monitor urban services,
quality of life, and resilience capabilities, enabling cities to align technological adoption with
global sustainability goals [11]. Furthermore, the Sustainable Development Goals (SDGs)
emphasize technology transfer and innovation as critical drivers of sustainable urban
growth [12]. Aligning the development of digital platforms with these global frameworks
ensures inclusivity, equity, and long-term resilience in urban areas.
This paper provides a comprehensive analysis of the transformative potential of digital
platforms in fostering resilient and intelligent urban environments. Specifically, it explores
the contributions of these platforms to operational efficiency, participatory governance,
and urban innovation while examining their alignment with the ISO 37123 standard and
the SDGs. Utilizing a structured maturity model, this study highlights challenges cities
face at different stages of digital transformation and offers practical recommendations for
integrating resilience, sustainability, and innovative governance into urban management
frameworks. By addressing these aspects, this study aims to provide actionable insights for
advancing the role of digital platforms in building cities that are prepared for the challenges
of the 21st century.
Literature Review
Digital platforms are central to urban transformation, enabling the collection and
analysis of large urban data volumes to optimize services and infrastructure [13]. They
can be categorized as commercial (e.g., Uber) or public platforms offering municipal
services [14]. The concept of “platform urbanism” highlights their influence on urban space
and governance, closely tied to the platform economy dominated by tech giants [15]. These
platforms also enable IoT- and AI-based urban services, improving mobility, energy, and
public safety, though challenges such as data interoperability and regulation persist [16].
Efforts toward open and decentralized urban platforms, such as UrbanThis standards-based approach
enables cities to implement solutions that enhance specific services and ensure continuity
during crises, ultimately fostering long-term sustainability and quality of life. Consequently,
Table 2 serves as a practical and strategic resource for the development of more efficient,
secure, and adaptable urban environments.
These contributions demonstrate how each of the ISO standards addresses different
aspects of sustainable development, digitalization, and resilience, supporting the cre-
ation of smarter cities that are future-ready and capable of dealing with complex crises
and challenges.
4.8. How the 17 SDGs Contribute to Smart, Resilient, and Sustainable City Platforms [57]
The 17 Sustainable Development Goals (SDGs) [74] provide a global framework for
addressing contemporary urban challenges, aligning sustainability, inclusion, and resilience
goals with local public policies. In the context of smart, resilient, and sustainable cities,
the SDGs [74] are essential to guide the construction and evolution of digital platforms
promoting sustainable urban development. This approach connects directly to the platform
maturity analysis presented in the first part of this study, which structures the progress of
cities towards integrated technological systems, and to the application of ISO 37120 [72],
37122 [73], and 37123 [71] standards, which provide practical guidelines for urban man-
agement and resilience. This alignment between the SDGs [74], digital platforms, and ISO
Platforms 2025, 3, 3 21 of 30
standards establishes a clear path for cities to combine technological innovation with global
sustainability goals, promoting effective and adaptable urban solutions.
The SDGs [74] are a global agenda established by the United Nations, comprising 17
interconnected targets launched in 2015 to be achieved by 2030. While aiming to eradicate
poverty, protect the environment, and promote prosperity for all, these goals seek to foster a
sustainable future. The SDGs play a fundamental role in guiding global, regional, and local
public policies by encouraging practices that integrate economic growth, social inclusion,
and environmental protection. Each SDG addresses critical human development and
sustainability areas, offering a framework to guide nations and cities in advancing inclusive
and equitable growth.
Integrating the 17 Sustainable Development Goals (SDGs) [74] into smart urban plat-
forms aligns global goals with local solutions, driving sustainable urban development.
This approach is enhanced when combined with the platform maturity model and ISO
standards 37120 [72], 37122 [73], and 37123 [71], which provide frameworks for urban
management, digitalization, and resilience.
Cities evolve through stages of platform maturity, requiring increasing technological
integration and data-driven governance. At the basic maturity level, platforms focus on
data collection and initial urban service management, guided by SDGs 6 (Clean Water and
Sanitation) and 7 (Affordable and Clean Energy). ISO 37120 [72] supports this process by
monitoring service quality and ensuring measurable improvements.
At the intermediate level, SDG 9 (Industry, Innovation, and Infrastructure) and
ISO 37122 [73] guide the digitalization of sectors like transport and health, empha-
sizing system interoperability. For example, traffic management technologies aligned
with SDG 11 (Sustainable Cities and Communities) reduce congestion and emissions,
advancing sustainability.
In the advanced stage, platforms incorporate IoT and AI, with SDG 13 (Climate Action)
and ISO 37123 [71] addressing climate resilience. Real-time sensors and AI enable weather
monitoring and early warnings, strengthening urban crisis response and meeting SDG
13 targets.
At the pioneering level, platforms leverage blockchain and predictive analytics for
innovation and sustainability, supported by SDGs 12 (Responsible Consumption and
Production) and 17 (Partnerships for the Goals). ISO 37122 [73] and 37123 [71] ensure ethical
and transparent use of these technologies, fostering collaboration and citizen participation.
The platform maturity analysis highlights SDGs [74] as benchmarks for progressive
urban development. Initial efforts focus on data infrastructure and connectivity, while
later stages address challenges like social inequalities (SDG 10) and resource management
(SDG 15). Integrating SDGs [74], ISO standards, and platform maturity provides a roadmap
for cities to achieve balanced, inclusive, and resilient growth, leveraging technology as a
catalyst for sustainable development.
Integrating the SDGs [74] into smart, resilient, and sustainable city platforms is es-
sential, as it enables cities to align their policies and technological innovations with global
development goals, fostering a more sustainable and just future. For instance, SDG 1 (No
Poverty) can be integrated into digital platforms that map vulnerable areas, ensuring that
inclusion policies are accurately targeted using geographical and population data. SDG
2 (Zero Hunger), aimed at sustainable agriculture, can leverage technology to monitor
food security and support smart urban farming techniques, increasing efficiency in urban
food production. SDG 3 (Good Health and Well-being) can be enhanced by digital health
platforms that provide real-time public health data, enabling rapid responses to outbreaks
or epidemics.
Platforms 2025, 3, 3 22 of 30
In education, SDG 4 (Quality Education) can benefit from digital platforms integrated
into learning environments, promoting quality education through remote access tools
and academic performance monitoring. SDG 5 (Gender Equality) can be incorporated
into governance platforms that promote inclusive policies and monitor progress, ensuring
equal opportunities in urban settings. For SDG 6 (Clean Water and Sanitation), smart
technologies can manage water distribution and wastewater treatment, optimizing urban
water resources to ensure universal access.
SDG 7 (Affordable and Clean Energy) aligns with smart grid technologies that effi-
ciently manage energy consumption and encourage renewable sources. Similarly, using
reliable data, SDG 8 (Decent Work and Economic Growth) can be supported through plat-
forms mapping the local labor market and fostering entrepreneurship and job creation.
SDG 9 (Industry, Innovation, and Infrastructure) directly contributes to the development
of smart cities by adopting technological solutions for optimized urban services, from
mobility to resilient infrastructure construction.
To address inequalities, SDG 10 (Reduced Inequalities) can benefit from platforms that
monitor social and economic disparities in real time, enabling more effective implementa-
tion of inclusive policies. SDG 11 (Sustainable Cities and Communities) is fundamental to
smart city platforms, promoting advanced technologies for urban service management, ef-
ficiency, and disaster resilience. SDG 12 (Responsible Consumption and Production) can be
advanced through technologies that optimize supply chains and encourage conscientious
consumer behavior.
SDG 13 (Climate Action) can be implemented through platforms by monitoring climate
and environmental data, facilitating the prediction of extreme events, and supporting
mitigation efforts. SDG 14 (Life Below Water) can be enhanced by platforms monitoring
water quality in urban areas, promoting marine ecosystem conservation. SDG 15 (Life on
Land) supports environmental monitoring technologies that help preserve green spaces
and biodiversity in urban and rural areas.
SDG 16 (Peace, Justice, and Strong Institutions) can be strengthened through digital
platforms that promote transparency, citizen engagement, and governance monitoring.
Finally, SDG 17 (Partnerships for the Goals) can be facilitated through collaborative plat-
forms that connect cities, sectors, and countries, enabling the exchange of best practices
and cooperative implementation of innovative solutions.
In summary,integrating the 17 SDGs into smart, resilient, and sustainable city plat-
forms offers a strategic roadmap for sustainable urban development, ensuring that urban
growth is balanced, inclusive, and equipped to face future challenges.
Table 3 provides a detailed view of how each of the 17 SDGs contributes to smart,
resilient, and sustainable city platforms. This table is a clear and organized reference,
linking global SDGs to practical urban management applications. By connecting each SDG
with its potential impact and application on city platforms, Table 3 provides a strategic
perspective on how SDGs can be integrated into urban planning efficiently and innovatively.
Table 3. Table of SDGs [74] and Their Contributions to Smart, Resilient and Sustainable City Platforms.
SDG [57] SDG Title Contributions to Smart, Resilient
and Sustainable Cities
SDG 1 Eradication of poverty Mapping vulnerable areas for digital
and social inclusion policies.
SDG 2 Zero hunger and
sustainable agriculture
Agricultural monitoring and
technologies to ensure food security
in urban areas.
Platforms 2025, 3, 3 23 of 30
Table 3. Cont.
SDG [57] SDG Title Contributions to Smart, Resilient
and Sustainable Cities
SDG 3 Health and well-being
Using health monitoring platforms
and real-time data to improve public
health.
SDG 4 Quality education Digital tools to guarantee universal
access to quality education.
SDG 5 Gender equality Monitoring gender equality and
encouraging inclusive public policies.
SDG 6 Drinking water and
sanitation
Intelligent management of water
resources and sewage treatment to
ensure sustainability.
SDG 7 Clean and affordable
energy
Implement smart grids to manage
energy consumption and promote
renewable energy.
