FERRAMENTAS SER NISSAN

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Check-in de Vendas
1 – O que é e para que serve esta ferramenta? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2 – Quais os benefícios para a Concessionária e para a satisfação do Cliente?
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3 – Quais são as barreiras para utilizá-la com excelência? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Mapa de Acompanhamento da Preparação de Entrega
1 – O que é e para que serve esta ferramenta? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2 – Quais os benefícios para a Concessionária e para a satisfação do Cliente?
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3 – Quais são as barreiras para utilizá-la com excelência? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Painel de Atendimento e Entrega
1 – O que é e para que serve esta ferramenta? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2 – Quais os benefícios para a Concessionária e para a satisfação do Cliente?
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3 – Quais são as barreiras para utilizá-la com excelência? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Painel de Monitoramento de Entrega e Satisfação
1 – O que é e para que serve esta ferramenta? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2 – Quais os benefícios para a Concessionária e para a satisfação do Cliente?
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3 – Quais são as barreiras para utilizá-la com excelência? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Check-out de Vendas
1 – O que é e para que serve esta ferramenta? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2 – Quais os benefícios para a Concessionária e para a satisfação do Cliente?
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3 – Quais são as barreiras para utilizá-la com excelência? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Roteiro de agendamento de Entrega de Veículos
1 – O que é e para que serve esta ferramenta? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2 – Quais os benefícios para a Concessionária e para a satisfação do Cliente?
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3 – Quais são as barreiras para utilizá-la com excelência? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Cartão de Apresentação 
do Pós-Vendas
1 – O que é e para que serve esta ferramenta? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2 – Quais os benefícios para a Concessionária e para a satisfação do Cliente?
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3 – Quais são as barreiras para utilizá-la com excelência? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Placar de Performance
1 – O que é e para que serve esta ferramenta? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2 – Quais os benefícios para a Concessionária e para a satisfação do Cliente?
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3 – Quais são as barreiras para utilizá-la com excelência? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Check-in-up-out de Serviços 
1 – O que é e para que serve esta ferramenta? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2 – Quais os benefícios para a Concessionária e para a satisfação do Cliente?
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3 – Quais são as barreiras para utilizá-la com excelência? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Agendamento Ativo
1 – O que é e para que serve esta ferramenta? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2 – Quais os benefícios para a Concessionária e para a satisfação do Cliente?
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3 – Quais são as barreiras para utilizá-la com excelência? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Painel de Monitoramento de Peças Pendentes
1 – O que é e para que serve esta ferramenta? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2 – Quais os benefícios para a Concessionária e para a satisfação do Cliente?
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3 – Quais são as barreiras para utilizá-la com excelência? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Painel de Agendamento e Programação de Serviços
1 – O que é e para que serve esta ferramenta? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2 – Quais os benefícios para a Concessionária e para a satisfação do Cliente?
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3 – Quais são as barreiras para utilizá-la com excelência? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Cartão Check-in de Serviço
1 – O que é e para que serve esta ferramenta? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2 – Quais os benefícios para a Concessionária e para a satisfação do Cliente?
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3 – Quais são as barreiras para utilizá-la com excelência? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Cartão Check-out 
de Serviço
1 – O que é e para que serve esta ferramenta? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2 – Quais os benefícios para a Concessionária e para a satisfação do Cliente?
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3 – Quais são as barreiras para utilizá-la com excelência? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Cartão de Satisfação de 
Pós-Vendas
1 – O que é e para que serve esta ferramenta?
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2 – Quais os benefícios para a Concessionária e para a satisfação do Cliente?
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3 – Quais são as barreiras para utilizá-la com excelência? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Roteiro de Acompanhamento Pós-Entrega – APE
1 – O que é e para que serve esta ferramenta? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2 – Quais os benefícios para a Concessionária e para a satisfação do Cliente?
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3 – Quais são as barreiras para utilizá-la com excelência? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Roteiro de Acompanhamento Pós-Serviço – APS