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International Journal of Retail & Distribution Management Fashion brand preferences among young consumers Margaret K. Hogg Margaret Bruce, Alexander J. Hill, Article information: To cite this document: Margaret K. Hogg Margaret Bruce, Alexander J. Hill, (1998) "Fashion brand preferences among young consumers", International Journal of Retail & Distribution Management, Vol. 26 Issue: 8, pp.293-300, doi: 10.1108/09590559810231742 Permanent link to this document: http://dx.doi.org/10.1108/09590559810231742 Downloaded on: 12 May 2017, At: 07:02 (PT) References: this document contains references to 15 other documents. 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D ow nl oa de d by U SP A t 0 7: 02 1 2 M ay 2 01 7 (P T) “Playground fashion envy [e.g. for replica football club kits; and for branded sporting gear such as shorts and trainers from Nike and Adidas] is threatening to undermine the tradi- tional children’s clothing market by hi-jacking hundreds of millions of pounds of spending a year” – commentary on Verdict Retail Report on the Children’s Clothing Market (Bucking- ham, 1997, p. 21) Introduction Young consumers play an important part in the market place as they exert enormous influence over the allocation of spending power across a growing number of product categories (Gregan-Paxton and Roedder John, 1995, p. 567) including clothing and footwear. However, extensive research on adult consumers’ brand recognition has not been paralleled by the same level of research among young consumers (Gregan-Paxton and Roedder John, 1995, p. 567; Hite and Hite, 1994, p. 185). Understanding the age at which brand names become important may provide “the foundation to better predict the evaluative judgements and purchase decisions made and influenced by children, as well as the decisions made by those children when they become adults” (Hite and Hite, 1994: p.185). This study investigated the perception and evaluation of branded fashion goods among young consumers in the 7-10 age group; and the role of social influences (including advertising, celebrity endorsers, peer groups and family) in affecting young consumers’ perception and evaluation of fashion brands. Understanding young consumers Decision-making strategies and product categorization Gregan-Paxton and Roedder John (1995, p. 567) argue that the only evidence for marketing managers, about how young consumers evaluate and choose products, suggests that “decision-making skills emerge throughout childhood, with the complexity of strategies developing in tandem with age”. In their study of preference formation and brand choice among very young children Hite and Hite (1994, p. 185) suggested that brand reliance is “firmly established in children as 293 International Journal of Retail & Distribution Management Volume 26 · Number 8 · 1998 · pp. 293–300 © MCB University Press · ISSN 0959-0552 Fashion brand preferences among young consumers Margaret K. Hogg Margaret Bruce and Alexander J. Hill The authors Margaret K. Hogg is Lecturer in Consumer Behaviour, Manchester School of Management, UMIST, Manchester, UK. Margaret Bruce is Professor of Design Management and Marketing, Department of Textiles, UMIST, Manchester, UK. Alexander J. Hill is Marketing Executive at Enterprise Rent a Car, Los Angeles, California, USA. Abstract Although there has been some research into young consumers, for instance their approaches to product categorization; their decision-making strategies; and their role in family decision making, considerable work remains to be done to understand how young consumers develop brand loyalty, brand preference and reliance. This paper reports the initial findings from an exploratory study of over 200 young consumers (aged 7-10) which examined perceptions of branded fashion clothing; and the impact of social influences on young consumers’ evaluations of branded fashion products. The findings indicate that product/brand imagery is clearly established among young consumers, particularly for branded fashion sportswear; and the results suggest that research design must take account of both age and gender differences when choos- ing methods for eliciting data from young consumers. The authors would like to thank Collette Blanchfield and Asda Superstores plc for their support for this study. D ow nl oa de d by U SP A t 0 7: 02 1 2 M ay 2 01 7 (P T) young as two years old.” Our study examines young consumers aged 7-10. Evidence from research in developmental psychology suggests that between the ages of four and nine children change the basis on which they form categories (Roedder John and Sujan, 1990, p. 452). Roedder John and Sujan (1990) demonstrated that younger children rely more on perceptual and non- functional attributes (e.g. visual cues such as the shape and colour of products and pack- ages) in their product categorisations, while older children tend to utilise underlying, functional attributes (e.g. taste). Other research findings suggest that younger children “tend to use fewer dimensions to compare and evaluate brands…, use simple choice mechanisms based on single attributes rather than employing compensatory choice strategies…, and tend to rely on dominant