SDG 8 Decent work and economic
growth
Platforms for mapping employment
opportunities and sustainable
economic growth.
SDG 9 Industry, innovation and
infrastructure
Innovation in smart infrastructure to
optimize urban services and promote
resilient cities.
SDG 10 Reducing inequalities
Track social and economic
inequalities in real time, promoting
inclusion.
SDG 11 Sustainable cities and
communities
Real-time urban data monitoring to
promote more sustainable cities.
SDG 12 Responsible consumption
and production
Optimization of production chains
and encouraging conscious
consumption through technologies.
SDG 13 Action against global
climate change
Climate and environmental
monitoring to predict and mitigate
the effects of climate change.
SDG 14 Life in the water Monitoring water quality and
preserving water resources in cities.
SDG 15 Earth life
Technologies to monitor biodiversity
and preserve green areas in urban
environments.
SDG 16 Peace, justice and effective
institutions
Digital governance platforms to
promote transparency and citizen
participation.
SDG 17 Partnerships and means of
implementation
Collaboration between global cities
to share innovative and sustainable
solutions.
Table 3 provides a practical tool for urban managers, planners, and policymakers to
identify which SDGs can be effectively addressed through technological solutions, such
as real-time monitoring, big data, IoT, and AI. By offering concrete examples of SDG
applications within urban platforms, the table facilitates the alignment of global targets
with local city objectives. This approach enables cities to monitor their progress toward the
Platforms 2025, 3, 3 24 of 30
SDGs, refine strategies for optimal impact, and foster greater resource efficiency, enhanced
quality of life, and increased urban resilience.
In summary, the table plays a crucial role in bridging the gap between global sus-
tainability goals and local urban needs, supporting a more integrated and sustainable
development path that addresses the unique challenges of the 21st century.
4.9. Which Platforms Already Integrate the SDGs [74], and How Do They Contribute to Smart,
Resilient, and Sustainable Cities?
Globally, several platforms are actively integrating the SDGs within urban manage-
ment, monitoring, and planning frameworks, leveraging technologies such as big data, AI,
and the IoT to foster smarter, more resilient, and sustainable cities. These platforms enable
alignment between global SDGs and local realities, facilitating real-time SDG monitoring
and supporting the implementation of targeted public policies.
Section 4.9 explores the integration of the Sustainable Development Goals (SDGs)
into digital platforms, highlighting their importance for building smart, resilient, and
sustainable cities. This section analyzes the 29 platforms in Table 1, representing di-
verse local initiatives and platforms from international organizations providing widely
recognized models and guidelines. This alignment between technological solutions and
public policies supports global sustainability goals, fostering collaborative and adaptive
urban development.
Resilient Quito (Ecuador) exemplifies the integration of SDG 11 (Sustainable Cities)
and SDG 13 (Climate Action) by employing digital tools to monitor risks and empower
communities to adapt to climate change. Similarly, São Paulo Aberta (Brazil) links SDG
16 (Strong Institutions) and SDG 11 through open data and participatory practices that
improve urban mobility and enhance governance. Salvador em Dados (Brazil) addresses
SDG 10 (Reducing Inequalities) and SDG 6 (Clean Water) by using urban data mapping to
plan strategic interventions for vulnerable communities.
In Buenos Aires (Argentina), the Ciudad Inteligente platform advances SDG 9 (In-
novation) and SDG 12 (Sustainable Consumption) by optimizing mobility and resource
use, making it a regional model for sustainable urban practices. Ruta N Medellín (Colom-
bia) integrates SDG 9 and SDG 4 (Quality Education) through partnerships and training
programs, establishing itself as a hub for sustainable innovation. Waterproof Data (Brazil)
supports SDG 13 by leveraging sensors and predictive tools for flood resilience, providing
a model for other cities.
Global initiatives further reinforce these principles. NYC Open Data (USA) exemplifies
data-driven governance, promoting SDGs 16 and 11. Amsterdam Smart City (The Nether-
lands) prioritizes SDGs 7 (Clean Energy) and 13 through renewable energy projects. Tokyo
Smart City (Japan) integrates SDG 9 and 11, addressing urban density challenges with
advanced technology. Lagos Smart City (Nigeria) aligns with SDGs 11, 9, and 13, combining
digitalization and urban planning to improve mobility, inclusion, and sustainability.
Recurring themes include climate resilience and community engagement. Resilience
Toronto (Canada), Resilient HK (Hong Kong), and Copenhagen (Denmark) focus on SDG
13 through tools that monitor environmental risks and support local engagement. Platforms
such as Sentilo (Barcelona) and London Datastore emphasize SDGs 11 and 16, enhancing
mobility, transparency, and citizen collaboration.
These examples illustrate the synergy between SDGs and digital platforms, show-
casing their capacity to drive sustainable urban development. By integrating data-driven
approaches, fostering inclusivity, and addressing local and global challenges, these plat-
forms transform cities into hubs of innovation and sustainability, ensuring a balanced,
equitable, and resilient urban future.
Platforms 2025, 3, 3 25 of 30
The Global Task Force on Cholera Control [75] platform exemplifies SDG [74] integra-
tion, with a particular focus on SDG 6 and SDG 3. Real-time monitoring of water quality
and sanitation data enhances rapid response to cholera outbreaks in vulnerable regions,
thereby improving public health and ensuring access to essential services [75].
The CIMNE Smart City Platform [76], developed by the International Center for
Numerical Methods in Engineering, incorporates SDGs relevant to urban sustainability and
resource management, notably SDG 11 and SDG 12. Through AI and big data, this platform
manages urban traffic, monitors energy use, and optimizes waste collection,improving
urban efficiency and sustainability [76].
The United Nations Global Pulse [77] initiative developed a monitoring platform that
harnesses data from various sources, including social media, mobile devices, and IoT, to
track SDG progress. United Nations Global Pulse monitors progress toward SDG 4, SDG 8,
and SDG 13, promoting the use of advanced technologies to optimize public policies [77].
FIWARE [78], an open-source platform widely used for smart city development,
integrates SDGs into its functionalities, focusing on energy efficiency, transportation, and
waste management. FIWARE [62] enables cities to implement solutions for SDG 7, SDG 9,
and SDG 11, utilizing sensors and data to optimize urban services [79].
The SDG Tracker [80], developed by the University of Oxford, tracks SDG progress at
global, national, and local levels, providing insights on advancements toward SDG, SDG 5,
SDG 10, and SDG 13. This tool facilitates comprehensive monitoring and assessment of
performance across regions [79].
The City Resilience Profiling Tool by UN-Habitat assesses urban resilience in response
to natural disasters, climate change, and socioeconomic crises. The tool contributes to
SDG 11 and SDG 13 by enabling cities to strengthen crisis preparedness, enhance response
capacity, and build resilience [81].
MyWorld 2030 [81], a UN-promoted platform, gathers citizens’ perceptions of SDG
progress within their communities, facilitating public participation in monitoring SDGs
in areas such as education, health, and governance, aligned with SDG 4, SDG 3, and SDG
16 [80,81].
SDG Cities [82], another platform by UN-Habitat, enables cities to track SDG progress
using data analytics and AI. By monitoring indicators related to public health, urban
mobility, energy, and housing, the platform supports the alignment of public policies with
SDG 3, SDG 11, and SDG 7 [82,83].
OpenSDG [84], an open-source platform, facilitates SDG progress tracking and visual-
ization for governments and cities. OpenSDG supports the monitoring of indicators related
to SDG 16, SDG 5, and SDG 10, helping inform evidence-based public policies [82].
The GeoSDG platform employs geolocation technology to monitor public policy
impacts in real-time, which is particularly useful for assessing the spatial distribution
of poverty (SDG 1), social inequality (SDG 10), and environmental protection (SDG 12
and SDG 15). As part of the Earth Observations for SDGs (EO4SDG) initiative, GeoSDG
utilizes satellite imagery and geospatial data for real-time climate action, natural resource
management, and sustainable urban development strategies [85].
These platforms demonstrate how technology, big data, IoT, and citizen engagement
are essential for incorporating the SDGs [75] into urban frameworks, ensuring that urban
development remains sustainable, inclusive, and resilient. The advancement of these tools
allows cities worldwide to enhance resource management, promote social equity, and
address global challenges, including climate change and inequality.
Platforms 2025, 3, 3 26 of 30
5. Conclusions
This study explores the transformative potential of digital platforms in advancing
smart, resilient, and sustainable cities, demonstrating that these technologies play a pivotal
role in urban governance, sustainability, and crisis response. Platforms like NYC Open
Data [42] and Smart Nation Singapore [51] exemplify how digital integration fosters opera-
tional efficiency, citizen engagement, and urban resilience, with notable improvements in
disaster response and planning capabilities. However, cities at earlier stages of digital ma-
turity, such as Medellín [39], face significant challenges in scaling and implementing these
solutions, underscoring the importance of customized approaches that address varying
levels of digital infrastructure and public management capacity.
In exploring the reasons behind the success of some platforms in enhancing urban
resilience, it is crucial to consider technological, cultural, and governance factors. Platforms
like NYC Open Data and Smart Nation Singapore thrive because of robust technological
infrastructure, government commitment, and strong public–private partnerships. These
platforms benefit from advanced data collection mechanisms, high levels of technological
readiness, and a culture of transparency and citizen engagement. In contrast, cities like
Medellín, still in earlier stages of digital maturity, face challenges such as limited technolog-
ical infrastructure, insufficient digital literacy, and constrained governance capacity. These
factors contribute to slower adoption and implementation of digital platforms, requiring
tailored solutions to address each city’s unique context.
This study highlights the critical role of ISO standards 37120 [73], 37122 [74], and
37123 [72], which provide a structured framework for cities seeking to develop smart,
resilient, and sustainable environments. These standards address essential aspects of urban
development: ISO 37120 [72] focuses on monitoring urban services and quality of life,
ISO 37122 [74] drives digitalization and innovation, and ISO 37123 [72] enhances disaster
resilience. They enable cities to implement robust, data-driven policies that improve citizen
well-being, support resource efficiency, and enhance crisis readiness. Notably, integrating
these standards facilitates the creation of interoperable and efficient urban management
systems, crucial for complex, sustainable urban planning.
