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Ed 
A alternativa correta é a letra c) Items 1, 2, and 3 are correct.
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Identify the objectives of learning in the text below: Identify the factors that influence customer perceptions of services. Recognize the relation...
Identify the objectives of learning in the text below:
Identify the factors that influence customer perceptions of services.
Recognize the relationship between customer satisfaction, service quality, and service encounters.
Analyze the importance of customer satisfaction and its influence on organizational results.
a) Only item 1 is correct.
b) Items 1 and 2 are correct.
c) Items 1, 2, and 3 are correct.
d) Only item 3 is correct.
Identify the factors that influence customer perceptions of services.
Recognize the relationship between customer satisfaction, service quality, and service encounters.
Analyze the importance of customer satisfaction and its influence on organizational results.
a) Only item 1 is correct.
b) Items 1 and 2 are correct.
c) Items 1, 2, and 3 are correct.
d) Only item 3 is correct.
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