Leadership communication - Ass 1

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COVER SHEET
Save your work with the filename <Name_StudentID_SubjectName_AsstNumber>, paste your answers to your assessment questions in this sheet below and upload the document with all questions answered.
	Family Name: 
	YYYYYYYYYYYY
Given Name:
	YYYYYYYYYYYY
Student ID: Course:
	YYYYYYYYYYYY
	 
	Leadership and management 
Subject: Trainer’s name:
	Leadership communication 
	 
	YYYYYYYYYYYY
Declaration: I certify that this assignment is entirely my own work. I have provided full referencing to the work of others. The material in this paper has not been submitted before.
 
 
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PLAGIARISM: You must compose your answers in your own words. Simply pasting text from the Internet OR the APC workbook may result in a failing grade. It is better to write your own thoughts in your own words – even if your English is not perfect – rather than copy word-for-word the thoughts of someone else. 
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1. What was the reason and context for communication? (5 marks)
The reason for communication was to give and implement a new idea to improve the productivity at work. (For my air conditioning company) The context was in a construction site. 
Communication is sharing information between two or more peoples, the act of conveying information. Communication has so many components, and failing to communicate in the workplace effectively is commonplace. This can be through verbal messages, written words or non-verbal signals.
2. Who were the persons relevant to the communication context? (2 marks)
The people that are relevant to the communication context was my supervisor and manager. 
It depends on what you want to say and who you want to communicate. The relevant people for a communication context are: Customers, business partners and Employees.
3. What environmental and personnel factors may have impacted on the success of the communication? (2 marks)
As we were talking on a construction site the environmental factors that impacted us was the noise coming from the tools and workers installing the AC. 
There are many environmental factors that can enhance or detract from communication. Some of the barriers to effective communication include poor lighting , echoes, long distance barriers, and visual noise.
4. What was the desired outcome of the communication? (2 marks)
The desired outcome of communication was to increase the productivity of the installers on site. 
5. What were the available methods of communication? Evaluate these against their suitability for your specific communication requirements. (2marks)
It was by e-mail asking for a meeting in my site. After we agreed on a date and time, the second method of communication was speaking. While I was speaking, I also used body language as gestures, eye contact, facial expression and a good posture etc 
6. What potential barriers did you identify? How did you minimise the impact of these? (5 marks)
I could predict Cultural and Language barriers as I am from south America and my first language spoken is Spanish and on the other hand my manager and supervisor are from Australia. 
To minimise the impact of cultural and language barriers I practise and wrote down my speech of what I wanted to communicate, I took adequate care of my tone, language and way of speaking.I asked for advice to some friends of how management behaves in Australia. 
7. Give details of any business policies, procedures, regulations or legislation that you incorporated into the communication process. (5 marks)
A policy is a course of action or guidelines to be followed whereas a procedure is the ‘nitty gritty’ of the policy, outlining what has to be done to implement the policy. 
Like, a staff recruitment policy could involve the following procedures:
· All vacant paid positions will be advertised in local and state-wide papers.
· The advertisements will have details of duties, salary range, closing date and contact details.
· All interested people will be mailed job descriptions and information about the organisation.
7. Which media did you use to communicate? How was this relevant to the context? (5 marks)
Face-to-face communication is any type of verbal or non-verbal communication where you are in the same physical location as the receiver.
Face-to-face communication is very powerful. 
You can communicate verbally with the words you speak as well as non-verbally through body language. It also allows you to get immediate feedback from the receiver so you can adjust how you are delivering your message if necessary.
Some examples of face-to-face communication include informal hallway chats, project meetings, annual performance reviews, and job interviews.
8. How did you incorporate respectful and positive approaches into your communication? (5 marks)
People have different opinions, different talents, and different abilities; respectful communication involves the ability to effectively assert your own views and fully listen to the views of others.
10.Outline how you employed two-way processes. (5 marks)
I employed two way process on: telephone calls, face-to-face conversations, letters, text messages, emails.
11.How did you seek feedback? (5 marks)
Asking for feedback is one of the best ways to feel ‘in control’ of your work, get an accurate idea of what is expected of you and judge how you can improve even further. You can ask for feedback from your manager/supervisor or colleagues at any time.
12. Explain how you provided opportunities to clarify and confirm understanding. (5 marks)
In communication, clarification involves offering back to the speaker the essential meaning, as understood by the listener, of what they have just said.
Thereby checking that the listener's understanding is correct and resolving any areas of confusion or misunderstanding.
Clarification is important in many situations especially when what is being communicated is difficult in some way. Communication can be hard for many reasons, perhaps sensitive emotions are being discussed - or you are listening to some complex information or following instructions.
13. How did you maintain records of the communication process and outcomes? How were these in line with the policies and procedures within your organisation? (5 marks)
The purpose of this policy is to establish the framework needed for effective records management. This policy provides advice to employees on the creation and use records, and sets standards for classifying, managing and storing those records. It therefore provides a framework for the management of information consistent with the Strategic Plan.
For example: Recording emails, Meeting minutes, Recording telephone calls, Recording verbal conversations.
14.Did you follow up the communication? If so, how? If not, why not?(5marks)
Yes, I always follow the communication after each daily meeting to see if they understood the feedback and I do through calls or face to face.
15. In what ways could you improve your leadership communication process? (5 marks)
Leadership communication is much more than the words we say and how we articulate what we want to team to "hear." Effective communication is also about emotional intelligence, knowing your audience and active listening.
Some examples how you can improve your leadership communication:
Learn how other people might hear, see, or interpret your messages;
“Observe” your perspective;
Listen actively;
Get and give feedback during the communicationprocess.
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