Juran is considered the first scholar to apply the Quality theme to business strategy, instead of linking it to statistics or process control metho...

Juran is considered the first scholar to apply the Quality theme to business strategy, instead of linking it to statistics or process control methods, creating the Quality trilogy based on three fundamental points. Present the alternative that identifies the fundamental points of Quality:


a. Concept of zero defects, process control, and low-cost margins.
b. Costs of failure, prevention costs, and evaluation costs.
c. Total quality concept, quality does not depend solely on the production department, and process control.
d. Statistical quality control, tools and control chart, and process mapping.
e. Quality planning, quality control, and quality improvement.