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Nome:______________________________________ Associação: APV Região: 13ª Data:__________ Clube:Videira Real Instrutor: NOTA:________ PROVA ESPECIALIDADE PACIFICADOR PERGUNTAS Explicar as seguintes formas de abordar uma contradição. 1.Negação 1.Acusações mútuas _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ 2.Fuga _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ 2.Ataque 1.Luta _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ 2.Fofoca _______________________________________________________________ _______________________________________________________________ ______________________________________________________________ 3.Ridicularização _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ 3.Conciliação 1.Identificar o conflito _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ 2.Conversar em particular com cada uma das partes _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ 3.Negociação _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ Boa Sorte!! k T T T T T T T T T