Limitations to widespread adoption remain, particularly for cities with constrained
financial resources or limited technological infrastructure. Implementing these standards
requires substantial investment and well-structured public management capable of collect-
ing and analyzing real-time data. Additionally, data privacy and security challenges must
be addressed, mainly as cities increasingly rely on real-time information. The SDGs [75]
complement ISO standards by offering a global roadmap that guides urban development
across areas such as poverty reduction, education, clean energy, and climate resilience.
Integrating the SDGs within technological platforms through tools like big data, IoT, and
AI empowers cities to align local policies with global targets, enhancing inclusive and
sustainable urban growth.
The findings emphasize the need for ongoing research to make these platforms and
standards accessible to smaller or less developed cities. Future studies should investigate
ways to overcome technological and financial barriers, focusing on emerging solutions like
blockchain and edge computing that can enhance urban resilience. Exploring adaptive
frameworks for ISO standards in diverse urban contexts is also critical to ensure that
standardization supports, rather than hinders, sustainable development. Additionally,
comparative studies could provide valuable insights into best practices, equipping cities at
different maturity levels with effective strategies for addressing complex urban challenges.
In conclusion, this study underscores the significance of digital platforms and inter-
national standards, such as the SDGs [75] and ISO [71–74] frameworks, as foundational
elements for creating smarter, more resilient cities. Aligning urban development with these
Platforms 2025, 3, 3 27 of 30
tools fosters inclusivity, sustainability, and readiness to tackle global challenges like climate
change and social crises. The ongoing advancement of digital technologies and collabora-
tion between public and private sectors will be essential in building cities equipped for a
resilient, sustainable future.
Finally, while the conclusions drawn are based on the case studies analyzed, the
applicability of these findings to cities outside of these examples is uncertain. Future
research should explore how these findings can be applied to other cities, particularly those
in less developed or rural areas, to assess whether the conclusions hold across diverse
urban settings.
AuthorContributions: Conceptualization, D.M.d.G.C., T.P.F., L.d.N.I. and M.M.A.P.M.; methodology,
D.M.d.G.C., F.V.A., S.M.T., J.L.K. and F.C.Z.; validation, D.M.d.G.C., T.P.F., L.d.N.I., M.M.A.P.M., J.L.K.,
F.V.A., S.M.T. and F.C.Z.; investigation, D.M.d.G.C., T.P.F., L.d.N.I. and F.C.Z.; writing—original draft
preparation, D.M.d.G.C., T.P.F., L.d.N.I. and F.V.A.; writing—review and editing, S.M.T. and F.C.Z.;
visualization D.M.d.G.C. and J.L.K.; supervision, D.M.d.G.C.; project administration, D.M.d.G.C. All
authors have read and agreed to the published version of the manuscript.
Funding: This work was carried out with the support of the Coordination for the Improvement of
Higher Education Personnel–Brazil (CAPES)–Financing Code 001not and Fundação Araucária de
Apoio ao Desenvolvimento Científico e Tecnológico do Estado do Paraná-FA.
Institutional Review Board Statement: Not applicable.
Informed Consent Statement: Not applicable.
Data Availability Statement: Data are contained within this article.
Conflicts of Interest: The authors declare no conflicts of interest.
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	Introduction 
	Materials and Methods 
	Results 
	Challenges Faced by Cities at Different Stages of Development 
	Digital Platforms Across Continents 
	Impact of Digital Platforms on Urban Resilience 
	Recommendations for Effective Implementation 
	How Can Digital Platforms and Digital Transformation Accelerate the Advancement of Modern Cities in Terms of Resilience and Intelligence? 
	What Are the Challenges for Effectively Implementing These Platforms at Different Urban Development Stages? 
	Recommendations for the Effective Implementation of Digital Platforms 
	Proposal for a Platform for Resilient Cities: Integrating Digital Transformation with a Maturity Model 
	Maturity Assessment Module 
	The Real-Time Monitoring Module (IoT) 
	Smart Mobility Module 
	Energy and Sustainability Module 
	Resilience and Crisis Management Module 
	Citizen Participation Module 
	The Role of ISO Standards 37120 B72-platforms-3318664, 37122 B73-platforms-3318664, and 37123 B71-platforms-3318664 in Advancing Smart, Resilient, and Sustainable Urban Platforms 
	How the 17 SDGs Contribute to Smart, Resilient, and Sustainable City Platforms B57-platforms-3318664 
	Which Platforms Already Integrate the SDGs B74-platforms-3318664, and How Do They Contribute to Smart, Resilient, and Sustainable Cities? 
	Conclusions 
	ReferencesOpen Platforms
(UOP), promote participatory governance and sustainable approaches [17]. However,
reliance on closed platforms by private entities raises concerns about transparency and
social equity, often favoring developed areas [13]. The intersection of platforms and smart
cities suggests governance models combining open platforms and community initiatives
for inclusivity and resilience [18].
Cognitive city platforms, leveraging AI and machine learning, have emerged as tools
for real-time urban management [19]. Open data platforms can enhance transparency and
innovation while posing political challenges [20]. However, centralized data systems can
undermine local autonomy, particularly in authoritarian contexts [21]. Platforms also shape
Platforms 2025, 3, 3 3 of 30
socioeconomic dynamics, such as urban work in the platform economy [22], and contribute
to urban security through IoT and computer vision technologies [23].
Environmental applications include integrating IoT and drones for pollution mon-
itoring and waste management, supporting sustainable urban planning [24]. Platforms
also enhance urban mobility through technologies like LiDAR for pedestrian safety [25].
Meanwhile, urban resilience benefits from predictive analytics and IoT for real-time crisis
management [26].
Digital twin cities offer advanced modeling and simulation for urban planning [27].
These platforms enable data integration across urban sectors, addressing fragmentation and
promoting collaboration [28]. The COVID-19 pandemic emphasized the need for robust
digital platforms for urban resilience, highlighting their role in tracking, telemedicine, and
mobility strategies [29].
Integrating AI and big data analytics has made platforms catalysts for data-driven
urban planning, fostering sustainability, governance, and citizen participation. However,
addressing challenges like digital inequality, privacy, and interoperability is vital for inclu-
sivity [30]. Open and collaborative models will define the future of smart cities, ensuring
alignment between technological innovation and societal needs.
2. Materials and Methods
This section outlines the methodological approach used to analyze the role of digital
platforms in enhancing urban resilience and intelligence, as well as the specific challenges
cities face at different stages of development. This study focuses on understanding the
impact of these platforms and providing practical recommendations for their effective
implementation.
Figure 1 illustrates the methodological framework adopted to analyze digital plat-
forms. The process begins with identifying platforms relevant to resilience and urban
intelligence, followed by collecting official and academic data. Subsequently, the platforms
were categorized according to the maturity model, evaluated, and compared to generate
practical recommendations.
Platforms 2025, 3, x FOR PEER REVIEW 4 of 30 
 
 
Figure 1. Methodological Framework. 
The research is based on a qualitative analysis of various digital platforms integrated 
into urban management systems across different global cities. These platforms were se-
lected based on their relevance to urban resilience, sustainability, and digital transfor-
mation. The platforms analyzed include: Accra Resilience Initiative (Accra, Ghana) [31], 
Amsterdã Smart City (Amsterdã, Netherlands) [32], Buenos Aires Ciudad Inteligente 
(Buenos Aires, Argentina) [33], CDMX Resiliente (Ciudad de México, México) [34], Øster-
bro (Copenhagen, Denmark) [35], Guadalajara (Guadalajara, México) [36], Lagos Smart 
City (Lagos, Nigeria) [37], LondonDatastore (London, United Kingdom) [38], Medellin 
Ruta N (Medellin, Colômbia) [39], Mumbai Resilient Cities Initiative (Mumbai, Índia) [40], 
Nairobi Smart City (Nairobi, Kenya) [41], NYC Open Data (New York, EUA) [42], Resili-
ence Paris (Paris, France) [43], Resilient Cape Town (Cape Town, South Africa) [44], Re-
silient Cities (Dar es Salaam, Tanzania) [45], Resilience Toronto (Toronto, Canadá) [46], 
Resilient HK (Hong Kong, China) [47], SantosMapeada (Santos, Brazil) [48], Seoul Smart 
City (Seoul, North Korea) [49], Sentilo (Barcelona, España) [50], Smart Nation Singapore 
(Singapore) [51], Smart Resilient SF (São Francisco, EUA) [52], São Paulo Aberta (São 
Paulo, Brazil) [53], Sorocaba Intelligence (Sorocaba, Brazil) [54], Tokyo Smart City (Tokyo 
[55], Japan), Vancouver Digital (Vancouver, Canadá) [56], Resilient Quito (Quito, 
Equador) [57], Salvador em Dados (Salvador, Brazil) [58], and Dados à prova D’água (Bra-
zil) [59]. 
These platforms were chosen because they represent different maturity levels regard-
ing smart city development and offer diverse approaches to integrating technology into 
urban governance. The selection was based on relevance to urban resilience, digital ma-
turity, geographical diversity, and the availability of public data. This ensured that this 
study covered a broad range of urban contexts and provided a robust comparative anal-
ysis. The evaluation of the platforms is structured around a maturity model that assesses 
cities across four stages of digital platform integration: 
• Level 1 (Basic): Adopting digital tools for a limited row of urban services. 
• Level 2 (Intermediate): More robust integration of digital systems with increased data 
utilization. 
Figure 1. Methodological Framework.
