Juran defines Total Quality Management as the extension of the company's business planning that includes quality planning. According to this same a...
Juran defines Total Quality Management as the extension of the company's business planning that includes quality planning. According to this same author, the usual activities of total quality management are:
I - establish comprehensive objectives;
II - structure a process of periodic analysis of objectives;
III - assign well-defined responsibilities for the fulfillment of such actions;
IV - establish total quality criteria in the organization through audits.
a. I, III and IV are correct.
b. I, II, III and IV are correct.
c. Only II is correct.
d. I, II and III are correct.
I - establish comprehensive objectives;
II - structure a process of periodic analysis of objectives;
III - assign well-defined responsibilities for the fulfillment of such actions;
IV - establish total quality criteria in the organization through audits.
a. I, III and IV are correct.
b. I, II, III and IV are correct.
c. Only II is correct.
d. I, II and III are correct.
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Ed 
De acordo com a definição de Juran, as atividades usuais do Gerenciamento da Qualidade Total são:
I - estabelecer objetivos abrangentes;
II - estruturar um processo de análise periódica dos objetivos;
III - atribuir responsabilidades bem definidas para o cumprimento dessas ações;
IV - estabelecer critérios de qualidade total na organização por meio de auditorias.
A alternativa correta é a letra "a": I, III e IV estão corretas.
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