perceptual features (versus functional features) of products in gathering information and making choices…” (Gregan-Paxton and Roedder John, 1995, p. 567). We aimed to establish which attributes and dimensions are used by young consumers in evaluating cloth- ing brands. Social influences: the family context The development of children as young consumers has also to be understood within their social context, notably their family milieu and reference groups (including “significant others”). Hite and Hite (1994, p. 186) argued that it is difficult to separate the dual influences, of parental example and advertising, in encouraging young consumers toward repeated choices of leading brands; and thus in affecting the development of children’s brand preferences and choices. Reflecting on child development theory it is suggested that children’s consumer behaviour is absorbed at veryyoung ages from familial examples (Hite and Hite, 1994, p. 187). If parents repeatedly choose a brand the child perceives it to be “good” (Hite and Hite, 1994, p. 187). Earlier research investigated children’s influence in family decision making and suggested “that children have little influence over how much to spend, where to make the purchase, and the final decision” (Beatty and Talpade, 1994, p. 332). Our study examined the role of parents and advertising in influencing young consumers’ perception and evaluation of clothing brands. Product symbolism The general product category chosen for this study was fashion (clothing and sportswear) since brands in these product categories have been demonstrated to have important sign value for consumers regardless of age, gender or class. Clothing can be classified according to the Bearden and Etzel (1982) model as a public necessity where reference group influence on the product category is weak, but where reference group influence on the brand choice is strong. Fashion clothing was perceived to be a product category where children would have particularly strong views about brand image. Not only is the image of the product determined by its physical characteristics, but it is also formed by other associations, such as stereotypes of the generalised or typical user, and this would be investigated for this product group among young consumers. Branded fashion goods can also fulfil emblematic functions (Hoyer and MacInnis, 1997) e.g. denoting membership of a sub-group such as football fans. The associa- tion of some manufacturers of sporting goods with different sports, either through sponsor- ship (e.g. sporting events) or football clubs (e.g. supply of strips or boots); or through using sports stars for product endorsement and advertising, also demonstrates the role of “significant others” (such as sporting stars) in the transfer of symbolic meaning via products to the consumer (Mowen, 1995, p. 385). Research design Research objectives The purpose of this study was to investigate brand recognition of fashion goods among young consumers (7-10 years old). The research objectives were to examine the dimensions used by young consumers when comparing and evaluating clothing brands; to identify the dominant product features (perceptual versus functional) used by young consumers in evaluating and choosing clothing brands; and to explore how social influences (including advertising, celebrity endorsers, peer groups and family) affect young consumers’ perceptions and evaluation of clothing brands. Research methodology A mixed-method approach was adopted for this study for the purposes of complementarity (Greene et al., 1989); and Peracchio’s (1991) 294 Fashion brand preferences among young consumers Margaret K. Hogg, Margaret Bruce and Alexander J. Hill International Journal of Retail & Distribution Management Volume 26 · Number 8 · 1998 · 293–300 D ow nl oa de d by U SP A t 0 7: 02 1 2 M ay 2 01 7 (P T) seven specific guidelines for designing experi- mental procedures that are congruent with a child’s cognitive capacity informed the design of this study[1]. The research design involved three stages. Sample Two hundred and thirty-seven children, aged between seven and ten years, were drawn from a purposive sample[2] of five school sites in a city in north-eastern England. The schools were chosen to represent the geo- graphical and socio-economic characteristics of the city. Two schools (A and B) were from largely working class areas on the south- eastern side of the city; two schools (G and H) were located in more affluent middle class areas, in the south west and the north west of the city respectively; and one school (W) was in a socially mixed area (working class and middle class) on the northern side of the city. 165 boys and 69 girls took part[3]: (see Table I for percentage breakdown). These age bands were chosen because they overlapped with earlier studies of child consumers (Belk et al., 1982; Belk et al., 1984; Roedder John and Sujan, 1990; Roedder John and Lakshmi- Ratan, 1992); because work in developmental and cognitive child psychology suggested that these age groups are capable of concrete operationalization, and would therefore be able to cope with the experimental tasks; and because these age groups would “be respon- sive to the presence of explicit