Platforms 2025, 3, 3 4 of 30
The research is based on a qualitative analysis of various digital platforms integrated
into urban management systems across different global cities. These platforms were
selected based on their relevance to urban resilience, sustainability, and digital transfor-
mation. The platforms analyzed include: Accra Resilience Initiative (Accra, Ghana) [31],
Amsterdã Smart City (Amsterdã, The Netherlands) [32], Buenos Aires Ciudad Inteligente
(Buenos Aires, Argentina) [33], CDMX Resiliente (Ciudad de México, Mexico) [34], Øster-
bro (Copenhagen, Denmark) [35], Guadalajara (Guadalajara, Mexico) [36], Lagos Smart
City (Lagos, Nigeria) [37], LondonDatastore (London, UK) [38], Medellin Ruta N (Medellin,
Colombia) [39], Mumbai Resilient Cities Initiative (Mumbai, India) [40], Nairobi Smart
City (Nairobi, Kenya) [41], NYC Open Data (New York, USA) [42], Resilience Paris (Paris,
France) [43], Resilient Cape Town (Cape Town, South Africa) [44], Resilient Cities (Dar
es Salaam, Tanzania) [45], Resilience Toronto (Toronto, Canada) [46], Resilient HK (Hong
Kong, China) [47], SantosMapeada (Santos, Brazil) [48], Seoul Smart City (Seoul, Republic
of Korea) [49], Sentilo (Barcelona, Spain) [50], Smart Nation Singapore (Singapore) [51],
Smart Resilient SF (São Francisco, USA) [52], São Paulo Aberta (São Paulo, Brazil) [53],
Sorocaba Intelligence (Sorocaba, Brazil) [54], Tokyo Smart City (Tokyo, Japan) [55], Vancou-
ver Digital (Vancouver, Canada) [56], Resilient Quito (Quito, Equador) [57], Salvador em
Dados (Salvador, Brazil) [58], and Dados à prova D’água (Brazil) [59].
These platforms were chosen because they represent different maturity levels regard-
ing smart city development and offer diverse approaches to integrating technology into
urban governance. The selection was based on relevance to urban resilience, digital ma-
turity, geographical diversity, and the availability of public data. This ensured that this
study covered a broad range of urban contexts and provided a robust comparative analysis.
The evaluation of the platforms is structured around a maturity model that assesses cities
across four stages of digital platform integration:
• Level 1 (Basic): Adopting digital tools for a limited row of urban services.
• Level 2 (Intermediate): More robust integration of digital systems with increased data
utilization.
• Level 3 (Advanced): Comprehensive use of smart technologies, such as IoT, for urban
management.
• Level 4 (Pioneer): Using cutting-edge technologies, such as AI and blockchain, for
fully integrated smart city governance.
This study categorized the analyzed platforms into four maturitymodel levels based
on technological integration, data utilization, and their impact on governance and urban
resilience, as shown in Figure 2.
Each platform was assessed according to its position within this maturity model.
It focused on critical indicators such as governance efficiency, citizen engagement, and
resilience to external shocks (e.g., natural disasters and pandemics).
To ensure the reliability and validity of the analysis, we utilized verified public sources,
such as official city portals and technical reports validated by international networks like
the Resilient Cities Network. Additionally, a triangulation process was applied, integrating
official data, academic literature, and urban resilience frameworks to minimize biases.
The research methodology proposes a comparative analysis of the platforms, focusing
on three main aspects:
1. Challenges cities face at different stages of platform maturity: This study identifies the
technical, social, and infrastructural challenges they encounter as they move through
the different stages of digital transformation.
2. The impact of digital platforms on promoting urban resilience: The platforms were
analyzed for their effectiveness in enhancing cities’ ability to anticipate, mitigate,
Platforms 2025, 3, 3 5 of 30
and recover from urban stresses such as climate change, resource scarcity, and social
disruptions.
3. The practical recommendations for effective platform implementation: This study
provides insights into the best practices for integrating digital transformation, sustain-
ability, and urban intelligence into urban governance frameworks.
Platforms 2025, 3, x FOR PEER REVIEW 5 of 30 
 
• Level 3 (Advanced): Comprehensive use of smart technologies, such as IoT, for urban 
management. 
• Level 4 (Pioneer): Using cutting-edge technologies, such as AI and blockchain, for 
fully integrated smart city governance. 
This study categorized the analyzed platforms into four maturity model levels based 
on technological integration, data utilization, and their impact on governance and urban 
resilience, as shown in Figure 2. 
 
Figure 2. Smart City Digital Transformation Maturity Model. 
Each platform was assessed according to its position within this maturity model. It 
focused on critical indicators such as governance efficiency, citizen engagement, and re-
silience to external shocks (e.g., natural disasters and pandemics). 
To ensure the reliability and validity of the analysis, we utilized verified public 
sources, such as official city portals and technical reports validated by international net-
works like the Resilient Cities Network. Additionally, a triangulation process was ap-
plied, integrating official data, academic literature, and urban resilience frameworks to 
minimize biases. 
The research methodology proposes a comparative analysis of the platforms, focus-
ing on three main aspects: 
1. Challenges cities face at different stages of platform maturity: This study identifies 
the technical, social, and infrastructural challenges they encounter as they move 
through the different stages of digital transformation. 
2. The impact of digital platforms on promoting urban resilience: The platforms were 
analyzed for their effectiveness in enhancing cities’ ability to anticipate, mitigate, and 
recover from urban stresses such as climate change, resource scarcity, and social dis-
ruptions. 
Figure 2. Smart City Digital Transformation Maturity Model.
The primary data sources for this study were drawn from platform documentation
and technical reports. Official documents from each digital platform were reviewed to
understand the scope, functionality, and governance models.
City resilience frameworks: Documents and frameworks from international bodies,
such as the Resilient Cities Network, were used to evaluate how each platform aligns with
global standards for urban resilience.
Academic literature: Peer-reviewed articles provided theoretical insights into the
role of digital platforms in urban transformation and the broader context of smart
city development.
The methodology adopted for the literature review followed a systematic search,
selecting and analyzing relevant articles in the Scopus database platform. Initially, the
following keywords were used for the search: “urban platform” OR “city platform” OR
“smart city platform”, aiming to identify studies related to the role of digital platforms in
urban transformation and the development of smart cities. To ensure the relevance and
timeliness of the studies, specific filters were applied, restricting the results to the period
from 2020 to 2024, considering only documents of the scientific article type, written in
English and open access, facilitating the reproducibility and transparency of the research.
After this first screening, a total of 52 articles were obtained. To ensure the relevance of the
studies to the scope of the review, a second filtering was carried out, in which the titles and
Platforms 2025, 3, 3 6 of 30
abstracts of the articles were analyzed to verify their adequacy to the central theme. This
process resulted in the final selection of 40 articles, which were analyzed and discussed
in the literature review section, ensuring that the theoretical basis was aligned with the
research objectives.
All platforms analyzed in this study are publicly accessible. The data on platform
performance are available through official city portals, such as NYC Open Data [42] and
Smart Nation Singapore [51]. The analysis conducted in this study is replicable, as it draws
on publicly available resources and documentation. Any proprietary or restricted-access
data have been excluded from this study to ensure transparency and accessibility.
3. Results
Resilience and smart city platforms are critical for effective urban management and
planning. These digital platforms contribute significantly to mapping initiatives, mecha-
nisms, and science, technology, and innovation programs within the UN framework and
beyond. They facilitate access to information, knowledge, and experiences, promoting the
dissemination of open-access scientific publications and fostering synergies among global
initiatives, thus enhancing resource accessibility and minimizing duplication [12].
One of the key benefits of these platforms is data-driven decision making. For instance,
platforms like NYC Open Data [42] and Sentilo [50] provide real-time data that help urban
managers make informed decisions. Continuous monitoring of urban systems, such as
transportation, security, and air quality, allows for quick and precise interventions during
crises while supporting long-term planning.
In addition, resilient urban planning is another crucial area where these platforms
offer value. By anticipating crises and preparing cities for natural disasters, climate change,
and economic disruptions, platforms like the Resilient Cities Network collaborate with
cities worldwide to plan effective responses to urban shocks and stresses. They help adapt
infrastructure to withstand extreme events like floods and earthquakes.
Moreover, system integration and coordination are vital for ensuring the seamless
operation of urban services. The Smart Resilient SF [52] and Smart Nation Singapore [51]
platforms enable the integration of various urban systems, including energy, transportation,
and healthcare. This integrated approach ensures coordinated crisis responses and enhances
operational efficiency, maintaining critical services even in adverse conditions.
Beyond resilience, these platforms also play a role in promoting sustainability. For
example, platforms like Amsterdam Smart City [32] and Copenhagen Resiliente [35] focus
on reducing carbon footprints and encouraging sustainable transportation, energy, and
waste management practices. They provide replicable models for cities aiming for low-
carbon economies and energy efficiency.
Another critical aspect is citizen engagement and social inclusion. Tools such asLondon Datastore [38] and Smart Nairobi [41] promote transparency and encourage cit-
izen participation in urban planning and policymaking. This engagement ensures that
solutions meet the needs of diverse communities, fostering more inclusive and equitable
urban environments.
Finally, climate and infrastructure resilience are key focus areas. Platforms like CDMX
Resiliente [34] help cities prepare for climate change and reinforce urban infrastructure.
These platforms identify vulnerable areas and develop strategies to mitigate the impacts
of environmental disasters, such as storms and droughts, while promoting rapid recovery
after these events.
Table 1 presents the 29 digital platforms analyzed in this study, each associated with
a specific city, as listed in the ‘City’ column. The selection of these platforms was guided
by ease of access to online information, aligning with the digital transformation goals to
Platforms 2025, 3, 3 7 of 30
promote transparency and facilitate open communication. This approach reflects the princi-
ples of smart governance, which emphasize the importance of inclusive decision-making
processes and active stakeholder participation as essential elements for enhancing urban
quality of life and fostering resilient, sustainable, and livable cities [59]. In this context, the
analyzed platforms exemplify initiatives implementing accessible digital solutions while
contributing to urban resilience, sustainability, and stakeholder engagement.
Table 1. Online Platforms Identified According to the Outputs of the Methodology.
