Buscar

GESTÃO DE PROCESSOS

Prévia do material em texto

���������� ��	
���
����������������������������� ���
���� "�#$%#&�'%&%#&�
()*+)*((()+,./0/1/2/3456/78/09:;7<956.
>?@ABCD?EFCG?@@C@
/HIJKILMNOIPQKIJR>@A*+)+S@TS()*+)*((()+,UV*
/JWXNYIZR[\G]@C[^U?^ F]E?F?^ F] _I`PaQWJIR()*+)*((()+,
/QbP`NcR*)d)e%*)d) 0I`IR*fg)hg()*,**ij)ihkY:KXIJKlImIZ
*
�
n�% op"Y1bqrRstuvtuwxvsyzZ
/QbP`NR*d){*d)
2JIccKqK|WbIcIqKP}I`KHIcI~IKNcN~Pb€PNQbccNb€PNb`NQN}NHbPmImbKPIcNWqIJcIcbIccKXIJbIN€LMN
QNPPb`IR
;59€PNQbccNIQNX`bQbb}W}€bPaNmNmb`bP}KXImN‚bX|WIX`NN€PNb`Nƒ€bP}IXbX`br
;;59€PNQbccNƒPb€b`K`KHNb€ImPNXKlImNb}€IccNc|WbN~bmbQb}W}Icb|W„XQKIJ…†KQI‚bX|WIX`NN€PNb`Nƒ
€NX`WIJr
;;;59€PNQbccNƒW}IILMNPb€b`K`KHIb†bPIN}bc}N€PNmW`NH‡PKIcHblbc‚bX|WIX`NN€PNb`Nb}KXaQKNbqK}
mb`bP}KXImNcr
;ˆ59€PNQbccN~WcQI}bJ‰NPIPIPN`KXI‚bX|WIX`NN€PNb`NQNPPbc€NXmbŠqNP}IQN}NINP†IXKlILMNqWXQKNXIr
ˆ59€PNQbccN€PNmWlW}~b}NWW}cbPHKLN‚bX|WIX`NN€PNb`N€PNmWlW}PbcWJ`ImN‹XKQNbbc€bQaqKQNr
6N}bX`bIcIqKP}I`KHIc;;;‚;ˆbˆbc`MNQNPPb`Ic
6N}bX`bIcIqKP}I`KHIc;;‚;ˆbˆbc`MNQNPPb`Ic
6N}bX`bIcIqKP}I`KHIc;;‚;;;bˆbc`MNQNPPb`Ic
6N}bX`bIcIqKP}I`KHIc;‚;ˆbˆbc`MNQNPPb`Ic
6N}bX`bIcIqKP}I`KHIc;‚;;bˆbc`MNQNPPb`Ic
>�Œ�&#o"G"%ŽoV >�Œ�&#o"G"%ŽoV
(
�
n�% op"Y1bqrRstuvtuxvzuZ
/QbP`NR*d){*d)
‘QN}W}QNXqWXmKP}NcNcK†XKqKQImNmIc€IJIHPIc€PNQbccNb€PNb`N‚€NPcWI€PNK}KmImbbPbJILMNQN}
N~b`KHNcNP†IXKlIQKNXIKcr4}€PNb`NƒmbcbX‰ImN€IPI†bPIP}bJ‰NPKIcb‚QNXcb|WbX`b}bX`b‚I`bXmbPIcbWc
N~b`KHNc‚|WbmbHb}bc`IPcKXQPNXKlImNcQN}Nc€PNQbccNcmINP†IXKlILMNr
2N}PbJILMNŠcmKqbPbXLIcbX`Pb€PNQbccNb€PNb`N‚IHIJKbIcIqKP}IL’bccb†WKX`bcR
;rOPNQbccNƒW}QNXWX`NmbI`KHKmImbcPbIJKlImIcb}W}Icb|W„XQKIJ…†KQI‚mbqNP}IQNNPmbXImIbKX`b†PImI‚
QWNN~b`KHNƒ€PNmWlKPW}~b}NWcbPHKLN|Wbb}HIJNP€IPIW}†PW€Nbc€bQaqKQNmbQJKbX`bcr
;;rOPNb`NƒW}bcqNPLNYIL’bc{I`KHKmImbcZ€bP}IXbX`b‚Pb€b`K`KHNY†bPIN}bc}N€PNmW`NH‡PKIcHblbcZ‚
PN`KXbKPNYIc€bccNIcmbcb}€bX‰I}Ic}bc}IcIPbqIcIQImIQKQJNmbPI~IJ‰NZ‚€ImPNXKlImNbQNXc`IX`br
;;;rOPNb`NƒW}b}€PbbXmK}bX`NXMNPb€b`K`KHN‚QIPIQ`bPKlImN€NPW}Icb|W„XQKIQJIPIbJ…†KQImbbHbX`Nc‚
QN}KXaQKNbqK}~b}mbqKXKmNc‚|Wbcbmbc`KXIII`KX†KPW}N~b`KHNQJIPNbbc€bQaqKQNY†bPIPW}€PNmW`NbW}
PbcWJ`ImNbQJWcKHNZr
;ˆr/mKqbPbXLIbX`PbbJbcƒ|WbN€PNb`NXMNƒPb€b`K`KHN‚bJbN~bmbQbI€IP“}b`PNc€PbmbqKXKmNcmbb}€N
Y`b}€NP‡PKNZ‚QWc`N‚PbQWPcNcbXHNJHKmNcb|WIJKmImbr
6MNHbPmImbKPIc@CT?”A?IcIqKP}IL’bcR
���������� ��	
���
����������������������������� ���
���� 
����!��� 
������!�� 
��!��� 
�����!�� 
#$%$&'()+),-.(/ #$%$&'()+),-.(/
0
$
12-3(4)56!7 89:;<:;9=<<:>?
