The conflict management approaches in organizations proposed by Chiavenato (2021) are as follows: structural approach; process approach; and mixed ...

The conflict management approaches in organizations proposed by Chiavenato (2021) are as follows: structural approach; process approach; and mixed approach. The structural approach is compared to the resource expansion technique and is applied at the root of the problem, i.e., it is based on the fact that conflict arises from perceptions created by antecedent conditions, such as differentiation, limited and scarce resources, and interdependence. The process approach is the approach that seeks to reduce conflicts through an intervention in the conflict episode. This approach can be carried out in three different ways: conflict deactivation; confrontation meeting between the parties; and collaboration. Finally, the mixed approach is the approach that seeks to manage the conflict on both structural and process aspects. Based on the presented text, select the alternative that correctly matches the conflict management approach with its respective description:

Structural approach - seeks to reduce conflicts through an intervention in the conflict episode.
Process approach - applied at the root of the problem, based on the fact that conflict arises from perceptions created by antecedent conditions.
Mixed approach - seeks to manage the conflict on both structural and process aspects.
a) I, II, and III are correct.
b) I and III, only.
c) II and III, only.
d) I and II, only.