Platform Continent City, Country Main Focus Types of
Data/Information
Related
SDGs
Standards
ISO Related
[52] Latin America Quito, Ecuador Climate
resilience
Climate and risk
data 11, 13 37123
[53] Latin America Sao Paulo, Brazil Participatory
governance
Open
Government
Data
16, 11 37120
[58] Latin America Salvador, Brazil Reducing
inequalities
Social and
economic
mapping
10, 6 37120
[33] Latin America Buenos Aires,
Argentina
Innovation
and mobility
Urban mobility
and consumption 9, 12 37122
[39] Latin America Medellin,
Colombia
Education
and
innovation
Technological
training 4, 9 37122
[59] Latin America Brazil Flood
management
Environmental
monitoring 13 37123
[48] Latin America Santos, Brazil Urban
security Digital mapping 11 37120
[54] Latin America Sorocaba, Brazil
Governance
and public
services
Real-time
reporting 11, 16 37120
[36] Latin America Guadalajara,
Mexico
Mobility
management
Mobility and
urban resources 11, 9 37122
[42] North America New York, USA Transparency
and open data
Accessible public
data 16, 11 37120
[46] North America Toronto, Canada Climate
resilience
Climate data and
infrastructure 13, 9 37123
[52] North America San Francisco,
USA
Sustainability
and clean
energy
Energy and
transportation
systems
7, 13 37122
[56] North America Vancouver,
Canada
Climate
resilience
Environmental
monitoring 13 37123
[34] North America Mexico City,
Mexico
Resilient
urban
planning
Climate and
urban systems 11, 13 37123
[50] Europe Barcelona, Spain Real-time data Transport sensors 11 37122
[38] Europe London, UK
Transparency
and
innovation
Open data and
urban services 16, 9 37120
Platforms 2025, 3, 3 8 of 30
Table 1. Cont.
Platform Continent City, Country Main Focus Types of
Data/Information
Related
SDGs
Standards
ISO Related
[32] Europe Amsterdam,
The Netherlands
Sustainability
and zero
emissions
IoT and
renewable energy 7, 13 37122
[35] Europe Copenhagen,
Denmark
Climate
resilience
Resource
monitoring 13 37123
[43] Europe Paris, France
Sustainable
urban
planning
Mobility and
quality of life 11, 13 37123
[55] Asia Tokyo, Japan Technological
innovation
IoT and
infrastructure 9, 11 37122
[49] Asia Seoul, Republic
of Korea
Sustainability
and resilience
Big data and
integration 11, 13 37123
[51] Asia Singapore IoT and urban
monitoring Sensors and AI 9, 11 37122
[47] Asia Hong Kong,
China
Climate
resilience
Climate and
infrastructure 13 37123
[40] Asia Mumbai, India
Resilient
urban
planning
Vulnerability
mapping 11, 13 37123
[44] Africa Cape Town,
South Africa
Climate
resilience
Water and energy
monitoring 13, 11 37123
[41] Africa Nairobi, Kenya Sustainable
planning
Waste and
transportation 11, 13 37123
[31] Africa Accra, Ghana Flood
reduction
Resilience
Infrastructure 13 37123
[45] Africa Dar es Salaam,
Tanzania
Digital
infrastructure
Transport and
planning 11, 13 37122
[37] Africa Lagos, Nigeria
Urban
mobility and
inclusion
IoT and digital
inclusion 11, 13 37122
Climate and Infrastructure Resilience: Platforms like CDMX Resiliente [18] are crucial
for preparing cities to cope with climate change and reinforcing urban infrastructure.
They help identify vulnerable areas and develop strategies to mitigate the impacts of
environmental disasters, such as storms and droughts, while promoting rapid recovery
after these events.
Several factors contribute to the successful adoption of platforms in building resilient
and smart cities:
• Cross-Sector Collaboration: Platforms like Resilio and 100 Resilient Cities show that
collaboration across sectors—government, private industry, and civil society—is es-
sential for fostering resilience [60,61].
• Citizen Engagement: Platforms that promote participatory governance, such as the
Smart Citizen Kit in Europe, enhance public trust and foster a sense of ownership
among residents [60].
Platforms 2025, 3, 3 9 of 30
• Technological Integration: Platforms leveraging advanced technologies like AI, IoT,
and blockchain, such as CityIQ and Energy Cloud in Europe, have demonstrated
superior scalability and adaptability [61,62].
This research analyzes the specific challenges cities face at different stages of platform
maturity, as well as the impact of these platforms on urban resilience. This research high-
lights practical recommendations for effective implementation and showcases examples
of relevant digital platforms, mainly from Latin America, where these tools are gaining
increasing importance for effective urban governance. The São Paulo Aberta initiative
exemplifies how digital platforms can enhance urban resilience by promoting transparency
and citizen engagement. By emphasizing open data and public interaction, São Paulo
Aberta fosters resilience and intelligence, aligning with the research’s focus on addressing
the challenges cities face when implementing such platforms.
Similarly, Singapore’s “Smart Nation” initiative showcases the integration of advanced
technologies such as AI, IoT, and big data to improve urban governance and the quality of
life. Developed with collaboration from government bodies and private tech firms, this
initiative enhances healthcare, transport, and security services, resulting in increased citizen
engagement, efficient services, and improved resilience to crises. While challenges like
data privacy concerns and technological integration arose, these were addressed through
robust frameworks and public collaboration, highlighting the importance of inclusivity in
implementing smart city solutions.
The findings of this study highlight the need for tailored approaches when imple-
menting digital platforms across cities with varying levels of development, socioeconomic
conditions, and technological readiness. The existing technological infrastructure and
public–private collaboration provide a solid foundation for smart city initiatives for cities
in developed regions, such as New York and Singapore. However, for cities in develop-
ing areas, such as Medellín or those in Sub-Saharan Africa, challenges related to limited
resources, lower levels of digital literacy, and inadequate technological infrastructure must
be addressed. Understanding these disparities is crucial to ensure that digital platforms
contribute to urban resilience across all global contexts.
This research provides a comprehensive analysis of how digital platforms contribute
to urban resilience and intelligence. A key focus is on the specificchallenges cities face at
different stages of platform maturity, the impact of these platforms on enhancing urban
resilience, and practical recommendations for their effective implementation. Additionally,
this section highlights examples of relevant digital platforms from different continents,
with a particular emphasis on Latin American countries and their maturity models.
3.1. Challenges Faced by Cities at Different Stages of Development
Through the analysis of platforms across various cities, this study identifies distinct
challenges faced by cities at different stages of digital platform maturity:
• Level 1 (Basic): Cities like Buenos Aires [33] face limitations in terms of digital in-
frastructure and struggle with integrating basic smart systems into their governance.
The challenges at this stage include limited interoperability between systems and
difficulties in ensuring real-time data collection across various urban sectors.
• Level 2 (Intermediate): Cities such as Medellin in Colombia have started adopting
more integrated platforms like Ruta N [39], yet they still encounter barriers in scaling
these solutions across all city sectors. They also face challenges securing long-term
funding and ensuring consistent data quality across different departments.
• Level 3 (Advanced): Advanced cities like Singapore, with platforms such as Smart
Nation [50], exhibit a high degree of integration of IoT and AI into their urban sys-
Platforms 2025, 3, 3 10 of 30
tems. However, they encounter challenges related to data privacy, cybersecurity, and
ensuring equitable access to smart city technologies for all citizens.
• Level 4 (Pioneer): Pioneering cities like New York have adopted platforms such as
NYC Open Data [42], which serve as benchmarks for transparency, citizen engage-
ment, and governance efficiency. However, these cities must continuously innovate
and balance technological advancements with ethical data ownership and public
trust considerations.
3.2. Digital Platforms Across Continents
The analysis revealed several key platforms that play an important role in enhancing
urban resilience and intelligence across different continents. A list of five platforms from
each continent is provided, showcasing platforms that have been successfully integrated
into urban systems:
North America:
1. NYC Open Data—New York, USA [42];
2. Smart City Atlanta—Atlanta, USA [62];
3. Resilient Los Angeles—Los Angeles, USA [63];
4. Smart Toronto—Toronto, Canada [64];
5. Mexico City Resilient Platform—Mexico City, Mexico [34].
Europe:
1. Smart Dublin—Dublin, Ireland [65];
2. Barcelona Smart City—Barcelona, Spain [50];
3. Amsterdam Smart City—Amsterdam, The Netherlands [32];
4. Copenhagen Solutions Lab—Copenhagen, Denmark [66];
5. Paris Resilient City—Paris, France [42].
Asia:
1. Smart Nation Singapore—Singapore [51];
2. Tokyo Smart City—Tokyo, Japan [55];
3. Seoul Smart City—Seoul, South Korea [49];
4. Smart Dubai—Dubai, UAE [67];
5. Hong Kong Smart City Blueprint—Hong Kong, China [47].
Latin America:
1. Buenos Aires Ciudad Inteligente—Buenos Aires, Argentina [33];
2. Ruta N Medellín—Medellín, Colombia [39];
3. Santiago Smart City—Santiago, Chile [68];
4. São Paulo Resiliente—Sao Paulo, Brazil [69];
5. Cidade do México Smart City—Mexico City, Mexico [34].
Africa:
1. Resilient Cape Town—Cape Town, South Africa [44];
2. Smart Lagos—Lagos, Nigeria [37];
3. Smart Nairobi—Nairobi, Kenya [41];
4. Accra Smart City—Accra, Ghana [31];
5. Dar es Salaam Smart City—Dar es Salaam, Tanzania [45].
In Latin America, several cities have adopted digital platforms to enhance urban
resilience and intelligence. Notable examples include Buenos Aires Ciudad Inteligente [33]
and Ruta N Medellín [39], which aim to integrate technology into governance while
addressing challenges such as uneven technological infrastructure and limited access to
digital tools in marginalized areas.
