A alternativa correta é a letra d: 1-Identifying some critical sources responsible for most of the effects of a problem. 2-Describing the central tendency, degree of dispersion, and shape of a statistical distribution. 3-Quality management plan. 4-Identifying best practices, generating improvement ideas, and providing a basis for measuring performance. 5-Quality control measurements. 6-Project work breakdown structure. 7-Histogram. 8-Quality metrics.
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