cues” (Roedder John and Sujan, 1990, p. 455). The study Procedure: stage 1: pre-testing A small pre-test (five children) was used to determine general attitudes towards, and perceptions of, different brands of clothing. Pre-testing was also used to discover which individual items of clothing (e.g. jeans, sweatshirts) were the most coveted in the children’s wardrobes; and to identify which media sources were to be used for the con- struction of collages. The majority of leisure reading reported in the pre-test centred on sports pages in newspapers and comics. However, four magazines were selected to represent the range of interests expressed during the discussions: Total Sport (“Britain’s biggest sports magazine”); GQ Active (health, fitness, lifestyle magazine with some sport); The Face (aimed at the teen market with features on pop music, fashion and sport); and ID magazine (with articles on fashion, music, clubs and design). Product items Pre-testing established that the main wardrobe items included sweatshirts and T- shirts, and therefore this product category was chosen for the study. These garments were worn universally; they were familiar to all the respondents; and they spanned the categories of children’s fashion clothing and sportswear. Sweatshirts and T-shirts, in a variety of colours and designs, were selected from three major manufacturers of branded sporting goods (Nike, Reebok and Adidas); from two high street outlets (Marks & Spencer and Adams); and from a supermar- ket chain (Asda), as stimulus material for the study. There were six products in all: first, a green Nike sweatshirt, with yellow trimmings on the collar, sleeves and cuffs, and a “swoosh” on the front; second, a navy blue Reebok sweatshirt with the name across the chest in white, and with white and light blue trimmings at the waist, cuff and neck; third, a red Adidas sweatshirt with an embossed logo on the front; fourth a navy blue Marks & Spencer sweatshirt with stripes and trim- mings in yellow, white and blue on the sleeves, collar and chest; fifth, a plain blue Adams sweatshirt with lime green stripe on the neck and cuffs; and finally an orange Asda T-shirt with a lot of writing on the front. These clothing items were used to provide the children with a visual cue for the branded products. Procedure: stage 2: main study The main part of the study began with a small pilot study, followed by a series of group exercises which involved the use of products as visual prompts and stimulus material, and also projective techniques (collages); group discussions of the collages; and a self-report questionnaire with seman- tic differential attitude scales (adapted for the age group of the audience). 295 Fashion brand preferences among young consumers Margaret K. Hogg, Margaret Bruce and Alexander J. Hill International Journal of Retail & Distribution Management Volume 26 · Number 8 · 1998 · 293–300 Table I Data collection – overall percentages (gender/age) Age Boys (%) Girls (%) All children (%) 7 5 2 7 8 19 10 29 9 22 7 29 10 24 11 35 Total 70 30 100 D ow nl oa de d by U SP A t 0 7: 02 1 2 M ay 2 01 7 (P T) Stage 2:1 Pilot study The tasks for Stage 2 were piloted with a class of 16 boys (Year 5, age 9-10). The only diffi- culty which was identified from the pilot study was associatedwith the presentation of magazine stimulus material[4]. Consequent- ly, one modification was made to the original research design. Stage 2: 2 Main study: (i)introduction The main stage of data collection involved 237 children who were divided into 52 small groups (with an average of five to six members). The size of groups was kept smaller than traditional focus groups in order to manage the group activity. The sessions each lasted an average of 90 minutes. Table II outlines the session plan. The moderator’s introduction included an explanation of the term “brand” which was phrased in appropriate language for the children’s conversational norms (Peracchio, 1991). The six product items were then shown to the whole class, and children were encouraged to discuss which brands they recognized; and which brands they wore. Stage 2: 2 Main study - (ii) projective technique: collage exercise Two hundred and thirty-seven children worked in groups to create collages which represented the projective stage of the data collection. The children were briefed about the task before they constructed their collages, and they were shown product samples for each of the brands of clothing. Children were allowed to choose their own partners for the collage activity so that, wherever possible, they worked in friendship groups. Groups were randomly assigned one of the product items/brands, except where it was clear that a group did not recognize a particular brand, in which case they were allocated a brand with which they were familiar. During the exercise each group discussed the reasons behind the images which they had chosen to cut out for each particular brand. These discussions were all recorded on tape. During the discussion the participants talked about their role in the purchase of their clothes and the relative degree of influence they felt that their parents, brothers, sisters, and friends had on the product and brand choice. After