Platforms 2025, 3, 3 11 of 30
Maturity models in Latin American cities emphasize building foundational infras-
tructure, focusing on improving governance and citizen engagement. Cities like Buenos
Aires [33] and Sao Paulo [53] have developed digital strategies that align technological
integration with local priorities, particularly sustainability and social equity. These models
highlight different stages of digital platform development, with some cities in earlier stages
focused on foundational infrastructure while others are advancing to more integrated
systems that promote broader participation and enhanced service delivery.
In Brazil, platforms like São Paulo Aberta, in Sao Paulo, span multiple domains,
including civil defense, urban planning, public management, and more [53]. Similarly,
Salvador em Dados [58] in Salvador focuses on public services, security, and mobility, while
Flood Monitoring in Vulnerable Areas (Dados à prova D’água [59]) addresses flood risks in
specific areas. Additionally, SantosMapeada, in Santos [48], and Sorocaba Inteligente, in
Sorocaba [54], provide public safety, open governance, and health services.
Despite these advances, a significant challenge in Brazil is the decentralization of data.
Information is often fragmented across various platforms, with different apps and websites
hosting separate datasets. This fragmentation complicates access for users, who may need
to navigate multiple apps or sites to find relevant information. The lack of centralized
data hinders the integration of smart city solutions, limiting the efficiency of data-driven
decision making and public service delivery.
3.3. Impact of Digital Platforms on Urban Resilience
This study finds that digital platforms have a transformative impact on urban
resilience, particularly in the areas of disaster preparedness, resource management,
and governance:
• Disaster preparedness: Platforms like Smart Nation Singapore [51] have proven effec-
tive in real-time monitoring and predictive analytics, enabling city officials to deploy
resources efficiently during crises.
• Sustainable resource management: Platforms such as Buenos Aires Ciudad In-
teligente [33] have significantly improved the management of resources, particularly
energy and water, through predictive tools that help reduce waste and optimize
consumption.
• Citizen engagement: Platforms like NYC Open Data [42] have demonstrated the
importance of transparency in governance by enabling citizens to access data and
participate in urban planning. This fosters a greater sense of community ownership
and resilience.
3.4. Recommendations for Effective Implementation
The analysis leads to several practical recommendations for the successful implemen-
tation of digital platforms in cities at various stages of development:
Tailored strategies based on city maturity: Cities at earlier stages of development
should focus on building strong foundational infrastructure before integrating advanced
technologies. As cities advance, they should adopt a phased approach, gradually incorpo-
rating AI and IoT while ensuring data security and privacy.
Collaboration between public and private sectors: Public–private partnerships are
essential to overcoming financial and technological barriers. Cities should leverage these
collaborations to access cutting-edge technology and expertise while ensuring that plat-
forms are adaptable to local contexts.
Inclusive digital transformation: Ensuring all citizens, particularly marginalized
groups, access digital platforms is critical for long-term resilience. Cities must prioritize
digital literacy programs and develop accessible platforms for all demographic groups.
Platforms 2025, 3, 3 12 of 30
This analysis underscores the vital role of digital platforms in building resilient and
smart cities while also addressing the unique challenges that arise at different levels of
platform maturity. By leveraging these insights, cities can enhance their urban systems,
improve resilience, and create more sustainable and inclusive urban environments.
A significant aspectof these platforms is their alignment with the UN SDGs, partic-
ularly goals related to sustainable cities and communities (SDG 11), clean energy (SDG
7), and climate action (SDG 13). Platforms such as Energy Cloud contribute directly to
achieving these goals by fostering energy transition and sustainability [60,61]. Furthermore,
platforms prioritizing inclusivity and accessibility, such as those in Latin America, ensure
that the most vulnerable populations benefit from urban resilience strategies [60,61].
3.5. How Can Digital Platforms and Digital Transformation Accelerate the Advancement of
Modern Cities in Terms of Resilience and Intelligence?
Digital Platforms and Urban Resilience Digital platforms facilitate real-time monitor-
ing of urban events, such as natural disasters, helping cities respond quickly and effectively.
For example, Smart Nation Singapore [51] uses IoT sensors and AI to predict and miti-
gate urban risks, promoting resilience through real-time data integration. Smart Nation
Singapore accelerates the cities’ ability to adapt to crises, such as pandemics or floods.
Platforms and Urban Intelligence Urban digitization also promotes intelligence by
enabling cities to use Big Data and AI to optimize resource use and improve sustainability.
Buenos Aires Ciudad Inteligente [33], for instance, optimizes energy and natural resource
use, promoting sustainable and intelligent development.
Positive Aspects:
Increased Decision-Making Efficiency: Platforms like NYC Open Data [42] allow cities
to collect real-time data, improving the ability to make informed decisions.
Risk Prediction and Mitigation: Cities like Singapore use advanced technologies to
predict disasters and manage crises more efficiently.
Resource Use Optimization: Cities like Buenos Aires can improve energy and water
management, reducing waste and promoting sustainability.
Citizen Participation: Platforms like NYC Open Data [42] promote transparency and
encourage citizens to participate in governance.
Negative Aspects:
Inequality in Implementation: Cities at initial development stages face difficulties
integrating advanced technologies due to limited infrastructure, as seen in many Latin
American cities.
High Integration Costs: Advanced platforms, such as Tokyo’s, require significant in-
vestments in technology and infrastructure, which can be prohibitive for developing cities.
Data Privacy: The massive data collection raises concerns about citizens’ privacy and
information security.
Outdated Infrastructure: Cities with limited infrastructure may struggle to harness
urban intelligence’s potential fully.
3.6. What Are the Challenges for Effectively Implementing These Platforms at Different Urban
Development Stages?
Challenges for Cities at the Basic Stage (Level 1): In cities at the initial stage of
digitalization, such as many in Latin America, the main challenges include the need for
more technological infrastructure and the absence of interconnected systems.
Negative Aspects:
Inadequate Infrastructure: Platforms like São Paulo Resiliente [69] face difficulties
interconnecting different urban services due to fragmented infrastructure.
Platforms 2025, 3, 3 13 of 30
Low Funding: Lack of resources to implement more robust technological solutions
limits digital progress.
Challenges for Cities at the Intermediate Stage (Level 2): In cities with partial platform
integration, such as Medellin, the challenges focus on the scalability of solutions and
collaboration among different sectors.
Positive Aspects:
Progress in IoT and Big Data Integration: Ruta N [39] in Medellin has significantly
advanced data integration and promoted innovation.
Negative Aspects:
Scalability Difficulties: Although these cities have begun integrating digital solutions,
expanding to all urban sectors remains challenging.
Challenges for Cities at Advanced and Pioneering Stages (Level 3 and Level 4): Cities
like Singapore and New York, at advanced maturity stages, face challenges related to
cybersecurity, data privacy, and the need to balance innovation and regulation.
Positive Aspects:
Highly Advanced Solutions: Platforms like NYC Open Data [42] exemplify how
pioneering cities use advanced technologies to manage resources and engage citizens.
Negative Aspects:
Privacy and Security: Extensive use of AI and Big Data raises concerns about citizens’
personal data security.
3.7. Recommendations for the Effective Implementation of Digital Platforms
Adaptation to Local Needs: Cities at the initial stages should prioritize building a ro-
bust digital infrastructure before investing in advanced technologies like AI and blockchain.
For cities like Buenos Aires and Sao Paulo, gradually integrating digital platforms focused
on sustainability is crucial.
Public–Private Collaboration: Partnerships between governments and technology
companies can help developing cities overcome financial and technical barriers. Initia-
tives such as Smart Nation Singapore [51] and Ruta N [39] demonstrate the success of
collaborations that drive innovation.
Inclusive Initiatives: Cities should promote digital inclusion to ensure platforms
like NYC Open Data [42] are accessible to all citizens, regardless of socioeconomic status.
Improving digital literacy and ensuring internet access are critical steps.
4. Proposal for a Platform for Resilient Cities: Integrating Digital
Transformation with a Maturity Model
This proposed platform offers a comprehensive solution for managing and planning
resilient cities by integrating digital transformation with an urban maturity model. The
focus is on consolidating various emerging technologies, such as the IoT, Big Data, AI, and
blockchain, to create an intelligent and scalable platform capable of evolving with a city’s
maturity. This platform will act as a central hub for monitoring, analysis, and stakeholder
engagement, promoting sustainability and resilience.
Digital Transformation and Maturity: The proposal is based on digital transformation,
which involves leveraging digital technologies to improve processes, services, and urban
governance [70]. Within this platform, digital transformation will allow cities at different
maturity levels (basic, intermediate, advanced) to progressively and continuously adapt
their services. A maturity model will assess each city’s development level regarding urban
resilience and smart city capabilities, enabling planned and data-driven growth [70].
Platform Structure and Features: The platform will be structured into integrated
modules that address critical aspects of urban management, such as mobility and environ-
Platforms 2025, 3, 3 14 of 30
mental sustainability. Each module corresponds to a specific maturity level, enabling cities
to evolve in alignment with their development stage. The platform’s main modules are
outlined below.
4.1. Maturity Assessment Module
A Scalable Maturity Model: The platform will include a model for assessing a city’s
maturity in urban infrastructure, service digitalization, and resilience. This model will
be based on the continuous analysis of urban indicators, such as ISO 37123 [71] (resilient
communities) and ISO 37120 [72] (urban quality of life).
Gradual Evolution: Cities will start at a basic level and gradually advance to
higher stages as they implement more complex digital solutions and improve their crisis
response capabilities.
4.2. The Real-Time Monitoring Module (IoT)
Data Collection through Smart Sensors: The platform will utilize IoT sensor net-
works to monitor urban elements in real-time, such as transportation, energy consumption,
pollution levels, and population flow.
Centralized Data Visualization: All collected data will be integrated into an interactive
dashboard, enabling managers and citizens to visualize urban performance in real-time
and make informed decisions.
4.3. Smart Mobility Module
Intelligent Transportation: The platform will integrate public transportation systems
with traffic data to optimize routes andreduce congestion.