@A!BCD8EFGHEFG
@DBIJKLMJNODDBL!KCJPJQJBJQBDA!RRDR!RCSRTBILKPDADUDJ7DBUJDBIJKLMJALDKJVA!KCBJPJKJR7TKNW!R�
PDULKJKC!QJBJDRXATVDYY��UJRCJVUTPJKNJ!RZJBBJKDRBLRADRLUQDRCDRQ!VJ!RCBTCTBJ7TKALDKJVCBJPLALDKJV�
P!KCB!!V!R8
[KLPJP!R7TKALDKJLR\!BCLAJVLMJPJR�LRDVJU!KCD�P!RA!KCBJVLMJNOD�DQ!BJNW!RVLK!JB!RV!\JKPDJIJK]DP!
C!UQD!QBDPTCL\LPJP!�P!TJVLPJP!!P!AVL!KC!R_
[KLPJP!7TKALDKJLR]DBLMDKCJVLMJPJR�LRDVJU!KCD�P!RA!KCBJVLMJNOD�DQ!BJNW!RQJBJV!VJRV!\JKPDJQ!BPJ
P!C!UQD�P!TJVLPJP!!P!AVL!KC!R 
[KLPJP!R7TKALDKJLR\!BCLAJVLMJPJR�A!KCBJVLMJNOD!` A!RRL\J�QJBCLALQJNODKJQBLKALQJLRP!ALRW!R�DQ!BJNW!R
P!IJK]DP!C!UQD!QBDPTCL\LPJP!�LKD\JNOD!ABLJCL\LPJP!_
[KLPJP!R7TKALDKJLR]DBLMDKCJVLMJPJR�P!RA!KCBJVLMJNOD�QJBCLALQJNODKJRQBLKALQJLRP!ALRW!R�DQ!BJNW!R
QJBJV!VJRV!\JKPDJQ!BPJP!C!UQD�P!TJVLPJP!!P!AVL!KC!R_
[KLPJP!R7TKALDKJLR\!BCLAJLR�LRDVJU!KCD�A!KCBJVLMJNOD!` A!RRL\J�DQ!BJNW!RQJBJV!VJRV!\JKPDJQ!BPJ
P!C!UQD�P!TJVLPJP!!P!AVL!KC!R_
#$%$&'()+),-.(/ #$%$&'()+),-.(/
a
$
12-3(4)56!7 89:;<:;9b<c9b?
@A!BCD8EFGHEFG
b @d!RCODP!eBDA!RRDRI!BJUTPJKNJRRLIKL7LAJCL\JRKJRDBIJKLMJNW!R�P!RCJ7DBUJUJB^T!JJVC!BKJCL\J7JVRJ�
T^JKCDfRUTPJKNJRDAJRLDKJPJRQ!VJRTJLUQV!U!KCJNOD8
@TU!KCDKD7VT` DP!B!CBJZJV]D 
gDKLCDBJU!KCDP!�KPLAJPDB!RP!P!R!UQ!K]D_
hBP!KJNODKDR7VT` DRhBIJKLMJALDKJLR_
iVLULKJBdJBIJVDR!iKCBJ\!RPDeBDA!RRD_
iVLULKJNODP!jLCTJNW!RP!6!CBJZJV]D_
#$%$&'()+),-.(/ #$%$&'()+),-.(/
k
$
12-3(4)56!7 89:;<:9::=><c?
@A!BCD8EFGHEFG
l@ADKmTIJNODQBDPTCDHU!BAJPD�!RADV]JPDR\!CDB!RP!AB!RALU!KCDP!TUJ!UQB!RJ!UDZLVLMJNODP!CDPDRDR
B!ATBRDRPJ!UQB!RJKDnUZLCDIVDZJV\LRJKPDJCLKILBDZm!CL\DRP!VDKIDQBJMDl iRCJR7BJR!RC!UB!VJNODADU
T^JVJRRTKCDJZJL`D8
hZm!CL\DR!UQB!RJBLJLR
6!RTVCJPDR!UQB!RJBLJL
i` Q!BLoKALJiUQB!RJBLJV
pJP!LJP!\JVDB!UQB!RJBLJV
iRCBJCXILJ!UQB!RJBLJV
#$%$&'()+),-.(/ #$%$&'()+),-.(/ #$%$&'()+),-.(/
#$%$&'()+),-.(/
���������� ��	
���
����������������������������� ���
�
�
!"#$%&')*+,-./012013415167
89+:;<.=>?@=>?