all the groups in a class had completed their collages, then each collage was discussed by the class in turn; and this whole class discussion was also taped and transcribed. Stage 2: 2 Main study - (iii) administration of questionnaire The final part of the second stage involved the administration of the questionnaire to 234 children[5]. Before beginning on the questionnaires, the moderator used the black- board to illustrate and explain the five “smiley” faces, and to check that everyone understood what each face meant. The questionnaire consisted of a series of semantic differential scales for each brand, which had been modified for this particular group of participants; and also questions about who influenced the decisions when choosing clothes. The moderator took the whole class through each question in the questionnaire in turn. The objective of the questionnaire was to elicit more systematically aspects of the perceptions and evaluations of the brands at the individual level, which would complement the less structured expressions of attitudes to the brands obtained using the group-based collage exercise. Procedure: Stage 3: questionnaire for parents The third stage of the study was the circula- tion of a questionnaire to parents of the 237 296 Fashion brand preferences among young consumers Margaret K. Hogg, Margaret Bruce and Alexander J. Hill International Journal of Retail & Distribution Management Volume 26 · Number 8 · 1998 · 293–300 Table II Main study plan: introduction, collages, questionnaire Time (approx.) Phase Activity of groups Moderator’s role 10 mins Introduction Listening Introduce project Defines/discuss “brand” 45 mins Projective Assembling collages Discussing collages with exercise Discussing collages the groups/class 15 mins Clearing up Tidying Supervising 20 mins Questionnaire Completing semantic Directing individual completion differential scales (“smily of class questionnaire (using faces”) blackboard) D ow nl oa de d by U SP A t 0 7: 02 1 2 M ay 2 01 7 (P T) participants for self-completion. The objec- tive of this questionnaire was to examine how parents viewed the relative influence of children and parents on brand choice for children’s clothing in the family setting; the role of the parents in the purchase of clothes for their children; and the degree of influence they believe their child had over the decision making. Findings and discussion The substantive findings are reported in full elsewhere (Hill, 1997). A summary of the main points is offered here. For the data collection, all the group commentaries and the class discussions were taped, generating over 57 pages of transcript (approximately 11,000 words). Sixty-five collages were completed in all. Table III shows the breakdown of collages by brand, age and gender. Content analysis was used to identify themes from the collages, and from the taped commentaries which accompanied the collages. Two hundred and thirty-four questionnaires were submitted by the children[6]. Eighty questionnaires were returned by the parents, which represented over 33 per cent of the parents surveyed. Production of collages The initial analysis suggests that the older age groups produced collages which were richer in detail; and were able to offer more extended commentary on their collages, and their reasons for the material which they had chosen in representing the brand images. The collages from the younger children tended to be less detailed; and the commentaries were more limited in scope. However, for all age groups their views of the brands tended to be established and the sportswear fashion brands were generally held in higher esteem than the high street store brands. There were clear negative and positive aspects to their inter- pretation of the brands and of the images which they associated with the brands. For instance the collages for Nike featured the widest range of associations with sports; the Nike “swoosh” was widely recognized; many of the images in the Nike collages referred to speed, endurance and the ability to push oneself through the pain barrier; and there was little or no confusion or mixing of brands by the focus groups which produced the Nike collages. In contrast, the collages for the high street stores were not dominated by sport, which suggested that the young consumers did not associate the high street stores with branded sports fashion goods; and many of the collages featured people wearing non- branded clothing. There were some gender differences in the approach to the task; to the collation of material for the collage; and to the inter- pretation of the brand image both pictorially via the collages and verbally via the commen- taries. The girls tended to produce more detailed collages, often covering the whole area with pictures, and overlapping the pictures to create the effect of a mosaic. The girls also tended to offer more varied insights when interpreting the collages (e.g. associa- tion between Adams’ clothing and “nursery themes”) whereas the boys tended to focus almost exclusively on the associations between sportsmen and women, and the general sporting theme, when creating and discussing their collages. Brand recognition The purpose of this study was to investigate