Management of Autonomous and Electric Vehicles: The platform will progressively
adapt to using autonomous and sustainable vehicles, especially in cities with advanced
maturity levels.
4.4. Energy and Sustainability Module
Data-Based Energy Management: The platform will control and optimize urban
energy consumption, focusing on renewable sources and decentralized management (e.g.,
photovoltaic and wind power plants).
Carbon Footprint Reduction: As cities advance through maturity levels, data will
guide sustainability policies, aligning with the SDGs.
4.5. Resilience and Crisis Management Module
Predictive Risk Analysis: The platform will leverage AI to predict natural disasters
and environmental crises, such as floods, heat waves, and earthquakes.
Automated Response Protocols: In emergencies, the system will activate rapid re-
sponse protocols, mobilizing resources and issuing real-time alerts to citizens.
4.6. Citizen Participation Module
Engagement through Participatory Portals: Citizens will actively monitor processes,
report problems, and suggest urban service improvements.
Gamification for Engagement: The platform will incentivize citizen engagement by
rewarding those who contribute data or assist in city monitoring.
Evolution Path in the Maturity Model
The maturity model is organized into four stages, each defined by specific objectives
that cities must achieve. The platform is designed to be flexible, allowing cities at dif-
Platforms 2025, 3, 3 15 of 30
ferent maturity levels to progress, ensuring that all components are tailored to the city’s
technological and financial capacity.
• Level 1 (Basic): Focus on basic data infrastructure and connected sensors for local
resilience and monitoring.
• Level 2 (Intermediate): Integration of multiple sectors (e.g., transportation, energy,
security) using big data and AI for predictive decision making.
• Level 3 (Advanced): Fully integrated platform with real-time automation and citizen
participation.
• Level 4 (Pioneering): Adopting emerging solutions, such as blockchain and edge
computing, for a self-sustaining, intelligent city.
To address the policy implications in a more in-depth and specific manner, one can
use the diagram depicted in Figure 3.
Platforms 2025, 3, x FOR PEER REVIEW 15 of 30 
 
The maturity model is organized into four stages, each defined by specific objectives 
that cities must achieve. The platform is designed to be flexible, allowing cities at different 
maturity levels to progress, ensuring that all components are tailored to the city’s techno-
logical and financial capacity. 
• Level 1 (Basic): Focus on basic data infrastructure and connected sensors for local 
resilience and monitoring. 
• Level 2 (Intermediate): Integration of multiple sectors (e.g., transportation, energy, 
security) using big data and AI for predictive decision making. 
• Level 3 (Advanced): Fully integrated platform with real-time automation and citizen 
participation. 
• Level 4 (Pioneering): Adopting emerging solutions, such as blockchain and edge 
computing, for a self-sustaining, intelligent city. 
To address the policy implications in a more in-depth and specific manner, one can 
use the diagram depicted in Figure 3. 
 
Figure 3. Policy Implications. 
This platform proposal provides a holistic solution for cities seeking to enhance re-
silience and undergo digital transformation. By integrating an urban maturity model, cit-
ies can evolve continuously, adapting to social and environmental demands. Addition-
ally, the platform’s focus on digital transformation offers flexibility for cities to implement 
emerging technologies according to their local capacities and contexts, promoting sustain-
able and resilient growth. 
4.7. The Role of ISO Standards 37120 [72], 37122 [73], and 37123 [71] in Advancing Smart, 
Resilient, and Sustainable Urban Platforms 
The evolution of smart urban platforms is intrinsically linked to their ability to ma-
ture into more integrated, efficient, and resilient systems. In the context of this study, the 
ISO 37120 [72], 37122 [73], and 37123 [71] standards play a key role in providing guidelines 
that support this transformation at different stages of platform maturity. From initial mon-
itoring of urban services to advanced digital integration and resilience strengthening, 
these standards offer a structured path for urban platforms to evolve sustainably and 
adaptively. 
This analysis directly connects the challenges and solutions discussed in the initial 
assessment of platforms with the strategic tools provided by ISO standards. By aligning 
Figure 3. Policy Implications.
This platform proposal provides a holistic solution for cities seeking to enhance re-
silience and undergo digital transformation. By integrating an urban maturity model, cities
can evolve continuously, adapting to social and environmental demands. Additionally, the
platform’s focus on digital transformation offers flexibility for cities to implement emerging
technologies according to their local capacities and contexts, promoting sustainable and
resilient growth.
4.7. The Role of ISO Standards 37120 [72], 37122 [73], and 37123 [71] in Advancing Smart,
Resilient, and Sustainable Urban Platforms
The evolution of smart urban platforms is intrinsically linked to their ability to mature
into more integrated, efficient, and resilient systems. In the context of this study, the ISO
37120 [72], 37122 [73], and 37123 [71] standards play a key role in providing guidelines that
support this transformation at different stages of platform maturity. From initial monitor-
ing of urban services to advanced digital integration and resilience strengthening, these
standards offer a structured path for urban platforms to evolve sustainably and adaptively.
This analysis directly connects the challenges and solutions discussed in the initial
assessment of platforms with the strategic tools provided by ISO standards. By aligning
platform maturity levels with the guidelines of these standards, it is demonstrated how
cities can overcome specific barriers at each stage, optimize urban management, promote
sustainability, and strengthen their capacity to respond to crises. Thus, this section seeks
Platforms 2025, 3, 3 16 of 30
to integrate the understanding of the impact of ISO standards with the progress of urban
platforms discussed previously.
The ISO standards 37120 [72], 37122 [73], and 37123 [71] provide a robust framework
of indicators and guidelines essential to developing smart, resilient, and sustainable city
platforms. These standards support the measurement and monitoring of urban services
and the quality of life for citizens, guiding the adoption of advanced technologies that
promote efficiency and sustainability. Furthermore, they enable cities to be well prepared
for crisis response and recovery efforts. When applied in conjunction, these standards
create a comprehensive framework to integrate urban management within technological
platforms, transforming cities into efficient, resilient, and adaptable environments focused
on population well-being.
ISO 37120 [72], which focuses on indicators for urban services and quality of life,
provides a foundation for monitoring critical public services and assessing their impact
on citizens. ISO 37120 establishes standardized indicators across crucial domains such as
transportation, health, education, security, waste management, energy, and water supply,
allowing these sectors to be transparently monitored and evaluated. Such monitoring is
essential for urban management platforms to collect real-time data, identify inefficiencies,
and facilitate prompt, evidence-based decisions for service improvement. For example, a
city may analyze transportation data to optimize public transit, reducing waiting times and
improving user satisfaction. Additionally, ISO 37120 [72] allows for benchmarking among
cities, enabling cross-learning and adopting best practices to enhanceservice performance,
which is pivotal for informed policymaking and improving urban quality of life.
Another critical aspect of ISO 37120 [72] is its emphasis on environmental sustain-
ability, incorporating indicators for natural resource efficiency, waste reduction, water
management, and greenhouse gas emission control. These indicators are crucial for smart
city platforms that align urban development with sustainable practices. Through energy
and water monitoring, platforms can recommend resource-saving measures and encour-
age renewable energy adoption, directly contributing to greener, more sustainable urban
environments. By integrating this environmental data into a centralized platform, urban
managers can pinpoint areas for impact reduction and resource optimization.
Complementing ISO 37120 [72], ISO 37122 [73] focuses on digitalizing and optimizing
urban services. ISO 37122 introduces indicators that measure the degree of technology
adoption and automation, providing a foundation for cities to enhance public service
efficiency and citizen engagement. One of ISO 37122’s [73] significant contributions is the
promotion of interoperability between urban systems. In a smart city context, integrating
sectors—such as transportation, energy, security, and waste management—within a unified
platform is essential to creating a coordinated urban system that adapts rapidly to changing
conditions and adjusts services in real time according to demand.
The digitalization and automation fostered by ISO 37122 [73] also promote sustainabil-
ity and energy efficiency. Indicators assess smart technologies in public lighting, heating,
cooling, and energy management, encouraging solutions that improve service quality,
reduce energy use, and lower environmental impact. For instance, smart lighting systems
can adjust intensity based on pedestrian and vehicle presence, conserving energy during
lower traffic periods. ISO 37122 [73] also facilitates citizen engagement through digital
platforms, allowing real-time communication with authorities. For example, smartphone
applications connected to urban platforms enable citizens to report issues like outages or
road hazards, fostering prompt, coordinated responses.
Lastly, ISO 37123 [71] addresses urban resilience by providing indicators that assess a
city’s ability to prepare for, withstand, and recover from diverse crises, including those of a
climatic, social, or economic nature. Urban resilience is increasingly vital considering
Platforms 2025, 3, 3 17 of 30
climate change and the rising frequency of natural disasters like floods, storms, and
droughts. This standard aids cities in risk monitoring and the implementation of mitigation
strategies. One practical application of ISO 37123 [71] is through early warning systems and
rapid response mechanisms, where cities monitor factors like river levels or precipitation
and issue alerts to vulnerable areas, facilitating the evacuation of residents when necessary.
The ability to recover post-crisis is a critical component of ISO 37123 [71], measuring
cities’ effectiveness in restoring services, such as electricity, water, and transportation, after
a disaster. Resilient platforms utilize these indicators to strategically allocate resources,
ensuring the swift restoration of essential services to minimize population impact. For
example, urban platforms may prioritize potable water distribution and power restoration
in the hardest-hit areas after a flood, coordinating emergency teams based on real-time data.
In this way, the ISO 37120 [72], 37122 [73], and 37123 [71] standards play specific
roles at each stage of the platform maturity model. At level 1 (basic), where cities are
beginning to integrate digitally, ISO 37120 [72] provides a crucial basis for monitoring
essential urban services such as transport, health, and water supply. These indicators
allow cities to identify critical gaps and start building data-driven planning. At this stage,
the priority is to ensure that fundamental data are collected and evaluated to establish a
consistent basis for governance.