A+B9<:C<9<DEB;+DBF+GF+HH)16647IJKBLMMN<<MFOP+LMC+QHBF+RBD+F;<CBM+DQ:+MBMS
TLC+:BFUBI;V;L9<++W+9K;<:-
8H;<IDXCL<+Y+:+F9LBH-
ZM;:B;XYL9<IDXCL<+H<9BH-
TLC+:BFUBIDXCL<+<Q+:B9L<FBH
ZM;:B;XYL9<I;V;L9<+<Q+:B9L<FBH-
[�\�]^%'_'` #a%b [�\�]^%'_'` #a%b
c
�
!"#$%&')*+,-./01201d11e167
89+:;<.=>?@=>?
fB+;BQBC+H+PBF;BD+F;<C++H+D+F;<MC+KDQ:<9+MM<,Bg+D<MBLC+F;L,L9BUN<+BPLMKBHLgBUN<CBMQB:;+M
+MM+F9LBLMB<MQ:<9+MM<MC+;:BhBHi<-jKBHC<M+H+D+F;<MBhBLW<:+Q:+M+F;BBLF,<:DBUN<IC<9KD+F;<<K
DB;+:LBHF+9+MMV:L<QB:BJK+M+C+M+FP<HPBB+;BQBC<Q:<9+MM<S
k++ChB9l
mFMKD<
k<:F+9+C<:
n:<CK;<
oMKV:L<
[�\�]^%'_'` #a%b [�\�]^%'_'` #a%b [�\�]^%'_'` #a%b
p
�
!"#$%&')*+,-./012013266/17
89+:;<.=>?@=>?
q<FMLC+:+BMB,L:DB;LPBMBhBLW<.
L-nB:BJK+Q<MMBD<M,Bg+:KDH+PBF;BD+F;<C<MQ:<9+MM<M+WLM;+F;+M+DKDB+DQ:+MBIC+P+D<M9<FMLC+:B:
JKB;:<Q<F;<MLDQ<:;BF;+M.<hR+;LP<MI:+MKH;BC<MI,B;<:+M9:O;L9<M+D+;<C<H<YLB-
LL-A+Q+FC+FC<CB<:YBFLgBUN<I<MQ:<9+MM<MC+BQ<L<Q<C+DrM+;<:FB:Q:<9+MM<Mr9iBP+-
LLL-8+;BQBC+H+PBF;BD+F;<C++H+D+F;<M9<FMLM;+FBLC+F;L,L9BUN<+FBPLMKBHLgBUN<CBMQB:;+M+MM+F9LBLMB<M
Q:<9+MM<MC+;:BhBHi<-
LLLX,BHMBIL+LLMN<P+:CBC+L:BM
LX,BHMBILL+LLLMN<P+:CBC+L:BM
L+LLMN<,BHMBM+LLLXP+:CBC+L:B
L+LLLMN<,BHMBM+LLXP+:CBC+L:B
LLX,BHMBIL+LLLMN<P+:CBC+L:BM
[�\�]^%'_'` #a%b [�\�]^%'_'` #a%b
s
�
!"#$%&')*+,-./012013266/e7
89+:;<.=>?@=>?
fBD<C+HBY+DC+Q:<9+MM<MI+F9<F;:BD<M9LF9<Y:KQ<MCLM;LF;<MC+D<C+H<M-A+F;:+<MD<C+H<M9L;BC<MBhBLW<I
JKBHC+H+MFN<XK;LHLgBC<FBD<C+HBY+DC+Q:<9+MM<MS
t:YBF<Y:BDBiL+:V:JKL9<-
ALBY:BDBMouT-
uBQBC+Q:<9+MM<M-
vBh+HBP+:CBC+-
Gmntv
���������� ��	
���
����������������������������� ���
���� !"#%#&'(") ���� !"#%#&'(") ���� !"#%#&'(")
���� !"#%#&'(")
*+
�
,-'."/#123456789:89;78:<<=
>?3@AB6*C+D*C+
EFG3HIBJK3BLMNOPQ3@R3SF@F@3S@3Q3HAF@F3QA@KAK@FIBQTQA3UFI3BGV3ABQFHFWTQFIBQXSBI3UBQF4T@UF@JK3
Q3KQ3W3U3HABQGYQT?BQQZB6
OKH[\3QX3HA@FIFQXQF]IFQX?BHA@BW33U3?FHTQUB5
B^H4T_K@F[\3QI3UBI3WBQXI34THT[ZBI3@3JKTQTABQX?WT3HA3QIBQS@B?3QQBQX3HA@FIFQ3QF]IFQ
OKH[\3QX3HA@FIFQXQF]IFQX?BHA@BW33I34THT[ZBI3@3JKTQTABQ5
OKH[\3QX3HA@FIFQXQF]IFQXTHIT?FIB@3QI3I3Q3US3H` B3U3?FHTQUB5
OB@H3?3IB@3QX3HA@FIFQXQF]IFQXTHIT?FIB@3QI3I3Q3US3H` BX?WT3HA3Q
���� !"#%#&'(") ���� !"#%#&'(")

Continue navegando