Considering the context presented, which of the following statements about the essential steps of Miriam Bretzke's methodology is correct? I - Def...

Considering the context presented, which of the following statements about the essential steps of Miriam Bretzke's methodology is correct?

I - Definition and planning of the relationship model.
II - Redesign of customer service processes.
III - Selection of the ideal software solution according to the relationship model.
IV - Implementation of CRM technology that will be applied throughout the company.
a) I, IV and III only.
b) III and IV.
c) I, II, III.
d) IV only.
e) All statements are correct.