Which of the following statements is true about IT service management? A) IT service management is a set of specialized organizational capabilities...

The correct answer is A) Only A and B are true. Explanation: IT service management (ITSM) is a set of specialized organizational capabilities for providing value to customers in the form of services. ITSM is not just about technical capabilities, but also about organizational capabilities, such as processes, people, and partners. Change is a problem that has a documented root cause and a workaround. This statement is incorrect because change is not a problem, but a process that is used to make modifications to IT services and infrastructure. Service Level Agreement (SLA) is an agreement between an IT service provider and a customer. This statement is incorrect because an SLA is an agreement between an IT service provider and a customer, not another part of the same organization. Operational Level Agreement (OLA) is an agreement between an IT service provider and another part of the same organization. This statement is incorrect because an OLA is an agreement between an IT service provider and a customer, not another part of the same organization.