Fixation Exercise of Module 2

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Tempo empregado 18 minutos 1 segundo
Questão 1
Correto
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Analyse the figure below and select the best alternative to complete it.
COMPETENCY-BASED MANAGEMENT MODEL
I. Establish indicators and goals;
II. Map the competency gap;
III. Compare results achieved with expected results;
IV. Identify the organizational competencies needed for achieving the objectives;
V. Calculate the degree of necessity for competency development;
VI. Establish new institutional goals.
Select the alternative that contains the items that would complete the figure:
Choose one:
 
a. II, IV e VI
b. I, II e III 
c. IV, V e VI
d. II, IV e V
e. II, III e IV
Your answer is correct.
Answer key: b. I, II e III
Feedback: The Competency-based Management Model starts with the identification of the strategy, objectives, goals and institutional
indicators.The process therefore begins with the definition of what the institution aims to achieve. Once the competencies that the institution
needs to achieve its objectives have been defined and identified as competencies that the institution already has, the competency gap can be
determined by the difference between the competencies needed to achieve the institutional objectives and the competencies that the institution
already has. Once measures have been adopted to remedy or minimize the gap, it is possible to assess whether the results achieved are
close to those desired.
Questão 2
Incorreto
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Considering the competency described below, analyse the statements:
Developing institutional assessment indicators, quarterly, using the BSC methodology.
I. The phrase "quarterly" is the criterion for the competency;
II. The phrase "using the BSC methodology" is the condition for the competency;
III. The competency lacks a criterion;
IV. The competency lacks a condition;
V. The phrase "quarterly" is the condition for the competency;
VI. The phrase "using BSC methodology" is the criterion for the competency.
Select the alternative with the correct statements:
Choose one:
 
a. V and VI 
b. III and IV
c. I and II
d. II and III
e. III and V
Your answer is incorrect.
Answer key: c. I e II
Feedback: Based on the quality standard desired by the institution, the condition indicates the tool, technique or procedure that must be
followed or used for the performance to be satisfactory. The competency criteria, in turn, are desired standards or levels of performance
considered satisfactory by the institution (MAGER, 1981). Traditionally, criteria are described in terms such as speed, accuracy, quality, quantity,
deadline, frequency.
Questão 3
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Select the alternative that best describes the difference between competency and complexity:
Choose one:
 
a. Complexity describes the differences between jobs, while skills describe deliverables;
b. Complexity describes knowledge, skills and attitudes, while competencies describe types of behaviour;
c. Complexity describes the difficulty of accomplishing the task, while competency describes the activity;
d. Complexity describes the experience that the individual must have, while competency describes the deliverables expected of him;
e. Complexity describes the deliverable expected of the individual, while competency describes the types of behaviour that the individual
must display. 
Your answer is correct.
Answer key: e. Complexity describes the deliverable expected of the individual, while competency describes the types of behaviour that the
individual must display.
Feedback: As discussed in chapter 6.3, a competency may have different degrees of complexity, depending on the repertoire of knowledge,
skills, attitudes and experience that needs to be mobilized in a particular organizational space or position (DUTRA, 2004). In this way, the
competency description puts forward the types of behaviour expected of the individual in a way that is aligned with the strategic objectives of the
organization. In turn, the level of complexity specifies the deliverables expected of each individual, according to the complexity of the job or
position he occupies.
Questão 4
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According to the text of the discipline, what reasons were given for the adoption of the bureaucratic administration model by most democracies
in the nineteenth century?
 
a. Administrative decentralization and control by results
b. Legalism and impersonality
c. Immobilization of procedures and routines
d. Patrimonialism and clientelism 
e. Regulation and Legalism
Your answer is correct.
Answer key: d. Patrimonialism and clientelism
Correction Key: With democracy being adopted in many countries throughout the world in the nineteenth century, the adoption of
the bureaucratic administration model was the choice made to combat patrimonialism and clientelism present in monarchic cultures. In this
administrative model, rigid laws, procedures and routines governed all services provided to the citizen in a highly centralized and hierarchical
State. The regulations had to take the place of decision-making and it was up to the public servant to follow them closely.
Questão 5
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To circumvent the adverse effects of monarchism, nineteenth-century democracies adopted the bureaucratic management model. According to
the text, what advantages did this model have when compared to monarchism?
 
a. Regulation and Legalism
b. Immobilization of procedures and routines
c. Legalism and impersonality 
d. Administrative decentralization and control by results
e. Patrimonialism and clientelism
Your answer is correct.
Answer key: c. Legalism and impersonality
Since in this administrative model, the rigid laws, procedures and routines governed all services rendered to the citizen in a highly centralized
and hierarchical State, the employees had to follow strictly the regulations which took the place of decisions. In this way it was possible to offer
service to the citizen in a legalistic and impersonal way.
Questão 6
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According to the text, even after the adoption of the bureaucratic model, the public administration was not able to fulfil the country's desires.
Select the alternative that best describes the reasons for the inefficiency of the bureaucratic management model.
 
a. Regulation and Legalism
b. Immobilization of procedures and routines 
c. Patrimonialism and clientelism
d. Administrative decentralization and control by results
e. Legalism and impersonality
Your answer is correct.
Answer key: b. Immobilization of procedures and routines
The rigidity of the set of procedures and routines that had to be followed, rendered the provision of services to the citizen inefficient.
Questão 7
Correto
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Finally, the managerial management model was regarded by many democracies as more suitable to respond to the needs of the citizen. Select
the alternative that best describes it:
 
a. Regulation and Legalism
b. Patrimonialism and clientelism
c. Legalism and impersonality
d. Administrative decentralization and control by results 
e. Immobilization of procedures and routines
Your answer is correct.
Answer key: d. Administrative decentralization and control by results
Contrary to the excess of centralization and rigidity of procedures, the managerial administration model sets out from the premise that the
services offered by the State can be better provided by a broad delegation of authority, imbuing the employee with greater autonomy, but
demanding results later.