Moving to level 2 (intermediate), ISO 37122 [73] comes into its own by promoting
the digitalization and automation of urban services. At this level, cities begin to integrate
multiple systems, such as public transportation and waste management, through digital
platforms. The interoperability promoted by this standard ensures that data from different
sectors is consolidated, increasing efficiency and reducing waste.
At level 3 (advanced), cities use IoT and artificial intelligence technologies, enabling
predictive and real-time management of urban services. ISO 37123 [71] is essential in this
context, as it provides guidelines for strengthening the resilience of cities in the face of
crises and disasters. For example, systems based on this standard can predict floods or
power outages, enabling rapid and coordinated responses.
Finally, at level 4 (pioneering), cities operate with cutting-edge technologies such as
blockchain and edge computing. ISO standards work together to ensure that technological
advances are sustainable, inclusive, and resilient. This synergy allows cities to respond to
crises efficiently and anticipate future trends and challenges, establishing themselves as
global benchmarks in urban intelligence.
Therefore, ISO 37120 [71], 37122 [73], and 37123 [71] standards are not only technical
guidelines but also strategic tools that guide cities on their digital maturity journey. They
ensure that urban development is structured, sustainable, and aligned with local and global
needs, enabling urban platforms to become actual ecosystems of innovation and resilience.
In summary, ISO 37120 [71], 37122 [73], and 37123 [71] provide an integrated frame-
work that enables cities to achieve efficient, sustainable, and future-proof urban man-
agement when applied to smart, resilient, and sustainable urban platforms. These ISO
37120 [71], 37122 [73], and 37123 [71] standards apply to different levels of the platform
maturity model. In cities at the basic level (level 1), ISO 37120 [71] serves as an initial
framework for monitoring essential urban services and assessing quality of life. At the
intermediate level (level 2), ISO 37122 [73] supports integrating and digitalizing urban
services, promoting greater efficiency. For cities at the advanced (level 3) and pioneer
(level 4) levels, ISO 37123 [71] provides a concise set of indicators that help cities manage
risks and improve their crisis response capacity. This connection between ISO standards
and maturity levels reinforces how platforms can evolve from basic systems to complex
digital ecosystems, addressing specific challenges at each stage of development. This
Platforms 2025, 3, 3 18 of 30
strategic alignment between maturity and ISO standards ensures that cities move forward
in a structured and sustained manner.
Thus, Table 2 outlines the contributions of ISO standards 37120 [71], 37122 [73], and
37123 [71] to smart, resilient, and sustainable city platforms. This table provides an objective,
structured reference, helping cities implement effective urban management technologies
and practices. Organizing the ISO contributions thematically allows for a detailed view
of how these standards can integrate to address contemporary urban challenges, provid-
ing urban planners and decision makers with a clear strategy for improving sustainable
public policies.
Table 2. Table of Contributions of ISO Standards to Smart, Resilient and Sustainable Cities Platforms.
Contributions of ISO Standards to Smart, Resilient and Sustainable Cities Platforms
Indicator Axes
Contributions of ISO Standards
ISO 37120 [72] ISO 37122 [73] ISO 37123 [71]
Economy
Monitors economic growth,
employment and
productivity, providing data
to optimize investments and
generate jobs, essential for
sustainable development.
Focuses on the digitalization
of economic services,
promoting smart contracts
and open data policies,encouraging innovation and
attracting new technology
businesses.
It helps identify economic
vulnerabilities in the event of
disasters, allowing platforms
to optimize resources and
minimize economic impacts
in crises.
Education
Monitors the schooling rate
and the quality of education,
helping the platform to
identify educational
inequalities and plan
inclusion policies.
Promotes the use of
educational technologies and
the monitoring of available
digital devices, optimizing
distance learning and
continuous learning.
Focuses on disaster
preparedness through
educational training,
ensuring that the population
is prepared to deal with
crisis situations.
Energy
Measures energy
consumption and energy
efficiency, enabling
platforms to optimize energy
use and implement
resource-saving policies.
Encourages the use of
renewable energy sources
and decentralized energy
monitoring through smart
technologies.
Analyzes the response
capacity of energy
infrastructures in times of
crisis, ensuring resilience in
events such as blackouts and
network overloads.
Environment and
climate change
Provides indicators on air
quality, water use and waste
management, allowing
platforms to monitor
environmental impacts and
develop green policies.
It emphasizes the use of
sensors and technologies for
real-time monitoring of
environmental quality,
helping the city to quickly
adapt to environmental
changes.
Monitors the city’s
environmental vulnerability,
such as extreme heat events
and floods, optimizing the
allocation of resources and
preventive actions.
Finance
It controls financial stability
and debt levels, allowing
platforms to balance the
public budget and promote
fiscal sustainability.
Promotes the digitalization
of financial transactions and
services, encouraging the
use of electronic systems to
optimize revenue collection
and financial management.
Monitors the economic
impact of disasters and
crises, allowing cities to
prepare emergency funds
and strategies for financial
recovery.
Governance
It measures the transparency
and efficiency of
administrative processes,
ensuring that platforms offer
open data and services
accessible to the population.
Encourages digital
governance, with public
services accessible online,
promoting transparency and
citizen participation through
digital platforms.
Assesses governance’s
ability to respond to
disasters, monitoring
continuity plans and
emergency management
strategies.
Platforms 2025, 3, 3 19 of 30
Table 2. Cont.
Contributions of ISO Standards to Smart, Resilient and Sustainable Cities Platforms
Indicator Axes
Contributions of ISO Standards
ISO 37120 [72] ISO 37122 [73] ISO 37123 [71]
Health
Monitors the availability of
health services and public
health indicators, helping
platforms improve hospital
management and outbreak
response.
It uses technologies for
remote health monitoring,
allowing platforms to
connect patients and
providers more efficiently.
Monitors the health system’s
ability to handle emergencies
by evaluating hospitals with
backup generators and
health insurance coverage.
Housing
Monitors access to adequate
housing and basic
infrastructure, allowing
platforms to better plan the
allocation of housing
resources.
Encourages the use of smart
energy and water meters in
homes, promoting efficiency
and consumption control.
It assesses the vulnerability
of housing to natural
disasters and monitors the
capacity of emergency
shelters to protect the
population in times of crisis.
Population and social
conditions
It assesses the population’s
quality of life, measuring
social inclusion and access to
essential services, helping
the platform to identify areas
that need special attention.
Encourages the use of
technology to reduce digital
exclusion and improve
access to public services.
It focuses on protecting the
most vulnerable population
during crises, promoting
social and community
support strategies.
Recreation
It measures the population’s
access to parks and leisure
areas, encouraging the
planning of urban green
spaces.
Promotes the use of digital
platforms to reserve and
manage recreational spaces,
improving accessibility.
Monitors the ability of
recreational spaces to
function as temporary
shelter areas during
disasters.
Security
Monitors crime rates and
public safety, helping the
platform direct efforts to
improve surveillance and
police presence.
Implements the use of
security cameras and digital
surveillance in public areas,
promoting security through
intelligent monitoring.
Focuses on the resilience of
security systems during
disasters and crises,
ensuring that platforms can
coordinate rapid responses
in emergency situations.
Solid waste
Monitors the collection and
treatment of solid waste,
helping platforms optimize
recycling and waste
management.
Implements technologies to
monitor garbage collection
and the use of waste to
generate energy.
Assesses the city’s ability to
manage waste during and
after disasters, promoting
the creation of resilient waste
collection systems.
Sport and culture
Monitors the population’s
access to sporting and
cultural activities, helping
the platform to plan more
inclusive public spaces.
Promotes the use of
technologies to reserve and
manage cultural and
sporting spaces, facilitating
the population’s access to
these activities.
Assesses the resilience of
sports and cultural facilities
during crises and disasters,
ensuring they can be used as
temporary shelters.
Telecommunication
Monitors access to the
internet and
telecommunications services,
promoting digital inclusion
policies.
It focuses on the
digitalization of
telecommunications services,
integrating smart networks
and promoting the use of
real-time data.
Monitors the ability of
telecommunications
infrastructures to remain
functional during crises.
Platforms 2025, 3, 3 20 of 30
Table 2. Cont.
Contributions of ISO Standards to Smart, Resilient and Sustainable Cities Platforms
Indicator Axes
Contributions of ISO Standards
ISO 37120 [72] ISO 37122 [73] ISO 37123 [71]
Transport
Monitors the use of public
and private transport,
helping to optimize urban
mobility.
It encourages the use of
traffic management and
intelligent transport
technologies, optimizing
flow and sustainability.
Assesses the resilience of the
transport system during
crises and disasters,
ensuring the continuity of
essential services.
Local/urban
agriculture and food
security
Monitors food availability
and access to markets,
promoting food security.
Encourages the use of urban
agricultural technologies
such as sensors and smart
irrigation systems.
It assesses the resilience
capacity of urban agriculture
in times of crisis,
guaranteeing food supply.
Urban planning
Monitors the development of
urban infrastructures and
services, promoting the
sustainable expansion of
cities.
Focuses on the use of
technologies to optimize
urban planning, promoting
the development of smart
cities.
Assesses the resilience of
urban planning to face
disasters, ensuring that
essential infrastructures are
protected.
Sewers
Monitors access to sanitation
and sewage services,
promoting public health and
sustainability.
Promotes the use of
technologies for monitoring
sewage networks, ensuring
waste control and resource
optimization.
Assesses the capacity of
sewage systems to operate in
times of crisis, ensuring
continuity of sanitation.
Water
Monitors access to drinking
water and efficiency in water
use, promoting policies to
save water resources.
It uses intelligent
technologies to monitor
water consumption,
identifying leaks and
optimizing distribution.
Assesses the water system’s
ability to operate during
crises, ensuring water supply
in times of emergency.
Moreover, integrating these standards within a single table facilitates cross-sectoral
comparison and offers a comprehensive view of how cities can combine innovative tech-
nology use, open governance, sustainability, and resilience.

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