the development of brand recognition among young consumers. Brand recognition emerged clearly among all the age groups, 297 Fashion brand preferences among young consumers Margaret K. Hogg, Margaret Bruce and Alexander J. Hill International Journal of Retail & Distribution Management Volume 26 · Number 8 · 1998 · 293–300 Table III Breakdown of collages per brand by gender, year group/age Boys Girls Mixed ages ages ages Total Collage/brand 7-8 8-9 9-10 7-8 8-9 9-10 7-8 8-9 9-10 collages Adams – 12 2 – – – 1 2 8 Adidas 2 1 2 2 – – – 1 2 10 Asda 2 1 1 1 – – – 1 2 8 Marks & Spencer 2 1 2 1 1 1 – – 2 10 Nike 2 3 1 – 1 – – – – 7 Reebok 4 1 3 – – – – – 1 9 Total collages 12 8 11 6 2 1 – 3 9 52 D ow nl oa de d by U SP A t 0 7: 02 1 2 M ay 2 01 7 (P T) notably for the sportswear manufacturers (Adidas, Nike and Reebok). The collages showed clear evidence of the recognition of brand names and logos; and the children used symbols (such as the three stripes from Adidas, and the “swoosh” from Nike) to represent the brands in their collages. The young consumers’ perceptions of brand imagery of sweatshirts was also clearly repre- sented in the collages, as illustrated by the discussion of Nike above. In their collages children (particularly the boys) made strong associations between sportsmen and different sportswear brands. A variety of sporting themes were evident in both the Adidas and Reebok collages (e.g. football, boxing, tennis) although the range of sports was narrower than for the Nike collages. This confirms Mowen’s view of the role of celebrity endorsers in product promotion: When a celebrity endorses a product in an advertisement, associations are formed so that the culturally derived meanings may be trans- ferred to the product (Mowen, 1995, p. 384). The collages demonstrated clear links, for instance, between the boys’ support of their local football teams (in the Premier League and the First Division respectively) and certain football stars. Other stars, such as athletes and tennis players, also appeared in the collages associated with sportswear brands. The association with prominent sportsmen was an important attribute which the children used in classifying and evaluating the different brands. Again images of speed and endurance emerged clearly in the brand associations for Adidas and Reebok. In contrast the collages for the high street stores were not dominated by sports. There was brand recognition for the sweaters from the high street stores and for the T-shirt from the supermarket. However, the brand imagery was not always as pronounced nor as clear cut for these store brands as for the sportswear brands. The brand imagery was linked to other themes such as children’s images and characters (e.g. the Teletubbies), which elicited mixed feelings from the participants. One group of girls identified Adams as a chainstore for children’s wear, and carefully chose a range of “nursery” images to reflect their picture of this brand (including pictures of the “Teletubbies”). In some cases, the imagery associated with the store brands was quite negative. For instance one young boy respondent described a store product as “pants”[7], and then went on to look in the magazines for a picture of a pair of men’s pants, which he cut out and stuck in the group collage. There was also evidence of more indirect associations between the product brands and children’s perceptions. Some children used colours to represent their image of the brands, for instance white was associated with Nike; and red with Adidas. Symbolic consumption The data supported the importance attached to clothing by young consumers; and their awareness of the symbolic and emblematic meanings of clothing and fashion goods, particularly the meanings attached to the sportswear brands. The boys showed particular facility in interpreting the symbolic meanings attached to the sports brands which were associated with different sports stars (such as footballers, rugby players, athletes and tennis players) and with different sports (e.g. football and rugby). Social influences on young consumers The social influences exerted by families and peer groups on children’s decision making and product choice confirmed the findings of the Beatty and Talpade’s (1994) study that there are different perceptions of the influence of children in family decision making. Parents believe children overestimate their influence in decision making, including in the choices made in the product category of clothing. Family influence relates clearly to perception of brands as Hite and Hite (1994) indicated. The influence of peers and “significant others” (such as sports stars) was central to the acquisition of consumption symbolism. Clothing was a product category about which children had strong and clear views of the images associated with different brands. This was particularly true of the sportswear goods rather than of the store brands; and under- lines the particular significance of the opening quotation, and the potential impact of sports- wear manufacturers on established manufac- turers and retailers in the children’s clothing market. Limitations Some of the limitations of the research reported here surround the nature of the research design and sample. For instance the limitations of the sampling (purposive) places restrictions on the 298 Fashion brand preferences among young consumers Margaret K. Hogg, Margaret Bruce and Alexander J. Hill International Journal of Retail & Distribution Management Volume 26 · Number 8 · 1998 · 293–300 D ow nl oa de d by U SP A t 0 7: 02 1 2 M ay 2 01 7 (P T) generalizability – though not necessarily on the applicability – of the findings. Another limita- tion is that the findings derive from an exploratory study which adopted an inter- pretivist approach to study design, data collection and analysis; and this will also restrict any claims to generalizability which might be made about the findings. Further research could extend the range of items examined within the product category of clothing and fashion beyond sweatshirts and T-shirts; and could examine a wider number of brands. This was an exploratory study, and one aim was to examine the appropriateness of a combination of techniques for eliciting infor- mation about young consumers’ recognition of brands. This study confirmed the consider- able challenges which face researchers collect- ing data from young consumers. The cogni- tive developmental stages of young consumers restrict their ability to understand and move beyond concrete to more abstract relation- ships in their environments, and therefore the methodology in the study design had to take into account the mental operational skills of this group. The projective technique of collages was specifically chosen to try and elicit brand imagery from younger consumers using creative, rather than pen and pencil, tasks. However, the collages reflected the different age levels of the participants. The collages also clearly demonstrated the different levels of development (e.g. language and literacy, spatial, manipulative, and abstract reasoning) between the boys and girls, which suggests that gender differences in research can be as important for these younger consumers, as for older consumers. A more systematic approach to the differences between the genders, and particularly to the different levels of ability and skills across both gender and age groups, would have enhanced the research design, and would have helped in the analysis and interpretation of the findings. Conclusion The purpose of this study was to investigate the perception and evaluation of branded clothing among young consumers in the 7-10 age group and the role of social influences (including advertising, celebrity endorsers, peer groups and family) in affecting young consumers’ perception and evaluation of brands. We examined the potential contribu- tion of this methodology for identifying and exploring how young consumers perceive and evaluate products and brands. We discussed the impact of social influences on the forma- tion of young consumers’ preferences; and we recognized the importance for both acade- mics and managersof understanding the development of brand recognition and prefer- ences, as well as the interpretation of the functional and symbolic aspects of product branding, by young consumers. Notes 1 “Ensure that the knowledge domain your task is tapping is familiar to young children; provide the child with rich contextual support for encoding and retriev- ing information by employing familiar objects and pictures in your experimental task; include only those elements essential to your task; minimise the complexity of the information you present to the child; employ language that conforms to the child’s conver- sational norms; use language that highlights the important features of your task; employ a goal that will be readily apparent and meaningful to the child” (Peracchio, 1991). 2 Drawn from the 1996/97 edition of the Guide for Parents issued by the City Council’s Education Service. 3 In schools A, H and W. only the boys were available to participate, in schools B and G all the boys and girls in the age range were able to take part. 4 Some of the participants were distracted by the articles in the magazines and began to read them in depth; while other participants spent some time looking for pictures of naked or scantily clad women – not for inclusion in the collages, but for cutting out and taking home. Although the magazines did not have provocative titles, it was clear that some of the photographs and images were inappropriate for this age group. As a result of this, one modification was made to the original research design. In all the subsequent sessions, classes were given loose maga- zine pages which had been shuffled (to exclude the possibility of reading full articles); and the pages had also been censored to exclude any provocative material. 5 Three boys had been excluded for misbehaviour. 6 Three boys were removed by the class teacher, for misbehaviour, before the questionnaire stage was reached. 7 “Pants” means “bad”, “rubbish” for this age group. References Bearden, W.O. and Etzel, M.J. (1982), “Reference group influence on product and brand purchase decisions”, Journal of Consumer Research, Vol. 9, September, pp. 183-94. 299 Fashion brand preferences among young consumers Margaret K. Hogg, Margaret Bruce and Alexander J. 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